キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
Checkfrontとは？
Checkfrontは、世界中の多くの予約オペレーターから信頼されている予約管理プラットフォームです。このプラットフォームは、ライブ在庫管理、動的価格設定、顧客通知、およびチャネル配信を提供することで、企業があらゆるWebサイトでツアーやアクティビティを販売できるようにします。Checkfrontを使用すると、管理を自動化し、必要なすべてのビジネス・ツールを1か所にまとめてビジネスの成長を加速します。
Checkfrontの対象ユーザー
Checkfrontは、ツアー・オペレーターやアクティビティ・オペレーター、レンタル会社、および宿泊業者向けに構築されています。
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Checkfrontの評判・レビュー
Checkfront review by Cairns Holiday Homes
製品を使ってみた感想： Overall, it's a terrific system. Discovering how good it is takes time and frustration. Going from manual pricing to online quoting taught me that the human brain can do things so much more easily than an automated system which has its limits. It took me a while to figure out what I could do and could not do in the pricing possibilities that I could offer. Having said that, the Checkfront system is pretty damn impressive in what it can do but a slog to find out the limitations.
良いポイント:
The invoicing and notification system is excellent. It allows for a sequence of events - the initial request and removal of item from inventory, the paying of a deposit and the sending out of a reminder for the balance. It has also allowed us to record bookings that come from another listing site. The notification system is good but , as with with all automatic sequences, you need to think carefully before setting a sequence in train because the same message notification might not be right for everyone. It takes a lot of thought to set up the generic sequence that will most often be used. However, it is very easy to make adjustments to the message before it goes out.
改善してほしい点:
Checkfront may be used more for booking tours rather than holiday homes but it's flexibility allows for many different set-ups. Therein lies the problem with regard to the help pages. They are quite helpful with regard to what any particular feature is but most examples tend to be about booking tours rather than accommodation. I spent a lot of time working out what I could do and how I should do it, more or less by trial and error. In some ways that is a good thing because I learnt so much more about the system by the sheer repetition of trying so many ways to do something. However, it would have saved me a lot of time to have some real examples of how to set up and overcome particular problems. So far, I have only two irritations with the software. One is the mobile phone app which could be much improved but is not actually a bother because I really do not need to carry my office in my pocket. The other is the Inventory calendar. I wish I could highlight the row that I am working on because it is very easy to start making alterations to the wrong row. I also wish that I could highlight a period of time to add or remove a property from inventory. You can only do that one day at a time which is tedious and non-intuitive. There are other ways round this and perhaps there is a good programming reason for the limitation.
Very responsive customer care
製品を使ってみた感想： Very positive experience with Checkfront - nothing seems to be a problem, always supportive response from Support staff. Really very happy with product and overall support.
良いポイント:
The software has many really useful functions e.g. waivers; group waivers; integration with Xero. The developements in terms of the calendar and manifest are great improvements but little tweaks in layout would declutter the view. Some of the details functionality is brilliant - often not easy to find how to do something but just ask the Support folks and they usually have a very neat solution to offer. The customer support is fantastic, so responsive and are very wiling to take a suggestion/issue back to the developers.
改善してほしい点:
Find the Inventory calendar a bit cluttered and the mobile app could be done with a little refinement in terms of daily manifest. Integration with Xero needs a little refinement - would be excellent if an admin could choose which Payment Methods are integrated, at the moment every transaction creates a Xero invoice which is not always appropriate (e.g. gift vouchers, cash, face-to-face card payments) so there can be quite a bit of voiding in Xero to correct position. The Partner Accounts are too restrictive for the way we work with our partners so we had to provide User accounts to provide the functionality.
This is the worst software I have ever used
製品を使ってみた感想： Checkfront is, honestly and truly, the worst product I have ever used. Unfortunately our company requires it.I truly dislike every aspect of using Checkfront. As bad as it is for the customers and guides, the backend administrative side is even worse. Everything you'll want to do to set up tours will take at least three times as long as you expect. You'll be making frequent contact with customer service when the product fails. And even with all that work, it still lacks extremely basic functionality.
良いポイント:
Customer service is generally helpful when the software or back end service fails. Unfortunately I need to use this a lot.
改善してほしい点:
The user interface and user experience is entirely nonsensical. The most basic, basic thing a guide needs is to check in guests on a tour. Checkfront doesn't even show the guide how many people are on the tour. It doesn't alphabetize the guests, so the guide has to search through a list of randomly sorted names every time a guest comes in. Many guides in our company have refused to use Checkfront at all, and simply don't check in the guests. Many customers show up on our tour without booking, because they said they couldn't figure out the Checkfront booking system. How many customers and how much money have we lost because of the Checkfront UI? We'll never know.
Checkfrontからの返信
2 年前
Hi there, We're sorry to hear you are having a frustrating experience and appreciate you bringing this to our attention. We take feedback seriously and are confident that our support team can help with most of the points you referenced. We've recently attempted to get in touch with you - if you are interested in resolving these issues, please contact [email protected]. The anonymity of this review prevents us from being able to reach out directly. Warmly, Natalie @ Checkfront
wonderful software!
製品を使ってみた感想： It is the first sofware that is really easy to use and understand. I know IQWare, Crystal, Otello, FileMaker and another one I don't remember but this one is the best for our needs.
良いポイント:
The help support online. Chat with somebody to help you with a problem is really really good.
改善してほしい点:
Some issues for dates that we don't want check-in and check-out but finally was fixed lately.
Checkfrontからの返信
3 年前
Hi there, Thank you for your honest review. We appreciate the time you took for this :) We are happy to hear that our Support team has been helpful and that you were able to move forward with your Check-in/out dates. Thank you, again for choosing Checkfront :)
Easy to use and customize
製品を使ってみた感想： Excellent. Easy to use and customize.
良いポイント:
Being able to adapt for our individual needs
改善してほしい点:
Our pricing plan is excellent with Checkfront. But I recently received notice it was going to increase significantly. This is very disappointing. If we utilized of the abilities of the program I would pay more but we use a very minimal amount as I do most work in house. The program is great though.
Checkfrontからの返信
昨年
Thank you for sharing your review with us, Monique! Best, - Tasha B.
