We love all things Athena EMR!
easy to use
製品を使ってみた感想： I am using it in my work and I have not received any complaint of difficulty or malfunction with payment from the patient and just this week, I have used athenaone as a patient used when I paid my bill from Banner Health. I can truly say it is a very good and recommendable software to use.
It is easy to use, fast and transactions are safe. As of today, I did not encounter any patient that complains when it comes to their billing statements with athenaone software. The statement enters through a link sent via SMS and email, in that way the patients will have choices in whatever mode they want to use to access their medical bill.
The only thing I would suggest for improvement is that once the patient settled the bill, they cannot review back immediately the previous bill posted but from the admin side, if there are any query from the patient, all the details can be accessed and viewed by the health care staff so it is still east to assist the patient.
I got my weekends back!
製品を使ってみた感想： Amazing...I have no plans to change at this time as Athena provides me with the best EHR experience I have had in many years!
Athena saves me so much time in the day to day operations of patient care and office management. So many features have been set up to same time for providers that many of the task are a few clicks! Like prescribing, referrals, encounter plans and faxing directly from the EHR. And so much of the patient check in, appointment reminders, result notification and scheduling is automated which helps as I am one provider practice without staff.
I wish there were more areas of customization to allow for more unique practice set ups as my practice is boutique. There are tons of areas where you can customize but some of the patient facing messaging is hard coded and I would like to see those areas gain more options for customization. Additionally, I would like better communication and prioritization transparency about fixing coding bugs that impact Athena's capabilities.
製品を使ってみた感想： Very disappointed and the case support is a waste of time. They tell you they will help you with claims but when you reach out to Athena for help they make excuses, take way too long to help, or never fix the issue.
At first, I thought it was more user-friendly because it has a lot of potential.
There are so many issues trying to bill claims and Athena users are writing off claims without allowing us to rework the claims losing our organization money $$$$$
Happy MD Review
製品を使ってみた感想： overall outstanding and continues to improve- very smart people!
intuitive, easy to use, all features in one product
format of the medical history sectioon and lack of matching patient self-check in answers with history
Perfect for us!
製品を使ってみた感想： In general I relate to the mission of Athena and see the work happening to address the hard issues in healthcare which feels supportive.
AthenaOne is focused on making the work we do each day simpler. They listen and use the customer voice to drive changes in the product.
First level case responses are gat don’t address the issue adequately.