キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

TeamSupportとは?

TeamSupportは、テクノロジーを活用するB2B企業独自のニーズに合わせて作られた、アフターセールスのカスタマー・サポート用ソフトウェアです。TeamSupportは、個別の問い合わせやチケットに個々に焦点を当てるのではなく、B2B顧客全体を網羅するように作られています。高度な顧客のニーズ解決、顧客との円滑なやり取りの促進、最終的な顧客生涯価値の増加をサポートします。全米で高く評価されているTeamSupportのソリューションには、TeamInsightsとTeamSuccessがあります。

TeamSupportの対象ユーザー

顧客に価値を提供することが経営の中核であると認識しているB2B企業のために作られたTeamSupportのSupportなら、カスタマー・サポートへの取り組みと関係性を強化することができます。

TeamSupportソフトウェア - 1
TeamSupportソフトウェア - 2
TeamSupportソフトウェア - 3
TeamSupportソフトウェア - 4

TeamSupportをご存知でしょうか? 別の人気製品との比較

TeamSupport

TeamSupport

4.5 (845)
$29.00
無料バージョン
無料トライアル
110
43
4.4 (845)
4.4 (845)
4.5 (845)
VS.
価格プラン
価格オプション
機能
連携サービス
使いやすさ
価格の妥当性
カスタマーサービス
¥66,249
無料バージョン
無料トライアル
349
13
3.8 (1,547)
3.8 (1,547)
3.7 (1,547)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

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TeamSupportの評判・レビュー

評価ポイント

総合評価
4.5
使いやすさ
4.4
カスタマーサービス
4.5
機能
4.3
価格の妥当性
4.4

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Saskia
Saskia
アメリカのSenior Director Sales Marketing
認証済みLinkedInユーザー
飲食店, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

In a word, "TeamSupport rocks!"

5.0 12 か月前

製品を使ってみた感想: Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and quickly resolve any issues that may arise; the software's thorough and efficient ticket templates mean we don't have to ask our customers for unnecessary details; and its straightforward configuration makes it a great help desk.

良いポイント:

TeamSupport's strongest feature is undoubtedly its ability to supply users with options that are easy to install and maintain. It's also so easy that anyone who wants to can pick it up and run with it in only two days. This program is an improvement over the Reading Desk and its ilk since it allows for individualized setup based on the user's specific requirements.

改善してほしい点:

It would be helpful if TeamSupport worked with other cloud services like Google Apps and Office 365. TeamSupport's sluggish functioning and page load times are the service's biggest flaws in my opinion. It would be really helpful to have one-click shortcuts for commonly performed activities like moving or closing tickets.

Christian
Christian
アメリカのHuman Resources Manager
認証済みLinkedInユーザー
健康、ウェルネス、フィットネス, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

I really like TeamSupport's ticket redirection features

4.0 12 か月前

製品を使ってみた感想: Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's compatibility with our other tools, our staff is able to maximize its efficiency when using it.

良いポイント:

Our favorite part about using TeamSupport is how it streamlines our communication with customers. By consolidating our customer service efforts, we can better meet the demands of our clients. The software's compatibility with our other resources also makes it easy to centralize the management of customer tickets, tasks, and interactions.

改善してほしい点:

I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's request, it's frustrating when the UI is slow and unresponsive.

tim
アメリカのmembership specialist
市民団体、社会団体, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

Excellent app

5.0 2 か月前

製品を使ってみた感想: i loved it actually. i would change a few things like the task options but its pretty easy cut and dry

良いポイント:

i loved this app when i used it. it is simple and stable.

改善してほしい点:

change my close to all open and that would be very useful. add the ability to see next task.

Robert
アメリカのService Manager
コンピュータ・ソフトウェア, 201~500人規模の会社
使用期間: 1~5か月
投稿経路

More capable than most, but still some additions I'd like to see

3.0 8 年前

製品を使ってみた感想: Getting the system configured for our particular use has been "tricky". It is working for us, but there are some limitations that make it difficult in some areas. For instance, notification via text message should be based on "who is on-call". As it is, I can notify, but I have no-way to denote who is "on-call". So, there may be some way to do this and change the external calls/texting based on it, but it isn't intuitive. Another issue has been with refreshing the screens. (we need to manually do that) However, this system is working for us an our clients, overall, and has met 90% of our needs. Working with customer service, we have had to resolve our own issues on occasion, which is a frustration. (no ideas presented to us, and we just "found" a way)

良いポイント:

Ability to customize ticket entry questions. Ability to allow customers to directly enter tickets Ability to allow for texting our cellphones for tickets that have not yet been assigned. Ability to enter time on tickets, and retroactively enter/change time. Ability to search on old issues and for our customers to see the issues.

改善してほしい点:

Inability to tag a ticket with a "classification". (we charge different rates and minimum hours for different times of day/week/holiday) There isn't a good way to track that in the system and we are having to use the comment entry to work out offline ourselves. My customers want 1 report entry (at the end of of the day), that shows them what the issue was, and the final resolution (only), and time/$ breakdown per time spent on the project. I do find it hard to externally work a report for that. We have had to generate a VB application to manipulate/merge and calculate everything based on the reports that I can get form the system in order to get what we actually need to share with our clients. CDI should take into account tickets that are "Waiting on Client". (and remove them from the calculation) Currently, I have 2 tickets that are waiting on clients, but the CDI is "maxed out", because it has taken then more than 2 months to get their "act in order". That shouldn't frustrate them and drive the CDI up. Why can my clients (outside their contract date enter a ticket, but I cannot enter a ticket for them?). Sometimes we need to "catch them up later"..... I need a way to track our active "on-call" resource and make it so that our ticket automation only alerts us the "on-call" resource (via text message) to those considered currently "on-call". Currently, we have to change that setup manually (pain).

Deb
アメリカのSAP Analyst
認証済みLinkedInユーザー
消費財, 501~1,000人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Great Solution

5.0 5 年前

製品を使ってみた感想: We use it as our one-stop shop for all IT service issues. We utilize a 3rd party provider for network and hardware setup type needs, but our users are now trained to simply use our internal Team Support service desk for all things IT related. We triage and forward to our 3rd party IT provider, as needed, but most things we are able to self serve from our internal IT team. Our users know that we are responding and feel like their IT needs are being serviced much quicker and more accurately the first time.

良いポイント:

Setting up Team Support for our use was generally painless. We knew that we needed a cloud-based solution that offered "out of the box" functionality that could grow as our needs changed. We applied the KISS concepts and have tweaked as needed. Tweaking and customization is not complex; it's very straight forward plus we were provided with great coaching along the way. We also love using the Portal and Wiki, and often refer our users to both. And our users have adopted very well for the most part.

改善してほしい点:

It works. Like anything I wish for a couple of minor things. It would be nice if I didn't have to refresh at times to cause a "read" ticket to no longer show as "unread", but eh, that's no big deal in the grand scheme of things.