--- description: TeamSupportを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TeamSupportとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [ヘルプデスクツール](/directory/30008/help-desk/software) > [TeamSupport](/software/87908/teamsupport) # TeamSupport Canonical: https://www.capterra.jp/software/87908/teamsupport ページ：1 / 35\ 次へ: [次ページ](https://www.capterra.jp/software/87908/teamsupport?page=2) > 顧客のニーズを理解し、問題の根源にたどり着き、顧客の幸福度を高めるカスタマー・サポートプラットフォーム > > 評価：848人のユーザーによる評価は**4.5/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### TeamSupportの対象ユーザー 顧客に価値を提供することが経営の中核であると認識しているB2B企業のために作られたTeamSupportのSupportなら、カスタマー・サポートへの取り組みと関係性を強化することができます。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.5/5** | 848 レビュー | | 使いやすさ | 4.4/5 | レビュー全体に基づく | | カスタマー・サポート | 4.5/5 | レビュー全体に基づく | | 価格の妥当性 | 4.4/5 | レビュー全体に基づく | | 機能 | 4.3/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: TeamSupport - **ロケーション**: Dallas, アメリカ - **設立**: 2009 ## ビジネスコンテキスト - **価格プラン**: $45.00 - **対象となる企業**: 2～10, 11～50, 51～200, 201～500 - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: アメリカ合衆国, イギリス, オーストラリア, カナダ, ニュージーランド ## 機能 - CESアンケート構造 - CRM - CSAT調査の構造 - NPSアンケート構造 - SMSメッセージング - Task Automation - アクティビティの追跡 - アクティビティ・ダッシュボード - アンケートおよびフィードバック - アンケート／投票管理 - インシデント管理 - エンゲージメント追跡 - オンボーディング - カスタマー・サポート - クレームのモニタリング - コミュニケーション管理 - コラボレーションツール - コンテンツ管理 - コールセンター運営 - サービス水準合意 (SLA) 管理 - セルフサービスポータル - タスク管理 - チャット、メッセージング - チャットボット - テンプレートのカスタマイズ - データの可視化 - トレンド分析 - ナレッジベース管理 - ナレッジ管理 - ビジュアル分析 - フィードバック管理 - フォームのカスタマイズ - フルテキスト検索 - プロセス／ワークフロー自動化 - マルチチャネル・データ収集 - メール管理 - ライブチャット - リアルタイム顧客対応チャット - 会話インテリジェンス - 健康スコア - 利用率の追跡／分析 - 割り当て管理 - 受信箱管理 - 問題追跡 - 感情分析 - 自動ルーティング - 顧客エンゲージメント - 顧客データベース - 顧客体験の管理 - 顧客履歴 ... さらに26件の機能 ## 統合 (合計40件) - Azure DevOps Server - Beanstalk - Customer Thermometer - Dropbox Business - Drupal - Gmail - GoDaddy Website Builder - Google Analytics 360 - Google Calendar - Google Maps - Highrise - HubSpot CRM - HubSpot Marketing Hub - Jira - Joomla ... さらに25件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [ヘルプデスクツール](https://www.capterra.jp/directory/30008/help-desk/software) ## 関連カテゴリー - [ヘルプデスクツール](https://www.capterra.jp/directory/30008/help-desk/software) - [問い合わせ管理システム](https://www.capterra.jp/directory/22/customer-service/software) - [クレーム管理システム](https://www.capterra.jp/directory/30674/complaint-management/software) - [イシュートラッキングシステム](https://www.capterra.jp/directory/30675/issue-tracking/software) - [カスタマーサポートツール](https://www.capterra.jp/directory/32315/customer-support/software) ## 代替製品 1. [Salesforce Sales Cloud](https://www.capterra.jp/software/61368/salesforce) — 4.4/5 (18782 reviews) 2. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1781 reviews) 4. [LiveChat](https://www.capterra.jp/software/62194/livechat) — 4.6/5 (1723 reviews) 5. [Freshdesk](https://www.capterra.jp/software/124981/freshdesk) — 4.5/5 (3425 reviews) ## レビュー ### "In a word, "TeamSupport rocks\!"" — 5.0/5 > **Saskia** | *2023年7月31日* | 飲食店 | おすすめ評価：9.0/10 > > **良いポイント**: TeamSupport's strongest feature is undoubtedly its ability to supply users with options that are easy to install and maintain. It's also so easy that anyone who wants to can pick it up and run with it in only two days. This program is an improvement over the Reading Desk and its ilk since it allows for individualized setup based on the user's specific requirements. > > **改善点**: It would be helpful if TeamSupport worked with other cloud services like Google Apps and Office 365. TeamSupport's sluggish functioning and page load times are the service's biggest flaws in my opinion. It would be really helpful to have one-click shortcuts for commonly performed activities like moving or closing tickets. > > Through TeamSupport's email-based ticketing system, we're able to maintain open lines of communication with our clientele and quickly resolve any issues that may arise; the software's thorough and efficient ticket templates mean we don't have to ask our customers for unnecessary details; and its straightforward configuration makes it a great help desk. ----- ### "A Great Help Desk Solution For Business" — 5.0/5 > **Maria** | *2024年12月16日* | 経営コンサルティング | おすすめ評価：9.0/10 > > **良いポイント**: I like the ease of communication and offering support with TeamSupport. The software is well equipped and I like the help desk support capabilities. It is awesomely affordable. > > **改善点**: Well, I have used TeamSupport and no bad experience. ----- ### "Do Not Use - After merger, support decreased and prices increased" — 1.0/5 > **Andrew** | *2023年11月10日* | 事務用品、事務機器 | おすすめ評価：0.0/10 > > **良いポイント**: The live chat function worked fine and has good intuitive tools > > **改善点**: They do not communicate timely and their business practices are awful. They raised our rates without notice and then did not allow us to get out of our contract. > > We were a very happy SnapEngage client. As they tried to connect SnapEngage to TeamSupport, our support ironically declined. They do not pick up the phone and take days to respond back via email. In fact, many of the phone extensions on their emails do not work. ----- ### "Inventory Management" — 4.0/5 > **Balasubramani** | *2020年1月14日* | 銀行 | おすすめ評価：10.0/10 > > **良いポイント**: I primarily use Team Support for Inventory Management. I like that I am able to search a terminal based on the serial number alone. It is helpful to leave a note for each terminal, I use the notes to indicate the current status of a terminal, whether it is ready to be loaned out or if it already been loaned etc. Team Support has a provision to assign an inventory item to a Customer. I find that very helpful. I like the feature where I am able to schedule the reports to be emailed to more than one email address. These reports need to be sent at particular time and day without fail. Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration. We are looking to develop a centralised platform in our firm and want to be able to fetch info from Team Support for Data Analysis. This is in our pipeline and we are looking to implement this sometime in the future. In the past the upper management used to shoot us emails enquiring about the particular issue. It takes up our time to email the management back with the status of that issue. Now the upper management simply logs into team support to view and oversee the status of a ticket/issue > > **改善点**: However, the frustrating part of Team Support is the reporting section. When I open up the inventory report, it displays a list of all the terminals I have added to the inventory and when I want to get more information on a particular terminal, I notice that I cannot click on the terminal to navigate to that terminals page. Not only that, I cannot copy the serial number of the terminal from the inventory report. This applies to pretty much all the reports. All reports are in read only format. I humbly request Team Support to make the items on the report as clickable and actionable in the future. > > I personally like Team Support as it has optimized our business operations considerably. We create support tickets on this platform. We are able to track our inventory, we are able to create support tickets and keep them open till the issue is resolved. We are able to schedule email reports about the overall use of our company time and resources. We are delighted to see that Team Support is bringing new features on a periodic basis. I truly appreciate the webinars conducted by Team Support where they talk about new features and how to make best use of the software. I have acquired some interesting insights during the webinars and passed it on to my peers. Overall we like Team Support as it meets our current requirements and expectations . ----- ### "Intuitive, Useful Software Company-wide" — 4.0/5 > **Tyler** | *2021年3月24日* | 情報技術、情報サービス | おすすめ評価：8.0/10 > > **良いポイント**: I like the largely intuitive interface and functionality. Creating actions (public/private) are extremely easy as is pasting in-line images, adding attachments and customizing ticket types. Once saved, the formatting of actions are ideal and translate to what the user entered. Not all other ticketing software handles it this well. > > **改善点**: Performance/stability has certainly improved over the years and has become more reliable. Despite that, there are the odd instances of slowness or degraded performance. The reporting could be more robust and easier. The ability to create more than one new (unsaved) ticket simultaneously would be very helpful. > > Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong as a useful solution for us whose advantages outweigh its detractors. ----- ページ：1 / 35\ 次へ: [次ページ](https://www.capterra.jp/software/87908/teamsupport?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/87908/teamsupport) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ