キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年

BeyondTrust Remote Support

BeyondTrust Remote Support

BeyondTrust Remote Supportとは?

BeyondTrustのRemote Support (旧Bomgar Remote Support) なら、Windows、Mac、Android、iOS、その他のデバイスを使用している顧客に対し、企業ネットワーク上にいるかどうかにかかわらず安全な即時のリモートサポートを実現できます。画面共有、リモート制御、無人アクセス、ファイル共有、注釈、モバイルデバイスのカメラ共有を使用して、ユーザーがエンドシステムの修復や問題のトラブルシューティングを行うことが可能です。リアルタイムのチャット、提供スクリプト、コラボレーション、エスカレーションツールで、技術者の効率を高めます。

BeyondTrust Remote Supportの対象ユーザー

BeyondTrustのRemote Supportでは、エンタープライズレベルのITおよびカスタマー・サポート組織が必要とする機能を提供しています。サービスの提供先にはさまざまな業界があります。

BeyondTrust Remote Supportソフトウェア - 1
BeyondTrust Remote Supportソフトウェア - 2
BeyondTrust Remote Supportソフトウェア - 3

BeyondTrust Remote Supportをご存知でしょうか? 別の人気製品との比較

BeyondTrust Remote Support

BeyondTrust Remote Support

4.6 (2,032)
$1,995.00
無料バージョン
無料トライアル
35
13
4.5 (2,032)
4.4 (2,032)
4.5 (2,032)
VS.
価格プラン
価格オプション
機能
連携サービス
使いやすさ
価格の妥当性
カスタマーサービス
$4.00
無料バージョン
無料トライアル
87
17
4.4 (9,844)
4.4 (9,844)
4.2 (9,844)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

BeyondTrust Remote Supportの他のおすすめ代替製品

Microsoft Teams
高評価の機能
ビデオ会議
リアルタイム・チャット
画面共有
Mikogo
高評価の機能
リアルタイム・チャット
画面共有
画面録画
Dameware
高評価の機能
リモートアクセス/コントロール
無人アクセス
画面共有
ConnectWise ScreenConnect
高評価の機能
リモートアクセス/コントロール
無人アクセス
画面共有
Splashtop
高評価の機能
アクセス制御・許可
リモートアクセス/コントロール
画面共有
Zoho Desk
高評価の機能
ブランディングのカスタマイズ
優先順位付け
請求、インボイス
SolarWinds Service Desk
高評価の機能
Alerts/Escalation
Real-Time Notifications
チケット管理
GoTo Connect
高評価の機能
VoIP接続
モバイル・アクセス
リモートアクセス/コントロール
Webex Suite
高評価の機能
ビデオ会議
双方向音声・動画
画面共有

BeyondTrust Remote Supportの評判・レビュー

評価ポイント

総合評価
4.6
使いやすさ
4.5
カスタマーサービス
4.5
機能
4.5
価格の妥当性
4.4

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Rowena Joy
Rowena Joy
フィリピンのIT Support Specialist
認証済みLinkedInユーザー
情報技術、情報サービス, 5,001~10,000人規模の会社
使用期間: 1年以上
投稿経路

One of the best platform to connect or control a device remotely

5.0 2 年前

製品を使ってみた感想: With Remote Support - we can assist users remotely. We do not need to go on-site to troubleshoot. It saves our time and also help the users real time.

良いポイント:

What I like most about Remote Support is it allows me to view, control and even perform troubleshooting on the user's machine. The deployment is very easy and it really does it's function as a tool.

改善してほしい点:

Other than network issues on the user's end as it really affects the remote session and the troubleshooting that I'll be doing on the device, Remote Support if perfect for me. I did not encounter any issues.

Amit
Amit
インドのSystems Developer II
認証済みLinkedInユーザー
病院、ヘルスケア, 10,000+人規模の会社
使用期間: 6~12か月
投稿経路

Remote Support- A good remote mobility solution

4.0 2 年前

製品を使ってみた感想: In a nutshell, Remote Support is a good tool for the overall company's customer satisfaction score growth and loyalty. It helps achieve needed tasks in seamless manner.

良いポイント:

The flexibility to be able to use this remote assistance solution from anywhere , from any OS helps a lot on daily basis. We tend to our customers on their issues very fluently.

改善してほしい点:

At times we had few connection issues which were later on fixed by the respective admin teams, other than that this tool never gave much issues.

Shawn
トリニダード・トバゴのIT Manager
パッケージ/貨物配送, 11~50人規模の会社
使用期間: 無料トライアル
投稿経路

Nice Remote Support Tool

3.0 昨年

良いポイント:

Very simple for clients to utilise. Great UI and excellent product support

改善してほしい点:

lacks support of IOS user. The price point is high

Shristi
Shristi
インドのMarketing Manager
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Review for BeyondTrust Remote Support

5.0 2 年前

製品を使ってみた感想: BeyondTrust Remote Help offers an excellent encounter for far off help. Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement. With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients.

良いポイント:

It is one of the great programming which gives cloud-based admittance. furthermore, demonstrated great programming for business. it has multi functionalities like secure remote help, client assistance, and help work area organization too. Simple to use for both Macintosh and Windows. Amateurs can likewise utilize it without any problem. Furthermore, it gives admittance to associate staff. An important asset for technical support working from a distance.

改善してほしい点:

Voice visit with the client would be useful so we could discuss the issue verbally as opposed to simply through talk. There are a few issues raising honors while interfacing with Windows PCs from a Macintosh. The portable application has a few issues some of the time. Beginning a meeting takes time. it is costly than different items. We can't utilize different asset records in a content. It likewise not has adequate room for putting away the asset records.

Pankaj
Pankaj
インドのGeneral Manager
認証済みLinkedInユーザー
建築資材, 5,001~10,000人規模の会社
使用期間: 6~12か月
投稿経路

One of the leading Remote Support tool

4.0 2 年前

良いポイント:

Ease of use and feature set is rich and exhaustive. recommended for large corporates as well.

改善してほしい点:

Good product and it comes with a price. Costing can be improved for more widespread adaption.

Olivia
ケニアのGeneral manager
認証済みLinkedInユーザー
銀行, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

Remote Support software.

5.0 2 年前

製品を使ってみた感想: It is the best software for offering and receiving support remotely in any business setup.

良いポイント:

This software brings solutions closer where one can offer and access support remotely without physically engaging. It has helped improve quality of services and satisfy both the customers and employees needs. It has great features which makes it user friendly and easy to understand. They have a great customer care services which is always ready to serve.

改善してほしい点:

I have no improvement suggestions for this software.

認証済みレビュアー
認証済みLinkedInユーザー
バイオテクノロジー, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Good option, could be optimized

5.0 2 年前

良いポイント:

Ease of use and functionality of the product made it a good choice.

改善してほしい点:

Overnotifications and difficulty tracking and using specific reporting issue areas makes it difficult.

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Ideal Remote Support Tool with Comprehensive Password Management Capabilties

4.0 2 年前

製品を使ってみた感想: A really good tool which requires proper implementation to meet the organisations requirements. If it is deployed properly, the tool can operate perfectly with minimal disruptions to remote support operations. In overall the experience has been really good with minimal support requests coming from clients with respect to the daily operations, once finetuned properly.

良いポイント:

The ease of implementation with the ability to customise to meet client requirements accommodate enhanced security requirements, especially focusing the zero trust concepts. The intuitive UI makes the experience more positive.

改善してほしい点:

Overall, the product is really good. However, have come across challenges due to external factors like connectivity and bandwidth requirements.

Gregory
Gregory
アメリカのit support specialist
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

faster and safer remote support

4.0 2 年前

良いポイント:

with Remote Support was the solution to provide much faster and quality support by being able to access servers, workstations, network devices and systems from anywhere where support is needed, which helps to avoid transfers, time and money

改善してほしい点:

Actually, there is nothing that I don't like at the moment that I have used it. I found it useful and effective for fast remote support.

Ashley
Ashley
アメリカのFreelance
認証済みLinkedInユーザー
消費者サービス, 自営業
使用期間: 1~5か月
投稿経路

Best helper in any type of situation.

5.0 2 年前

良いポイント:

I loved how it was very easy to access and knew the things I needed help with as if it was there with me.

改善してほしい点:

Only thing I would wish different is that it was more affordable so everyone could test it out!

James
ウガンダのexecutive director
市民団体、社会団体, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

reach out to your team for support with this application

5.0 昨年

製品を使ってみた感想: The application has helped us to stay more closer to people we serve

良いポイント:

i use BeyondTrust remote support to offer technical assistance to field team, I like the ability to send instant messages, The application has friendly user interface and i like that

改善してほしい点:

sometimes the application hugs while using it and the customer technical team may delay responding to your concern

Seejal
アイルランドのSenior systems engineer
バイオテクノロジー, 10,000+人規模の会社
使用期間: 1~5か月
投稿経路

Manage and support remotely

4.0 昨年

良いポイント:

Easy to use and can easily take control and troubleshoot another PC remotely. Best tool for IT Support Executives.

改善してほしい点:

The UI looks outdated and needs improvement.

Chad
アメリカのHelpdesk Coordinator
建設, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Great remote support software!

5.0 2 年前

良いポイント:

The ability to pin endpoints and have quick and easy access to them makes supporting our users so much easier. I can literally take a call and be in their machine withing 10 second of the user telling me their issue.

改善してほしい点:

Remote support for mobile devices is a bit more involved. It requires the user installing the remote support app, entering site URL and session key, and enabling screen recording (for iOS devices). It's still not terrible, but it would be nice to have a quicker option. Probably just a limitation of mobile devices though.

Ashwin
香港のData Protection Engineer
情報サービス, 1,001~5,000人規模の会社
使用期間: 2年以上
投稿経路

Good tool to remote in and for troubleshooting

5.0 2 年前

良いポイント:

-Handy product.-Easy to use and options are very useful.-excellent connectivity.

改善してほしい点:

Nothing much to point in. Looks works well.

Tushar
シンガポールのASE
情報技術、情報サービス, 10,000+人規模の会社
使用期間: 1年以上
投稿経路

BeyondTrust: Perfect Tool For Sharing

5.0 2 年前

良いポイント:

The one click remote session can be taken through BeyondTrust. The files can be share seamlessly and provides the security support. Provides excellent customization.

改善してほしい点:

I haven't found anything to dislike about BeyondTrust. It provides support on all the OS platforms.

Mahalakshmi
インドのRPA Developer
情報技術、情報サービス, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

Merits and Demerits of Remote Support

4.0 2 年前

良いポイント:

This is an amazing technology where we can login to another machine through Remote Support. This is very user friendly and has many security features where unknown user cannot login without our permission. It send otp to verify the login, then only it allows. I personally like this security feature.

改善してほしい点:

Sometimes it disconnects suddenly without any reason, and We should login again from the scratch

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Excellent tool for remote desktop

5.0 2 年前

製品を使ってみた感想: Overall experience with remote support is very fantastic and it is thoroughly recommended to use for remote work

良いポイント:

We use this software to support our team from anywhere means if our team member is not available at the office then it is the best tool to connect with them, another thing is it has outstanding efficiency for support remotely and has good functionality also

改善してほしい点:

There is no more bad thing I can say is sometimes I face technical difficulties and need to use to this, no other thing need to improve

javier
スペインのCOO
家電製品, 2~10人規模の会社
使用期間: 1年以上
投稿経路

required for remote options

5.0 2 年前

製品を使ってみた感想: Another very useful option is for the computer to access your computer or to be able to follow some learning steps

良いポイント:

When most of your work consists of being with computers, connecting with other people or having access to different things, it is very important to have a program that allows you to access other devices or that can access yours remotely, since you never know when an inconvenience or an immediate need may arise, this program helps me to do so.

改善してほしい点:

As for my experience, I cannot find a negative part

Hannah
アメリカのBusiness Analyst
建設, 5,001~10,000人規模の会社
使用期間: 6~12か月
投稿経路

Remote Support Review

5.0 2 年前

製品を使ってみた感想: Using remote support to solve my IT issues. Super easy to use with the IT team at my company.

良いポイント:

I like the ease of sharing my screen with someone from IT so I don't have to try to figure out how to solve the issue.

改善してほしい点:

There is nothing that I didn't like. I haven't used all of the features yet so there may be more feedback once I have.

Mathew
アメリカのRemote Support Technician
情報技術、情報サービス, 201~500人規模の会社
使用期間: 1年以上
投稿経路

Very easy to use!

5.0 2 年前

製品を使ってみた感想: It has been great!

良いポイント:

It is very easy to learn and pick up if you have not used it before.

改善してほしい点:

in my experience, the only issue I would have would be guiding users to the URL site to download the remote session. Other then that I haven't had any issues.

Navdeep
カナダのInsurance Advisor
保険, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Product Review

5.0 2 年前

良いポイント:

It is easy tool to use for remote access, file sharing , conveniently recording meeting sessions for the one who wouldn't be able to attend

改善してほしい点:

I didn't come across any cons for this software.

Okezie
アメリカのCreative Director
写真, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Comes in Handy

5.0 2 年前

製品を使ってみた感想: Great experience, and will continue to use going forward with our help desk tickets.

良いポイント:

We have nothing but positive feedback for this product. The remote support feature is the most utilized and is very efficient.

改善してほしい点:

There are no cons as of yet. Fits our needs and does exactly what it was purchased to do. Highly recommended.

Jacqueline
アメリカのSales
小売, 501~1,000人規模の会社
使用期間: 1年以上
投稿経路

Remote Support Review

5.0 2 年前

製品を使ってみた感想: Remote support has helped me get through the day the service is amazing and I completely trust them

良いポイント:

I love how supportive the app is they are very trustworthy and have great service

改善してほしい点:

I don’t dislike anything about Remote Support

Oshadhi
スリランカのSoftware Engineer
情報技術、情報サービス, 201~500人規模の会社
使用期間: 6~12か月
投稿経路

Good Product for Remote Support

4.0 2 年前

良いポイント:

Video quality is very good when compared to other products.

改善してほしい点:

Main interface is little bit complex for the first time users.

pankaj
インドのDevloper
教育管理, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Easy to access remotely

5.0 2 年前

良いポイント:

we can connect anyone worldwide with just one unique id

改善してほしい点:

sometimes connection interrupts and got disconnected because of bad networking