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BeyondTrust Remote Support
BeyondTrust Remote Supportとは?
BeyondTrustのRemote Support (旧Bomgar Remote Support) なら、Windows、Mac、Android、iOS、その他のデバイスを使用している顧客に対し、企業ネットワーク上にいるかどうかにかかわらず安全な即時のリモートサポートを実現できます。画面共有、リモート制御、無人アクセス、ファイル共有、注釈、モバイルデバイスのカメラ共有を使用して、ユーザーがエンドシステムの修復や問題のトラブルシューティングを行うことが可能です。リアルタイムのチャット、提供スクリプト、コラボレーション、エスカレーションツールで、技術者の効率を高めます。
BeyondTrust Remote Supportの対象ユーザー
BeyondTrustのRemote Supportでは、エンタープライズレベルのITおよびカスタマー・サポート組織が必要とする機能を提供しています。サービスの提供先にはさまざまな業界があります。
BeyondTrust Remote Supportをご存知でしょうか?
別の人気製品との比較

BeyondTrust Remote Support
BeyondTrust Remote Supportの評判・レビュー

One of the best platform to connect or control a device remotely
製品を使ってみた感想: With Remote Support - we can assist users remotely. We do not need to go on-site to troubleshoot. It saves our time and also help the users real time.
良いポイント:
What I like most about Remote Support is it allows me to view, control and even perform troubleshooting on the user's machine. The deployment is very easy and it really does it's function as a tool.
改善してほしい点:
Other than network issues on the user's end as it really affects the remote session and the troubleshooting that I'll be doing on the device, Remote Support if perfect for me. I did not encounter any issues.

Remote Support- A good remote mobility solution
製品を使ってみた感想: In a nutshell, Remote Support is a good tool for the overall company's customer satisfaction score growth and loyalty. It helps achieve needed tasks in seamless manner.
良いポイント:
The flexibility to be able to use this remote assistance solution from anywhere , from any OS helps a lot on daily basis. We tend to our customers on their issues very fluently.
改善してほしい点:
At times we had few connection issues which were later on fixed by the respective admin teams, other than that this tool never gave much issues.
Nice Remote Support Tool
良いポイント:
Very simple for clients to utilise. Great UI and excellent product support
改善してほしい点:
lacks support of IOS user. The price point is high

Review for BeyondTrust Remote Support
製品を使ってみた感想: BeyondTrust Remote Help offers an excellent encounter for far off help. Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement. With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients.
良いポイント:
It is one of the great programming which gives cloud-based admittance. furthermore, demonstrated great programming for business. it has multi functionalities like secure remote help, client assistance, and help work area organization too. Simple to use for both Macintosh and Windows. Amateurs can likewise utilize it without any problem. Furthermore, it gives admittance to associate staff. An important asset for technical support working from a distance.
改善してほしい点:
Voice visit with the client would be useful so we could discuss the issue verbally as opposed to simply through talk. There are a few issues raising honors while interfacing with Windows PCs from a Macintosh. The portable application has a few issues some of the time. Beginning a meeting takes time. it is costly than different items. We can't utilize different asset records in a content. It likewise not has adequate room for putting away the asset records.

One of the leading Remote Support tool
良いポイント:
Ease of use and feature set is rich and exhaustive. recommended for large corporates as well.
改善してほしい点:
Good product and it comes with a price. Costing can be improved for more widespread adaption.
Remote Support software.
製品を使ってみた感想: It is the best software for offering and receiving support remotely in any business setup.
良いポイント:
This software brings solutions closer where one can offer and access support remotely without physically engaging. It has helped improve quality of services and satisfy both the customers and employees needs. It has great features which makes it user friendly and easy to understand. They have a great customer care services which is always ready to serve.
改善してほしい点:
I have no improvement suggestions for this software.
Good option, could be optimized
良いポイント:
Ease of use and functionality of the product made it a good choice.
改善してほしい点:
Overnotifications and difficulty tracking and using specific reporting issue areas makes it difficult.
検討した類似製品:
Ideal Remote Support Tool with Comprehensive Password Management Capabilties
製品を使ってみた感想: A really good tool which requires proper implementation to meet the organisations requirements. If it is deployed properly, the tool can operate perfectly with minimal disruptions to remote support operations. In overall the experience has been really good with minimal support requests coming from clients with respect to the daily operations, once finetuned properly.
良いポイント:
The ease of implementation with the ability to customise to meet client requirements accommodate enhanced security requirements, especially focusing the zero trust concepts. The intuitive UI makes the experience more positive.
改善してほしい点:
Overall, the product is really good. However, have come across challenges due to external factors like connectivity and bandwidth requirements.

faster and safer remote support
良いポイント:
with Remote Support was the solution to provide much faster and quality support by being able to access servers, workstations, network devices and systems from anywhere where support is needed, which helps to avoid transfers, time and money
改善してほしい点:
Actually, there is nothing that I don't like at the moment that I have used it. I found it useful and effective for fast remote support.

Best helper in any type of situation.
良いポイント:
I loved how it was very easy to access and knew the things I needed help with as if it was there with me.
改善してほしい点:
Only thing I would wish different is that it was more affordable so everyone could test it out!
reach out to your team for support with this application
製品を使ってみた感想: The application has helped us to stay more closer to people we serve
良いポイント:
i use BeyondTrust remote support to offer technical assistance to field team, I like the ability to send instant messages, The application has friendly user interface and i like that
改善してほしい点:
sometimes the application hugs while using it and the customer technical team may delay responding to your concern
Manage and support remotely
良いポイント:
Easy to use and can easily take control and troubleshoot another PC remotely. Best tool for IT Support Executives.
改善してほしい点:
The UI looks outdated and needs improvement.
Great remote support software!
良いポイント:
The ability to pin endpoints and have quick and easy access to them makes supporting our users so much easier. I can literally take a call and be in their machine withing 10 second of the user telling me their issue.
改善してほしい点:
Remote support for mobile devices is a bit more involved. It requires the user installing the remote support app, entering site URL and session key, and enabling screen recording (for iOS devices). It's still not terrible, but it would be nice to have a quicker option. Probably just a limitation of mobile devices though.
Good tool to remote in and for troubleshooting
良いポイント:
-Handy product.-Easy to use and options are very useful.-excellent connectivity.
改善してほしい点:
Nothing much to point in. Looks works well.
BeyondTrust: Perfect Tool For Sharing
良いポイント:
The one click remote session can be taken through BeyondTrust. The files can be share seamlessly and provides the security support. Provides excellent customization.
改善してほしい点:
I haven't found anything to dislike about BeyondTrust. It provides support on all the OS platforms.
Merits and Demerits of Remote Support
良いポイント:
This is an amazing technology where we can login to another machine through Remote Support. This is very user friendly and has many security features where unknown user cannot login without our permission. It send otp to verify the login, then only it allows. I personally like this security feature.
改善してほしい点:
Sometimes it disconnects suddenly without any reason, and We should login again from the scratch
Excellent tool for remote desktop
製品を使ってみた感想: Overall experience with remote support is very fantastic and it is thoroughly recommended to use for remote work
良いポイント:
We use this software to support our team from anywhere means if our team member is not available at the office then it is the best tool to connect with them, another thing is it has outstanding efficiency for support remotely and has good functionality also
改善してほしい点:
There is no more bad thing I can say is sometimes I face technical difficulties and need to use to this, no other thing need to improve
required for remote options
製品を使ってみた感想: Another very useful option is for the computer to access your computer or to be able to follow some learning steps
良いポイント:
When most of your work consists of being with computers, connecting with other people or having access to different things, it is very important to have a program that allows you to access other devices or that can access yours remotely, since you never know when an inconvenience or an immediate need may arise, this program helps me to do so.
改善してほしい点:
As for my experience, I cannot find a negative part
Remote Support Review
製品を使ってみた感想: Using remote support to solve my IT issues. Super easy to use with the IT team at my company.
良いポイント:
I like the ease of sharing my screen with someone from IT so I don't have to try to figure out how to solve the issue.
改善してほしい点:
There is nothing that I didn't like. I haven't used all of the features yet so there may be more feedback once I have.
Very easy to use!
製品を使ってみた感想: It has been great!
良いポイント:
It is very easy to learn and pick up if you have not used it before.
改善してほしい点:
in my experience, the only issue I would have would be guiding users to the URL site to download the remote session. Other then that I haven't had any issues.
Product Review
良いポイント:
It is easy tool to use for remote access, file sharing , conveniently recording meeting sessions for the one who wouldn't be able to attend
改善してほしい点:
I didn't come across any cons for this software.
Comes in Handy
製品を使ってみた感想: Great experience, and will continue to use going forward with our help desk tickets.
良いポイント:
We have nothing but positive feedback for this product. The remote support feature is the most utilized and is very efficient.
改善してほしい点:
There are no cons as of yet. Fits our needs and does exactly what it was purchased to do. Highly recommended.
Remote Support Review
製品を使ってみた感想: Remote support has helped me get through the day the service is amazing and I completely trust them
良いポイント:
I love how supportive the app is they are very trustworthy and have great service
改善してほしい点:
I don’t dislike anything about Remote Support
Good Product for Remote Support
良いポイント:
Video quality is very good when compared to other products.
改善してほしい点:
Main interface is little bit complex for the first time users.
Easy to access remotely
良いポイント:
we can connect anyone worldwide with just one unique id
改善してほしい点:
sometimes connection interrupts and got disconnected because of bad networking