キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年

HappyFox Help Deskとは?

[新機能:無制限のエージェント価格設定]HappyFoxは、チケット発行、資産、タスク、ナレッジ管理などの機能を搭載したクラウドベースのヘルプデスク・ソフトウェアです。反復的なチケットの作成や、その他の自動化機能を利用して、サポート応答時間大幅に改善します。非常に人気のある機能として、設定済み応答、一括アクション、作業スケジュール設定、チケット・テンプレート、スマート・ルール、見やすいリアルタイム・レポートなどがあります。

HappyFoxには、設定が簡単で直感的なインタフェースが搭載されています。

HappyFox Help Deskの対象ユーザー

IT、カスタマー・サービス、オペレーション、施設、人事、マーケティング、財務のチームで広く使用されています。HappyFoxは非常に汎用性が高いため、あらゆる規模の企業に適しています。

HappyFox Help Deskソフトウェア - 1
HappyFox Help Deskソフトウェア - 2
HappyFox Help Deskソフトウェア - 3

HappyFox Help Deskをご存知でしょうか? 別の人気製品との比較

HappyFox Help Desk

HappyFox Help Desk

4.6 (93)
$9.00
無料バージョン
無料トライアル
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41
4.4 (93)
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VS.
価格プラン
価格オプション
機能
連携サービス
使いやすさ
価格の妥当性
カスタマーサービス
$55.00
無料バージョン
無料トライアル
180
221
4.3 (3,998)
4.2 (3,998)
4.3 (3,998)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

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HappyFox Help Deskの評判・レビュー

評価ポイント

総合評価
4.6
使いやすさ
4.4
カスタマーサービス
4.6
機能
4.3
価格の妥当性
4.5

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
sandeep
sandeep
アメリカのMagento Manager & Product Engineering / Python Automation with Boto 3
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

HappyFox Chat is great software

5.0 6 年前

良いポイント:

1. if you are using this software as administrator its very flexible you can manage your team very easily 2. quick installation on . website 3. we are using Chat & Ticket System from HappyFox both software comes with great features & plugins

改善してほしい点:

1. sometime when you install happyfox chat website shows some javascript errors & we reported this & they are working on this issue. 2. support response is little slow they need to work on this.

David
アメリカのSenior Web Developer
認証済みLinkedInユーザー
使用期間: 1年以上
投稿経路

Not too complex, not a ton of features, but it does do and accomplish exactly what it says.

4.0 7 年前

製品を使ってみた感想: Finally found a way to organize all support issues and questions in one place rather than using a support@ email or mailing list. Also cut down on the number of users who would email one support person individually over and over again instead of getting their request to the rest of the team.

良いポイント:

HappyFox is limited in what it can offer (especially the free version) but it does function as a help desk ticketing system very well. Users have a portal to submit tickets, check on progress, and respond to a help desk technicians updates or solutions. Managers can track tickets, view what's left open, and put policies in place that make sure tickets are not forgotten and are assigned the proper priority to get taken care of.

改善してほしい点:

There's not much I can think of regarding HappyFox that I'd consider a "Con". Yes, it has limitations but for the price you pay (unless you use the free version) it's worth every penny no doubt. I'd like to see a large file size limit when responding to tickets though. Often times the responders to tickets like to attach many screenshots or even video files for users to follow along with to product a solution but every now and then it wouldn't attach correctly. Also adding a knowledge base to reference in responses to support tickets would be amazing

Richard
Director
ホスピタリティ, 11~50人規模の会社
使用期間: 1~5か月
投稿経路
ソース:SoftwareAdvice

DO NOT PURCHASE HAPPYFOX

1.0 8 年前

製品を使ってみた感想: We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements. About us:
We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox.
Response:
10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through.
As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us.

良いポイント:

Great looking product Good website Good information

改善してほしい点:

Bad customer service Ridiculous email response times Failure to have a negative feedback process in place Happyfox treat you like your just another sale Undervalue you as a customer Generic responses Impersonal service (When you actually receive it) Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond.

Eric
Eric
アメリカのRecruitment Advertising Lead
認証済みLinkedInユーザー
, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

HappyFox helps us keep up with our candidates

5.0 6 年前

良いポイント:

Love that HappyFox support tickets were easy to set up from our current e-mail box. We can easily respond to inquiries quickly using canned responses. The software is able to be customized to your needs and flexible for as many users you need to have access to. You can create specific rules and statuses that help the flow of communication stay in an organized manner.

改善してほしい点:

There is a slight learning curve when beginning to use the software. But after a demo and support from their team, we are pro's within a matter of a few weeks.

Loris
Loris
インド
認証済みLinkedInユーザー
使用期間: 6~12か月
投稿経路
ソース:GetApp

Definitely the Best

5.0 8 年前

製品を使ってみた感想: Have been using this for quite a few time and definitely the best one. It has eased of all my trouble top accumulate tickets from all sources. This software easily gives all the tickets raised from various sources like email, social media, phone call, chat,website widgets and everything. Love it.

良いポイント:

Intuitive interface that helps focus on incoming requests Highly customizable

改善してほしい点:

It creates a ticket of every email sent to the mail id, irrespective of their authenticity.

Michelle
Michelle
アメリカのblogger
認証済みLinkedInユーザー
アパレル、ファッション, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Great Software

5.0 6 年前

製品を使ってみた感想: I would, and have, recommend this software to anyone looking for a great program for their business.

良いポイント:

It is very versatile and easy to use. I was able to integrate this with Magento which was a huge bonus.

改善してほしい点:

I can not think of one thing I disliked about the software. Perhaps it could be a bit cheaper to use but the price seemed pretty competitive with other apps like it.

Arnaud
Arnaud
カナダのWeb Account Manager
認証済みLinkedInユーザー
, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

The basics of ticketing

4.0 6 年前

製品を使ってみた感想: Very good tracking of my interaction with customers

良いポイント:

I use both HappyFox ticketing system and Chat. It is a very nice ticketing system, HappyFox gives a very good competition to Zendesk Suite etc. Very easy to use. I like the design too

改善してほしい点:

Same comment as for HappyFox Chat, there may are too many sections and menus and it can become a bit confusing sometimes

Prabath
Prabath
スリランカのSoftware Engineer
認証済みLinkedInユーザー
通信, 1,001~5,000人規模の会社
使用期間: 6~12か月
投稿経路

Better approach to handle product issues.

5.0 3 年前

製品を使ってみた感想: Overall good product easy to learn and easy to use.

良いポイント:

Easy to learn no big complex things to do when raising tickets. Email notifications are really helpful when managing SLA.

改善してほしい点:

I like the product and the way it behaves.

Apur
Apur
認証済みLinkedInユーザー
電気・電子機器製造
使用期間: 不明
投稿経路
ソース:GetApp

One Stop solution for IT Support

5.0 10 年前

製品を使ってみた感想: I am using the Popular Plan.
The best part is that it had all the required features that we were looking for, has smart rules that help me work easily.
Generating reports cannot be more simple.
appreciable TAT by the Happyfox support team.

良いポイント:

Generating reports cannot be more simple. appreciable TAT by the Happyfox support team.

改善してほしい点:

Nothing in specific.....................

Mayukh
Mayukh
Board Member
認証済みLinkedInユーザー
情報技術、情報サービス, 2~10人規模の会社
使用期間: 不明
投稿経路
ソース:GetApp

Clean and simple customer support system

5.0 11 年前

製品を使ってみた感想: HappyFox came as a perfect solution for maintaining a simple and customizable knowledge base and ticketing system. Their team was very helpful in the whole process. They will definitely be taking over the customer support domain as a top player in future.

良いポイント:

Easy, Convenient, Customizable, Neat interface.

Kevin
アメリカのHead of Operations
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Power User - HAPPY FOX, has allowed us to scale fast!

5.0 3 年前

製品を使ってみた感想: I am Head of Operations for an IpaaS company. We used Confluence and Jira but needed a ticketing system. ZenDesk being the one most people pointed to. However, after a lot of analysis, we decided upon Happy Fox - an excellent decision. Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox. Earlier this year we took on a larger client, requiring us to build out our SLA process - something HF does outstanding with their SLA features and Smart Rules. We then signed up for the HF BI reporting tool which drove it home - allowing us to clearly see in the report how we are doing before problems arise. Lastly, we've recently created branded support pages for key clients with tailored FAQ's and support articles. All throughout, the care of the HF employees is what truly stood out. [SENSITIVE CONTENT] with the BI team was relentlessly helpful and kind - never stopping until we had a resolution. [SENSITIVE CONTENT] in Sales was incredibly accommodating and never pushed more products. I cannot say enough about HF other than - sign up!

良いポイント:

Ease of use, scalability, price, support, integrations, and tools which make sense.

改善してほしい点:

There is nothing I do not like about Happy Fox.

Julian
英国のDirector
小売, 11~50人規模の会社
使用期間: 1年以上
投稿経路

Outstanding Help desk software at an attractive price

5.0 8 年前

製品を使ってみた感想: We spent some time a year ago looking at helpdesk software to replace the enormously complicated Kayako that we had been supplied with as part of a system rewrite. We use Magento and have multiple ecommerce stores with multiple sales/support operators. We sell live plants and support issues can sometimes be quite technical at which point staff are involved whose first skills are not with computers and software. Training them on HappyFox was quick and easy to the point where we use it internally as well as in customer facing work. HappyFox is easy to use and full featured and has become such a part of our business that working without it is now inconceivable. In terms of functionality I would put it at being pretty close to Zendesk Enterprise in terms of functionality, but at a fraction of the price. Integration with Magento was a snip and the level of automation available has meant we have fewer support staff dealing with more cases as we grow. All round Happy Fox has been an out and out success with us and on the rare occasions where we have asked for support, it has been quick and effective.

良いポイント:

Easy to use, economic, full featured, integrates with Magento

改善してほしい点:

Nothing

Joseph
アメリカのVice President of Service
機械・産業工学, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Game Changer!

4.0 6 年前

製品を使ってみた感想: Our customers have been longing for an on-line portal to report their own incidents. Not only have we provided that option to our customers with the launch of this tool but members of management are no longer in the dark on items that are lingering. With custom SLA's and breach alerts management can engage themselves before an escalation occurs. The support team is very responsive; I never have to chase the support team down for answers to my questions or challenges and to me this is most important because I in turn am able to keep our customers and staff members informed. At almost the drop of a dime, I am receiving one-on-one support!

良いポイント:

Customization and branding options by far have been the most impressive. From the cosmetic features to the ticket fields and report types.

改善してほしい点:

There are some features that I would expect to be standard that are not yet available. For example, having multiple time zones is not an option, customer generated reports are not available, only to staff members. So my staff is required to run those reports for our customers.

Racey
アメリカのIT Manager
使用期間: 1~5か月
投稿経路

HappyFox has made us happy so far!

4.0 7 年前

製品を使ってみた感想: Excellent support and needed functionality

良いポイント:

We finally needed a helpdesk platform with more features than some of the low cost/free options. Upon reviewing HappyFox, we request a demo which was handled very well. We decided to give it a try and getting it up and running was crazy fast and super easy. Once it was up and running, it was overall very intuitive and the learning curve was tiny. For the questions we've had, HappyFox support has been excellent. Matter of fact, I wish support for all the vendors we deal with was as good as HappyFox support. If you're considering a new service desk platform, I'd recommend at least demo'ing HappyFox. So far we've been very pleased, and between the top quality support and the additional functionality we needed, I would certainly recommend giving HappyFox a try.

改善してほしい点:

The only con I could identify is if you were a huge enterprise with several thousand clients and customers to support and you simply need more functionality and bells and whistles than HappyFox has to offer. I can't say that's really a con though because HappyFox seems to be pointed towards the SMB market. As an SMB, we don't want a hundred different functions we're never going to use.

認証済みレビュアー
認証済みLinkedInユーザー
消費財, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

The Best of the Best

5.0 7 年前

良いポイント:

User-Friendly Layout Highly Customization Internal Ticket Tracer Ticket Reports SAML Login Knowledge Base

Mark
アメリカのAssistant Email Marketing Manager
健康、ウェルネス、フィットネス, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

My HappyFox Review

4.0 5 年前

製品を使ってみた感想: We are able to communicate with our field team and they are able to relay any needs for all eyes to see that need to see it in a timely manner and ultimately that is what we need this tool for. It's a great way to streamline all the cooks needed in the kitchen at once and a way for everyone to chime in as needed.

良いポイント:

- Great way to manage communication with our field team - Easy to use WYSIWYG when uploading a proof for approval

改善してほしい点:

- Not easy to understand who received what (when a part of a grouping/team) - Easy to get lost in the software - Tough to find certain things & where they live (not intuitive)

認証済みレビュアー
認証済みLinkedInユーザー
インターネット
使用期間: 1年以上
投稿経路
ソース:GetApp

Great software

5.0 9 年前

製品を使ってみた感想: We have been using this software for more then 3 years now and i can say that it works great. We use it mostly to open and manage our ticket for our customers.

Sharon
アメリカのMember & Viewer Services Rep
放送メディア, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

HappyFox is a great tool that helps you connect with your constituents. It's easy & efficient.

5.0 7 年前

製品を使ってみた感想: We get access to reports. Which help us prioritize how to make the constituent experience smooth. Another benefit is that we can easily work as a team to respond to constituents.

良いポイント:

We love the reports. The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

改善してほしい点:

Overall it's a great tool. The one issue we have is that we cannot find an easy way to send outgoing emails to individuals. This is something that we would like improved.

Lori
アメリカのCustomer Care Manager
マーケティング、広告, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Best Business Decision

5.0 6 年前

製品を使ってみた感想: Reporting

良いポイント:

Happy Fox is very user friendly and easy to set up. Out of the box it has a lot of capabilities and the reporting is fantastic. Also, the support staff is very helpful. We looked at a few software packages but none were as good as Happy Fox.

改善してほしい点:

Sometimes when there are too many smart rules engaged Happy Fox can run a bit slower, but overall it is not a game changer.

Ericca
アメリカのImplementation Coordinator
使用期間: 6~12か月
投稿経路

HappyFox is an easy to use software and allows you to customize everything.

5.0 8 年前

良いポイント:

Customization is by far the best part about the software. You can create smart rules to automate your service tasks to save you time. There are so many options to change tickets to allow extra information to be included. Their service team is good and always has the answers to our questions.

Courtney
アメリカのSenior Marketing Manager
商業用不動産, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

LandQwest Loves Happy Fox

5.0 8 年前

製品を使ってみた感想: Happy Fox has brought tremendous organization, visibility and collaboration to our organization. The marketing department has increased efficiency and communication with their clients, and priorities are consistently maintained. We even have a way to avoid delayed productivity as a result of any turnover, and love the reporting functions!

GrahamD
使用期間: 不明
投稿経路
ソース:GetApp

Ease of use, customisable and cost-effective

5.0 11 年前

製品を使ってみた感想: We started using this product on a trial basis earlier this year and have found it does everything we need - and more. We are a small company and often support staff are not in the office so we need a system we could update on the move. Also, we didn't want anything complicated, a simple method of logging a call and tracking its progress was all we needed. At this stage we didn't want the product to send any updated to the end user (client) either as this is a trial. We also wanted to add our own custom fields and remove some we didn't want to use - all perfectly possible.
So we are now comfortable using HappyFox and will continue to do so and I have no doubt we will start to make more and more use of its features as time goes by.

良いポイント:

Ease of use. Customisable fields. Portable - can be used on-site.

改善してほしい点:

None so far!

Maurice
アメリカ
メディア制作
使用期間: 6~12か月
投稿経路
ソース:SoftwareAdvice

Very Happy with HappyFox

4.5 10 年前

良いポイント:

Easy to use and very versatile in terms of third party integrations.

改善してほしい点:

I wish that more users were available at the lower level plans. The program also has a bit of a steep learning curve.

Kelsey
アメリカのCommunications Manager
使用期間: 1~5か月
投稿経路

HappyFox has streamlined our customer service process and allowed us to better measure our success.

5.0 7 年前

良いポイント:

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

改善してほしい点:

I wish there was more flexibility to customize the contact form but I otherwise see very few cons in our usage!

David
President
電気・電子機器製造, 11~50人規模の会社
使用期間: 1~5か月
投稿経路
ソース:SoftwareAdvice

Review from David (Allura)

4.0 8 年前

製品を使ってみた感想: Great tool to keep the status of our print projects updated. easy to use. easy access.

改善してほしい点:

I wish we could have a more robust mobile app for my employees in production. They don't have workstations. Rene mentioned to me that you are working a new app. can't wait to see it. :)