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SAP Customer Experience

SAP Customer Experience

SAP Customer Experienceの概要

カスタマー・インサイトのフル活用、フロントラインの効率性と有効性の向上、顧客のタッチポイント全体での重要なビジネス・プロセスの合理化、そして変化するビジネスと顧客のニーズへのすばやい適応を通して、顧客との関係を最大限に活用することができます。

SAP Customer Experienceの対象ユーザー

あらゆる規模の組織のマーケティング、販売、カスタマー・サービス・チーム。

SAP Customer Experienceソフトウェア - 1
SAP Customer Experienceソフトウェア - 2
SAP Customer Experienceソフトウェア - 3
SAP Customer Experienceソフトウェア - 4

SAP Customer Experienceをご存知でしょうか? 別の人気製品との比較

SAP Customer Experience

SAP Customer Experience

4.2 (243)
$58.00
無料バージョン
無料トライアル
30
連携サービスが見つかりません
3.8 (243)
4.0 (243)
4.1 (243)
VS.
価格プラン
価格オプション
機能
連携サービス
使いやすさ
価格の妥当性
カスタマーサービス
$19.95
無料バージョン
無料トライアル
79
1
4.1 (720)
4.0 (720)
3.8 (720)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

SAP Customer Experienceの他のおすすめ代替製品

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高評価の機能
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高評価の機能
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顧客追跡
Citrix Workspace
高評価の機能
アクセス制御・許可
ドキュメント・ストレージ
リモートアクセス/コントロール
Twilio
高評価の機能
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通話ルーティング
通話録音
Microsoft 365
高評価の機能
ドキュメント・ストレージ
ファイル共有
メール管理
Adobe Commerce
高評価の機能
ショッピングカート
在庫管理
注文管理
Microsoft Excel
高評価の機能
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高評価の機能
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チケット管理
リアルタイム顧客対応チャット
Zoho Desk
高評価の機能
CRM
チケット管理
ブランディングのカスタマイズ

SAP Customer Experienceの評判・レビュー

評価ポイント

総合評価
4.2
使いやすさ
3.8
カスタマーサービス
4.1
機能
4.2
価格の妥当性
4.0

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Arvind Kumar
Arvind Kumar
英国のSolution Architect
認証済みLinkedInユーザー
レジャー、旅行、観光, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

Easy to learn and work with, yet most powerful Java based eCommerce platform

5.0 4 年前

良いポイント:

1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com. 2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years. 3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms. 4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses. 5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available. 6. The licensing is very flexible. 7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure.

改善してほしい点:

1. The CMS and personalization still have some room for improvement. 2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features.

Lundi
南アフリカのCustomer Service
消費者サービス, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

Customer Service

5.0 2 か月前 新着

製品を使ってみた感想: SAP is one of the best tool to use on customer service and it gives clear understanding of whats going on on the account as it give you the error messages when something went wrong.

良いポイント:

SAP give a clear information for an advisor to help the customers that makes customers journey more easier

改善してほしい点:

SAP is more classic so it to be adjustable with the new technology

Aneesh
インドのConsultant
小売
使用期間: 2年以上
投稿経路
ソース:SoftwareAdvice

An end to end solution with seamless integration capabilities

3.5 9 年前

良いポイント:

SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

改善してほしい点:

SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

Enrico
アメリカのCustomer Service Manager
情報技術、情報サービス, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Why SAP Customer Experience Is The Best

5.0 2 か月前

良いポイント:

I like the customer experience and customer service features The software comes with contact management and following on customer history is easy too.

改善してほしい点:

With SAP Customer Experience, everything has been smooth.

認証済みレビュアー
認証済みLinkedInユーザー
ホスピタリティ, 501~1,000人規模の会社
使用期間: 1~5か月
投稿経路

Getting customer feedback is incredible now.

4.0 8 か月前

製品を使ってみた感想: For small to large business, this is a great application to use for getting and analyzing all the customer feedback and work on. It saves time and the ROI is top notch.

良いポイント:

Our company relies on customer feedback and appreciate it greatly. We can get the customer feedback via email and also when they visit us. The dashboard is great to use and easy to navigate. Also rapid deployment solution is a huge addition to the features.

改善してほしい点:

The customer support team needs to be more fast when contacted. Sometimes the application does error in cloud run.