--- description: Zauiを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zauiとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [予約システム](/directory/20032/reservations/software) > [Zaui](/software/74193/zaui-software) # Zaui Canonical: https://www.capterra.jp/software/74193/zaui-software ページ：1 / 4\ 次へ: [次ページ](https://www.capterra.jp/software/74193/zaui-software?page=2) > 観光会社にとって予約がしやすいように設計された予約および業務管理ソフトウェア。 > > 評価：58人のユーザーによる評価は**4.3/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Zauiの対象ユーザー 観光業界向けに特化して設計された予約管理ソフトウェアです。交通およびシャトル便運営会社、ツアーおよびアクティビティのオペレーター、レンタル会社、チケット・ベンダー。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.3/5** | 58 レビュー | | 使いやすさ | 4.1/5 | レビュー全体に基づく | | カスタマー・サポート | 4.5/5 | レビュー全体に基づく | | 価格の妥当性 | 4.1/5 | レビュー全体に基づく | | 機能 | 4.1/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Zaui Software - **設立**: 1999 ## ビジネスコンテキスト - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: アラビア語, イタリア語, スペイン語, ドイツ語, ノルウェー語, フランス語, ヘブライ語, ロシア語, 中国語, 日本語, 繁体中国語, 英語, 韓国語 - **利用可能な国**: アメリカ合衆国, イギリス, オーストラリア, カナダ, スウェーデン, デンマーク, ドイツ, ニュージーランド, ノルウェー, メキシコ, 中国, 南アフリカ, 日本 ## 機能 - Barcode/Ticket Scanning - CRM - GDS／OTA統合 - Webサイト管理 - オンライン予約 - カスタマー・サポート - カスタマー管理 - コミュニケーション管理 - スケジューリング - パッケージ作成 - プロモーション管理 - ベンダー管理 - リソース管理 - レポートと統計 - レポート／分析 - 中央予約システム - 予約メモ - 予約管理 - 予約管理 - 価格設定管理 - 団体予約 - 旅程作成 - 決済処理 - 経理統合 - 見積もり、概算 - 顧客データ管理 ## 統合 (合計15件) - Bazaarvoice - CartStack - Fotaflo - FreedomPay - Google Analytics 360 - Google Tag Manager 360 - PayPal - Routific - Smartwaiver - Sojern Traveler Platform - Stripe - Twilio - Windcave - Zapier - authorize.net ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [予約システム](https://www.capterra.jp/directory/20032/reservations/software) ## 関連カテゴリー - [予約システム](https://www.capterra.jp/directory/20032/reservations/software) - [ツアーオペレーターソフト](https://www.capterra.jp/directory/20033/tour-operator/software) - [チケット販売システム](https://www.capterra.jp/directory/30039/ticketing/software) - [輸送管理システム](https://www.capterra.jp/directory/30820/transportation-management/software) - [出張管理システム](https://www.capterra.jp/directory/31057/travel-management/software) ## 代替製品 1. [Hostaway](https://www.capterra.jp/software/152433/hostaway) — 4.8/5 (1623 reviews) 2. [Eventbrite](https://www.capterra.jp/software/114949/eventbrite) — 4.6/5 (5830 reviews) 3. [Lodgify](https://www.capterra.jp/software/131924/lodgify) — 4.5/5 (1311 reviews) 4. [OpenTable](https://www.capterra.jp/software/17313/opentable-for-restaurants) — 4.7/5 (1322 reviews) 5. [FareHarbor](https://www.capterra.jp/software/135106/fareharbor) — 4.7/5 (1132 reviews) ## レビュー ### "What great support\!" — 4.0/5 > **Dylan** | *2018年3月8日* | おすすめ評価：8.0/10 > > **良いポイント**: Great support. Very versatile pricing structure. Basic reporting is easy. Easily integrated into our website. > > **改善点**: Not the easiest system to get used to - clunky. Reporting is limited - basic reporting is easy enough, but finding anything advanced is difficult, and automated (e.g. emailed) reporting is non-existant. Discounts limited - can only be $ based, not based on number of tickets. ----- ### "LIFE made simple with ZAUI" — 5.0/5 > **Ian** | *2026年9月11日* | レジャー、旅行、観光 | おすすめ評価：10.0/10 > > **良いポイント**: Onboarding with ZAUI was unlike any system we had tried or worked with before. Our agent kept us up to date on our progress and stayed in constant contact. Even one of the directors met with us in an online meeting to welcome us to the system. Our clients love the system, as it makes it much easier for them to book and pay for our services online. The report structure is amazing and allows us to compile custom reports. This way, we know exactly how we did in any given month and can track expenses versus income seamlessly. Clients' payments are secure and protected by the online payment portal ZAUI works with. Travel bookings have never been simpler for our clients and staff than it is with ZAUI. > > **改善点**: Compared to the systems we used before, ZAUI costs quite a bit more to run as a system, but we also receive way more than before. > > From onboarding to implementation and support, it is a pleasure to work with ZAUI. The only regret we have is that we did not use ZAUI sooner. ----- ### "I do not recommend Zaui" — 1.0/5 > **Amy** | *2026年9月4日* | 小売 | おすすめ評価：0.0/10 > > **良いポイント**: There really is nothing I can say that is positive about Zaui. The system is overwhelming and complex. > > **改善点**: \*\*Unreliable, overly complicated and difficult to manage\*\* Our experience with Zaui has been extremely frustrating. The system is overly complex, overwhelming to configure and requires far too much manual monitoring for something that is supposed to simplify operations. We experienced countless errors with availability, capacity, blocked departures and the GetYourGuide and Viator integrations. Information did not reliably sync, bookings came through when they should not have, and we could never feel confident that the inventory displayed across the different platforms was accurate. You simply cannot rely on the system without constantly checking everything yourself. Support was also inconsistent. We received conflicting or incomplete information, and staff often could not explain a straightforward way to configure or manage the system. Important setup requirements were only identified after serious problems occurred. Rather than receiving a clear solution, we repeatedly had to open new tickets, explain the situation again and spend hours troubleshooting. Billing information provided by support also conflicted with how we were ultimately charged, further undermining our confidence in the company. I do not recommend Zaui. > > Extremely exhausting. I spent more time manually managing inventory and it is so expensive. A booking platform should reduce workload and prevent operational mistakes. Zaui created more work, more stress and more risk for our business. After countless errors, unreliable syncing, confusing configuration and inadequate support, we decided to terminate our service. ----- ### "Support and a True Partnership Approach" — 4.0/5 > **Jose** | *2026年9月11日* | エンタテインメント | おすすめ評価：9.0/10 > > **良いポイント**: Zaui is a robust and flexible reservation platform that works particularly well for tourism operators. It provides strong booking and operational functionality, good reporting capabilities, and plenty of options to configure the system around the needs of the business. We’ve also been very impressed with the support and engagement from the Zaui team. They have been receptive to feedback, proactive in showing us newer capabilities, and genuinely interested in helping us optimize how we use the platform rather than simply selling us software. > > **改善点**: With the amount of functionality available, the system can take some time to fully understand and configure, particularly when inheriting an account that has been built up over several years. Some areas of the interface and workflows could also be more intuitive. That said, many of these challenges can be addressed through proper setup, training, and working closely with the Zaui team. > > Our overall experience with Zaui has been very positive, particularly when it comes to customer service and support. What stands out most is the team's willingness to listen and understand our operation and our specific needs rather than taking a one-size-fits-all approach. The level of attention, responsiveness, and genuine interest in helping us get the most out of the platform has been excellent. We appreciate having a team that is proactive, receptive to feedback, and willing to work collaboratively with us to find solutions and improve our setup. For us, that level of personalized support and partnership is extremely valuable. It feels like Zaui is invested not only in providing the technology, but also in supporting our business and helping us succeed. ----- ### "This system is the solution to your problems." — 5.0/5 > **Michael** | *2025年4月28日* | 運輸、トラック、鉄道 | おすすめ評価：10.0/10 > > **良いポイント**: Ease of use of the system, excellent customer service, system stability, easy routine changes, easy to create new activities. > > **改善点**: The only criticism I can offer is that there is no way for me to flag a Customer profile for the purpose of refusing future service. > > All staff is helpful and friendly, system works well and it’s easy to use and modify. ----- ページ：1 / 4\ 次へ: [次ページ](https://www.capterra.jp/software/74193/zaui-software?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/74193/zaui-software) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ