--- description: LiveChatを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChatとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [問い合わせ管理システム](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.jp/software/62194/livechat ページ：1 / 70\ 次へ: [次ページ](https://www.capterra.jp/software/62194/livechat?page=2) > 30,000社で利用されているビジネス向けのプレミアム・ライブ・チャットおよびヘルプ・デスク・ソフトウェア。LiveChatを使用すると、自社チームを優れたカスタマー・サービス・チームに進化させることができます。 > > 評価：1727人のユーザーによる評価は**4.6/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### LiveChatの対象ユーザー LiveChatは、世界中のあらゆる業界の企業で使用されています。スタートアップ企業、中小企業、そして大企業が日常のカスタマー・サービス業務でLiveChatを利用しています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.6/5** | 1727 レビュー | | 使いやすさ | 4.6/5 | レビュー全体に基づく | | カスタマー・サポート | 4.6/5 | レビュー全体に基づく | | 価格の妥当性 | 4.5/5 | レビュー全体に基づく | | 機能 | 4.5/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Text - **ロケーション**: Boston, アメリカ - **設立**: 2002 ## ビジネスコンテキスト - **価格プラン**: $25.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: アイルランド語, アラビア語, イタリア語, インドネシア語, ウクライナ語, オランダ語, スウェーデン語, スペイン語, タイ語, チェコ語, デンマーク語, トルコ語, ドイツ語, ノルウェー語, ハンガリー語, フィンランド語, フランス語, ヘブライ語, ポルトガル語, ポーランド語, ロシア語, 中国語, 日本語, 繁体中国語, 英語, 韓国語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アフガニスタン, アメリカ合衆国, アラブ首長国連邦, アルジェリア, アルゼンチン, アルバ, アルバニア, アルメニア, アンギラ, アンゴラ, アンティグア・バーブーダ, アンドラ, イギリス, イスラエル, イタリア, イラク, インド さらに203件 ## 機能 - AI／機械学習 - CRM - NPSアンケート構造 - Task Automation - アカウント管理 - アクティビティの追跡 - アクティビティ・ダッシュボード - アラート／通知 - アンケートおよびフィードバック - エンゲージメント追跡 - オフライン・フォーム - オンボーディング - キュー管理 - コミュニケーション管理 - コラボレーションツール - コールセンター運営 - サービス水準合意 (SLA) 管理 - タスク管理 - チャット、メッセージング - チャットボット - テキスト分析 - テンプレートのカスタマイズ - データの可視化 - データセキュリティ - ネガティブ・フィードバック管理 - ビジュアル分析 - フィードバック管理 - プロアクティブ・チャット - マルチチャネル・コミュニケーション - マルチチャネル・データ収集 - モバイル・アクセス - ライブチャット - リアルタイム顧客対応チャット - リード資格 - レポート／分析 - 会話インテリジェンス - 健康スコア - 優先順位付け - 利用率の追跡／分析 - 受信箱管理 - 文字起こし／チャット履歴 - 自動応答 - 自然言語処理 - 言語検出 - 転送／ルーティング - 連絡先管理 - 顧客エンゲージメント - 顧客データベース - 顧客体験の管理 - 顧客履歴 ... さらに19件の機能 ## 統合 (合計119件) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude - Close ... さらに104件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [問い合わせ管理システム](https://www.capterra.jp/directory/22/customer-service/software) ## 関連カテゴリー - [問い合わせ管理システム](https://www.capterra.jp/directory/22/customer-service/software) - [オンラインCRMツール](https://www.capterra.jp/directory/30072/online-crm/software) - [ライブチャットツール](https://www.capterra.jp/directory/30797/live-chat/software) - [顧客エンゲージメントツール](https://www.capterra.jp/directory/30906/customer-engagement/software) - [カスタマーエクスペリエンス ソフト](https://www.capterra.jp/directory/30671/customer-experience/software) ## 代替製品 1. [Slack](https://www.capterra.jp/software/135003/slack) — 4.7/5 (24216 reviews) 2. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Tidio](https://www.capterra.jp/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [Freshdesk](https://www.capterra.jp/software/124981/freshdesk) — 4.5/5 (3486 reviews) ## レビュー ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *2026年2月22日* | コンピュータ・ソフトウェア | おすすめ評価：10.0/10 > > **良いポイント**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **改善点**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "Best feature, integration, and automation mix" — 5.0/5 > **Lisa** | *2026年3月3日* | 建設 | おすすめ評価：10.0/10 > > **良いポイント**: Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. > > **改善点**: nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. > > smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. ----- ### "Unreliable service, wasted money, no support" — 1.0/5 > **認証済みレビュアー** | *2025年12月21日* | 法律サービス | おすすめ評価：0.0/10 > > **良いポイント**: Nothing. No reliable functionality, no support, no benefit for client management. The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites. Unfortunately, this promise was never fulfilled in practice. Beyond the basic concept, there was no real advantage, no reliability, and no tangible benefit in daily operations. The service failed to deliver any meaningful positive experience over the years of use. > > **改善点**: The service disconnects without warning. Incoming chat requests receive no alerts. Browser use breaks mobile use and the reverse occurs. Functional limits are absurd for a paid service. The platform feels obsolete, slow, and exhausting to manage. Support was absent despite years of payments. Clients complained due to missed messages and lack of responses. > > I paid for this live chat service for years and it has consistently failed to work properly. The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. As a result, both we and our clients were left frustrated and dissatisfied. The software is unreliable, outdated in its logic, and poorly designed. It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service. Managing it is laborious and pointless. It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. I never received proper assistance or meaningful technical support, despite repeated problems over time. The service never matched what was promised or reasonably expected. We have cancelled our account and are waiting for a refund. This service wasted time, money, and caused continuous operational stress. I strongly advise avoiding it. ----- ### "Outstanding Company and Service" — 5.0/5 > **Salatiel** | *2026年7月2日* | ギャンブル、カジノ | おすすめ評価：10.0/10 > > **良いポイント**: Outstanding support experience. I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was incredibly patient, professional, and knowledgeable. He guided me step by step, clearly explained what was wrong, and helped me understand exactly what needed to be fixed. His expertise and patience made a difficult situation much easier to resolve. The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would. Truly excellent service. > > **改善点**: There is not much I dislike about LiveChat. Overall, the experience has been very positive. The only area I would mention is that some advanced settings or bot-related configurations can take a little time to understand at first. However, once properly guided, the platform becomes much easier to use and manage. Overall, this is a minor point compared to the value, reliability, and support the platform provides. > > My overall experience with LiveChat has been excellent. The platform is easy to use, reliable, and very helpful for managing customer conversations efficiently. It helps our team stay organized, respond faster, and deliver a better support experience to our users. The support team has also been outstanding — patient, professional, and knowledgeable. Overall, LiveChat has been a valuable tool for our business, and I would highly recommend it. ----- ### "LiveChat: More than a valuable tool" — 5.0/5 > **Larry** | *2025年3月27日* | 電気・電子機器製造 | おすすめ評価：10.0/10 > > **良いポイント**: LiveChat is so easy for new employees to grasp basic concepts and start using it. It's very similar to texting or messaging apps on anyone's phone. > > **改善点**: Although rarely needed, the support is best done through email. Their chat box for customer service seems to be a bot, which can be frustrating to use. > > I've been using LiveChat to support 2 web sites for our company for about 9 years and find that it's more than a valuable tool. True, we use it for a highly technical website and basically serve in a reactive role. The canned responses have saved us time and is great for new agents who don't quite have all the answers. Having the app on my phone also gives me freedom to leave my desk but not miss any incoming chats. But LiveChat is also a big part of improving our customer relations. The customers really enjoy getting immediate help the moment they need it. We also onboard new customers who are inquiring about our services and prices - in real time\! LiveChat has become a permanent part of our customer service experience. It is invaluable in supporting current customers and winning new ones\! ----- ページ：1 / 70\ 次へ: [次ページ](https://www.capterra.jp/software/62194/livechat?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/62194/livechat) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## 構造化データ