--- description: Salesforce Sales Cloudを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Sales Cloudとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [レベニューマネジメントシステム](/directory/31118/revenue-management/software) > [Salesforce Sales Cloud](/software/61368/salesforce) # Salesforce Sales Cloud Canonical: https://www.capterra.jp/software/61368/salesforce ページ：1 / 753\ 次へ: [次ページ](https://www.capterra.jp/software/61368/salesforce?page=2) > Sales Cloud 360を導入して、成長を促進させましょう。業界トップレベルのCRMプラットフォームで担当者の生産性を向上させる、非常に優れたセールスソリューションです。 > > 評価：18803人のユーザーによる評価は**4.4/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Salesforce Sales Cloudの対象ユーザー Salesforceのマルチテナント・クラウドコンピューティング・モデルは、規模や業界を問わず、あらゆる企業のニーズに対応できます。プライバシーを維持しながら、共通のメイン・フレームワークを活用することができます。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.4/5** | 18803 レビュー | | 使いやすさ | 4.0/5 | レビュー全体に基づく | | カスタマー・サポート | 4.1/5 | レビュー全体に基づく | | 価格の妥当性 | 4.0/5 | レビュー全体に基づく | | 機能 | 4.4/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Salesforce - **ロケーション**: San Francisco, アメリカ - **設立**: 2003 ## ビジネスコンテキスト - **価格プラン**: $25.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: イタリア語, スウェーデン語, スペイン語, ドイツ語, フランス語, ロシア語, 英語 - **利用可能な国**: アイルランド, アメリカ合衆国, アラブ首長国連邦, イギリス, イスラエル, イタリア, インド, インドネシア, オランダ, オーストラリア, オーストリア, カナダ, サウジアラビア, シンガポール, スイス, スウェーデン, スペイン, タイ, デンマーク, ドイツ さらに12件 ## 機能 - AI／機械学習 - CRM - Third-Party Integrations - アクセス制御・許可 - オンボーディング - カレンダー／リマインダー・システム - キャンペーン管理 - コラボレーションツール - コールセンター運営 - スケジューリング - セグメンテーション - セルフサービスポータル - タスク管理 - ダッシュボード - テンプレートのカスタマイズ - ドキュメント・ストレージ - ドキュメント管理 - ナレッジベース管理 - ナレッジ管理 - パイプライン管理 - パフォーマンス測定基準 - プレゼンテーション・ツール - メール・マーケティング - メール管理 - モバイル・アクセス - ランディングページ、Webフォーム - リード・キャプチャ - リード分布 - リード生成 - リード管理 - リード資格 - レポートと統計 - レポート／分析 - 価格最適化 - 保険業界向け - 入札管理 - 受信箱管理 - 営業チーム／組織向け - 営業パイプライン管理 - 営業活動管理 - 変更注文管理 - 契約・ライセンス管理 - 紹介追跡 - 見積もり、概算 - 財務管理 - 販売レポート - 通話リスト管理 - 連絡先管理 - 進捗の追跡 - 顧客追跡 ... さらに53件の機能 ## 統合 (合計37件) - Birdeye - Box - ClearSlide - Conga Composer - Crowdstack Pro - Docusign - Dropbox - Eventbrite - Evernote Teams - Expensify - Five9 - GetFeedback - Gmail - GoTo Meeting - Gong.io ... さらに22件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - チャット対応有 ## Category - [レベニューマネジメントシステム](https://www.capterra.jp/directory/31118/revenue-management/software) ## 関連カテゴリー - [レベニューマネジメントシステム](https://www.capterra.jp/directory/31118/revenue-management/software) - [収益認識ソフトウェア](https://www.capterra.jp/directory/33615/revenue-recognition/software) - [RCMソフトウェア](https://www.capterra.jp/directory/32275/revenue-cycle-management/software) - [SFA（営業支援システム）](https://www.capterra.jp/directory/12/sales-force-automation/software) - [CRMツール](https://www.capterra.jp/directory/2/customer-relationship-management/software) ## 代替製品 1. [Bigin by Zoho CRM](https://www.capterra.jp/software/204998/bigin-by-zoho-crm) — 4.7/5 (742 reviews) 2. [HubSpot CRM](https://www.capterra.jp/software/152373/hubspot-crm) — 4.5/5 (4479 reviews) 3. [Zoho CRM](https://www.capterra.jp/software/155928/zoho-crm) — 4.3/5 (6989 reviews) 4. [Dynamics 365](https://www.capterra.jp/software/157279/dynamics-365) — 4.4/5 (5843 reviews) 5. [Pipedrive](https://www.capterra.jp/software/132666/pipedrive) — 4.5/5 (3058 reviews) ## レビュー ### "Strong CRM Capabilities, But Cost Became the Breaking Point" — 4.0/5 > **Bill** | *2026年6月25日* | 教育管理 | おすすめ評価：7.0/10 > > **良いポイント**: What stands out most about Salesforce Sales Cloud is how well it centralizes customer and sales information in one system. Everything from leads and opportunities to account history and activity tracking is connected, which makes it easier for sales teams to stay organized and follow up at the right time. The automation features also help reduce manual work, especially around lead routing, reminders, and pipeline updates. For managers, the reporting and dashboards provide strong visibility into sales performance, forecasts, and team activity, which helps with better decision-making and planning. > > **改善点**: The biggest downside is cost. Salesforce Sales Cloud can get expensive quickly, especially once you start adding extra features, users, or third-party integrations. Even basic functionality often requires higher-tier licenses or add-ons, which increases the total cost of ownership. For many teams, it can feel like you’re paying a premium not just for the platform, but for every additional capability you need as you scale. > > Overall, Salesforce Sales Cloud is a powerful and reliable CRM. It does a strong job of managing leads, opportunities, customer data, and reporting in one system, and it gives solid visibility into the sales pipeline and team performance. However, the main reason for moving away from it was cost. As the team and requirements grew, the licensing fees and added costs for extra features and integrations became difficult to justify. What started as a manageable investment turned into a much higher ongoing expense. Because of that, we ultimately switched to a more cost-effective solution that still covered our core CRM needs without the same level of overhead. ----- ### "Career Users Appreciate Salesforce Sales Cloud Consistency" — 4.0/5 > **Samantha** | *2026年1月15日* | 美術、工芸 | おすすめ評価：5.0/10 > > **良いポイント**: It's very self explanatory on the end user side so training new representatives is fairly easy to do in my opinion. It's also easy to adjust from one company to the next one which is really convenient. It's very thorough and easy to customize for each businesses needs too. > > **改善点**: Unfortunately the cost is preventative for many small businesses to adopt this software into their workflows. I also was hard pressed to find help as a lowly employee when things went wrong. Access to tech support was above my pay grade apparently which caused a lot of issues for me at the time but it's been some years since I've had any of those issues again so I wouldn't know if that is still an issue or not. > > I have used Salesforce sales cloud many times with many companies throughout my career and I love how easy it is to adapt to each companies customized version of it. It's much like riding a bike, you learn it once in one company and from them on you can easily pick it up again down the road as you grow along your career and transition into new companies and new roles. Their consistency and reliability is unmatched and I'm hard pressed to think of any other CRM software that is utilized nearly as much because of this. I do wish they would make more affordable options for smaller businesses that don't lose all the parts of Salesforce that make it so useful. ----- ### "My Salesforce Cloud review\!" — 5.0/5 > **Blake** | *2026年7月19日* | 環境サービス | おすすめ評価：10.0/10 > > **良いポイント**: What I love about salesforce cloud is the sales pipeline building tools they offer. The lead management is my favorite. It’s so simple and easy to use. Anyone could get the hang within a day of training. > > **改善点**: The only takeaway I would have is how many different menu bars or options I have to go through to get to one place. Find a way to make it one or two buttons. Which sometimes I know can be tricky. Especially within an app. > > Overall we LOVE salesforce cloud. It’s been a lifesaver for our customer base. Generated more leads which in the end result, put more money back in our pockets. 10/10 ----- ### "Very pricey for glitchy software" — 1.0/5 > **Daniel R.** | *2025年9月15日* | コンピュータ・ソフトウェア | おすすめ評価：1.0/10 > > **良いポイント**: I used Salesforce as both an autodialer for my business and as Client Management Software. I loved that I didn't have to dail 600 numbers manually and I had the customer information at my finger tips > > **改善点**: The platform would freeze , I would make calls and a customer information from five calls ago would appear and the forms I used to collect information would receive 404 error messages when user would try to submit their answes > > Salesforce is very pricey and their software is full of bugs. It made me look unprofessional and frustrated my business orocesses ----- ### "The Gold Standard for Scaling Your Sales" — 5.0/5 > **RAUL** | *2026年4月30日* | 通信 | おすすめ評価：10.0/10 > > **良いポイント**: Salesforce Sales Cloud remains the gold standard for CRM scalability, offering an unrivaled level of customization that allows you to build a workspace tailored specifically to complex business workflows. While the initial setup and "add-on" pricing structure present a steep learning curve and significant investment, the platform’s strength lies in its seamless communication integrations particularly with Slack and its robust Lightning App Builder for personalized page management. The most impressive aspect is the predictive power of its AI driven insights, which provides clear visibility into pipeline health and ensures that no high value lead is overlooked, making it a powerhouse for teams that prioritize data driven growth > > **改善点**: The main drawbacks are the high total cost of ownership and the steep learning curve, as essential features often require expensive add-ons and a dedicated administrator to manage the complex setup. Despite the modern UI, the platform can still feel cluttered and unintuitive, requiring significant training for new users to navigate daily tasks efficiently. > > Salesforce Sales Cloud is a premier solution for any organization looking to scale, offering a User Interface that is both sleek and highly functional once tailored to your specific needs. The Lightning Experience makes navigating complex customer data surprisingly fluid, with drag and drop custom pages that keep the most important insights front and center. While the system is vast, the Customer Support ecosystem is exceptional; between the highly responsive community forums and the gamified learning of Trailhead, you are never truly stuck. Overall, my experience has been one of total empowerment, as the platform transforms messy data into a clear, actionable roadmap for growth, making it an indispensable partner for a high performing sales team ----- ページ：1 / 753\ 次へ: [次ページ](https://www.capterra.jp/software/61368/salesforce?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/61368/salesforce) ## このページは以下の言語で利用できます | ロケール | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ