--- description: SmartSurveyを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmartSurveyとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [調査ツール](/directory/30092/survey/software) > [SmartSurvey](/software/57112/smartsurvey) # SmartSurvey Canonical: https://www.capterra.jp/software/57112/smartsurvey ページ：1 / 6\ 次へ: [次ページ](https://www.capterra.jp/software/57112/smartsurvey?page=2) > SmartSurveyは、アンケートの作成、データの収集、結果の分析に役立つオンライン・アンケート・ソリューションです。 > > 評価：114人のユーザーによる評価は**4.6/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### SmartSurveyの対象ユーザー 学術、コンサルタント、企業、多国籍企業、政府、公共部門、非営利組織。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.6/5** | 114 レビュー | | 使いやすさ | 4.7/5 | レビュー全体に基づく | | カスタマー・サポート | 4.7/5 | レビュー全体に基づく | | 価格の妥当性 | 4.6/5 | レビュー全体に基づく | | 機能 | 4.6/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: SmartSurvey - **ロケーション**: Tewkesbury, 英国 - **設立**: 2010 ## ビジネスコンテキスト - **価格プラン**: £0.00 - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: 英語 - **利用可能な国**: アイスランド, アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, スウェーデン, ドイツ, ノルウェー, フィンランド, ブラジル, メキシコ, 中国, 日本 ## 機能 - NPSアンケート構造 - SMSメッセージング - Third-Party Integrations - Workflow Automation - アクティビティ・ダッシュボード - アンケートおよびフィードバック - アンケート作成 - アンケート／投票管理 - エンゲージメント追跡 - オフライン応答集 - カスタムURL - スキップロジック - ダッシュボード - テンプレートのカスタマイズ - テンプレート管理 - データのインポート／エクスポート - データの可視化 - データ分析ツール - トレンド分析 - ドラッグ・アンド・ドロップ - パネル管理 - ビジュアル分析 - フィードバック管理 - フォームのカスタマイズ - フォーム作成・デザイン - フォーム管理 - ブランディングのカスタマイズ - ベンチマーキング - マルチチャネル・データ収集 - マルチチャネル販売 - メール・マーケティング - メール管理 - モバイル・アンケート - レポートと統計 - レポート／分析 - 意識調査 - 感情分析 - 条件付きロジック - 統計分析 - 質問のカスタマイズ - 質問ライブラリ - 質問分岐 - 顧客セグメンテーション - 顧客体験の管理 ## 統合 (合計3件) - Google Analytics 360 - Salesforce Sales Cloud - Zapier ## サポートのオプション - メール/ヘルプデスク - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [調査ツール](https://www.capterra.jp/directory/30092/survey/software) ## 関連カテゴリー - [調査ツール](https://www.capterra.jp/directory/30092/survey/software) - [フォーム作成ツール](https://www.capterra.jp/directory/33235/form-builder/software) - [アンケートツール](https://www.capterra.jp/directory/31220/polling/software) - [NPSツール](https://www.capterra.jp/directory/32075/nps/software) - [従業員エンゲージメントツール](https://www.capterra.jp/directory/30817/employee-engagement/software) ## 代替製品 1. [SurveyMonkey](https://www.capterra.jp/software/32728/surveymonkey) — 4.6/5 (10513 reviews) 2. [Trustpilot](https://www.capterra.jp/software/169618/trustpilot) — 4.5/5 (1207 reviews) 3. [Jotform](https://www.capterra.jp/software/158456/jotform-4-0) — 4.7/5 (2928 reviews) 4. [Typeform](https://www.capterra.jp/software/137289/typeform) — 4.7/5 (983 reviews) 5. [Survicate](https://www.capterra.jp/software/132914/survicate) — 4.6/5 (99 reviews) ## レビュー ### "Easy to use product, with great customer service" — 4.0/5 > **Suzanne** | *2017年11月14日* | 不動産 | おすすめ評価：8.0/10 > > **良いポイント**: We are using SmartSurvey to gather views from both our employees and our customers. We have set up a few surveys now, collecting responses in the form of free text boxes, radio buttons and drop downs. The dashboard is easy to navigate. It is helpful to have the option to use pre-programmed questions and our own corporate template. The response formats are professional and the skip logic is easy to implement. There are comprehensive online guides for each stage of creating and using the survey. Where we needed additional help, the customer service was prompt. > > **改善点**: It doesn't seem possible to customise the formatting of text within a question (italic, bold, paragraphs etc.); this would be a useful tool. > > High quality surveys are straightforward to put together and send to a large number of people. ----- ### "Good customer experience" — 5.0/5 > **Annabel** | *2020年9月18日* | 法律サービス | おすすめ評価：10.0/10 > > **良いポイント**: Happy with the ease of use of this product, the underlying software is flexible and makes production of useful reports fairly easy. > > **改善点**: Would prefer more options around free text reporting. The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account. > > very useful for global or in house company surveys ----- ### "SmartSurvey does not meet design requirements." — 3.0/5 > **Allison** | *2018年6月26日* | おすすめ評価：8.0/10 > > **良いポイント**: SmartSurvey is a platform that does have very good functions to be considered one of the best in the market of surveys, however, it should be stressed that this platform is very good to maintain opinions with a better status. > > **改善点**: SmartSurvey does not fulfill what it promises, because when you go to the registration page, the design is very nice, but when you finish the registration, they send you to a page where nothing that was previously seen is like that, since they give a design horrible with colors that do not attract attention. ----- ### "Easy Survey to run" — 5.0/5 > **Melissa** | *2020年10月7日* | 自動車 | おすすめ評価：10.0/10 > > **良いポイント**: The survey was easy to use and the results were easy to analyse > > **改善点**: There is nothing I can say which I didn't like. It was just what I wanted ----- ### "Quick to start, good support, but it can also take some time to figure out all the details" — 5.0/5 > **Nicholas** | *2017年11月1日* > > **良いポイント**: I've been using SmartSurvey for social science research for about 6 weeks now, and agreed to write a brief review and first impressions of the product and my experience using it in return for a not-for-profit discount on the product. I'm using the service to conduct open-ended social scientific questionnaires about how online communities help people care for those with chronic health conditions, and have so far found SmartSurvey to be quite a nice way for doing so. It allows me to post links to surveys within online communities and efficiently each a globally distributed population. I was originally attracted to the product because I needed a service provider that adhere to EU data privacy laws but offer a product that is in English (since this my native language and the common language of my respondents). A lot of the US providers could not meet the requirements, especially regarding data deletion. SmartSurvey quickly responded to a question I had on this account and told me they could guarantee that upon request, survey data would be deleted from active servers within a week and from backups within 30 days. Most US providers could not come close to guaranteeing this. While you can get a basic survey going quickly, there is a lot of customizability on the back end, and this can take some time to learn. My experience is that documentation is good and support tickets I have submitted have always been answered promptly and helpfully. > > **改善点**: One example of the tool's behavior that takes some getting used to so this is not so much a con as a part of the tool that is a bit more complex and takes more time to learn is the anonymous response function. This function hides respondent IP and geographic information from responses when activated. However, if it is off, and then someone responds, and you then turn it on, the system seems to continue to log the information, although it hides. You can then turn the setting back off and reveal all this information. This means a survey is not a truly anonymous UNLESS you design it so from the get go. Similarly, it is possible to activate both the complete it later function, which lets respondents save incomplete surveys by entering a name and email (identifying information that allows them to receive a unique link). But this identifying information will only be permanently hidden if you set the anonymous response feature to on before your first response. Otherwise, the complete it later function undoes the anonymous response setting. So make sure you peruse the full set of privacy features before opening up your survey to respondents so that the settings are correct before you begin. (Also, if you are testing features, be sure to start with a fresh, unopened survey, rather than just changing features on a survey that for which you have already gathered test responses.) ----- ページ：1 / 6\ 次へ: [次ページ](https://www.capterra.jp/software/57112/smartsurvey?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/57112/smartsurvey) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ