rezStream

RezStream is very user friendly. A great asset to our hospitality business!!!

良いポイント:

This software is so easy to train employees on! It is so easy to add, edit or check information from multiple screens. My business has become reliant on this software and virtually eliminated the need for paper. The support with this software is awesome!!! I have always had my questions answered right away.

改善してほしい点:

The reports on this software are a bit confusing. When working with the reports for paying taxes you must be sure to use the same report each time and tweak to get the accurate info. Different reports give different information even though the date selection is the same. It is a little confusing for a small business who relies on the reports to pay sales tax.

RezStream Makes Us Run

製品を使ってみた感想： We have used RezStream for over 8 years and find it to be a dynamic product.

良いポイント:

RezStream allows easy interface between client and consumer at every touch point.

改善してほしい点:

Wish we could let groups make reservations more easily without all recreating the wheel everytime.

Iv'e been using Rezstream for approx. 2 yrs

製品を使ってみた感想： Very easy to see the check ins and outs for the day

良いポイント:

As a Head Housekeeper it very easy to print out the work schedule for the day. Or oversee the entire map for the week. It allows me to make scheduling very easy

改善してほしい点:

I haven't had alot of problems using the software I only print out the daily check ins and check outs. the rest I dont really use

Awesome customer service

良いポイント:

I cannot say enough positive things about the customer service at Rezstream. I have been working with them for quite some time now and I have always been blown away by the level of care and attention they provide. In particular, [sensitive content hidden] have been absolutely amazing. They always go above and beyond to ensure that our needs are met and that we are satisfied with their services. One thing that really stands out to me is their availability. I have had instances where I needed assistance on a Sunday and to my surprise, I was able to get in touch with someone from Rezstream. [sensitive content hidden] truly go the extra mile for their customers and it is evident in their willingness to help at any time, even outside of regular business hours. Their knowledge and expertise in the industry are also top-notch. They are always up to date with the latest trends and technologies, and their recommendations have greatly helped our business grow. I have no doubt that if it wasn't for their guidance, our business would not be where it is today. What truly sets Rezstream apart from other companies is their genuine care for their customers. They treat us like family and always make us feel valued. [sensitive content hidden], in particular, have been such a pleasure to work with. They are friendly, professional, and always willing to listen to our needs and concerns. In conclusion, I highly recommend Rezstream to anyone in the hospitality industry. Their customer service is truly exceptional and their employees, especially [sensitive content hidden], are a huge asset to the company. Thank you, Rezstream, for all that you do for us. Without a doubt, our business would not be as successful as it is today without your support.

改善してほしい点:

Absolutely nothing!!! They go above and beyond for there customers!!

Efficient and Effective!

良いポイント:

That it is easy to use and understand at any skill level. It is also fast and efficient, not just in actual loading speeds, but in user function as well. The online reservation system has done wonders for our occupancy and our office staff efficiency.

改善してほしい点:

I would like there to be a little more customization/options surrounding the POS items and room add-ons. I would also like for these items to be added in the booking process inside their own menu to complete the reservation.

GREAT Service ALWAYS

製品を使ってみた感想： GREAT! We are grateful for all the time [sensitive content hidden] spent with us explaining the product without being pushy. Making us feel comfortable

良いポイント:

We have been very pleased with RezStream ever since we found them at a trade show. They walked us through all the things we did not understand and have been kind when we are unsure of how it all works. They are always available to answer questions and help. They were willing to work with us to make it "ours" rather than forcing us to change the way we do business.

改善してほしい点:

We do not have a con. All of our experiences have been good.

Excellent software

良いポイント:

All features and the cooperation with the people at rezstream

改善してほしい点:

Noting that we are not happy with! All perfect

Small Lodge Happy with rezStream

製品を使ってみた感想： We are pleased with rezStream and have no plans on switching.

良いポイント:

We are a 27 room lodge in the mountains of NC and I am the Guest Services Manager. RezStream was in place when I arrived here two years ago. It took me awhile to get the hang of it (I've never been in the hospitality industry), but now find it easy to navigate. The customer service folks are responsive and helpful.

改善してほしい点:

No big cons, but then again, I do not have anything to compare rezStream to.

Works with Ease anywhere!

製品を使ってみた感想： Great Experience with Staff and Customers.

良いポイント:

Easy use of all the information for customers and Management.

改善してほしい点:

Cost, small operation and this all ways plays an important part in any decision .

Easy System with GREAT customer service.

製品を使ってみた感想： Fantastic. I have used 3 others and by far it stands out. Other sites are endless transfers to other departments or no response.

良いポイント:

The platform is easy to manage and use. The customer service is outstanding!

改善してほしい点:

Just hard to change reservations once made. You have to find just the right screen.

User friendly, safe, easy customization, making our work so much more easy and efficient!

製品を使ってみた感想： We upgraded from Rezstream Professional to Rezstream Cloud and it's really nice! we can access it from any location as it is web based, so if I need to check something while working at home; no problem.
The occupancy map is our starting point and it gives us a clear overview who is staying where; if you want to see specifics on one of your guests; just click on the booking and all information that you need is there.
The colors in the occupancy map show right away the status of payments, and it's really simple to block out time frames for maintenance or other activities. And of course, all that you do in the occupancy map immediately reflects in the online booking engine, no additional steps needed.
The reports section of Rezstream Cloud is great; it gives us a lot of information at any given moment. You can customize the system to best fit your business model, you can easily add and remove units, change pricing, etc.
I feel the system is very user-friendly.
The letter templates and scheduled email system sending out thank you notes and payment reminders take a lot of time on our hands.
We are located in the Caribbean and rent private homes, Rezstream Cloud makes our lives easier to keep the overview and processes running.

良いポイント:

User-friendly, safe, lots of possibilities to customize. occupancy map shows availability and blocks very efficiently Communicates without issues with the booking engine and also here you can adapt things to fit your business model

改善してほしい点:

That it takes a few clicks before getting to the notes of the guest; where special requests or specifics are located. it would be nice to see this information 'earlier'

Long-Term Customer Applauds Rez Team

製品を使ってみた感想： Have been a customer since (prior to 2005) and have looked at other options, but the customer team is always willing to help and look for ways to improve. We just need to make sure the products and back-end navigation keeps ahead of or with competitor products.

良いポイント:

The Rezstream cloud-based system and can use anywhere, anytime, which makes things much easier when not onsite at the property.

改善してほしい点:

Some functions such as POS buttons/options not available. We have a gift shop, dining room and it all needs to integrate into one system.

Best reservation software I have ever used!

製品を使ってみた感想： I was brought into the company with RezStream in place and no one to show me how to use it. I sat down with the computer and was navigating the site with success within 15 minutes. Very user friendly!

良いポイント:

I can train my employees on how to effectively use RezStream in just one day. It is so user friendly and when I do run into problems, the customer service has been outstanding!

改善してほしい点:

Can't think of anything that I don't like about it!

Resort owner

製品を使ってみた感想： Being a first time business owner rezstream has been a lifesaver. The reservation system software is very simplified! They have excellent customer service, which is very important to me! Thank you for being part of our new adventure September 30, 2023 will be our one year anniversary of being a Resort owners!

良いポイント:

How simplistic the program is and customer service

改善してほしい点:

The only thing I would say is, I would like to be able to have the option of texting my guests without an additional cost right on the people tab. and to be able to send mass of text or email (letter) and to add a document from my person files to all currently active guests!

My Experience with Rezstream Cloud PMS

製品を使ってみた感想： The best benefits to this experience with Rezstream Cloud PMS is the support behind the scenes. Whenever we request assistance, the team replies and assists in a timely manner. Which our business is time sensitive so we appreciate this feature very much.

良いポイント:

Once you get familiar with the software you find ways to get from place to place easily. There are more security steps which I appreciate it.

改善してほしい点:

With the changing of passwords frequently, I have a difficult time to save my updated passwords on my laptop as we work from home. It is not a problem on my desk top to remember my updated PW however that feature doesnʻt transfer to my lap top?

Cannot run my business without RezStream

製品を使ってみた感想： beyond the platform itself, the customer service is unmatched from any other. They respond super quickly and their support is almost always right on point.

良いポイント:

The system is intuitive and user friendly. My entire business from bookings to revenue management to collecting critical guest communications runs off this platform.

改善してほしい点:

I would write down some missing functionality but i just read a newsletter that those features are coming soon so i really can't think of anything.

Everything you need from anywhere in the world

製品を使ってみた感想： This product has saved me so much time, produced so many more reservations and allowed me to check for my guests anywhere that I am and prevents me from losing many reservations I used to lose when I had a PC-based dedicated desktop. It also has many automated features like the booking engine which allows guests to book on their own and initiate a confirmation to them and me. It also sends out automated emails for Arrival times, 4 days before and checks on guest stay 2 days after they leave.

良いポイント:

I can access it on my desktop, ipad, laptop, iphone and any computer in the world with a browser.

改善してほしい点:

Group reservations are a little tricky for arrival times and staying in touch with individual guests.

Loving this program

良いポイント:

The thing I like most about this program is the ability to offer on-line booking. This has greatly increased our booking in our shoulder seasons.

改善してほしい点:

I would love it if I received an email when someone booked on-line, because there is not always a number in the activity icon so if I forget to go to my dashboard and look it could have been several hours ago that someone booked on-line.

Rezstream makes booking reservation easy

良いポイント:

The occupancy map makes it easy to reserve rooms in a timely manner.

改善してほしい点:

I can't think of what I don't like about rezstream. User friendly and I like the prompt respond when I reach out to support.

Review

製品を使ってみた感想： I think that the monthly charges for the software and for Marketing are too expensive.
The software is too slow, making changes takes way too long.

良いポイント:

The reservation and reports are easy to use

改善してほしい点:

Way to slow to update changes made on our end

Highly recommend

製品を使ってみた感想： Excellent

良いポイント:

Excellent support Connection to online booking sites makes our job easier Easy to learn and use Reports

改善してほしい点:

Not really any cons to report at this time, the RezStream team is very proactive so whenever there is something that can improve the software they are diligent about getting it on their “to do list”

A very friendly and functional software!

製品を使ってみた感想： I love to work with RezStream Cloud because if you need support, the team contact you very fast with the right response. This software works excellent for our hotel!

良いポイント:

I like how friendly it is with all the items we need for our hotel and also help us a lot with our reports. We get all the information we need with the support team and it is constantly updating to make our work easier. Thanks a lot!

改善してほしい点:

I do not have anything to say, we love to work with this software.

The Ease of Rezstream

製品を使ってみた感想： I was nervous at first, it looked like a lot to learn. However, after training and just playing around with the system, I’m completely at ease while using it

良いポイント:

Rezstream is a simple, yet complex POS program. It is simple because it is easy to use, easy to teach others how to use it and very forgiving if someone makes a mistake. It is complex because, it does everything! Plus, it allows you to customize the program to suit your company’s needs.

改善してほしい点:

The POS retail sales… It is the only challenging thing, it took a little longer to get the kinks figured out. We’ve since incorporated a code system

Couldn't Survive Without RezStream!

製品を使ってみた感想： I've had a great experience with RezStream since 2012, when I took over my property. I've been approached by other companies but I really like RezStream - support and staff are always helpful and friendly. Very happy with the product and company.

良いポイント:

Tech Support, Ease of use, the platform is easy to read for my daily/weekly guest reservations

改善してほしい点:

Love that server is in the cloud, and now would appreciate an app instead of having to login through internet.

We love RezStream!

良いポイント:

Ease of use & organization. Customer support is exceptional!

改善してほしい点:

Looking forward to the integration with Quickbooks.