--- description: ServiceChannelを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannelとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [設備保全管理システム (CMMS)](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.jp/software/38574/servicechannel ページ：1 / 6\ 次へ: [次ページ](https://www.capterra.jp/software/38574/servicechannel?page=2) > ワークフローを最適化し、コミュニケーションを強化し、施設の継続的なメンテナンスを可視化することができます。 > > 評価：130人のユーザーによる評価は**4.5/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### ServiceChannelの対象ユーザー 食料品店、レストラン、コンビニエンス・ストア、小売店、銀行、ヘルス・クラブなど、複数拠点のプレゼンスを維持している企業は、ServiceChannelを使用することができます。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.5/5** | 130 レビュー | | 使いやすさ | 4.4/5 | レビュー全体に基づく | | カスタマー・サポート | 4.5/5 | レビュー全体に基づく | | 価格の妥当性 | 4.4/5 | レビュー全体に基づく | | 機能 | 4.3/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: ServiceChannel - **ロケーション**: New York, アメリカ - **設立**: 1999 ## ビジネスコンテキスト - **対象となる企業**: 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: アラビア語, イタリア語, オランダ語, ギリシャ語, スウェーデン語, スペイン語, スロベニア語, セルビア語, タイ語, チェコ語, トルコ語, ドイツ語, ハンガリー語, フランス語, ポルトガル語, ポルトガル語, ポルトガル語 (イベリア半島), ポーランド語, ルーマニア語, ロシア語, 中国語, 日本語, 繁体中国語, 英語, 韓国語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アフガニスタン, アメリカ合衆国, アラブ首長国連邦, アルジェリア, アルゼンチン, アルバ, アルバニア, アルメニア, アンギラ, アンゴラ, アンティグア・バーブーダ, アンドラ, イエメン, イギリス, イスラエル, イタリア, イラク さらに209件 ## 機能 - Asset Lifecycle Management - Facility Asset Management - Risk Analysis - Third-Party Integrations - アクティビティの追跡 - アクティビティ・ダッシュボード - アラート／通知 - インシデント管理 - カレンダー管理 - コンプライアンス管理 - サービス履歴 - スケジューリング - ドキュメント管理 - バーコード処理、RFID - プロジェクト追跡 - ベンダー管理 - メンテナンスのスケジューリング - メンテナンス管理 - モバイル・アクセス - ユーザー管理 - リマインダー - レポートと統計 - レポート／分析 - 下請け業者管理 - 予測メンテナンス - 予防メンテナンス - 作業発注管理 - 固定資産管理 - 在庫管理 - 契約・ライセンス管理 - 契約者データベース - 技術者管理 - 施設スケジューリング - 機器管理 - 求人管理 - 求人追跡 - 派遣管理 - 減価償却管理 - 点検管理 - 発注管理 - 監査管理 - 監査証跡 - 請求、インボイス - 資格追跡 - 資産追跡 - 部品管理 - 電子署名 ## 統合 (合計15件) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） ## Category - [設備保全管理システム (CMMS)](https://www.capterra.jp/directory/30032/cmms/software) ## 関連カテゴリー - [設備保全管理システム (CMMS)](https://www.capterra.jp/directory/30032/cmms/software) - [施設管理システム](https://www.capterra.jp/directory/30211/facility-management/software) - [業務発注ソフト](https://www.capterra.jp/directory/30785/work-order/software) - [予防保全システム](https://www.capterra.jp/directory/31023/preventive-maintenance/software) - [固定資産管理システム](https://www.capterra.jp/directory/10026/fixed-asset-management/software) ## 代替製品 1. [MaintainX](https://www.capterra.jp/software/179296/getmaintainx) — 4.8/5 (1009 reviews) 2. [Fiix](https://www.capterra.jp/software/74916/fiix) — 4.5/5 (628 reviews) 3. [Maintenance Connection](https://www.capterra.jp/software/12444/maintenance-connection) — 4.4/5 (443 reviews) 4. [eMaint CMMS](https://www.capterra.jp/software/100468/emaint-cmms) — 4.5/5 (384 reviews) 5. [UpKeep](https://www.capterra.jp/software/145635/upkeep) — 4.6/5 (1321 reviews) ## レビュー ### "Strong end user experience, but with a slightly complicated back end" — 4.0/5 > **Ryan** | *2017年10月5日* | 小売 | おすすめ評価：7.0/10 > > **良いポイント**: Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets. > > **改善点**: The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities. ----- ### "Louis Vuitton and Servicechannel" — 5.0/5 > **Alan** | *2025年2月11日* | 小売 | おすすめ評価：10.0/10 > > **良いポイント**: Key strategic partner in keeping each of our homes of Louis Vuitton a luxurious experience. The Servicechannel team are true partners in understanding our needs and working with us on doing all as well as allowing us to stay on budget. All are professional, kind and genuine in their care for us as a client. > > **改善点**: There are limited times the service can be a bit slow, but this is just me searching for a reason and not a common issue. > > With just about 9 years working with Servicechannel, our overall experience has been strong and a true partnership. From the implementation to the daily use of the system, Servicechannel is the perfect tool for the stores of Louis Vuitton, our teams and our vendors to make each a luxurious environment to work and shop at. ----- ### "Rolled out 300+ Retailer locations." — 3.0/5 > **Ron** | *2015年4月4日* | おすすめ評価：5.0/10 > > **良いポイント**: Having worked with various systems of this type at 3 different Fortune 500 companies and 2 major contractors, Service Channel is a great introductory CMMS program. It is very simplistic in its approach to creating work orders and is by far the most contractor-friendly for those with limited technical experience or back office support. The initial training support is fantastic\! It is one of the most widely used systems today, most likely due to its ease of use. Therefore, there is an abundance of very qualified contractors readily available to support your needs. Once set up, the electronic payment portion is a outstanding benefit. Extremely effective and easy. I appreciate the team\\account manager dedicated to our account. They are always available and willing to help. Excellent partnership and extremely responsive. > > **改善点**: Initial setup and continuing changes are a huge opportunity. The templates for uploading are antiquated and require the creation and review of 1000s of line items of data. Most other comparable systems complete the setup for you. This is not the case with Service Channel. If you have a large portfolio, be prepared to spend 100s of hours setting up. Changes are "clunky" and not intuitive. Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes. This is not an Asset Management software. If you are looking to report on individual equipment asset life, this is not the program for you. If what you need is an electronic dispatching and reporting system, Service Channel is perfect\! If you have a large portfolio with multiple providers, the Preventative Maintenance Module is a huge disappointment. It's nearly impossible to correctly load the first time and even more difficult to manage and make changes and corrections. The Android and iOS apps have extremely limited functionality. Again, another huge disappointment for a company supposed to be on the cutting edge. ----- ### "Service Channel - from the vendor" — 5.0/5 > **Abbie** | *2026年1月6日* | 建設 | おすすめ評価：7.0/10 > > **良いポイント**: Service Channel is a great vendor management system\! It is very easy to use and work with our customers win order to see and receive all of their work orders and address the issues they are facing. It allows us clear communication channels directly with the customer. Super helpful\! > > **改善点**: The cost - we have to use it in order to accept service from our customers but it ends up costing us between 7-800/month > > its great\! they do a good job of keeping all of the information clear and easy to access and understand. ----- ### "Reliable and Efficient Work Order Management" — 5.0/5 > **Darnell** | *2025年12月2日* | 電気・電子機器製造 | おすすめ評価：10.0/10 > > **良いポイント**: ServiceChannel excels at streamlining facility management. I like having real-time updates, organized service histories, and clear visibility into vendor performance. It reduces manual work and makes daily operations run more smoothly. > > **改善点**: The most challenging part is adding new customers. Since the platform requires sending invitations rather than allowing direct setup, onboarding becomes slower and less efficient. > > My overall experience with ServiceChannel has been positive. The platform provides a strong centralized system for managing work orders, vendors, and service tracking. It has improved organization and communication across daily operations. While some features can be slow or require more steps than necessary—especially the invitation process for adding new customers—the platform still offers significant value and makes facility management more efficient. ----- ページ：1 / 6\ 次へ: [次ページ](https://www.capterra.jp/software/38574/servicechannel?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/38574/servicechannel) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ