--- description: ServiceChannelを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannelとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [設備保全管理システム (CMMS)](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.jp/software/38574/servicechannel ページ：1 / 7\ 次へ: [次ページ](https://www.capterra.jp/software/38574/servicechannel?page=2) > ワークフローを最適化し、コミュニケーションを強化し、施設の継続的なメンテナンスを可視化することができます。 > > 評価：149人のユーザーによる評価は**4.5/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### ServiceChannelの対象ユーザー 食料品店、レストラン、コンビニエンス・ストア、小売店、銀行、ヘルス・クラブなど、複数拠点のプレゼンスを維持している企業は、ServiceChannelを使用することができます。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.5/5** | 149 レビュー | | 使いやすさ | 4.4/5 | レビュー全体に基づく | | カスタマー・サポート | 4.4/5 | レビュー全体に基づく | | 価格の妥当性 | 4.4/5 | レビュー全体に基づく | | 機能 | 4.4/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: ServiceChannel - **ロケーション**: New York, アメリカ - **設立**: 1999 ## ビジネスコンテキスト - **対象となる企業**: 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: アラビア語, イタリア語, オランダ語, ギリシャ語, スウェーデン語, スペイン語, スロベニア語, セルビア語, タイ語, チェコ語, トルコ語, ドイツ語, ハンガリー語, フランス語, ポルトガル語, ポルトガル語, ポルトガル語 (イベリア半島), ポーランド語, ルーマニア語, ロシア語, 中国語, 日本語, 繁体中国語, 英語, 韓国語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アフガニスタン, アメリカ合衆国, アラブ首長国連邦, アルジェリア, アルゼンチン, アルバ, アルバニア, アルメニア, アンギラ, アンゴラ, アンティグア・バーブーダ, アンドラ, イエメン, イギリス, イスラエル, イタリア, イラク さらに209件 ## 機能 - Asset Lifecycle Management - Facility Asset Management - Risk Analysis - Third-Party Integrations - アクティビティの追跡 - アクティビティ・ダッシュボード - アラート／通知 - インシデント管理 - カレンダー管理 - コンプライアンス管理 - サービス履歴 - スケジューリング - ドキュメント管理 - バーコード処理、RFID - プロジェクト追跡 - ベンダー管理 - メンテナンスのスケジューリング - メンテナンス管理 - モバイル・アクセス - ユーザー管理 - リマインダー - レポートと統計 - レポート／分析 - 下請け業者管理 - 予測メンテナンス - 予防メンテナンス - 作業発注管理 - 固定資産管理 - 在庫管理 - 契約・ライセンス管理 - 契約者データベース - 技術者管理 - 施設スケジューリング - 機器管理 - 求人管理 - 求人追跡 - 派遣管理 - 減価償却管理 - 点検管理 - 発注管理 - 監査管理 - 監査証跡 - 請求、インボイス - 資格追跡 - 資産追跡 - 部品管理 - 電子署名 ## 統合 (合計15件) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） ## Category - [設備保全管理システム (CMMS)](https://www.capterra.jp/directory/30032/cmms/software) ## 関連カテゴリー - [設備保全管理システム (CMMS)](https://www.capterra.jp/directory/30032/cmms/software) - [施設管理システム](https://www.capterra.jp/directory/30211/facility-management/software) - [業務発注ソフト](https://www.capterra.jp/directory/30785/work-order/software) - [予防保全システム](https://www.capterra.jp/directory/31023/preventive-maintenance/software) - [固定資産管理システム](https://www.capterra.jp/directory/10026/fixed-asset-management/software) ## 代替製品 1. [MaintainX](https://www.capterra.jp/software/179296/getmaintainx) — 4.8/5 (1051 reviews) 2. [eMaint CMMS](https://www.capterra.jp/software/100468/emaint-cmms) — 4.5/5 (419 reviews) 3. [Fiix](https://www.capterra.jp/software/74916/fiix) — 4.5/5 (628 reviews) 4. [Maintenance Connection](https://www.capterra.jp/software/12444/maintenance-connection) — 4.4/5 (444 reviews) 5. [UpKeep](https://www.capterra.jp/software/145635/upkeep) — 4.6/5 (1329 reviews) ## レビュー ### "Strong end user experience, but with a slightly complicated back end" — 4.0/5 > **Ryan** | *2017年10月5日* | 小売 | おすすめ評価：7.0/10 > > **良いポイント**: Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets. > > **改善点**: The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities. ----- ### "What I enjoy about using ServiceChannel" — 5.0/5 > **Louise** | *2026年4月3日* | 建設 | おすすめ評価：10.0/10 > > **良いポイント**: I really like how easy Service channel is to use and navigate for all our Service channel clients. The work orders mainly have photos attached of work needing to be done. If we need more information they always list a site contact. > > **改善点**: The only con is sometimes you have to refresh more than once to see the work orders/updates. Otherwise everything is good. > > My overall experience with ServiceChannel has been excellent. I love how easy it is to upload photos to show clients where we are in progress of the work or the completion photos. It always allows us to send direct messages through the job to the client. Service channel has improved alot since we first starting using it ten years ago. They upgrade the system to keep things flowing nicely ----- ### "Real-Time Updates Simplify Customer Interactions" — 5.0/5 > **Ellen** | *2026年6月12日* | 物流、サプライチェーン | おすすめ評価：10.0/10 > > **良いポイント**: The Good Real-Time Communication: The reviewer highly values the ability to provide instant, real-time updates directly to customers regarding service calls. Ease of Use: Both the initial setup and day-to-day operations (such as managing service calls and invoicing) are seamless and user-friendly. > > **改善点**: The Bad Notification Challenges: The reviewer notes that sending or managing notifications to portal users can be difficult. > > The Bottom Line: ServiceChannel effectively solves communication gaps by serving as an easy-to-use customer portal for tracking service calls and invoicing, though the notification system has a bit of a learning curve. ----- ### "Worst software ever. Avoid at all costs and you will lose suppliers." — 1.0/5 > **Fred** | *2025年3月10日* | 環境サービス | おすすめ評価：0.0/10 > > **良いポイント**: Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others. > > **改善点**: User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this. > > Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it. ----- ### "Service Channel Review" — 5.0/5 > **Lena** | *2026年4月3日* | ファシリティサービス | おすすめ評価：10.0/10 > > **良いポイント**: 1. Centralized Work Order Management Everything lives in one place—service requests, vendor assignments, updates, and invoices. This makes it way easier to track what’s open, in progress, or completed without chasing emails. 2. Strong Vendor Network \& Coordination You can assign, communicate, and track vendors all within the platform. Huge plus if you’re managing multiple subcontractors across different sites (which I know you do a lot of). 3. Real-Time Visibility You get live updates, photos, and status changes from the field. Helps avoid the “what’s going on at site?” guessing game and keeps clients informed quickly. 4. Invoice \& Cost Control Invoices are tied directly to work orders, making approvals and audits smoother. Helps prevent billing discrepancies and keeps budgets tight. 5. Reporting \& Analytics Built-in dashboards let you track spend, response times, recurring issues, etc. Super useful for spotting trends (like repeat service calls on the same sign or location). 6. Multi-Location Scalability Designed for companies managing dozens—or thousands—of locations. Perfect for programs like your White Castle rollout where consistency and tracking are everything. > > **改善点**: 1. Outdated / Clunky Interface A lot of users say the system feels old and not intuitive. Hard to find key info inside work orders Too many tabs / steps for simple tasks Terminology can be confusing One review literally said it’s “outdated looking and hard to find information.” 2. Slow Performance \& Glitches This one comes up a LOT. Pages take time to refresh Searches don’t always work the first time Occasional system lag Example: users report having to search a work order twice for it to show up. 3. Mobile App Issues (Big one for field work) Check-in/check-out problems GPS errors Limited functionality compared to desktop If the app fails, techs sometimes have to call in manually—and it doesn’t always count properly toward metrics. 4. Work Order Limitations Can’t always edit or close out WOs easily Have to rely on client/GC to close tickets Scheduling restrictions once dates expire Example: no direct way to fully close certain work orders without client action. 5. Steep Learning Curve / Complexity Even though it can be simple once you know it… Initial onboarding is confusing Too many workflows / modules Training isn’t always great Users specifically say training “needs to be more involved.” 6. Customer Support Can Be Slow Long wait times Delayed responses from support team Some users mention “slow response time” from support agents. 7. Pricing Concerns Especially from smaller vendors/subs: Considered expensive Fees can eat into margins Real-world sentiment: “ServiceChannel is very pricey but customizable.” 8. Vendor Scorecard / IVR Frustrations This is a BIG one for contractors: If check-in fails (app issue), it can hurt your score System doesn’t always reflect real effort Basically: the system can penalize vendors for tech issues—not performance. > > I’ve had a solid experience using ServiceChannel to manage service operations across multiple locations. I primarily use it to track work orders, coordinate with vendors, and monitor job progress in real time. It’s been especially helpful for keeping everything centralized communications, updates, and invoicing so nothing falls through the cracks. While there can be some challenges with the interface and mobile functionality, overall it’s a strong tool for maintaining visibility and accountability across service work. ----- ページ：1 / 7\ 次へ: [次ページ](https://www.capterra.jp/software/38574/servicechannel?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/38574/servicechannel) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ