--- description: ServiceChannelを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannelとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [設備保全管理システム (CMMS)](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.jp/software/38574/servicechannel ページ：1 / 7\ 次へ: [次ページ](https://www.capterra.jp/software/38574/servicechannel?page=2) > ワークフローを最適化し、コミュニケーションを強化し、施設の継続的なメンテナンスを可視化することができます。 > > 評価：154人のユーザーによる評価は**4.5/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### ServiceChannelの対象ユーザー 食料品店、レストラン、コンビニエンス・ストア、小売店、銀行、ヘルス・クラブなど、複数拠点のプレゼンスを維持している企業は、ServiceChannelを使用することができます。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.5/5** | 154 レビュー | | 使いやすさ | 4.4/5 | レビュー全体に基づく | | カスタマー・サポート | 4.4/5 | レビュー全体に基づく | | 価格の妥当性 | 4.4/5 | レビュー全体に基づく | | 機能 | 4.4/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: ServiceChannel - **ロケーション**: New York, アメリカ - **設立**: 1999 ## ビジネスコンテキスト - **対象となる企業**: 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: アラビア語, イタリア語, オランダ語, ギリシャ語, スウェーデン語, スペイン語, スロベニア語, セルビア語, タイ語, チェコ語, トルコ語, ドイツ語, ハンガリー語, フランス語, ポルトガル語, ポルトガル語, ポルトガル語 (イベリア半島), ポーランド語, ルーマニア語, ロシア語, 中国語, 日本語, 繁体中国語, 英語, 韓国語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アフガニスタン, アメリカ合衆国, アラブ首長国連邦, アルジェリア, アルゼンチン, アルバ, アルバニア, アルメニア, アンギラ, アンゴラ, アンティグア・バーブーダ, アンドラ, イエメン, イギリス, イスラエル, イタリア, イラク さらに209件 ## 機能 - Asset Lifecycle Management - Facility Asset Management - Risk Analysis - Third-Party Integrations - アクティビティの追跡 - アクティビティ・ダッシュボード - アラート／通知 - インシデント管理 - カレンダー管理 - コンプライアンス管理 - サービス履歴 - スケジューリング - ドキュメント管理 - バーコード処理、RFID - プロジェクト追跡 - ベンダー管理 - メンテナンスのスケジューリング - メンテナンス管理 - モバイル・アクセス - ユーザー管理 - リマインダー - レポートと統計 - レポート／分析 - 下請け業者管理 - 予測メンテナンス - 予防メンテナンス - 作業発注管理 - 固定資産管理 - 在庫管理 - 契約・ライセンス管理 - 契約者データベース - 技術者管理 - 施設スケジューリング - 機器管理 - 求人管理 - 求人追跡 - 派遣管理 - 減価償却管理 - 点検管理 - 発注管理 - 監査管理 - 監査証跡 - 請求、インボイス - 資格追跡 - 資産追跡 - 部品管理 - 電子署名 ## 統合 (合計15件) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） ## Category - [設備保全管理システム (CMMS)](https://www.capterra.jp/directory/30032/cmms/software) ## 関連カテゴリー - [設備保全管理システム (CMMS)](https://www.capterra.jp/directory/30032/cmms/software) - [施設管理システム](https://www.capterra.jp/directory/30211/facility-management/software) - [業務発注ソフト](https://www.capterra.jp/directory/30785/work-order/software) - [予防保全システム](https://www.capterra.jp/directory/31023/preventive-maintenance/software) - [固定資産管理システム](https://www.capterra.jp/directory/10026/fixed-asset-management/software) ## 代替製品 1. [MaintainX](https://www.capterra.jp/software/179296/getmaintainx) — 4.8/5 (1060 reviews) 2. [eMaint CMMS](https://www.capterra.jp/software/100468/emaint-cmms) — 4.5/5 (425 reviews) 3. [Fiix](https://www.capterra.jp/software/74916/fiix) — 4.5/5 (628 reviews) 4. [Maintenance Connection](https://www.capterra.jp/software/12444/maintenance-connection) — 4.4/5 (444 reviews) 5. [UpKeep](https://www.capterra.jp/software/145635/upkeep) — 4.6/5 (1330 reviews) ## レビュー ### "Strong end user experience, but with a slightly complicated back end" — 4.0/5 > **Ryan** | *2017年10月5日* | 小売 | おすすめ評価：7.0/10 > > **良いポイント**: Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets. > > **改善点**: The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities. ----- ### "Excellent Platform for Managing Multi-Site Service Operations" — 5.0/5 > **Ray** | *2026年6月10日* | ファシリティサービス | おすすめ評価：10.0/10 > > **良いポイント**: ServiceChannel gives us one place to manage the entire service process. We use it to track work orders, communicate with customers, submit proposals, upload photos, review technician notes, and process invoices. The visibility is one of the biggest benefits because everyone involved can see the same information in real time. It helps keep jobs organized, improves accountability, and makes it easier to manage a large number of locations across the country. > > **改善点**: Reporting and search functionality could be improved. When researching older work orders or looking for specific historical information, it sometimes takes multiple searches to find exactly what I need. I would also like additional filtering and reporting options to help analyze trends and performance across large groups of locations. > > My overall experience with ServiceChannel has been positive. It has become an important tool for managing service operations and customer communication. The platform helps us respond faster, maintain accurate records, and provide updates throughout the life of a work order. Having work orders, proposals, photos, notes, and invoicing information in one system improves efficiency and helps ensure nothing gets overlooked. It has been a valuable part of managing a national account with hundreds of locations. ----- ### "Worst software ever. Avoid at all costs and you will lose suppliers." — 1.0/5 > **Fred** | *2025年3月10日* | 環境サービス | おすすめ評価：0.0/10 > > **良いポイント**: Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others. > > **改善点**: User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this. > > Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it. ----- ### "Service Channel Review" — 5.0/5 > **Samantha** | *2026年6月11日* | 環境サービス | おすすめ評価：10.0/10 > > **良いポイント**: Service Channel makes it easy to manage multiple work orders in one place. The platform provides clear visibility into job status, allows us to communicate efficiently with clients, and keeps all documentation organized and accessible. > > **改善点**: Sometimes the platform can be slow to load or refresh, especially when managing a large number of work orders. - But the team makes an effort to fix any bugs or glitches that the system may come across. Some tasks require multiple clicks to complete, and navigating certain features can take time for new users to learn. > > Service Channel helps our team stay organized, improve response times, and ensure work is completed and documented accurately. It streamlines our workflow and makes it easier to deliver consistent service to our clients. ----- ### "ITS NOT GREAT BUT ITS GOOD\!" — 4.0/5 > **YUNG** | *2026年5月14日* | ファシリティサービス | おすすめ評価：8.0/10 > > **良いポイント**: ServiceChannel stands out because it brings clarity, control, and accountability to facility management. The platform centralizes work orders, vendor communication, and performance tracking, which reduces confusion and speeds up resolution times. Its real‑time visibility helps ensure issues are handled quickly, while analytics highlight trends that support smarter decision‑making. For someone who manages multiple locations or coordinates with many vendors, ServiceChannel creates a smoother workflow and strengthens operational consistency. The ability to document work, track costs, and maintain compliance makes it a reliable tool for delivering high‑quality service and improving overall facility performance. > > **改善点**: Language barriers among ServiceChannel employees often stem from the platform’s global workforce and the specialized terminology used in facility management. Many support agents operate from regions where English is a second language, which can create challenges when discussing technical issues, work order details, or vendor requirements. These barriers can slow communication, lead to misunderstandings, and require additional clarification. However, they also highlight the need for stronger training, clearer scripts, and standardized communication processes. Improving consistency in terminology, documentation, and expectations can help bridge these gaps and create smoother interactions for all users. > > My overall experience with ServiceChannel has been consistently good. The platform makes it easier to manage work orders, track vendor performance, and maintain visibility across multiple locations. Communication is streamlined, documentation is organized, and the system provides clear accountability for both internal teams and external vendors. While there are occasional challenges, the benefits outweigh them, and the platform continues to support smoother operations and faster issue resolution. ServiceChannel has helped create a more structured workflow, improved response times, and strengthened the way facility needs are managed. Overall, it has been a reliable tool that adds real value to daily operations. ----- ページ：1 / 7\ 次へ: [次ページ](https://www.capterra.jp/software/38574/servicechannel?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/38574/servicechannel) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ