ChannelAdvisorの概要
ChannelAdvisor (NYSE：ECOM) は、世界のコマースをつなぎ、最適化することをミッションとする業界有数のeコマース・クラウド・プラットフォームです。20年にわたり、ChannelAdvisorは、販売チャネルの拡大、世界中の消費者とのつながりの構築、高いパフォーマンスを実現する業務の最適化、競争力を向上させる実用的な分析の提供を通じて、世界中のブランドや小売業者がオンライン・パフォーマンスを向上させるお手伝いをしてきました。
ChannelAdvisorの対象ユーザー
購入者のジャーニー全体において消費者とのエンゲージメントの形成、市場全体でのリーチ拡大、フルフィルメントの改善を検討している大手ブランドや小売業者。
ChannelAdvisorの他のおすすめ代替製品
ChannelAdvisorのレビュー
Kristyn
BlueBoard = Love
製品を使ってみた感想： Overall, I've had nothing but an awesome experience with BB, it's made my morning so much easier and more reliable and I've gotten so many new people at our company using it now, thanks to the CES visit we had from you this year. Thank you all, so much!
良いポイント:
BlueBoard has not only changed the way I monitor MAP pricing online, but has also reinvented the way our Marketing Team can see product reviews from customers and allows our sales guys to see whether product are well stocked enough. It's amazing!
改善してほしい点:
There are quite a few updates that happen, which is great, but I wish that there was a pop-up mini tutorial each time something changed to show me how to manage my page the new way. For example, I spoke with customer rep. this morning (he's the best!) and had to ask him where to find a group of filtered products I had set up because the filter aspect of BB had changed.
ChannelAdvisorからの返信
5 年前
Hello Kristyn, thank you for your super nice comment! We're glad we could steer your workflow towards more productivity. We'll strive to better communicate about our frequent updates to make sure no one gets lost!
Powerful software but Expensive and hard to learn
製品を使ってみた感想： The software is built with a long term vision but they should make it more affordable by offering it at a lower price to more customers. They also need to provide more guidance in the best way to implement the software
良いポイント:
Very customizable, has a beautiful interface, and is built with powerful features including rules, look up lists, limitless product attributes, data mapping, and more. Also has great features for each marketplace, including Amazon Advertising with automatic bidding and rules, repricing, a price gird which shows your price and competitors offer and your sales history which is great for monitoring your competitors in one dashboard
改善してほしい点:
TONS of setup work. I spent almost a year setting up all the different features and rules for my business. Zero guidance is provided on best way to setup your system. support is slow, sometimes taking 3 days to respond to a ticket. help pages are not detailed. product is way more expensive then cheaper alternatives such as Ecomdash. They dont have an easy way to integrate with quickbooks or other accounting software, SellerCloud does.
ChannelAdvisorからの返信
4 年前
Moshe, Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.
Chary
Awful customer service for the over priced charge
製品を使ってみた感想： Being able to manage large amounts of inventory on one system across several third party sales platform.
良いポイント:
Great software for third party selling like eBay, Amazon and etc. Basically a one stop shop for large inventory management on multiple platforms.
改善してほしい点:
It is highly overpriced which could have been overlooked because the platform helps manage your inventory and allows you to sell a lot of products. The customer service was awful and can only be reached by email. The usual response time was 48 to 72 hours. Your contact person only lasts a month or two and your left hanging with a new person every few months. They upgraded and removed a key feature that we used and when we addressed it, nobody contacted us back. In the end, we warned them that we were going to leave and nobody cared. It took them over a year with a cold call sales person to ask why we left and if we would like to come back. The software exchanged nearly killed the company and the salesperson didn't understand the explanation why we wouldn't come back and reach out again a month later.
ChannelAdvisorからの返信
5 年前
We're very sorry to hear that you did not have a favorable experience with ChannelAdvisor. At ChannelAdvisor, we make great efforts to help our clients be successful. We wish you luck in the future.
認証済みレビュアー
ChannelAdvisor is a wonderful choice for multi channel sales
製品を使ってみた感想： Overall ChannelAdvisor has been a game changer for the positive. Because it is highly customizable, I can do lots of things that would have been far more tedious or impossible in other similar systems.
良いポイント:
We converted from an old system to ChannelAdvisor a few years ago. Biggest benefit was the power it had to allow many options selling in multiple online marketplaces. One of the best features is to bring in data feeds from various places and map them the way I want them.
改善してほしい点:
Many of the routine tasks such as receiving inventory and updating inventory counts are tedious. We've built other tools that integrate with ChannelAdvisor that are more efficient.
Martin
Seems like a great product but project support is abysmal
製品を使ってみた感想： The tool seems great and works well once properly configured. Lots of room to grow the business on to new platforms easily once properly configured, You will still need a lot of focus on the process and business logic required to create your initial feed, particularly where it comes to product pricing.
良いポイント:
It allows us to get onboarded onto multiple market places easily with a single data feed and powerful rules engine. We can grow into solution as well.
改善してほしい点:
The project and onboarding support has been dreadful. You are on your own. But that might be for the best as most of the good staff seem overworked and the rest don't seem to care. Make no effort to understand you business and ensure the tool is properly configured so you might as well just take the basic onboarding package and do it all yourself.
ChannelAdvisorからの返信
2 年前
Dear Martin, Thank you for bringing your concerns to our attention. We've made a note of your message and shared your concerns internally. Please know, we are always looking for ways to improve our Services and our customers' experience, so we appreciate your feedback. We know sustaining an e-commerce business can be a challenge, which is why we strive to provide each customer with the best solution for their business needs. If you have additional concerns with cases you have submitted, please reach out to your Account Manager directly. On behalf of our entire team, thank you for being a ChannelAdvisor customer.
