キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年

iContactとは?

送信は無制限です。米国ベースのサポートが提供されます。メールを熟知したスタッフがサポートします。iContactのメール・マーケティングでは、あらゆる段階と規模のビジネスが成果を得られるよう支援を受けることができます。起業したばかりの小規模企業から、プロのマーケティング担当者や代理店、25,000~50万人以上の登録者を抱える大量送信者まで、iContactにはあらゆるニーズを満たすプランが用意されています。迅速な導入と運用を担当するSuccess Manager、受賞歴のあるテクニカル・サポートへの無制限アクセス、98%の配信可用性を利用することができます。

iContactの対象ユーザー

iContactは、小規模企業、起業家、マーケティング担当者、代理店、25,000~50万人の登録者を持つ大量送信者に適しています。非営利組織、教育関連、金融サービス、イベント・マネージャーなど、多くの利用者が愛用しています。

iContactソフトウェア - 1
iContactソフトウェア - 2
iContactソフトウェア - 3
iContactソフトウェア - 4

iContactをご存知でしょうか? 別の人気製品との比較

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緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

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iContactの評判・レビュー

評価ポイント

総合評価
4.5
使いやすさ
4.4
カスタマーサービス
4.6
機能
4.3
価格の妥当性
4.4

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Abraham
Abraham
アメリカのCopywriter and Graphic Design
認証済みLinkedInユーザー
マーケティング、広告, 自営業
使用期間: 1~5か月
投稿経路

It is very easy to use and has amazing drop and drag features

5.0 9 か月前

製品を使ってみた感想: Very easy to use and they have AMAZING design templates. It is a very good application and I have recommended it to my brother in law. They let you have an option to send it out to 500 people for free. Then they charge you. Plus, they have A+ costumer service!!

良いポイント:

I love the drop and drag features where you can create an amazing design to send out. They have very good templates and it is very easy to use. Plus, they have very good costumer service. They are very helpful. It is similar to constant contact.

改善してほしい点:

The fact that the drag and drop was not perfect. You cannot place an image wherever you want. You need to follow their templates and I find that it is very rigid.

John
アメリカのSoftware Engineer
自動車, 201~500人規模の会社
使用期間: 2年以上
投稿経路

J.Mwangi iContact Filled Insight

4.0 5 か月前

良いポイント:

iContact offers a lot of free email templates which allows me to create, customize and send high volume outbound marketing emails.

改善してほしい点:

iContact does not offer website builder capability but it has a robust backend integration feature.

Meg
アメリカのHousewife
食品、飲料, 自営業
使用期間: 1~5か月
投稿経路

Nothing good

2.0 9 か月前

良いポイント:

I don't like anything about this product.

改善してほしい点:

Yet another program that allows companies to send unsolicited, scheduled emails. Very annoying and not useful.

Peter
英国のPhotographer
写真, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Email Marketing Automation GURU

4.0 4 か月前

良いポイント:

iContact has improved the SEO ranking of my brand online through marketing campaigns and email marketing automation.

改善してほしい点:

I slightly like that iContact lack website builder capabilities.

Ram
アメリカのChief of Party
建設, 201~500人規模の会社
使用期間: 2年以上
投稿経路

iContact issa Robust Email Marketing Automation Program

5.0 8 か月前

良いポイント:

iContact offers a lot of free templates that makes it easy to create and customize marketing emails.

改善してほしい点:

Everything I perform with iContact suits my needs.

Adegboyega
カナダのTicketing Agent
レジャー、旅行、観光, 11~50人規模の会社
使用期間: 2年以上
投稿経路

iContact: Robust and Iconic Email Marketing Automation Tool

4.0 6 か月前

良いポイント:

With iContact, I am able to create, customize and send high volume outbound marketing emails which generate quality leads.

改善してほしい点:

I slightly dislike that iContact lack website builder tools.

Esther
アメリカのHead Operations and Sales
金融サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

iContact Review by Head Operations & Sales

5.0 9 か月前

良いポイント:

I am able to create, customize and send high volume outbound marketing emails with iContact.

改善してほしい点:

It has been way too good that I have never come across any challenge.

Leticia
英国のCustomer Experience and Operations Manager
小売, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

My Encounter with iContact

5.0 5 か月前

良いポイント:

iContact enables me to create, customize and send marketing emails with the help of lots of free email templates.

改善してほしい点:

Thanks for asking but iContact suits all my needs at the moment.

Oyanene
ナイジェリアのSales Executive
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 2年以上
投稿経路

iContact for Email Marketing Automation

5.0 10 か月前

良いポイント:

Ever since ai started using iContact, it has never been daunting to carry out marketing strategies by creating, customizing and sending high volume outbound marketing emails.

改善してほしい点:

I can’t complain since iContact accomplishes all my needs everyday I use it.

Folukemi
ナイジェリアのHead, Social Media
非営利団体運営, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Contacting Customers via Outbound Emails made Easy by iContact

5.0 5 か月前

製品を使ってみた感想: Email marketing automation is what I yearn most from iContact.

良いポイント:

iContact makes it super easy for me to create and customize marketing emails for 24/7 via unlimited free templates.

改善してほしい点:

I do not have any aspect that I dislike on iContact.

Kelsey
アメリカのCreative Lead - Digital Marketing
保険, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Why I Contact Prospective and Existing Customers with iContact

4.0 昨年

製品を使ってみた感想: It automate email marketing by sending high volume outbound marketing emails.

良いポイント:

I like how iContact eradicated traditional marketing strategies such as billboards, which were tedious and time consuming.

改善してほしい点:

Unfortunately, iContact doesn’t have freemium version.

iContactからの返信

昨年

Thank you for your review. iContact does have a freemium version. 250 contacts with 500 email sends!

Collin
アメリカのEnterprise Account Executive
情報技術、情報サービス, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Email Marketing Optimization Program

4.0 2 年前

製品を使ってみた感想: iContact allows me to save time by creating personalized emails for marketing via drag and drop.

良いポイント:

iContact streamlines the entire process of email marketing by allowing me to create and send high volume personalized marketing emails.

改善してほしい点:

iContact mobile application has deficiencies in features compared to it’s cloud based solution for mobile and PC.

iContactからの返信

2 年前

Thank you for the great review! We will be sure to share your feedback with our team.

Prudencia
Prudencia
フランスのTechnician in Energy and Thermal Engineering
認証済みLinkedInユーザー
研究, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Easy to use

4.0 2 年前

製品を使ってみた感想: All things considered, IContact was the ideal choice for me, as it enabled me to create effective email campaigns with minimal effort.

良いポイント:

I found IContact to be an incredibly user-friendly email marketing service. Its user interface was easy to understand, making it simple to create, customize and personalize newsletters and forms. I was especially impressed with the drag-and-drop design feature that allowed me to produce attractive campaigns quickly and efficiently.

改善してほしい点:

I can't think of anything that I disliked about iContact. It's a great platform for managing email campaigns and building relationships with customers.

iContactからの返信

2 年前

Thank you for the great review. We are glad that you find iContact easy to use!

Bill Laurel
Bill Laurel
フランスのMedical Laboratory Technicians
認証済みLinkedInユーザー
病院、ヘルスケア, 51~200人規模の会社
使用期間: 1年以上
投稿経路

User Friendly

4.0 2 年前

製品を使ってみた感想: iContact is an ideal solution for me to organize my contacts and make sure that I'm communicating with them in the most efficient way.

良いポイント:

'm really enjoying using iContact as a full-fledged communication tool. It's simple to send out emails and messages to my contacts promptly, plus I can tailor the content to suit my requirements. Moreover, the customer service is excellent, always responding quickly and being helpful. Additionally, I'm impressed with the range of features that come with iContact - such as contact segmentation, email automation, and the analytics tool. The analytics feature is especially helpful, as I can keep tabs on who opened my emails, and from that data, I can make informed decisions about upcoming campaigns.

改善してほしい点:

I have no complaints about the product so far.

iContactからの返信

2 年前

Thank you so much for your review! We appreciate you taking the time to share such kind words.

Sunitha
Sunitha
フランスのNATIONAL SCHOOL FEEDING PROGRAM FACILITATOR
認証済みLinkedInユーザー
プログラム開発, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Review of iContact

4.0 2 年前

良いポイント:

IContact is great for creating and managing email campaigns. It has an easy-to-use drag and drop editor which makes it easy to create engaging emails. You can also set up automated emails to send at certain times or to certain groups of people. I also like the analytics it provides, so I can see who opened my emails and track the performance of each one. IContact also has support options which make it easy to get help with any issues I may have.

改善してほしい点:

I don't like the cost of iContact, as it can be quite expensive for businesses with limited budgets.

iContactからの返信

2 年前

Thank you for your review. We sill be sure to pass your feedback on to help make iContact better.

Henry
アメリカのManaging Director
マーケティング、広告, 自営業
使用期間: 1~5か月
投稿経路

Why I love iContact

5.0 2 年前

製品を使ってみた感想: When it comes to email marketing, which is where we see the most success for our company, I trust iContact. Once you get the idea of it, using it is a breeze, and if you need any assistance, the service's customer support is second to none. The email creator is easy to use and the l admin features are unrivaled. The greatest benefit we've seen from using iContact is the assistance we've received from their support staff and I will continue to reach out to the team for advice on refining our marketing strategies.

良いポイント:

Email Marketing, Landing Page functions, Email Automation, Email & contact management

改善してほしい点:

I'm still learning to use all the features that are available. I have not hit a road block at this point and can only comment on my satisfaction with the program.

iContactからの返信

2 年前

Thank you for the awesome review! ���� It means a lot that you took the time to write about using iContact.

Charles
英国のData Administrator, Dir Communications
教育管理, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Very happy we moved to iContact

5.0 2 年前

製品を使ってみた感想: Love the systematic, logical, and flexible nature of it.

良いポイント:

Many-to-many relationships of all entities (except subscription to one list). Very flexible. Also ability to select multiple segments or exclude them.

改善してほしい点:

Would like to be able to insert an image with text scrolling around it. ((Captions do not do that.) MailChimp allows this!

iContactからの返信

2 年前

Charles, Thank you for your honest review! We will be sure to pass along your product feedback to our product team.

Doug
アメリカのCommunications Consultant
デザイン, 自営業
使用期間: 2年以上
投稿経路

We find iContact always exceeds our expectations, really! Friendly folks, easy to use, inexpensive.

5.0 7 年前

製品を使ってみた感想: It makes my life loads easier. I can use my graphic design abilities to make eye catching emails and that intrigues people which leads them to want more information about our church. I can whip up an email in less than half the time it took prior to contracting with iContact. Also, being able to call customer support and rarely have to be on hold is a benefit along with the support coming from people who are easy to talk to, who converse as real people rather sounding mawkish.

良いポイント:

The flexibility and ease involved to create stunning emails - in our case, weekly church eNews; monthly newsletter and special announcements. The new web site was a major thrust forward in our ability to look loads more professional and that draws visitors to our doors. The customer support team are friendly, down-to-earth and never sound like they are reading from a script. They listen well, explain what the problem may be, find solutions and even work-arounds to achieve what we want to produce. They welcome suggestions to improve the site. As with any shift in process, it took a bit to grasp the new site, but it was well worth it, especially that we knew we could reach out for support where truly no question was too dumb. The features are easy to manipulate, and the ease to populate our emails on social media was a real benefit for us. Congregations, by definition, need to be thrifty with funds and iContact still remains our best value for what we get, and we do comparison pricing on an annual basis. Result? We've been with iContact for 8 years and they still are our choice.

改善してほしい点:

We would welcome and make use of a larger variety of templates if they were available. Currently templates favor clients who are in the sales market. This challenges us to be creative in modifying a beautiful template from sales to event promotion. More templates for the non-profit and religious clients would, frankly, be a blessing.

iContactからの返信

7 年前

Hello Doug. We are so excited that you have been an iContact customer over the last 8 years. It makes us happy to hear that you have been able to create more professional emails with iContact in half the time! Thank you for your feedback about adding more templates as well. As you mentioned we are always open to suggestions for improvement, and will pass your comments along to our Product Management team for possible updates in a future release.

認証済みレビュアー
認証済みLinkedInユーザー
使用期間: 2年以上
投稿経路

Icontact is a Solid Email Platform for Small to Medium Sized Companies

4.0 7 年前

製品を使ってみた感想: The offer a quick and easy way to start sending out emails to your customers and which helps your company to grow. If you are willing to put up with their questionnaires, their basic templates, and slightly above average deliver-ability rates.

良いポイント:

When our company first switched to Icontact from our email provider, we were very satisfied as their responsive technical support, quick setup, and easy to use interface was a perfect email solution. Icontact is a solid choice for small to medium sized companies looking to grow their list in a comfortable environment. You will get better support from regular technical support and they are more willing to work with you, and quickly resolve any issues. Their email deliverability is above average.

改善してほしい点:

Their templates leave much to be desired. If you have some html/css knowledge and are creative, then you can modify theirs or create your own. Sometimes our emails would end up in spam, without explanation from Icontact. Icontact is a good company, however if you are considering in moving to Enterprise account, you may consider looking elsewhere. Stick with regular technical support plans due urgent issues being resolved quicker. They have a deliverability team but they may disable sending and removing large amounts of emails without a warning which is very strange especially if you need to send out emails the next day.

iContactからの返信

7 年前

Thank you for taking the time to write this detailed review. We are so glad to hear that you were very satisfied with our responsive technical support, and above average deliverability rates! Our deliverability team works hard to ensure the messages sent through our system are not unsolicited. This can sometimes result in us investigating accounts if we see a large number of bounced emails or spam complaints after an email send. We understand this can be an inconvenience, but it helps us ensure that we maintain a positive relationship with the major email providers which leads to more fast and consistent email delivery. We appreciate your honesty, and are excited to continue working with your company.

Rebecca
Rebecca
アメリカのFounder
認証済みLinkedInユーザー
使用期間: 2年以上
投稿経路

iContact Helped Improve Deliverability of our Emails

4.0 7 年前

良いポイント:

I have been working with the iContact Premier Services team to build a suppression list and implement a reengagement campaign. This is helping our emails reach the inboxes of customers and prospects that had stopped receiving our emails. The Premier Services team has been great to work with and have been so helpful with building and executing strategy.

改善してほしい点:

The new email editor is a big improvement but still feels a bit clunky. I also wish there was an easier way to manage bounces - figure out why contacts are bouncing and resolve the problem.

iContactからの返信

7 年前

Thanks for the review, Rebecca! Re-engagement campaigns are an incredible way to boost your deliverability, and we¿re thrilled to hear about your success! Reaching the inbox can be a challenge but we are here to help reach as many of your contacts as possible. Regarding the new email editor, we¿re still making improvements to its functionality and addressing bugs. Thank you for your patience with this process! We¿ll have your Strategic Advisor contact you to review your bounced contacts. There are numerous reasons as to why a contact bounces and different types of bounces, so there are several strategies they could suggest. Thanks again for your time and have a great day!

認証済みレビュアー
認証済みLinkedInユーザー
使用期間: 2年以上
投稿経路

iContact lets businesses manage multiple mailing lists and social media accounts with relative ease.

4.0 7 年前

良いポイント:

I appreciate the ability to maintain a large number of segmented mailing lists. It's easy to view and compare engagement at a glance through open and click through rates. AB testing is easy and efficient.

改善してほしい点:

Email builder can be a little restrictive, I'd prefer more freedom and flexibility. Support are US based and support for premium users is restricted to relatively limited times for those of us based in Central Europe. Unsure yet whether iContact are GDPR compliant/

iContactからの返信

7 年前

Thank you for your review! It's great to hear that you have been utilizing segments. This is the best way to separate out your contacts for mailings. The feature is so popular that we are working on adding even more segmentation options. We care about our customers throughout Europe, and have worked hard to ensure we will be fully GDPR complaint before the deadline. We have a dedicated team that has made this transition their first priority, and continue to work out all of the details as we speak. We hope that you continue to use iContact for years to come!

Nicholas
Nicholas
アメリカのMarketing Director
認証済みLinkedInユーザー
使用期間: 2年以上
投稿経路

Saved us a lot of money!

5.0 7 年前

製品を使ってみた感想: Received same level of service from competing ESP for 1/4 the cost.

良いポイント:

Our e-mails always get into the inbox, and we have a dedicated account manager. We've saved by switching from a competing ESP. Received same level of service for 1/4 the cost.

改善してほしい点:

Difficult to get account issues taken care of when your account manager is out of the office. Difficult to do real time segments. For example, if I want to exclude anyone who has not opened any e-mails in the past 180 days, there is not a way for me to create a segment based on that criteria that updates on its own, that is, if someone who was on the 180-day non-opener list decides to open an old e-mail, they should automatically drop off that list. Similarly, someone who was not on the non opener list yesterday who hits 180 days without opening today, should be added to that segment. Other ESPs have this ability.

Cindy
Cindy
アメリカのSenior Recruiter
認証済みLinkedInユーザー
, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Easy to use!

4.0 7 年前

良いポイント:

The ability to schedule emails to go out over the weekend. When I am home relaxing, the software is reaching out to qualified candidates on my behalf.

改善してほしい点:

When I send myself a test message from iContact or send a test message to a co-worker in the same office, probably 50% of the time, the test message is found in our junk mail.

iContactからの返信

7 年前

Hello Cindy, The ability to schedule emails so that you don't have to do that additional weekend work is a popular feature that we're glad to hear you are utilizing! Based on the information you included it sounds like emails may be having a difficult time making it to the inboxes of you and your co-workers due to your company's spam filters. Please review our Help Article on why emails go to spam and how to resolve the issue here: https://app.icontact.com/icp/core/help/docs/view/en-us/icontact-for-salesforce/why-emails-go-to-spam. If you are still encountering problems our support team is happy to help troubleshoot further!

Lora
アメリカのCommunications Specialist
使用期間: 2年以上
投稿経路

Well-Equipped Email Marketing Software!

5.0 7 年前

製品を使ってみた感想: Easy mass emailing to our whole church congregation

良いポイント:

At our business, we appreciate the timed releases, simple platform, and easy-to-access data following an email release.

改善してほしい点:

The only thing we wish there could be an improvement on is ease of design. It seems like there are some quirks where we try to change a font color and it snaps back to the original, forcing us to go into HTML mode to edit. Thankfully, it's easy to switch between "design-mode" and "HTML mode."

iContactからの返信

7 年前

Hello Laura. Thank you so much for the great feedback! It's excellent to hear that you are using our timed releases. You can set everything up ahead of time so that you are able to do other things while your messages are sending out at the time you specified. We also appreciate the feedback about quirks when trying to change a font color. We will definitely pass this along so that it can be reviewed for possible updates. One of the things that can cause this behavior is copying and pasting content from an outside source. This often brings not only the text, but also the HTML over from the outside source. The new HTML mixed with the HTML in your email can conflict causing issues like you are describing. You may want to consider pasting any outside content into a text only editor, such as Notepad, before pasting it into iContact. This way we can ensure the outside HTML has been removed. Thank you for being an iContact customer!

認証済みレビュアー
認証済みLinkedInユーザー
マーケティング、広告, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Amazing and feature-rich

5.0 6 年前

製品を使ってみた感想: iContact is great in terms of features, customer support, and ease of use. If you can afford it, go for it. It will eventually pay off.

良いポイント:

I have been using iContact for over 3 years now and never had any major issues with them. Email marketing gets a whole lot easier with iContact's features and amazing tools. The best thing about iContact is the ease of use. You can get started without any training. They have kept things simple, user-friendly, and their interface is top-notch. Drag-and-drop builder is another reason why its hard to switch to other email marketing services. I have tried drag-and-drop email builders of other email marketing services as well (GetResponse, MailChimpl, Mailerlite, etc.) but I personally find iContact the best in the game. Subscriber management and ability to segment subscribers based on multiple variables is another advantage that has always helped me in understanding my subscribers and sending them relevant emails.

改善してほしい点:

My only concern is price. It is expensive as compared to other email marketing services. Additionally, they don't have any free plan. Most of their competitors have like MailChimp and mailerlite.