CargoWise

Best when provided with accurate data

良いポイント:

Edocs. Apart from having supportings in shipment/consol level you can actually put your accounting transactions supporting in edocs. For example you just have to click the pettycash transactions to access petty cash request form and receipts. This really saves time when auditing.

改善してほしい点:

I think it does not have a link to provide to your clients so that they can download invoices /statements to themselves.

Great product, but....

製品を使ってみた感想： Benefits realization are easily possible, and anyone here who has said otherwise has definitely made a mistake in their own deployment. With that said, this system is tricky to configure and their customer service do not make it easy at all. However, if you - as a company - are prepared to invest and get behind this product, I would say hand on heart, this product can and will deliver for you.
You do need to have a competent team of IT professionals and Business Analysts to make this a success, however, any software deployment usually requires the same.

良いポイント:

Features, configurability, DB Structure, Cloud Architecture, EDI facilities

改善してほしい点:

Customer Service is awful, training content doesn't dive deep enough into super technical areas. A lot to learn which can be a struggle for small teams unwilling to invest.

Thinking of changing your Freight Forwarding Software to Cargowise One ? Pl. consider this.

製品を使ってみた感想： CW1 - a story of undelivered promises...
Key reason for choosing CargoWise One as the company's ERP, was to realize substantial savings in resources time & cost. However, even after a year of implementation we've seen only costs escalating.

良いポイント:

1. It is an end to end one stop software. 2. It has a pretty good customer facing 'Track and Trace' feature. 3. Decent accounting package.

改善してほしい点:

1. Customer Service levels at WiseTech are below expectations. There's no one you can pick up the phone and speak to except during the initial sales. After that you are left on your own. You just have some videos to refer to. If there are issues.. they've to be raised as 'incidents'. It takes a long while for them to ascertain the nature of issues. At times you are just left following up on the issues. 2. The biggest scare is their dynamic & unpredictable pricing policy. While they lure you with attractive discounts initially, they are quick to change their discount structures, the parameters of billing & add new charge heads as they please. Yes ,they give you some notice...but you pretty much have no choice, but to pay. We’ve already seen multiple pricing revisions so far. Its always been advantage Wisetech. You just cannot predict or manage your ERP/EDI usage cost even if you do not want to expand your business. At times one has to even follow up for billing errors. 3. Cumbersome workflow processes raised to Wisetech in 2017 have been taken up as developments. Neither do they stick to deadlines committed, nor do they give regular updates. 4. Their main selling point is that implementation of this end to end ERP will result in substantial saving of resources, Time & Cost. It’s over a year since we implemented …..this is far from the truth. All we see is escalating system costs. There’s no guidance on how the “savings” can be achieved.

It is a good software but they need better videos for training

製品を使ってみた感想： It offers everything a user would need to run their business for a fair price. It has different functions that you can use when needed and only get charged for the usage. It is user friendly.

良いポイント:

It has a lot of room to grow. Meaning you can make changes to it when you need to use different functions.

改善してほしい点:

The accounting side needs more training videos. You have to file e-requests and contact call them to resolve and issue.

Stay away from them

良いポイント:

Many shipping features, many connections with customs, tracking and tariff systems

改善してほしい点:

Redundant features are not even useful but customer is forced to pay for them. Awful customer service. Plenty of appointed people with positions named after customer help but in fact you can't get the real help. Extremely complicated costing with numerous charges and many hidden charges. The only reason for such complex costing is to charge more and mislead customers. All of the sudden Cargowise raised its prices 4 times which is insane. After several days of waiting for explanation they sent email saying hat cost increase caused by Microsoft. To my view it was a lie since Microsoft did not raise its prices. They charge more than $1000 just for leaving them which is insane and illegal. They also charge a lot to give you backup copy of your data. Stay away form them.