--- description: Squaretalkを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalkとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [コンタクトセンター品質保証](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.jp/software/219046/squaretalk-matrix ページ：1 / 6\ 次へ: [次ページ](https://www.capterra.jp/software/219046/squaretalk-matrix?page=2) > SquaretalkのMatrixプレディクティブ・ダイヤラーは、アウトバウンド通信を自動化することで担当者の通話時間を最大400%増加させます。 > > 評価：128人のユーザーによる評価は**4.8/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Squaretalkの対象ユーザー 能動的なリテンションおよびセールス・チーム、トレーダー、テレマーケティング担当者、市場調査担当者、保険代理店のファイナンシャル・アドバイザーなどを抱えるビジネス・プロセス・オートメーション (BPO) コミュニケーション・センターや大手ブランドに適しています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.8/5** | 128 レビュー | | 使いやすさ | 4.8/5 | レビュー全体に基づく | | カスタマー・サポート | 4.8/5 | レビュー全体に基づく | | 価格の妥当性 | 4.7/5 | レビュー全体に基づく | | 機能 | 4.7/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Squaretalk - **設立**: 2008 ## ビジネスコンテキスト - **価格プラン**: $25.00 - **対象となる企業**: 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: アラビア語, イタリア語, スペイン語, ドイツ語, フランス語, ヘブライ語, 英語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アメリカ合衆国, アラブ首長国連邦, アルジェリア, アルバニア, アルメニア, アンドラ, イギリス, イスラエル, イタリア, インド, ウクライナ, ウズベキスタン, エジプト, エストニア, オマーン, オランダ, オーストラリア さらに79件 ## 機能 - AI／機械学習 - Automated Attendant - IVR - KPIモニタリング - PBX - SMSメッセージング - SMS一斉送信 - VoIP - Workflow Automation - アクティビティ・ダッシュボード - エージェント・インタフェース - キャンペーン・スケジューリング - キャンペーン管理 - キャンペーン計画 - コンテンツ管理 - コールスクリプト - コールセンター運営 - スケジュールされたメッセージ - チャット、メッセージング - バーチャル拡張機能 - パフォーマンス測定基準 - パフォーマンス管理 - パワー・ダイヤラー - パーソナライゼーション - ビジネスプロセスの自動化 - ボイスメール - マルチチャネル・コミュニケーション - マルチユーザー・コラボレーション - リスト管理 - リード・エンゲージメント - レコーディング - レポート／分析 - 予測ダイヤラー - 会議 - 双方向メッセージング - 品質マネジメント - 営業パイプライン管理 - 発信者ID - 自動ダイヤル - 自動ルーティング - 自動応答 - 自動着信分配 - 自然言語処理 - 転送／ルーティング - 通話ルーティング - 通話レポート - 通話文字起こし - 通話記録 - 通話追跡 - 連絡先管理 ... さらに26件の機能 ## 統合 (合計7件) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## サポートのオプション - メール/ヘルプデスク - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [コンタクトセンター品質保証](https://www.capterra.jp/directory/33415/contact-center-quality-assurance/software) ## 関連カテゴリー - [コンタクトセンター品質保証](https://www.capterra.jp/directory/33415/contact-center-quality-assurance/software) - [バーチャルアシスタント](https://www.capterra.jp/directory/33535/virtual-assistant/software) - [プレディクティブダイヤラーシステム](https://www.capterra.jp/directory/30597/predictive-dialer/software) - [自動ダイヤルソフト](https://www.capterra.jp/directory/30999/auto-dialer/software) - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) ## 代替製品 1. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1789 reviews) 2. [Nextiva](https://www.capterra.jp/software/175788/nextiva) — 4.6/5 (919 reviews) 3. [CallHippo](https://www.capterra.jp/software/159578/callhippo) — 4.4/5 (694 reviews) 4. [JustCall](https://www.capterra.jp/software/157853/justcall) — 4.1/5 (225 reviews) 5. [Genesys Cloud CX](https://www.capterra.jp/software/21409/genesys-cloud) — 4.3/5 (269 reviews) ## レビュー ### "A solid communication platform once you get used to it" — 4.0/5 > **Furkan** | *2026年9月8日* | デザイン | おすすめ評価：8.0/10 > > **良いポイント**: What I like most about Squaretalk is that it brings most of the communication workflow into one place. Call management is strong, and features like routing, call monitoring and contact management make it much easier to handle both incoming and outgoing conversations as a team. I also like having email and messaging options closer to the calling workflow instead of constantly switching between different tools. Once the basic setup is complete, the interface is fairly easy to use and the overall value for money is good for the amount of functionality included. > > **改善点**: There is a learning curve when you first start using the more advanced call and administration features. Basic daily tasks are straightforward, but some settings take time to understand if you have not worked with a cloud contact center before. I have also come across a few small performance or navigation annoyances that could be smoother. They have not seriously affected my work, but the admin experience could still be more polished. > > Overall, my experience with Squaretalk has been positive. It gives the team a more structured way to manage calls and customer communication, and the real-time visibility into activity is especially useful when several people are handling conversations at the same time. Phone support and onboarding are also valuable when dealing with more technical settings, because the platform has more depth than it first appears. I like the combination of call management, email and messaging features, and I think the pricing is reasonable compared with heavier enterprise contact center solutions. It is not completely effortless to learn, but once you understand the workflow it becomes a reliable tool for day-to-day communication. ----- ### "Reliable calling platform with great support" — 5.0/5 > **Tarun** | *2026年9月29日* | 情報技術、情報サービス | おすすめ評価：9.0/10 > > **良いポイント**: The combination of calling features and management tools is probably what I like most. We can manage calls, monitor activity, and keep track of team performance without having to jump between several different systems. The support team is another strong point. Getting help when something needs to be configured or when we have a question has generally been quick and straightforward. > > **改善点**: The platform has quite a few features, so there is a bit of a learning curve when you first start using the more advanced settings. Some parts of the interface could also be made a little simpler and more intuitive. These aren't major issues once the team gets familiar with the system, but improving the initial experience would make onboarding even easier. > > Overall, my experience with Squaretalk has been very positive. The platform is reliable for day-to-day calling and makes it easier to manage and monitor communication from one place. The setup was fairly straightforward, and once we got familiar with the different features, it became easy for the team to use. I also appreciate the quality of customer support. Whenever we’ve had a question or needed help with configuration, the support team has been responsive and helpful. There is a little bit of a learning curve with some of the more advanced features, but overall Squaretalk has been a dependable solution and has made our calling operations more organized and efficient. ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *2019年5月14日* | 物流、サプライチェーン | おすすめ評価：0.0/10 > > **良いポイント**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **改善点**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Simple and reliable for student course pitching & support calls" — 5.0/5 > **Shivam** | *2026年9月22日* | Eラーニング | おすすめ評価：8.0/10 > > **良いポイント**: I mainly used Squaretalk for cold calling students to pitch our courses and also for reaching out when students needed any kind of support. What I liked the most was the availability and the quality of calls. Calls were clear most of the time and the system felt reliable for regular daily use. The interface is also very simple and easy to understand, so I didn’t have to struggle to figure things out > > **改善点**: I didn’t face any major issues during my use. There is always some scope for improvement in any platform, but nothing stood out as a real problem for me > > My overall experience with Squaretalk has been really good. I’ve been using it for cold calling students about our courses and for support related conversations. call quality and availability have been solid, which is the most important thing for this kind of work. The interface is clean and simple, so the learning curve is short \& anyone can start using it quickly , i mostly used the calling features, and call management felt straightforward. i haven’t heavily used email or SMS yet, and I didn’t face any noticeable bugs so far. for value for money and ease of use, it feels good for regular calling needs. ----- ### "A Straightforward Way to Keep Calls Organized" — 4.0/5 > **Ayush** | *2026年9月27日* | コンピュータ・ソフトウェア | おすすめ評価：8.0/10 > > **良いポイント**: I like that Squaretalk keeps calling and communication features in one place without making the interface feel too complicated. Call management is straightforward, and it is easy to check call activity and handle day-to-day conversations. The overall setup also felt fairly simple, so it did not take much time to get comfortable using the main features. > > **改善点**: Some parts of the interface could be a little more intuitive, especially when trying to find certain settings for the first time. I also noticed that a few features take some time to understand properly. These were minor issues for me and did not affect the main calling functionality. > > My overall experience with Squaretalk has been positive. I found it useful for managing calls and keeping communication more organized. The platform is fairly easy to learn, performs reliably for regular use, and provides the main tools needed without feeling overly complicated. ----- ページ：1 / 6\ 次へ: [次ページ](https://www.capterra.jp/software/219046/squaretalk-matrix?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/219046/squaretalk-matrix) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## 構造化データ