キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし17年
Squaretalkとは？
あらゆる顧客関係管理 (CRM) にシームレスに統合されたMatrix予測型ダイヤラーは、マーケティング・キャンペーンを自動化します。コミュニケーション・チャネル全体でエージェントのパフォーマンスと動作を追跡し、応答する可能性が最も高いリードに一致させます。また、Matrixは通話の頻度を制御し、エージェントの可用性に合わせてダイヤルを最適化します。Matrixは、100か国以上の地域での市内局番、携帯電話、フリーダイヤル番号と3,400の市外局番を世界中の顧客に提供し、地域に根ざしたビジネスの実現を支援しています。
Squaretalkの対象ユーザー
能動的なリテンションおよびセールス・チーム、トレーダー、テレマーケティング担当者、市場調査担当者、保険代理店のファイナンシャル・アドバイザーなどを抱えるビジネス・プロセス・オートメーション (BPO) コミュニケーション・センターや大手ブランドに適しています。
Squaretalkをご存知でしょうか？
別の人気製品との比較
Squaretalk
Squaretalkの他のおすすめ代替製品
Squaretalkの評判・レビュー
A Game Changer!
良いポイント:
Having worked with Squaretalk for over a year, I can confidently vouch for their exceptional VoIP service. The team, led by[sensitive content hidden], provides unparalleled support, promptly addressing any needs that arise. Highly recommend for seamless communication and dedicated assistance!
改善してほしい点:
I can confidently state that there are no downsides to their exceptional VoIP service. The reliability, performance, and support have consistently exceeded expectations. Squaretalk sets the bar high in every aspect.
Squaretalkからの返信
昨年
We're over the moon with your "Game Changer" title and 10/10 rating, George! Having you vouch for our exceptional VoIP service and our team's unparalleled support is what fuels us to keep doing what we're doing. Your long-term experience with Squaretalk only makes your recommendation even more valuable. You really made our day! As always, we're eager to hear more from you, so don't hesitate to share any additional thoughts.
Work with the Squaretalk team
良いポイント:
Immidiate support sbd response from the Squaretalk team if there are any problems appered during the work.
改善してほしい点:
For now there is nothing to complain about.
Squaretalkからの返信
11 か月前
Thanks for your kind words about Squaretalk, Anastasia! We appreciate your feedback and your choice to switch to Squaretalk! And we're glad to hear our support team has been helpful and responsive to your needs. We're here to help keep things running smoothly.
Squaretalk summary
良いポイント:
- Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns
改善してほしい点:
No client tracking. If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no. of Agents
Squaretalkからの返信
2 年前
Thanks for sharing your feedback. We are always eager to improve our service and will consider these points. Please don't hesitate to reach out to us if you need any assistance or want to share any suggestions or feedback.
Good for WHF
製品を使ってみた感想： Squaretalk is a good VoIP option if your business is spread all over the world like ours. All our agents work from home and we haven’t had any issues with access, call quality, or connection. It’s also very easy to oversee agent performance and keep track of our overall KPIs.
良いポイント:
It’s easy to use for all types of users and doesn't require an IT department to set up and maintain.
改善してほしい点:
Because we have a 24/7 operation, we hit all maintenance windows.
Squaretalkからの返信
4 か月前
Thank you for sharing your review and for choosing Squaretalk, Autumn! We're delighted that our platform's ease of use and reliable performance support your global work-from-home team. We understand the challenge of hitting all maintenance windows and appreciate your patience. We're continually working to minimize any disruption and improve our services to better accommodate around-the-clock businesses like yours. If you have any further feedback or need assistance, please don't hesitate to reach out.
Happy Holidays
製品を使ってみた感想： Pleasant. That's why we keep using Axiom.
良いポイント:
People I communicate with. Support and account managers are always helpful.
改善してほしい点:
Limited range of phone numbers we can order.
Squaretalkからの返信
12 か月前
Happy Holidays to you too! 🎄 We're delighted to hear that our support and account management teams have been helpful and a pleasure to communicate with. It's feedback like yours that brightens our day! We're constantly working to expand our offerings and hope to provide a wider range in the near future. 🌏 It's great to know that your overall experience with us has been pleasant. Thank you for continuing to choose our platform. Your trust and support mean the world to us. If there's anything else we can do to make your experience even better, please don't hesitate to reach out. Wishing you a joyful holiday season!
Easy to assimilate and work - reports need more time to be more effective
製品を使ってみた感想： As administrator it was easy to interact and implant our company Assimilation went well just the reports (billing one as well) need the extra work
良いポイント:
Easy software for agents and managervery comfortable interface for managers to control the agents
改善してほしい点:
reports still need lots of work - monitoring reports Outside listeners appear on managers monitorsno drop-down prefixes on WEBRTC
Squaretalkからの返信
昨年
Thank you for taking the time to give us a comprehensive review, John. As a VoIP Trusted Adviser, your insights carry a lot of weight, and we're genuinely grateful for them. It's music to our ears that you find our software easy for both agents and managers. Our aim has always been to make life a little simpler for everyone in the call center ecosystem, so cheers for letting us know we're doing something right. 🎶 We understand that the reporting and monitoring aspects require some fine-tuning. We're on it, and we appreciate your patience as we iron out those wrinkles. Also, the issue with outside listeners appearing on manager monitors and the lack of drop-down prefixes on WebRTC hasn't gone unnoticed. Consider these on our to-do list. 📝 Your candid feedback is exactly what we need to improve, and it's also what makes us strive to be better each day. If you've got any more thoughts (or concerns), don't hesitate to reach out. We're all ears and open inboxes.
Squaretalk review
製品を使ってみた感想： I would describe it as very positive, especially in the last year. They are always trying to improve. We get frequent checks by our account handler.
良いポイント:
Reliability and customer support. Answering rate is very good. Account handler and support available on Whatsapp and quick to reply.
改善してほしい点:
Sometimes we got already spammed numbers.I am not sure if it is Squaretalk or carriers mistake.
Squaretalkからの返信
12 か月前
Thank you for your review, Anel! We're glad our reliability and customer support meet your expectations. We're addressing the spammed numbers issue with our carriers and appreciate your feedback. We're happy to hear about your positive experience and the proactive support from your account manager. Your recognition motivates our ongoing efforts to improve.
Great Provider
製品を使ってみた感想：
From the beginning the contact person Ivan, assisted our company with the on-boarding answered all our questions and gave us satisfactory quotes for the requested services and supported our company in all the steps in order to integrate. After integration, we where then assigned to our personal account manager [sensitive content hidden]
, who has proven to be an absolute star in assisting us with our day to day operations. She has shown initiative and creativity that is making our experience with squaretalk fully customized and seamless in order to meet and exceed our expectations!
良いポイント:
Ease of use, can provide any number requested (need to meet some requirements). Balance notification, spam checker.
改善してほしい点:
Spam checker might not be as accurate as we would like sometimes.
Squaretalkからの返信
昨年
First and foremost, a big, heartfelt thank you for the glowing 10/10 review, Costas! As a COO, your perspective is invaluable to us, and we're delighted to hear how well Squaretalk fits into your operations. We strive to make Squaretalk as user-friendly as possible, so it's reassuring to know we're on the right track. While our spam checker has its good days and bad days, we're fully committed to making every day a good one. Your feedback here is crucial, and we're already brainstorming ways to enhance its accuracy. Kudos to Ivan and your personal account manager for making your experience exceptional. We know they're awesome, but it's so much more meaningful when we hear it from our clients. I'll be sure to pass along your kind words to them. Your review just solidifies why we do what we do. We're all about customizing our service to meet and exceed your expectations, so to hear we're doing just that is the perfect start to our day.
VoIP system
良いポイント:
I've been using Squaretalk for our communication needs for quite some time now, and I can confidently say it's been a game-changer for our business. From its intuitive interface to it's impeccable call quality, Squaretalk has exceeded our expectations in every aspect. Compared to other other systems we have used in the past, Squaretalk offers a very wekk-designed UI, with good support from the sales process, to the deployment of our server and to handling us over to our account manager.
改善してほしい点:
Nothing negative to say so far. I'm very satisfied with the service.
Squaretalkからの返信
7 か月前
Thank you for the great feedback on Squaretalk! We're thrilled that our intuitive interface and call quality have significantly benefited your business. It's wonderful to hear how smoothly everything from the sales process to deployment went. We appreciate your support and are here if you need any further assistance. Thanks again for choosing Squaretalk!
Squaretalk review
製品を使ってみた感想： I am very happy so far with the level of service and the product serve our needs
良いポイント:
24 hour support, reasonable rate, easy deployment
改善してほしい点:
changing did's is quite expensive for my liking, checking spam numbers cost a fee as well
Squaretalkからの返信
10 か月前
Thank you for sharing your Squaretalk experience, David! It's great to hear we've met your expectations in such a dynamic industry. We understand your concerns about the costs for changing DIDs and checking spam numbers. Rest assured, we're committed to ensuring our services remain cost-effective and continually review our pricing to reflect the value we aim to provide. Your feedback is invaluable in this process. We're thrilled Squaretalk has provided a level of service that stands out from your previous provider. Thank you for choosing us, and we look forward to continuing to support your business.
Satisfied with using Squaretalk on a daily basis!
良いポイント:
Thank you for providing a trustworthy, all time functioning service, as a company we are satisfied and especially thankful to [sensitive content hidden]
改善してほしい点:
the absence of option calling back to us via mobile app or seeing the missed call
Squaretalkからの返信
昨年
First off, a huge thank you for your 10/10 rating and for letting us know you're satisfied using Squaretalk on a daily basis, Ivanna! We're honored to be part of your toolkit. We're delighted to hear that our service has been trustworthy and functional for your team. Your compliments warm our virtual circuits! 😊 Now, onto your feedback about the absence of an option for callback via mobile app or viewing missed calls. Our development team is already working on enhancing the app's features, and your comments will absolutely be part of that conversation. Feel free to reach out if you have more suggestions or queries. We're here to make your Squaretalk experience even better.
Satisfied
製品を使ってみた感想： Customer service as well as the features provided are satisfactory
Squaretalkからの返信
昨年
Thank you for the high marks, Dilan! We're delighted to hear that you're satisfied with both our customer service and features. Our goal is to always provide top-notch service and solutions, so it's wonderful to hear that we're meeting the mark for you. Is there anything you think we could do even better? We're all ears! Thanks again for taking a few moments to share your experience. Looking forward to keeping those satisfaction levels high!
Squaretalk is what you need
良いポイント:
I like the most that it's easy to use or set it up and support is always there for any request and any problem you have.
改善してほしい点:
i can't find something that i like least or dislike.
Squaretalkからの返信
2 年前
Thank you so much for your positive review, Dimitris! We're thrilled that you find our solution easy to use and our support team helpful. Our team is committed to making the experience as seamless as possible for our users, and your feedback reassures us that we're on the right track. Please don't hesitate to reach out with any further queries or suggestions - we're here for you!
So far so good
製品を使ってみた感想： I just made one call as a test via Squaretalk, and it worked perfectly.
良いポイント:
I just made one call as a test via Squaretalk, and it worked perfectly.
改善してほしい点:
I wasn`t sure what prefix to use it, but the Customer Service from Squaretalk solved my problem
Squaretalkからの返信
2 年前
Thank you for taking the time to share your experience with Squaretalk, Carlos! We're glad to hear that your test call went perfectly and that our customer service was able to assist you effectively with your question about the prefix. As you continue to use our services, we are here to support you with any further queries or assistance you may need. We're committed to ensuring your experience remains positive and efficient. Once again, thank you for choosing Squaretalk and we're looking forward to serving you in the future.
A great all in one solution for our small / medium business
製品を使ってみた感想： Highly satisfied with the performance of the platform and its features
良いポイント:
The ability to manage all extentions and monitor performance of each.
改善してほしい点:
The fact that we have to use a third party app for mobile
Squaretalkからの返信
2 年前
Thank you for taking the time out of your busy day to share your feedback, we are happy to hear that you are satisfied with our platform! Feel free to reach out if there is anything we can provide you with or if you have any ideas on how we can make Squaretalk better. We are always looking for ways to improve and would love to hear more about how we can help you grow.
A good system integrated into your crm
良いポイント:
The system is easy to use, it is simple and practical. From the pms with a single click I can call my clients without having to use dialing. It has many other functions, which I don't really use, but it will certainly work for other businesses. The support is really excellent, the communication is fast and effective.
改善してほしい点:
So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt.
Squaretalkからの返信
2 年前
Thanks for the feedback, Sandra! We are so glad to hear that you are enjoying our product. And we'll make sure to pass this review on to our support team. We are constantly updating the product with more features and offerings, so please feel free to reach out with any suggestions on how we can make your work easier!
Predictive Dialer Amazing Product by Innitel
製品を使ってみた感想： My company has been clients of Innitel for more than 2 years, one of the reason for applying for their services was because of the Dialer. We use it every day with 4 brands and 5 offices works perfectly every day like a well oiled machine. The Dialer has solved for us many problems and has saved for us alot of money and of course manpower. Any callcenter that makes calls to clients daily must get the Innitel Predictive Dialer .
良いポイント:
Saves Money, Saves Manpower, Saves Time, Works on Pc Phone
Good support
良いポイント:
I really like the possibility of integration using workflow with other external applications
改善してほしい点:
it is not possible to export selected columns in call history
Squaretalkからの返信
2 年前
Thank you for your positive feedback, Bartosz! We are happy to hear that Squaretalk has helped you in your business ventures. We are constantly working on adding new features and improving the existing ones, so we'll be sure to pass this feedback on to our development team to add this feature to the roadmap. We hope that we can provide a solution for your request in the near future, so stay tuned for updates or reach out to us in case you need any assistance.
everything was great! nothing to complain
良いポイント:
The very quick response time, the quality of the service, and the Efficiency resulted in a productive collaboration.
Bullmarket review
製品を使ってみた感想：
we have a good expiriense with the dialer
any problem we incouter we know we have a great support team that fixing us any probem
Google Drive & Innitel
製品を使ってみた感想： We signed on as we are able to upload our lists straight from our google drive account. We used to store our lists on our PC which was unsafe. Quick and painless transition.
良いポイント:
Great Service! 3 minutes to get a support agent on the phone. Great feature set
Squaretalkからの返信
8 年前
We also have Dropbox as well!
GOOD SYSTEM and LOW PRICE!
製品を使ってみた感想：
- The support is very fast
- The system is realy easy
- The price is very low for this performance
良いポイント:
Support
改善してほしい点:
Vicidail Admin
Maximum Perfomance
製品を使ってみた感想：
I went from making a few hundred calls a day manually and closing 3-4 sales, to making thousands of calls and a daily average of 25 sales. The interface is easy to use and intuitive. And setup was fast and friendly. The support is there to help and advise even when there is a problem.
Really highly recommend using them for you call center.
Very good Software, the best in the category very friendful to use
製品を使ってみた感想： Very helpful to track down statistic, friendful and simple to use, Perfect tool to monitor activities of the business.
Squaretalkからの返信
9 年前
Always a pleasure! and we're glad to have you on board.
Perfect service
製品を使ってみた感想： I am working with innitel since 2015. We haven't got any quality issue. They have great tech support which available 24/7. This is amazing
