--- description: Genesys Cloud CXを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CXとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [コールセンターシステム](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.jp/software/21409/genesys-cloud ページ：1 / 12\ 次へ: [次ページ](https://www.capterra.jp/software/21409/genesys-cloud?page=2) > Genesys Cloud CXを使用すると、顧客関係がシンプルになります。電話、メール、チャットを1つのツールで結びつけ、顧客エンゲージメントを向上させることができます。 > > 評価：268人のユーザーによる評価は**4.3/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Genesys Cloud CXの対象ユーザー 非常に簡単なオールインワンのクラウド・コンタクトセンター・ソリューションを求めているあらゆる規模の企業。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.3/5** | 268 レビュー | | 使いやすさ | 4.4/5 | レビュー全体に基づく | | カスタマー・サポート | 4.0/5 | レビュー全体に基づく | | 価格の妥当性 | 4.1/5 | レビュー全体に基づく | | 機能 | 4.2/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Genesys - **ロケーション**: Daly City, アメリカ - **設立**: 1990 ## ビジネスコンテキスト - **価格プラン**: $75.00 - **対象となる企業**: 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Windows（オンプレミス）, Linux（オンプレミス）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: イタリア語, オランダ語, スウェーデン語, スペイン語, タイ語, トルコ語, ドイツ語, ノルウェー語, フランス語, ポルトガル語, ポーランド語, 中国語, 日本語, 繁体中国語, 英語, 韓国語 - **利用可能な国**: アイルランド, アメリカ合衆国, アラブ首長国連邦, アルゼンチン, イギリス, イタリア, インド, インドネシア, ウルグアイ, エクアドル, エルサルバドル, オランダ, オーストラリア, カナダ, カンボジア, ガイアナ, キューバ, コスタリカ, コロンビア, シンガポール さらに36件 ## 機能 - @メンション - Employee Coaching Tools - NPSアンケート構造 - SMSメッセージング - Task Automation - Workflow Automation - アンケートおよびフィードバック - アンケート／投票管理 - エンゲージメント追跡 - エージェント・インタフェース - カレンダー管理 - キャンペーン管理 - クレームのモニタリング - コミュニケーション管理 - コメント、メモ - コンテンツ管理 - コールセンター向け - タスク管理 - チャット、メッセージング - チャットボット - ナレッジベース管理 - ビジュアル分析 - フィードバック管理 - フォームのカスタマイズ - フルテキスト検索 - プロアクティブ・チャット - ボイスメール - マルチチャネル・データ収集 - モバイル・アクセス - リアルタイム顧客対応チャット - リスト管理 - レコーディング - 予測ダイヤラー - 労働力市場予測 - 受信箱管理 - 品質マネジメント - 多言語 - 従業員スケジューリング - 文字起こし／チャット履歴 - 生産性分析 - 自動ダイヤル - 自動ルーティング - 通話モニタリング - 通話ルーティング - 通話文字起こし - 通話記録 - 通話追跡 - 通話録音 - 顧客体験の管理 - 顧客履歴 ... さらに80件の機能 ## 統合 (合計18件) - Brightmetrics CCaaS Analytics - Epic - Google Workspace - Jenkins - Latitude by Genesys - Microsoft Azure - Microsoft Entra ID - OneLogin - Oracle Service - Ping Identity - Pivotal Tracker - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - UserVoice ... さらに3件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) ## 関連カテゴリー - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) - [自動音声応答システム](https://www.capterra.jp/directory/30231/ivr/software) - [顧客満足度ツール](https://www.capterra.jp/directory/30541/customer-satisfaction/software) - [カスタマーエクスペリエンス ソフト](https://www.capterra.jp/directory/30671/customer-experience/software) - [顧客エンゲージメントツール](https://www.capterra.jp/directory/30906/customer-engagement/software) ## 代替製品 1. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1787 reviews) 2. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [Nextiva](https://www.capterra.jp/software/175788/nextiva) — 4.6/5 (919 reviews) 4. [NiCE CXone](https://www.capterra.jp/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Freshdesk](https://www.capterra.jp/software/124981/freshdesk) — 4.5/5 (3470 reviews) ## レビュー ### "Good software for a call center in collection recovering service for automotive" — 4.0/5 > **Marc** | *2026年7月14日* | 自動車 | おすすめ評価：7.0/10 > > **良いポイント**: Able to have multiple phone tasks at the same time able to to record the call when needed addons option integration in a third software (Salesforces, PEGA...) and Web app platform solution Dashboard with mutlple data in live Campaign calling with specific lists integration of whatsapp chat for specifi campaign > > **改善点**: Some call bugs could happen Missing some features like: post call note during the call The Bluetooth headset connection is not reliable > > I used Genesys for a collection debt recovering service in automotive industry This software is a great compromise foa call center and value of money. The admin profil profile offer a wide range of addons and option, and the user profile can be personalised. lot of main data that can track, changing phone numbers for calling or sending message. ----- ### "Powerful Cloud Contact Center with Great Features" — 4.0/5 > **Piyusha** | *2026年8月4日* | 病院、ヘルスケア | おすすめ評価：10.0/10 > > **良いポイント**: Genesys Cloud CX offers a comprehensive set of contact center features in one platform. The call management, live chat, email, and omnichannel capabilities work well together, making it easier to manage customer interactions. The interface is intuitive, security features are strong, and the reporting and analytics provide valuable insights for improving customer service. > > **改善点**: The platform has a learning curve because of its wide range of features. Some advanced configuration options can be complex, and occasional system updates or minor bugs may require troubleshooting. Pricing may also be higher than some alternatives for smaller businesses. > > Overall, my experience with Genesys Cloud CX has been positive. It provides reliable call handling, chat, and email management in a single cloud-based platform. The system is stable, secure, and scalable, making it suitable for customer service teams of different sizes. While it takes some time to learn all of its advanced features, the functionality, reliability, and reporting capabilities make it a valuable solution for managing customer interactions. ----- ### "Powerful but dated, great engine under a clunky bonnet" — 3.0/5 > **ciara** | *2026年5月22日* | コンピュータ・ソフトウェア | おすすめ評価：3.0/10 > > **良いポイント**: What I have always appreciated is the depth of features and how well it supports a structured sales and support environment at scale. Running a team of SDRs, the routing, reporting, and visibility are genuinely strong and give me what I need to manage performance properly. It does a good job of syncing across devices which suits how I work between desktop and mobile throughout the day. From a value for money perspective, you can justify the cost if you are actually using the full capability of the platform. Customer support has been reliable over the years, especially when dealing with more complex issues that need proper attention. Once you get past the initial setup, it becomes part of your daily workflow and does its job consistently. It is not trying to be everything, so things like image editing or video editing are not relevant here, but for what it is built to do, it delivers. > > **改善点**: If I am being honest, it feels quite clunky and not particularly modern in terms of its out of the box experience. The UI could do with a proper refresh because some areas feel dated and harder to navigate than they should be. Ease of use is not its strongest point, especially for new starters who need time and support to get up to speed. There is also a heavy reliance on internet access, and the lack of meaningful offline capability can be frustrating when you are on the go. For a platform at this price point, I would expect more intuitive setup and less dependency on workarounds or additional configuration. While support is good when you reach them, self serve resources are not always the easiest to navigate quickly. It works, but it does not always feel efficient. > > I have been using it for about six years now, so this is coming from long term, day to day experience rather than a short trial. It is a solid platform that has supported my career well, particularly in leadership where visibility and control matter. That said, it has not evolved as quickly as I would have liked, and you do start to notice the gaps when you compare it to more modern tools. It requires a bit of patience and a willingness to work around some of its limitations, which may not suit everyone. From a commercial lens, it delivers value if you lean into its strengths and have the right setup behind it. It is dependable, but not particularly exciting to use, and that probably sums it up best. If you want something robust and proven, it is a safe choice, but if ease and modern UX are priorities, there are areas that could definitely be improved. ----- ### "Expensive but worth it" — 5.0/5 > **Sherry** | *2026年3月12日* | レジャー、旅行、観光 | おすすめ評価：7.0/10 > > **良いポイント**: There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting, etc). It makes helping our customers so much faster. The built in AI is always a plus\! > > **改善点**: The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. It has taken some time to learn it. Other than that, it is one of the more expensive programs or platforms. > > Overall using Genesys Cloud CX is very efficient, although not easy to learn. It takes some time to learn how to use it, but it is worth it. ----- ### "The best contact center I have worked with. Great for scaling up sales." — 5.0/5 > **Oliver** | *2025年6月8日* | イベント企画運営 | おすすめ評価：10.0/10 > > **良いポイント**: Simple to use and offers first-class connectivity. Makes calling so much quick by integrating it with other platforms. Absolutely friendly customer support making the quality much better. Moreover, all the features can be managed by admin dashboard giving full control. > > **改善点**: Now I do not have problems with this tool. However, during purchasing and launching, I needed assistance from their team just to be sure that I was doing the right thing. > > Best software for managing communication. I am happy with it and sticking with it. It provides all the support and services we needed. ----- ページ：1 / 12\ 次へ: [次ページ](https://www.capterra.jp/software/21409/genesys-cloud?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/21409/genesys-cloud) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ