--- description: Alterna CXを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alterna CXとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [顧客満足度ツール](/directory/30541/customer-satisfaction/software) > [Alterna CX](/software/213824/alterna-cx) # Alterna CX Canonical: https://www.capterra.jp/software/213824/alterna-cx > Alterna CXは、AIベースの体験管理ソフトウェアの大手企業であり、ガートナーによって世界的に評価されている上位3%のベンダーの1社です。 > > 評価：5人のユーザーによる評価は**4.8/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Alterna CXの対象ユーザー 小売、eコマース、金融サービス、保険、自動車業界のグローバルブランド企業を含む多様なセクターがAlterna CXの製品を使用しています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.8/5** | 5 レビュー | | 使いやすさ | 5.0/5 | レビュー全体に基づく | | カスタマー・サポート | 4.8/5 | レビュー全体に基づく | | 価格の妥当性 | 4.6/5 | レビュー全体に基づく | | 機能 | 4.4/5 | レビュー全体に基づく | | おすすめ率 | 100% | (10/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Alterna - **ロケーション**: Claymont, アメリカ ## ビジネスコンテキスト - **価格プラン**: $2,000.00 - **対象となる企業**: 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: 英語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アメリカ合衆国, アルジェリア, アルゼンチン, アルバニア, アンドラ, イギリス, イタリア, イラク, イラン, インド, ウクライナ, エジプト, エストニア, オランダ, オーストリア, オーランド諸島, カタール さらに58件 ## 機能 - アンケートおよびフィードバック - エンゲージメント追跡 - ダッシュボード - テキスト分析 - データ検出 - トレンド分析 - ネガティブ・フィードバック管理 - フィードバック管理 - マルチチャネル・データ収集 - レポート／分析 - 事業予測 - 感情分析 - 顧客セグメンテーション - 顧客体験の管理 ## 統合 (合計3件) - Slack - Zapier - Zendesk Suite ## サポートのオプション - メール/ヘルプデスク - ナレッジベース - チャット対応有 ## Category - [顧客満足度ツール](https://www.capterra.jp/directory/30541/customer-satisfaction/software) ## 関連カテゴリー - [カスタマーエクスペリエンス ソフト](https://www.capterra.jp/directory/30671/customer-experience/software) - [顧客満足度ツール](https://www.capterra.jp/directory/30541/customer-satisfaction/software) - [NPSツール](https://www.capterra.jp/directory/32075/nps/software) - [顧客ロイヤリティ向上ソフト](https://www.capterra.jp/directory/10031/customer-loyalty/software) - [予測分析ツール](https://www.capterra.jp/directory/30945/predictive-analytics/software) ## 代替製品 1. [Typeform](https://www.capterra.jp/software/137289/typeform) — 4.7/5 (945 reviews) 2. [Sogolytics](https://www.capterra.jp/software/127957/sogosurvey) — 4.7/5 (730 reviews) 3. [Jotform](https://www.capterra.jp/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 4. [SurveyMonkey](https://www.capterra.jp/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 5. [Zoho Survey](https://www.capterra.jp/software/131426/zoho-survey) — 4.6/5 (450 reviews) ## レビュー ### "Great tool for customer and employee feedback management which drives you to take relevant actions" — 5.0/5 > **Betül** | *2021年5月10日* | 経営コンサルティング | おすすめ評価：10.0/10 > > **良いポイント**: Integration is quite fast and flexible, in couple of weeks you can start collecting feedbacks from various channels. Team is fantastic and very helpful throughout the entire process. You can collect feedback and act across customer and employee journeys. Real-time event management option gives you the ability to direct the feedback, to the relevant staff, to close the loop and fix the issues as fast as possible, this also empowers front-line staff. Control panel is very easy to use and adaptable for all measurement metrics (NPS, CES, etc.), you can add or change questions in minutes. Quota management system is very functional and detailed, you can set your rules, like; how many times customer receives surveys according to the survey type or event frequency. Well worth the money. > > **改善点**: There is nothing to mention. They continue to add new features and are consistently collecting feedbacks about the software and support team to improve. > > Great customer and employee feedback management tool not only with features but also with its customer support team. Super easy to use and helps you explore root causes of positive and negative drivers. The overall experience has been very good\! ----- ### "Excellent solution for our VoC Programme" — 5.0/5 > **Andrus** | *2021年5月13日* | 金融サービス | おすすめ評価：10.0/10 > > **良いポイント**: Alterna CX includes a wide variety of functions for the VoC programme - from data integrations to survey sending and dashboards. You'll find most of what you can expect from a VoC solution in here. It was easy to integrate the solution to our legacy system, contact center, app engine etc. Setting up automatic triggers, filters, quotas, follow-up calls to detractors is quite straightforward once you get used to UI. It offers fair bit of options for setting up different kind of questions and questionnaires. It also provides dashboards for real-time overview of customer feedback - and options to customize and compose a dashboard to your own liking. Alterna CX suits well for businesses with many business units and segments - we are gathering customer feedback with ease from 5 different countries across various touchpoints. And have good overview of all results. System is well built, offering enough flexibility to accommodate our particular wishes and limitations. And last but not least, the support staff is also very responsive and cooperative to find solutions to such cases. > > **改善点**: It may take some time to learn the UI and get a grip of all the functionalities that the solution offers. But this is normally expected from a solution that is not just a simple survey sending tool. > > With Alterna CX, we get feedback from customers from multitude of touchpoints across all subsidiaries. This provides good insight of what the customers think and feel about our products and services. Allowing us to implement actions and solutions for improving CX. Beyond single projects it has helped to strengthen the culture of 'listening to the customer' in the whole organization. ----- ### "Alterna a great CX enabler" — 4.0/5 > **Vipul** | *2021年7月22日* | 金融サービス | おすすめ評価：8.0/10 > > **良いポイント**: Alterna CX provides a Voice of Customer and NPS program to collect our customers' feedback and has allowed us to improve our NPS score. Their platform has made collecting feedback from our customers as easy and intuitive as it could be. They allowed us to move beyond the survey and understand key drivers of customer expectations and take the right actions to improve. The team behind it is eager to support its customers drive business growth and continuously improves its product. > > **改善点**: Not that I can think of right now, I believe Alterna CX will continue to grow. ----- ### "Great CFM tool, one should definitely speak to these guys before making a decision\!" — 5.0/5 > **Harin** | *2021年6月21日* | 投資運用 | おすすめ評価：10.0/10 > > **良いポイント**: Awesome features, highly customisable, provides flexibility, gives freedom to setup own surveys from the UI with lo-no code based design, integrates well within the standard enterprise ecosystem > > **改善点**: Could look at more clients in this part of the world, though the support is not an issue, it helps to have someone locally available, however its not a hindrance, good to have, not a must-have > > Excellent team, understands the use case well, provides support when required, teach team capable enough to handle all the customisations ----- ### "A Useful CX Tool" — 5.0/5 > **Melih** | *2021年5月3日* | 小売 | おすすめ評価：10.0/10 > > **良いポイント**: I have observed that Alterna CX is the up-and-coming preferred Voice of Customer solution in the market with its flexibility in implementation, innovative skills in CX analytics, and best value for money. The program's automation is key to improving customer experience and can be easily integrated into internal portals or CRMs. Alterna CX helps identify critical drivers of satisfaction and enables to take the necessary actions for continuous improvement. > > **改善点**: I don't think that there is any specific improvement area for this tool. ## リンク - [Capterraで表示する](https://www.capterra.jp/software/213824/alterna-cx) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ