With 35+ years of innovation and trusted by more than 6,500 properties in 45 countries, RMS Cloud provides smart property management technology to the hospitality industry. Fully equipped with operational and guest-centric modules, RMS helps properties to increase revenue, streamline operations and deliver strong customer engagement. Designed for hotels, serviced apartments and campgrounds, as well as other industries such as shopping centres, defence barracks, marinas and workforces.
Small to large-sized hotels/resorts, B&Bs, serviced apartments, motels, lodges, parks & campgrounds, lifestyle villages, house lettings, marinas, day spas, shopping centres and student accommodation.
クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル）
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WE love RMS and wish we had switched sooner!
コメント: Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.
We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.
Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.
RMS - The Hospitality Cloudからの返信
Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.
One of the Best Reservation softwares!
コメント: This has been easy to use and easy to navigate. The support team is literally a click away and has helped get everything set up and switched over from our old system.
I love how easy it is to navigate and that there are several different ways to make a reservation, as well as look up a reservation.
When you sign up for the beta version of the dashboard, it does not allow you to change the location. It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.
Hi Elizabeth, thank you for sharing this glowing review of RMS! We're thrilled to hear that you're enjoying the software and finding it easy to navigate. With the beta dashboards, if you click the pencil icon in the top left, that will let you change the weather location. Let us know if this isn't working for you and the team will investigate. -Hayley
RMS the PMS
We have multiple properties in RMS and it is very easy to switch and look at each property. There are plenty of features and reports available and I thought they're easy to understand.
OTA integration is quite slow. We were unable to transfer data from the previous PMS we used into RMS so it took a lot of time for us to enter everything into the new system.
RMS Training or the lack of!
コメント: New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.
Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!
Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.
Hi Bruce! Thank you for leaving a review, I followed this up with support who let me know they reached out to you and assisted you with your queries. They might have mentioned this, but we'll soon be launching RMS University, a self-paced learning platform that will include a range of modules, from beginner through to advanced. We also have our help centre knowledge base that features articles, visual guides, webinars and videos to help you out with different topics. You can access it here: https://helpcentre.rmscloud.com/ Thanks!
RMS Customer Service
We have never had a problem getting excellent service from RMS with their help assistance being second to none.
I have used other products and never had the service we receive with RMS.
I find RMS software simple and very user friendly. It can do anything you need it to do once you set it up right and the set up is simple with fantastic assistance from the team at RMS
I don't like that the accountancy package isn't an inclusion in the basic system.
Hi Karen, thank you so much for your review. RMS offers full PMS accounting and has a free generic financial extract which can be run to download an export file compatible with most external finance systems. We also have an optional paid module to interface to partners MYOB, Xero or QuickBooks but many are happy to use the free generic financial export https://helpcentre.rmscloud.com/generic-financial-export-info/generic-financial-export-information