A True Game Changer
Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.
Very Customizable POS System. Excellent Reporting. All features needed for success.
製品を使ってみた感想： Reporting has been amazing and has really helped our manager stay on top of their metrics.Integrations with 7 Shifts scheduling has been a game changer.We are detailed technical people so we were able to customize many features that made sense for our restaurants. Not the prettiest UI, more like an Android but no major complaints from servers.
The Reporting is a STAR versus our experiences with other POS like CAKE, NCR/Aloha.There are alot of great features that cater to tableside service restaurants like ours.A little overwhelming but There is a custom feature for almost every different item in the restaurant. Authorizations for different roles, control of delivery services, multi-location management, modifiers, discounts. Much more robust than other services I have used (CAKE, UPSERVE/Lightspeed, NCR)
The Sales Staff was not the friendliest. The implementation team also had a very bad attititude. The job got done with both but it was a rough experience.Customer service is decent. They have been getting better over time! A few downtime issues have occurred and SpotOn does not have an offline payment processing mode.They do however, install back-up 5G LT but forgot to train our managers on how to switch over to this network quickly.
Thank you for your feedback, Patrick. We are constantly evolving our tech and services to support businesses better. We've passed this feedback to the appropriate teams on our end, but we're happy you are enjoying the Reporting feature & other capabilities.
Bait and switch
製品を使ってみた感想： Hands down the worst experience with a POS company I have ever had. There are so many options out there don’t get sold by this company.
It’s easy to and and modify new menu items.
Worst customer service I’ve ever experienced with any POS company. Implementation and set up was a complete disaster. Still haven’t gotten our training call and have now been installed almost 2 weeks. Can’t issue refunds to customers without a 3 days period which is unacceptable. And so much more.
We apologize for the trouble you've experienced. Know that we hear you, we understand your frustration, and are working to resolve the issue. We've passed this along internally and sounds like a member of our team is trying to get in contact with you.
SpotOn Review for Multiple Brands & Locations
製品を使ってみた感想： Overall we are pleased with SpotOn POS in all of our restaurants. Being so new to the game, it feels at times that their support teams are learning as they go. There are things we have had to figure out on our own with loyalty, gift card processing, email marketing, etc. Sense of urgency when it comes to support is an area of opportunity for SpotOn on, but [sensitive content hidden] and the other members of the Restaurant Success Team have been able to jump in and assist as needed.
The Above Store dashboard is extremely helpful and easy to use. Reporting is detailed and in real time. Menu Item programming and screen layout is very user friendly and easier than other POS systems. SpotOn Reserve is a great addition at all of our locations and helps speed up seating, wait list estimates, organize reservations and makes our Host teams more efficient. [sensitive content hidden] (SpotOn Restaurant Success Manager) has been an absolute pleasure to work with. She is hands down the most knowledgeable and helpful person on their team!
Our initial launch was a little rocky, and rolling out gift cards with Valutec and the loyalty program through SpotOn had quite a few speed bumps.
We appreciate your feedback, Juliane. We will be sure to pass this along to the Restaurant Success Team! Small businesses are at the core of local communities, and we're proud to help support you and your business.
Overall Great new POS system with loads of features but also bugs/issues
製品を使ってみた感想： Overall it is an 8/10 for me. We are glad we switched, and are glad to see some of these issues being addressed. I feel in the long run, this was a good decision for us and look forward to working with them more.
Spot-On is a great POS overall and is helping our business in many ways. The reporting and back of house features are amazing. Lots of useful reports. Customer service is also great! Our rep, [sensitive content hidden] is wonderful and is always available to answer our questions!
I feel like the company and system itself is still new and has a lot of bugs and issues they need to work out. A lot of the features are amazing, but come with issues they have yet to figure out. The Cash-discounting feature is cool since it is saving us a lot of money, but it seems to wreak havoc on other functions and reporting, causing things to get confusing.
Thank you for your feedback, Collin -- we are constantly evolving our tech and its capabilities to support businesses better. Keep an eye on our monthly newsletter for frequent updates and improvements.