--- description: SpotOnを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SpotOnとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [順番待ちシステム](/directory/31495/waitlist/software) > [SpotOn](/software/197473/spoton-restaurant) # SpotOn Canonical: https://www.capterra.jp/software/197473/spoton-restaurant ページ：1 / 16\ 次へ: [次ページ](https://www.capterra.jp/software/197473/spoton-restaurant?page=2) > SpotOn Restaurantは、レストランを熟知したエキスパートたちが設計した、レストラン経営者向け超高速POSシステムです。 > > 評価：370人のユーザーによる評価は**4.2/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### SpotOnの対象ユーザー SpotOn Restaurantは、レストラン経営者向けに、レストランを熟知したエキスパートにより設計されています。ファインダイニング、バーおよびナイトクラブやクイックサービス・レストランなどのレストラン向けに、特別に設計されています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.2/5** | 370 レビュー | | 使いやすさ | 4.2/5 | レビュー全体に基づく | | カスタマー・サポート | 4.2/5 | レビュー全体に基づく | | 価格の妥当性 | 4.2/5 | レビュー全体に基づく | | 機能 | 4.2/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: SpotOn - **ロケーション**: San Francisco, アメリカ - **設立**: 2013 ## ビジネスコンテキスト - **価格プラン**: $99.00 - **価格モデル**: (無料版が利用可能) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Chromebook（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: アメリカ合衆国, メキシコ ## 機能 - Kitchen/Menu Management - PCI準拠 - SMSメッセージング - SNSプロモーション - アポイントメント管理 - アラート／通知 - エンゲージメント追跡 - オンライン予約 - オンライン決済 - カスタマー・サポート - カレンダー管理 - キャンペーン分析 - キャンペーン管理 - キャンペーン計画 - タッチスクリーン - ダッシュボード - チャンネル管理 - デビットカード／クレジットカード処理 - データのインポート／エクスポート - ネガティブ・フィードバック管理 - プロモーション管理 - マルチキャンペーン - リマインダー - リワード管理 - ルーティング - レビュー・モニタリング - レビュー通知 - レポートと統計 - ロイヤリティプログラム - 予約メモ - 予約管理 - 取引のモニタリング - 受注 - 団体予約 - 在庫管理 - 待ち時間追跡 - 応答管理 - 決済処理 - 注文管理 - 注文追跡 - 直接払い - 表管理 - 複数支払いオプション - 請求、インボイス - 販売時点情報管理 (POS) - 連絡先データベース - 順番待ちステータス追跡 - 顧客アクティビティ追跡 - 顧客データベース - 顧客ロイヤルティ・カード ... さらに29件の機能 ## 統合 (合計27件) - 7shifts - Apple Pay - Auto Decision Platform - BevSpot Food and Beverage Management - Craftable - DAVO - DolceClock - DoorDash for Merchants - HotSchedules - INControl - MarginEdge - Marqii - PayPal - Paycom - Paycor ... さらに12件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [順番待ちシステム](https://www.capterra.jp/directory/31495/waitlist/software) ## 関連カテゴリー - [順番待ちシステム](https://www.capterra.jp/directory/31495/waitlist/software) - [バー用POSシステム](https://www.capterra.jp/directory/30897/bar-pos/software) - [レストラン管理ソフト](https://www.capterra.jp/directory/20026/restaurant-management/software) - [POSシステム](https://www.capterra.jp/directory/20052/point-of-sale/software) - [決済システム](https://www.capterra.jp/directory/30232/payment-processing/software) ## 代替製品 1. [Toast POS](https://www.capterra.jp/software/136301/toast-pos) — 4.2/5 (551 reviews) 2. [Lavu](https://www.capterra.jp/software/118828/lavu) — 4.2/5 (258 reviews) 3. [CAKE POS](https://www.capterra.jp/software/143463/cake-pos) — 4.6/5 (522 reviews) 4. [Epos Now](https://www.capterra.jp/software/152638/epos-now) — 3.8/5 (719 reviews) 5. [TouchBistro](https://www.capterra.jp/software/140677/touchbistro) — 3.8/5 (412 reviews) ## レビュー ### "SpotOn and Great Customer Service" — 5.0/5 > **Bill** | *2025年5月16日* | 飲食店 | おすすめ評価：9.0/10 > > **良いポイント**: The user interface is ahead of the game when it comes to other POS's. Also, the tech and application support is top notch. It took a bit of getting used to, but once we did, it was a huge improvement over our old system. That and the online ordering capabilities as well as the Doordash Direct functionality make it a win win for us. > > **改善点**: It took a bit of getting used to once we implemented. I'm not sure if it's the fact that we were with our old system for many years prior and we were used to it, but relearning was the hardest part. > > It's been great. I recently had an issue that Client Success Partner \[sensitive content hidden\] helped me out with and exceeded my expectations\! She helped me resolve a transition issue from my old POS and allowed us to close the book on it completely. Very much appreciated\! ----- ### "SpotOn its Amazing\!\!\!" — 5.0/5 > **Gabriela** | *2025年8月22日* | 飲食店 | おすすめ評価：10.0/10 > > **良いポイント**: Spoton is a top-tier payment processing and digital marketing company that truly understands the needs of modern businesses. Their platform handles complex menu modifiers seamlessly, making it perfect for restaurants with intricate setups. The customizable reports provide deep insights to drive smarter decisions. Their email marketing and loyalty programs are easy to use and highly effective. Online ordering with built-in discounts adds tremendous value. What really sets Spoton apart is their outstanding customer service—especially from \[sensitive content hidden\], whose expertise and support are second to none. Highly recommended for businesses seeking a powerful, all-in-one solution. > > **改善点**: One area where Spoton could improve is communication with their development team—feature requests or technical issues sometimes take longer than expected to be addressed. Additionally, the offline mode for taking transactions isn't as seamless as it could be, which can be a challenge during internet outages. These issues don’t outweigh the platform’s strengths, but they’re worth noting for businesses with high-volume, always-on operations. > > My overall experience with Spoton has been exceptional. The platform is powerful, intuitive, and tailored to meet the unique needs of complex businesses. With expert support from \[sensitive content hidden\], I always feel confident navigating their tools and growing my business. ----- ### "SPOT ON is the WORST POS SYSTEM" — 1.0/5 > **Kris** | *2026年3月25日* | 食品、飲料 | おすすめ評価：0.0/10 > > **良いポイント**: I originally purchased this system to replace my existing system. I wanted the cloud based system that wouldn’t fail during power outages and the handhelds were also a bonus. > > **改善点**: It’s really hard to come up with a least favorite when there are so many issues that have gone wrong. I guess I would have to say Spot On’s inability to fix the problems is the biggest problem we have currently > > We purchased the spot on POS system about a two months ago for our restaurant. It has been a total disaster to say the least. The problems started almost immediately when they missed the installation date that we both agreed to. When they did finally install, their technician was an unprofessional buffoon. Upon arrival he disconnected our AV system and our back office system that was supposed to remain running until we could transfer over our gift cards. After unplugging everything, he then determined our wiring wasn’t sufficient for the new system. Mind you this is a few hours before we need to open for the day. Once he finally figured out the wiring was fine, he installed the system. 4 terminals and 8 handhelds along with several printers. Once the system was turned on, we noticed there were many missing items, buttons, categories, etc. all of which had been worked on and discussed in several zoom programming meetings. Now the fun starts. Prices are wrong, discounts are added instead of subtracted, gratuity can’t be added, printers malfunction, systems lose connectivity to the internet, handhelds don’t work, back up cell service fails, tickets won’t print to the kitchen, the list continues. The next day brought a fresh new set of challenges, including categories disappearing and previous day programming corrections being erased. As I sit here a month after system start up, problems still persist. All I can do is warn anyone thinking about purchasing this system regrets. We are still having problems with the system, accurate reporting, credit card processing and their ability to fix many of the problems with the system. ----- ### "Ok POS, terrible developer experience - 26 days and still no API key" — 2.0/5 > **Michael** | *2026年4月14日* | マーケティング、広告 | おすすめ評価：2.0/10 > > **良いポイント**: In-store POS works well. Card processing is reliable. The hardware is solid. Reporting dashboard is decent for a restaurant operation. > > **改善点**: API access process is broken. 26 days from first request to receiving a Google Form — not credentials, a form. No self-serve developer portal. No sandbox. No timeline given at any step. Stripe gives you keys in 30 seconds. Square gives you a sandbox in 2 minutes. SpotOn makes you email three people, wait through OOO auto-replies, and fill out an intake form just to start the approval process. If your business depends on a custom integration, budget a month of waiting. > > SpotOn is a fine POS for in-store transactions. The product works. But the developer experience is nonexistent. We are building online ordering for a coffee shop that opens this week. The POS is installed, the website is live, the API spec is written. SpotOn is the only bottleneck. There is no escalation path, no public developer email that works (partner-support@ bounces), and no visibility into where your request sits in their pipeline. ----- ### "Review from Cary" — 4.0/5 > **Cary** | *2025年12月31日* | 飲食店 | おすすめ評価：8.0/10 > > **良いポイント**: Customer Service from \[sensitive content hidden\] and Sales Representative \[sensitive content hidden\]. Cellular backup works well on handhelds. > > **改善点**: Reports, Contest setup poor, Enterprise Reporting, flexibility of moving certain items on ticket command screens, handheld connectivity issues > > Overall I would say average except for Customer Service. It is great. Terminals don't hold cellular as well as handhelds. ----- ページ：1 / 16\ 次へ: [次ページ](https://www.capterra.jp/software/197473/spoton-restaurant?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/197473/spoton-restaurant) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## 構造化データ