キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年
Forethoughtとは？
Forethoughtは、既存のヘルプデスクに接続し、着信サポート・チケットに迅速かつ正確に応答することで、顧客およびエージェントの全体的なエクスペリエンスを改善します。
Forethoughtは、顧客の感情を理解しています。Agathaを使用すれば、ぎごちないチャットボットを運用したり、他のエージェントに転々とつなぐ必要はありません。質問に対する自然で正確な回答が即座に得られます。それぞれのニーズに最適なカスタマー・エージェントに転送することも可能なので、顧客満足度の向上とサポート・コストの低減につながります。
Forethoughtの対象ユーザー
Zendesk、Salesforce Service Cloud、またはServiceNowを使用して、カスタマー・サポートのニーズを管理する大企業およびエンタープライズ・ビジネスに最適です。
Forethoughtをご存知でしょうか？
別の人気製品との比較
Forethought
Forethoughtの他のおすすめ代替製品
Forethoughtの評判・レビュー
Forethought's performance is very good
製品を使ってみた感想： Overall, it's a great product and it helps a lot.
良いポイント:
I like how it automates everything and combines your knowledge base.
改善してほしい点:
It's not always accurate. The product's AI could use some tweaking.
It help businesses to improve their customer service operations.
製品を使ってみた感想： For companies looking to enhance customer service processes and offer a better customer experience, Forethought's software solutions can be useful resources. Their AI-based technology has the potential to lower costs and boost productivity, which can aid companies in remaining competitive in the current market.
良いポイント:
Their main offering is "Agatha Answers," an AI-powered knowledge management platform that uses machine learning and natural language processing to automate customer support.
改善してほしい点:
Although AI-based solutions like Forethought's Agatha Answers are intended to deliver precise and effective answers to customer inquiries, they might occasionally fall short of a human agent's level of accuracy.
Forethought is a solid business tool for email deflection
良いポイント:
Contact deflection rates and configurability to improve quality.
改善してほしい点:
It takes a lot of work to ensure the model fits business needs.
A User-friendly Tool for Ticket Management.
製品を使ってみた感想： Forethought has been praised for its ability to improve the efficiency of customer support operations by automating ticket tagging and routing, as well as providing agents with relevant information to resolve customer inquiries more quickly and accurately
良いポイント:
The software has been designed to prioritize tickets and improve the efficiency and productivity of businesses in various sectors such as retail, education, finance, and travel.
改善してほしい点:
sometimes issues with the accuracy of Forethought's ticket tagging and routing features.it doesn't support images. it takes a bit of time to open up itself.
Si buscas una IA no dudes en Forethought
良いポイント:
al tener una IA con aprendisaje autonomo permite que la empresa cresca de manera exponencial.
改善してほしい点:
el servidor donde se encontrara alogado tiene que tener muy buenas caracteristicas para que el aplicativo no presente errores.
Best software for customer support operations
製品を使ってみた感想： overall i found it very useful for customer support operations.
良いポイント:
I liked most about Forethought is it enables seamless interaction with current customer care systems, making it simple to set up and utilise.
改善してほしい点:
Forethought may require some initial setup and training to fully integrate into existing workflows and that is difficult part.
Great tool for help desk; I look forward to seeing more updates and features.
製品を使ってみた感想： The ability to connect easily with other resources is so helpful! I'm looking forward to seeing the further developments and especially seeing more what Agatha is capable of.
良いポイント:
It generates past tickets or articles which are pretty relevant to the page you are on. The ability to preview without having to open a new window entirely and add to a reply with the click of a button is a huge timesaver. There's also a combination of categories from past tickets to articles, which can be helpful, especially as they are organized separately. It's a great add-on where it's easily accessible when needed, but does not take away from ease-of-use on Zendesk overall.
改善してほしい点:
I noticed that the articles used to include a direct hyperlink when added to a reply, but now just add the content of the article. It would be nice if we could have both features. In addition, it might be fun to see the ability to search within a user's past email history to generate relevant tickets specific to that user as well for any longstanding issues.
Great For Finding Additional Information
製品を使ってみた感想： Overall, I think this is a great option for our company and I'm looking forward to using this product more fully in the future.
良いポイント:
The feature I like most is being recommended previous tickets that deal with the same subject matter. It's especially helpful to ensure I am being consistent with my teammates and for helping me answer questions I'm unsure of.
改善してほしい点:
This software does sometimes recommend information that does not pertain to my ticket. Sorting through the incorrect information can be time-consuming.
Go Aggie!
良いポイント:
The more we use Forethought/Agatha, the more it learns and the more useful it becomes to us in our daily work.
改善してほしい点:
I find the 'back' button an annoying aspect, after clicking into a past ticket, I wish the rest of the options displayed below the currently-selected options, rather than having to click 'back'.
Very Helpful
製品を使ってみた感想： The team at Forethought have been fantastic to work with throughout the entire process so far!
良いポイント:
Our company is using the full suite of products currently offered by Forethought. We have found them all to be helpful so far, although we are still in the implementation stage.
改善してほしい点:
Agatha AI is still learning since we are new customers, so she doesn't yet always suggest the best answers.
