Dialpad

Dialpad, A Phone System You Must Try!

製品を使ってみた感想： Overall, hands down one of the best VoIP systems I have ever used. Customer support is even great.

良いポイント:

Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging.

改善してほしい点:

Honestly, Dialpad is great. I don't hqve any negatives to say about using them as a phone system.

Texting Feature is a huge upgrade from other tools!

製品を使ってみた感想： Best phone software we've used yet and we've used 3-4.

良いポイント:

Compared to other phone softwares, Dialpad is huge step up for call centers. Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I mentioned already, what truly sets Dialpad apart is their ability for any user in the assigned department to read and follow up on text messages. Other softwares limit the text messages to only be viewable by the user that sends the message, which prevents teams like ours from seeing the messages and following up if the user is not working.

改善してほしい点:

Not sure if this is a premium features or maybe just not one we have turned on, but I would love to also play back outbound calls.

Tactics DO Not Sign UP-Beware Deceptive Sales

製品を使ってみた感想： I am extremely disappointed with my experience with Dialpad. From the beginning, they lied to me to trick me into a contract with them. I was explicitly told that I would be able to add and remove users as needed for my business. However, this turned out to be a blatant lie. After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional licenses, even though I am not using them. These licenses are now permanently added to my contract, contrary to the false assurance I was given that I could cancel at any time. Getting a hold of someone on the phone or receiving any form of customer support is practically non-existent. They only seem interested in talking to new customers, likely because they aim to trap as many people as possible into these deceitful contracts. Once you're in, they don't care about helping you out. The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance. I am now stuck paying over $300 for just 3 lines that I am using, while being contracted to pay for 7. On top of that, transferring your toll-free number is not free as they misleadingly imply—you have to pay additional fees to receive calls to your toll-free number. It is really messed up that a company would use such deceptive tactics to trick customers. I am determined to leave a review everywhere I possibly can to warn others about this platform. Save yourself the frustration and go somewhere else! Dialpad is not worth the headache and the hidden costs.

良いポイント:

It is all a scam i don't like the way they use deceptive tactics to trick new customers into contracts

DO NOT USE HORRIBLE SERVICE

製品を使ってみた感想： Absolutely horrible experience with Dialpad, Initially it was fine, however as soon as I had any technical issue it gets passed from team member to team member all telling me to do the same thing that did not fix the issue. They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked and I had already tried that. To then get passed onto another and another. All whilst nobody actually listened to the actual issue.

良いポイント:

User interface was ok and fairly easy to get around. But nothing actually worked

改善してほしい点:

Basically everything else - Customer service is more useless then a blind dog trying to figure out what is going on - Doesn't forward calls to external numbers effectively or efficiently.

Dialpad Delivers Seamless Communication

製品を使ってみた感想： It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless and efficient solution for modern team collaboration.

良いポイント:

There is a great intuitive interface, cloud-based accessibility, and robust features Calls made using the platform are clear and the video calls and AI-driven transcription services are stellar.

改善してほしい点:

Monthly price can get pretty high as each feature is done piecemeal.