キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

Dialpadの概要

Dialpadは、どのデバイスでも必要な電話機能を利用できるようにすることでチームをつなぎ続ける最新のクラウドベースの統合コミュニケーション・システムです。Dialpad Talkのネイティブ音声インテリジェンス機能は、リアルタイムの書き起こしや、アクション・アイテムがハイライトされた通話後の要約作成を活用して生産性を向上させます。さらに、G Suite、Office 365、Zendesk、Salesforceとの統合により、チームが毎日使用するアプリケーションとの迅速なデプロイと自動同期が可能になります。

Dialpadの対象ユーザー

営業担当者の効率を高め、ランプタイムを短縮することを目指すあらゆる規模の営業組織に適しています。

Dialpadソフトウェア - 1
Dialpadソフトウェア - 2
Dialpadソフトウェア - 3
Dialpadソフトウェア - 4
Dialpadソフトウェア - 5

Dialpadをご存知でしょうか? 別の人気製品との比較

Dialpad

Dialpad

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4.4 (518)
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4.1 (518)
VS.
価格プラン
価格オプション
機能
連携サービス
使いやすさ
価格の妥当性
カスタマーサービス
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無料バージョン
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4.3 (3,866)
4.2 (3,866)
4.3 (3,866)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

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Dialpadの評判・レビュー

評価ポイント

総合評価
4.2
使いやすさ
4.4
カスタマーサービス
4.1
機能
4.2
価格の妥当性
4.2

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Erin
Executive Director
認証済みLinkedInユーザー
教育管理, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Easy Transition. Great Ongoing

4.0 3 年前
動画プレイヤーで日本語字幕を表示できます
Jonatan
Jonatan
コロンビアのSupervisor
認証済みLinkedInユーザー
物流、サプライチェーン, 51~200人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

An app that you would not stop using!

5.0 3 年前

製品を使ってみた感想: Quality, Dialpad talk not only allow us to answer and make calls, but we can use it to track every possible KPI and with that, keeping the quality of the service by auditing each interaction.

良いポイント:

Dialpad talk has several features but the most amazing one if Voice AI, it allows us to identify the matter of a call and lead us to analyze every interaction.

改善してほしい点:

Groups, we would like to have more control about groups of people created within the app, due to the current moment we are living (pandemic) we are more connected than ever, and people love personalizing their groups.

Russell
Russell
アメリカのCEO
認証済みLinkedInユーザー
経理, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Artificial feature limitations soured my experience with Dialpad

4.0 3 年前

製品を使ってみた感想: Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.

良いポイント:

Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.

改善してほしい点:

The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that.

Karly
アメリカのCompliance Consultant
運輸、トラック、鉄道, 201~500人規模の会社
使用期間: 1年以上
投稿経路

I love Dialpad!!

5.0 3 週間前 新着

製品を使ってみた感想: I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and successful.

良いポイント:

Dialpad makes my dialing and communicating with clients so much easier! The AI technology paired with the user friendly designed and functions make my life so much easier.

改善してほしい点:

I will you could email clients out through Dialpad!

Carrie
アメリカのOwner
法律サービス, 2~10人規模の会社
使用期間: 1~5か月
投稿経路
ソース:SoftwareAdvice

Misrepresentation of Services

1.0 4 週間前 新着

良いポイント:

The idea that our phones, webchat, and fax could all be in one place.

改善してほしい点:

Last fall, we signed up for their services, emphasizing the importance of seamless integration with Lawmatics, our CRM. Despite assurances that everything integrated smoothly, we've encountered major headaches along the way. We started talking with Dialpad last fall and had multiple calls/zoom meetings with them. We told them we used Lawmatics for our CRM and that it was critical that everything integrated directly to Lawmatics. We were assured on numerous occasions that everything did integrate into Lawmatics. Once we signed up for both phone and website chat, they started billing us for the website chat service, even though it was not up and running. They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to even look at. Once we got the suspicion that the web chat did NOT integrate to Lawmatics, we emailed them directly and asked. It took over a month for them to finally come back and say that the web chat did NOT integrate directly with Lawmatics, but they were happy to build out a custom zapier connection for an additional $$$$ (crazy amount here). I immediately requested a refund and cancellation of the web chat services, and they have spent another 2 months beating around the bush before telling me that can't do that, and I'm stuck with their contract for web chat. This is after the issue we had with their fax service. We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah, that's a known issue"- a known issue that their fax doesn't work??? At least they did let us cancel that service. It's a reminder to be vigilant about who we partner with and to ensure that promises made align with the actual service provided. I hope this insight will help others avoid the mistake that I made in choosing to work with Dialpad.

認証済みレビュアー
認証済みLinkedInユーザー
コンピュータ・ネットワーク, 201~500人規模の会社
使用期間: 2年以上
投稿経路

Calling Success

5.0 2 か月前

製品を使ってみた感想: Effective, dependable, and easy to use communication tool that improves teamwork and production.

良いポイント:

Precise transcription of calls in real time

改善してほしい点:

Dialpad has nothing that I dislike about it.