Dialpad

DialPad has been a great service for our business

製品を使ってみた感想： Our experience has been excellent. We have really had nothing negative ever happen with it and I've shared it with tons of people. It's probably my current favorite phone service we use and we have a few, always looking for the next best thing.

良いポイント:

Love the mobile app and the ability to make and receive calls over cellular and WiFi. We've been using it for years and it's been rock solid.

改善してほしい点:

The only con is that they don't have a free version any longer. I tell anyone who asks about it and we love it but we were lucky enough to such an early adopter we got in on the "free for small businesses" deal way back when they first launched.

Artificial feature limitations soured my experience with Dialpad

製品を使ってみた感想： Once the port issues were resolved it is generally fine and easy to use, although I am disappointed that several basic features are excluded at the price we are paying, which is not exactly cheap compared to competitors. I may switch to a different to gain access to the features that Dialpad refuses to provide without spending more money.

良いポイント:

Native app is easy to use, and easy integration with Google Contacts makes dialing a snap. All users can dial out VoiceIntelligence transcripts are useful and automatically generated. The accuracy is about 80%, usually good enough to easily tell what was being discussed even if some of the words are transcribed incorrectly.

改善してほしい点:

The port experience was a disaster. There was a goof somewhere and this left me without the ability to receive or make phone calls on my business' primary phone number at either Dialpad or at my prior provider (Google Voice) and the support did not make me feel like fixing this was a priority for them, never providing updates. It eventually got fixed. The product has arbitrary and foolish feature limitations that feel unnecessary and petty. I am paying good money for this product and yet cannot access even a basic IVR because I am not an enterprise customer with more than 100 users. An IVR is absolutely basic functionality for a phone service with more than one user. We also cannot set holidays on our service because we need to be in a more expensive plan to do that.

Not what was expected - was sold the dream

製品を使ってみた感想： I personally do not recommend.

良いポイント:

Cost compared to the market was good as they cut a good deal.

改善してほしい点:

The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due to Dialpad being overwhelmed with new customers.

検討した類似製品： Aircall

Dialpadに決めた理由： We required more functionality.

Dialpadに切りかえた理由： Price

Don't use Dialpad

製品を使ってみた感想： Dialpad is a cloud-based communication platform used for business communication, offering features like voice, video, and messaging. Users generally find it user-friendly with reliable call quality and integrations. The cost varies, and customer support quality can vary too. Its scalability makes it suitable for various businesses.

良いポイント:

Nothing, absolutely nothing.

改善してほしい点:

My experience with Dialpad's customer service was incredibly frustrating. Setup took weeks longer than promised, and canceling my account became a months-long ordeal. Customer service was unresponsive, lacked follow-through, and the procedures for cancellation were unnecessarily complicated. I would caution anyone considering Dialpad to research their customer service reputation and explore alternative options. Dialpad fell far short of acceptable customer service standards in my experience.

Small Local Service Business

製品を使ってみた感想： I am very happy with Dialpad and highly recommend.

良いポイント:

I like the mobile app, it's UI, and ability to use on multiple devices.

改善してほしい点:

Sometimes the app can be a little buggy but overall, I don't have many issues.