--- description: SmartCustomerを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmartCustomerとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [カスタマーレビュー管理ツール](/directory/31024/review-management/software) > [SmartCustomer](/software/184152/sitejabber-business-suite) # SmartCustomer Canonical: https://www.capterra.jp/software/184152/sitejabber-business-suite ページ：1 / 4\ 次へ: [次ページ](https://www.capterra.jp/software/184152/sitejabber-business-suite?page=2) > 数百万の購入者と企業が集まる、AI対応のレビュープラットフォームです。 > > 評価：65人のユーザーによる評価は**4.4/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### SmartCustomerの対象ユーザー 規模や業界を問わず、顧客レビューを活用したオンラインでの知名度向上、コンバージョンや売上の増加、成長促進を目指す企業。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.4/5** | 65 レビュー | | 使いやすさ | 4.5/5 | レビュー全体に基づく | | カスタマー・サポート | 4.2/5 | レビュー全体に基づく | | 価格の妥当性 | 4.0/5 | レビュー全体に基づく | | 機能 | 4.4/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Sitejabber - **ロケーション**: San Mateo, アメリカ - **設立**: 2008 ## ビジネスコンテキスト - **価格モデル**: (無料版が利用可能) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: 英語 - **利用可能な国**: アメリカ合衆国, イギリス, オーストラリア, カナダ, ニュージーランド, 中国 ## 機能 - SEO管理 - SNS共有 - Third-Party Integrations - エンゲージメント追跡 - キャンペーン管理 - キーワード追跡 - ソーシャル・メディア統合 - ダッシュボード - ネガティブ・フィードバック管理 - レビュー・モニタリング - レビュー・リクエスト - レビュー通知 - 応答管理 - 感情分析 - 顧客体験の管理 ## 統合 (合計7件) - Adobe Commerce - BigCommerce - Instagram - Meta for Business - QuickBooks Online Advanced - Shopify - Twitter/X ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [カスタマーレビュー管理ツール](https://www.capterra.jp/directory/31024/review-management/software) ## 関連カテゴリー - [カスタマーレビュー管理ツール](https://www.capterra.jp/directory/31024/review-management/software) - [口コミ管理ツール](https://www.capterra.jp/directory/30750/reputation-management/software) - [NPSツール](https://www.capterra.jp/directory/32075/nps/software) ## 代替製品 1. [Trustpilot](https://www.capterra.jp/software/169618/trustpilot) — 4.5/5 (1204 reviews) 2. [Yotpo](https://www.capterra.jp/software/144389/yotpo) — 4.5/5 (376 reviews) 3. [Brand24](https://www.capterra.jp/software/149054/brand24) — 4.7/5 (254 reviews) 4. [ReviewTrackers](https://www.capterra.jp/software/140801/reviewtrackers) — 4.7/5 (172 reviews) ## レビュー ### "A Website That Saved Me From Scams" — 5.0/5 > **Ryan Samuel** | *2022年11月23日* | 病院、ヘルスケア | おすすめ評価：10.0/10 > > **良いポイント**: I am using Sitejabber as a review website to see different online opportunities that will not fool me. For many years I've been using this and they have very accurate in reviews. In the past, I have been scammed many times because I don't know this yet. They have high standards in reviews which is very helpful in finding the legitimate and scam online opportunities. Whenever I search for an online opportunities, I always go to this website and check their reviews. This website is a gold for me. > > **改善点**: There is nothing I don't like about this website because it saved me from different online scams lurking across the internet. > > I've earned many times on different online opportunities because of their reviews. I can determine whether they are scam or not. Sitejabber for me is phenomenal. ----- ### "Excellent value, and the best response rate I've seen." — 5.0/5 > **Benjamin** | *2021年6月29日* | 教育管理 | おすすめ評価：10.0/10 > > **良いポイント**: Our driving factor for switching to Sitejabber after using three other review services for years, was simply that it proved to be an effective all-in-one solution that drove better results that the other three services combined. It was the most expensive of the four, however, since it allowed us to save by rolling everything into one platform, this was an obvious choice. > > **改善点**: The on-site badging could be more useful if it was smaller, and on a transparent background. > > From implementation, to everyday use, we have had excellent experiences with Sitejabber, it's services, results, and employees. ----- ### "Broken Dispute Tools, Suppressed Positive Reviews, Aggressive Sales Pressure — FTC Consent Order Says It All" — 1.0/5 > **Jenna** | *2026年2月7日* | 美術、工芸 | おすすめ評価：0.0/10 > > **良いポイント**: The concept of a consumer review platform is good in theory. The dashboard interface is clean and easy to navigate initially. > > **改善点**: Where do I begin. We are a 25-year-old business featured in Forbes, BBC, The Guardian and Vogue. Sitejabber created our listing without authorization and refuses to remove it. When a reviewer posted provably false claims, we submitted comprehensive evidence including delivery confirmation, payment records, and the reviewer's own enthusiastic emails. Sitejabber declined our report with a generic template and marked it "Report Declined" with no appeal. Their suggested "Verification Request" tool returns a 404 error — the tool literally does not exist. A customer left us a glowing 5-star review — Sitejabber published it momentarily then removed it permanently. Meanwhile false 1-star reviews stay forever. After declining our evidence, Sitejabber emailed us saying we have a 1.5 rating and offering paid tools to "fix" it. For years their sales reps \[sensitive content hidden\] called and emailed repeatedly pressuring us to buy premium plans. The pattern: host negative reviews, suppress positive ones, break dispute tools, then sell you the solution. Sitejabber is under an FTC Consent Order (January 2025) for misrepresenting reviews. We have filed complaints with the FTC, BBB, and California Attorney General. > > Sitejabber's business model appears designed to trap businesses. They create unauthorized listings, accumulate negative reviews, suppress or remove positive ones, provide broken dispute tools, then aggressively pressure you to pay for premium services to improve the rating they manufactured. When provided with irrefutable evidence that a review is false — including delivery proof, payment records, and the reviewer's own contradictory emails — they send a generic response and close the case. We have filed formal complaints with the FTC (Report 197458219), BBB, and California Attorney General. Any business considering Sitejabber should read their 15 BBB complaints first. Other businesses describe identical experiences. ----- ### "Pretty good reviewing platform" — 4.0/5 > **Kevin** | *2021年5月30日* | コンピュータ・ソフトウェア | おすすめ評価：6.0/10 > > **良いポイント**: Hi like how serious they take reviews. They have standards and verification like requiring actual proof before letting someone post a review. They have a system that really puts pressure on anyone who tries to do fake reviews. I really love that about them, they take fake reviews seriously. > > **改善点**: It just doesn't seem too mainstream or used as much as Yotpo or TrustPilot. They sadly seem to be a rarely used reviewing platform so they aint suggested. > > If you want a reviewing system that is reliable and amazing at preventing fake stuff, go with them. ----- ### "Great tool\!" — 5.0/5 > **Mateo** | *2021年4月26日* | 消費財 | おすすめ評価：10.0/10 > > **良いポイント**: Once it's set up, it runs itself. There's very little work to do after you've installed their features. > > **改善点**: Setup was somewhat difficult for me as I don't have a lot of experience with coding. However, I had help from Sitejabber every step of the way. It was intimidating at first but actually ended up being a very simple process. > > I've been using Sitejabber to gather reviews for my small business for a year now and I'm very happy with it. ----- ページ：1 / 4\ 次へ: [次ページ](https://www.capterra.jp/software/184152/sitejabber-business-suite?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/184152/sitejabber-business-suite) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ