キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年

HubSpot Service Hubとは?

HubSpot Service Hubは、効率的かつ正確に、楽しく顧客の問題を簡単に解決します。これには、整理された状態を維持するための共有の受信トレイを備えたチケット発行と自動化、顧客の役に立つナレッジ・ベース、迅速な応答時間を実現するライブチャットとチャットボット、顧客の満足度を測定できる顧客フィードバック・ツール、洞察を明らかにするためのレポート作成が含まれます。今すぐ無料で登録して、顧客と営業担当者の両方を満足させるカスタマー・サクセス・ソフトウェアを体験してください。

HubSpot Service Hubの対象ユーザー

HubSpot Service Hubは、成長する企業が理想的な顧客体験を構築し、セルフサービス・ソリューションを作成し、顧客のフィードバックと支持を通じて成長するのを支援します。

動作環境

クラウドベース
オンプレミス

企業情報

  • HubSpot
  • 所在地:Cambridge (アメリカ)
  • 2012年設立

HubSpot Service Hub のサポート

  • 電話サポート
  • 24時間対応(オペレータ)
  • チャット対応有

利用可能な国

アイルランド, アメリカ合衆国, イギリス, インド, オランダ 他20つ

言語

スペイン語, ドイツ語, フランス語, ポルトガル語, 日本語 他1つ

HubSpot Service Hubの料金プラン

最安値プラン:

$20.00/月
  • 無料トライアルあり
  • 無料プランあり

HubSpot Service Hubには無料プランがあり、無料トライアルも提供されています。 HubSpot Service Hubの有料プランは$20.00/月から利用できます。

料金プラン

企業情報

  • HubSpot
  • 所在地:Cambridge (アメリカ)
  • 2012年設立

HubSpot Service Hub のサポート

  • 電話サポート
  • 24時間対応(オペレータ)
  • チャット対応有

利用可能な国

アイルランド, アメリカ合衆国, イギリス, インド, オランダ 他20つ

言語

スペイン語, ドイツ語, フランス語, ポルトガル語, 日本語 他1つ

HubSpot Service Hubの動画と画像

HubSpot Service Hubソフトウェア - 1
HubSpot Service Hubソフトウェア - 2
HubSpot Service Hubソフトウェア - 3
もう4件表示する
HubSpot Service Hubの動画
HubSpot Service Hubソフトウェア - 1
HubSpot Service Hubソフトウェア - 2
HubSpot Service Hubソフトウェア - 3

HubSpot Service Hubの機能や特徴

  • Alerts/Escalation
  • Autoresponders
  • CRM
  • Third-Party Integrations
  • アカウント・アラート
  • アカウント管理
  • アクセス制御・許可
  • アクティビティ・ダッシュボード
  • アラート/通知
  • アンケートおよびフィードバック
  • インタラクション追跡
  • オフライン・フォーム
  • オンボーディング
  • カスタマーNPS
  • カスタマー・サポート
  • キュー管理
  • コラボレーションツール
  • サポートチケット管理
  • サービス水準合意 (SLA) 管理
  • ジオターゲティング
  • セルフサービスポータル
  • タスク管理
  • チャット、メッセージング
  • テンプレートのカスタマイズ
  • データのインポート/エクスポート
  • ドキュメント・ストレージ
  • ナレッジベース管理
  • ナレッジ管理
  • フィードバック管理
  • ブランディングのカスタマイズ
  • プロアクティブ・チャット
  • マクロ/テンプレート応答
  • マルチチャネル・コミュニケーション
  • メール管理
  • モバイル・アクセス
  • リアルタイム顧客対応チャット
  • レポートと統計
  • レポート/分析
  • ワークフロー管理
  • 健康スコア
  • 優先順位付け
  • 利用率の追跡/分析
  • 受信箱管理
  • 多言語
  • 文字起こし/チャット履歴
  • 自動ルーティング
  • 転送/ルーティング
  • 連絡先管理
  • 顧客エンゲージメント
  • 顧客データベース

HubSpot Service Hubの競合SaaS製品

Frontは、カスタマー・サクセス・チームが顧客維持を推進し、既存の収益を拡大できるカスタマー・コミュニケーション・ハブです。
Jira Service Managementは、迅速に行動する必要のあるチームをサポートし、優れたサービス体験をともにすばやく提供するITサービス・マネジメント・ソフトウェアです。 JIRA Service Managementの製品詳細
Kayakoは、デバイスやプラットフォームでカスタマー・サービスを提供するために迅速に接続することのできるシンプルなライブ・チャットです。
Zoho CRMは、包括的な顧客関係ライフサイクル管理ソリューションを企業に提供します。
カスタマー・サービスをビジネスの中心に据えましょう。エージェントの生産性やマネージャーの影響力が高まり、顧客の意見を取り入れやすくなります。
CRM、ヘルプデスクの統合、そして強力なレポート機能を備えた魅力的なライブ・チャット・ソリューション。GDPRに対応し、アクセス可能。API。
monday.comはクラウド型のWork OSです。オフィス、自宅、外出先のいずれからでも、チームによるプロジェクトや日常業務の遂行を支援します。 monday.comの製品詳細
Keap (旧Infusionsoft) のプラットフォーム (Lite、Pro、Max、Max Classic) は、オールインワンのCRM/セールス/マーケティング自動化ソフトウェアを提供します。
Help Scoutは、優れた顧客体験を実現するために設計されたWebベースのヘルプデスクです。

HubSpot Service Hubの評判・レビュー

評価ポイント

総合評価
4.4
使いやすさ
4.4
カスタマーサービス
4.6
機能
4.1
価格の妥当性
4.3

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001

評価別レビュー

5
52%
4
42%
3
5%
2
1%
Brooke
Brooke
Head of Marketing
認証済みLinkedInユーザー
Eラーニング, 2~10人規模の会社
使用期間: 1~5か月
投稿経路

Easy to keep track of issues, create surveys, automations

4.0 4 年前
動画プレイヤーで日本語字幕を表示できます
Pedro
Pedro
ポルトガルのMarketing & Growth Ops
認証済みLinkedInユーザー
金融サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Best Service Hub to use

5.0 昨年

良いポイント:

- Ticket management -> Being able to assign tickets to random support owners is awesome- Pipeline management -> The hability to create deals inside different pipelines according to diferent actions and needs- Inbox management -> Managing multiple inboxes per country- Workflows between all the objects (Tickets, deals, contacts, companies)

改善してほしい点:

- Pay per seat instead of pay per team. As we get more and more members, it can be a bit pricy

Erinn
アメリカのClient Service Specialist II
経理, 51~200人規模の会社
使用期間: 1年以上
投稿経路

HubSpot is great overall!!

5.0 5 か月前

製品を使ってみた感想: My overall experience with HubSpot is that it is a great way to have all client communication details in one spot. Along with marketing emails and sales as well as service tools all in once place and the CRM software is free

良いポイント:

What I like the most about HubSpot Service Hub is that all client communications are located in one spot under the contact or company name. It could be email, text, call and it all is recording and between multiple different people (co workers) not just including all your communications. It makes it easy to see what has already been talked about, etc..

改善してほしい点:

My least favorite thing about HubSpot Service Hub is it can be pricey and the templates can be confusing when setting up.

Josie
アメリカのrealtor
健康、ウェルネス、フィットネス, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Hubspot review

3.0 5 か月前

製品を使ってみた感想: it was used to reserve spots and spaces, and it did the job. However, it would not allow any exceptions, and it prevented me from using it.

良いポイント:

great software for organization and reserving spaces.

改善してほしい点:

doesn't have enough flexibility. This is a hinderance to business

Kreasan
南アフリカのJnr HR Business Partner
建設, 10,000+人規模の会社
使用期間: 2年以上
投稿経路

Amazing features with realistic functionalities.

5.0 昨年

製品を使ってみた感想: Ideal solution to creating and converting more leads. Commendable results and looking forward to more achievements.

良いポイント:

Giving customers the best treatment takes the best part of the journey. The dashboard is flexible to changes and easy to manage. HubSpot Service Hub has a free sign up plan which is key to ensuring an informed decision. Through live chat, we have realized a commendable rise in customers since the tool helps in converting leads to clients. Best there is.

改善してほしい点:

No cons at all. Their services are great and it is free which is absolutely amazing.

Cristian
フィンランドのIT Manager
情報技術、情報サービス, 51~200人規模の会社
使用期間: 1年以上
投稿経路

A Great Customer Service Solution For Business

4.0 4 か月前

良いポイント:

With this product, we have it easy when connecting with our customers. It makes it easy for customer find service service materials and this saves time. The good relationship with our customers is good for our business.

改善してほしい点:

All features of HubSpot Service Hub are helpful. No issues at all.

Thomas
英国のSenior IT Developer
マーケティング、広告, 51~200人規模の会社
使用期間: 1年以上
投稿経路

HubSpot Service Hub

4.0 12 か月前

良いポイント:

HubSpot Service Hub is very easy to use and doesn't take a long time to grasp. All members of the team can use it no matter of technical knowledge.

改善してほしい点:

It would be good to see more features brought to it such as allowing users to raise a ticket themselves straight in to Service Pipelines.. and then being able to have tracked email conversations with the user, through HubSpot, via the Ticket itself. This would keep it all under one place and not require us to use our email software separately and then update our tickets manually.

認証済みレビュアー
認証済みLinkedInユーザー
インターネット, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Fosters collaboration and productivity

5.0 2 年前

製品を使ってみた感想: The experience has been incredible and the features are exceptional

良いポイント:

HubSpot is very essential and critical to our team’s success, we use HubSpot as a CRM, knowledge base, and for easily facilitating collaboration and projects across teams

改善してほしい点:

Pricing can be expensive when compared to the competition

Cara
カナダのCoordinator
病院、ヘルスケア, 51~200人規模の会社
使用期間: 1~5か月
投稿経路

Overall I like it

5.0 5 か月前

製品を使ってみた感想: Hubspot works very well over all, I'm always learning new little things about it.

良いポイント:

Hubspot works very well. I use it at work daily

改善してほしい点:

I don't have any real complaints accept the layout could be more pleasing to the eye, better colours maybe.

認証済みレビュアー
認証済みLinkedInユーザー
マーケティング、広告, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Very Useful Tool

5.0 8 か月前

製品を使ってみた感想: Very useful for managing day to day service

良いポイント:

It covers all my needs to support my clients communications

改善してほしい点:

Not so straight forward to set up but once you get it, it works great.

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Easy to use Live Chat System

4.0 昨年

良いポイント:

- easy to set up - easy to use - easy to implement - easy to edit / add users

改善してほしい点:

the only con is that it would be great to enable a form before connecting the user to a sales rep

Laci
アメリカのProject Manager
インターネット, 11~50人規模の会社
使用期間: 1年以上
投稿経路

A Great Platform that is Only Getting Better

5.0 5 年前

製品を使ってみた感想: Outside of streamlining our processes, Hubspot Service Hub saved our peak season within the first year of use. The function of having tickets and having easy to build forms and workflows that create tickets, allowed my sales team to spend less time gathering what information that they thought would be helpful to my service team and gathering the exact info that was actually needed. But that was just the tip of the iceberg of benefits. Tickets allowed all of our customer service inquiries in one easy to navigate place. Requests were not slipping through the cracks because they were coming in from every direction and we could see at a glance where we were with solving each issue. The Knowledge Base feature is a good tool that we look forward to seeing improvements in the future. We have not gotten our feet wet enough on surveys to leave a full thought on it but are planning to dive into those services within the calendar year.

良いポイント:

Hubspot Service Hubs allows my team to be on the same page. We can not only see what everyone is working on and assist where needed but the resources available to my team members and therefore to our customers are all in the same space. It makes streamlining business practices much easier than we had experienced in the past.

改善してほしい点:

The software lacks a couple of keys features and the timelines/feeds are not the most efficient presentation as far as finding what you are looking for. For example, if we tag a user in a ticket who is coming into the ticket fresh, we've found that it's difficult for them to get caught up in an easy manner. It takes a little digging. that being said, Hubspot is continuously updating the software on the back end with the items that the Hubspot Community of users upvotes as important to the,m. This has created a trust in Hubspot that these hiccups will be adjusted and the user platform will continue to improve month to month.

Cierra
カナダのSocial Account Manager
エンタテインメント, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Make your life easier...Switch to Hubspot!

5.0 5 年前

製品を使ってみた感想: Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically. We now capture results in real time direct;y after a customer has finished our sales cycle and their customer journey. The tool has allowed us to get quick responses, see where we excel and shine within our industry as well as where we can improve all from the voice of our customers. Love working with this tool

良いポイント:

Hubspot has allowed us to save time and reach our customers on a whole new level. Once we implemented Hubspot the possibilities truly became endless. From a sales perspective we have learnt valuable ways to reach our customers through the sales blog, templates and snippet suggestions etc. In addition we have been able to market to our clients using platforms we didn't even know were possible. Created personalized landing pages, calendar links to schedule meetings and calls saving time going back and forth. Not to mention automation and work flows- a time saver!!! Cant rave enough about using Hubspot and cant wait to see waht they come out with next!!!

改善してほしい点:

Honestly, I think thing we like least about the software is that you cant use the social features to post videos to Instagram from the social hub. Other than that there isn't anything we dont like!

Sheldon
カナダのCEO/Founder
金融サービス, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Good, but prefer more value

4.0 3 年前

製品を使ってみた感想: The customer service was a bit confused at rimes and got more of the big company feel rather than the we respond quickly and actually care feeling that I get from current provider.

良いポイント:

The integrations of Hubspot are unmatched, big reason the charge big is those ecosystem integrations.

改善してほしい点:

The simplicity/interface is nothing special to me. Pretty standard UI/UX. The cost for what you get is discouraging to me. It becomes quite expensive once you are off start up plan.

検討した類似製品: Zendesk Suite

HubSpot Service Hubに切りかえた理由: Seemed cleaner and easier to use, but became too expensive and started shopping for new option in Freshdesk.

Rebecca
カナダのRVT & customer support
獣医, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Hubspot is easy to use

5.0 2 年前

良いポイント:

Easy to use, I like that you can alert yourself for reminders and that you can assign chats/emails .

改善してほしい点:

I dislike that the app is not as user friendly as the site.I would use the app if it was set up better and more similar to the site.

Cassandra
カナダのMarketing Specialist
通信, 11~50人規模の会社
使用期間: 1年以上
投稿経路

HubSpot Service Hub- An excellent customer service platform

5.0 2 年前

製品を使ってみた感想: Overall, HubSpot Service Hub is a powerful customer service platform that offers an impressive array of features to help businesses deliver exceptional support experiences. With its intuitive interface, robust ticketing system, knowledge base functionality, and insightful analytics, it empowers organizations to enhance customer satisfaction and streamline their support operations. Despite the need for more integration options, HubSpot Service Hub remains a top choice for businesses seeking to elevate their customer service capabilities.

良いポイント:

One of the standout features of HubSpot Service Hub is its ticketing system. The ticketing system allows businesses to efficiently manage customer inquiries and support requests. It provides a centralized platform where customer tickets can be created, assigned, and tracked throughout their lifecycle. This feature enables teams to streamline their support processes, ensuring that no customer issue goes unnoticed or unresolved.

改善してほしい点:

One area where HubSpot Service Hub could benefit from improvement is its integration options. While it does offer integration with popular CRM systems and other HubSpot tools, there is room for expansion to cover a wider range of third-party applications. Increasing the number of integrations would allow businesses to connect Service Hub with their existing tech stack seamlessly.

Sayma
Sayma
英国のIT Technician
認証済みLinkedInユーザー
教育管理, 51~200人規模の会社
使用期間: 無料トライアル
投稿経路

Great growth stats for a Customer service.

4.0 8 か月前

製品を使ってみた感想: It's great if you want the free membership, even if you are working in a team.

良いポイント:

I really like how you can check the statistics. It helps when looking and analysing growth. The graphs are really easy to understand too. It also has an AI feature.

改善してほしい点:

It's quite expensive if you want to have more features.

Mathew
インドのDigital Marketing Specialist
新聞, 11~50人規模の会社
使用期間: 1年以上
投稿経路

A worthwhile choice.

5.0 2 年前

製品を使ってみた感想: Satisfactory.

良いポイント:

Hubspot is easy to use and has a robust support/helpdesk - always ready and happy to help with any queries.

改善してほしい点:

Pricing. Hubspot is not the most affordable option out there.

検討した類似製品: Zoho CRM

HubSpot Service Hubに決めた理由: Costs.

切り替える前の製品: Zoho CRM

HubSpot Service Hubに切りかえた理由: Wide variety of features for my teammates.

Pankaj Singh
Pankaj Singh
インドのManager Marketing Operations
認証済みLinkedInユーザー
情報技術、情報サービス, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Feature rich service tool for product company

4.0 4 年前

製品を使ってみた感想: The overall experience is very nice and effective for the team.

良いポイント:

Knowledge management is the feature I like most, and how easy to connect it with chat and use it for customer benefit.

改善してほしい点:

Nothing. It has all the features required to fulfil the requirement of the service team and product team.

Cecilia
アルゼンチンのCEO
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 1年以上
投稿経路

The best customer service for your digital transformation

5.0 4 年前

製品を使ってみた感想: Excellent, easy to use, fast deployment, affordable for any size of companies. Companies who are considering an upgrade to its customer service processes or need an agile digital transformation, needs Service Hub.

良いポイント:

Easy to deploy, administer, use. In one month, most of the customer service cases are in production. Migration and integration with other platforms are also very easy and in record time. A new generation of SaaS.

改善してほしい点:

It is design to work with Marketing Hub and/or Sales Hub. If you need to integrate to other software, it may require the development of a middleware to migrate data (KB).

Chris
アメリカのOwner
消費者サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

Great solution for handling customer service tickets

5.0 2 年前

製品を使ってみた感想: It has been a great experience and has worked really well with out team processes.

良いポイント:

We use live chat on our site and I love how it is integrated with the ticketing system so that those chats can be converted into tickets when necessary. We also love that we can use Slack to chat live instead of having to use the HubSpot interface.

改善してほしい点:

It is a little cumbersome, but that is only because there are so many features and functionality. The free plan offers a ton, but once you need those extras, it gets pricy pretty quickly.

検討した類似製品: Freshdesk

HubSpot Service Hubに決めた理由: Help Scout was not meeting our needs.

切り替える前の製品: Help Scout

認証済みレビュアー
認証済みLinkedInユーザー
通信, 11~50人規模の会社
使用期間: 1~5か月
投稿経路

Easy to Use, Great for Starting Out

5.0 5 年前

製品を使ってみた感想: We're a pretty small company and it is easy to get overwhelmed by the demands of starting and growing a business from scratch. It is nice to have Service Hub as an 'add-on' for the CRM, Marketing automation and other features HubSpot offers as part of its full suite of tools. It has made it very easy for us to quickly add a "support portal" to our website, and it has helped our customers get answers to their most-asked questions more quickly than they could by just emailing our support team.

良いポイント:

Using the HubSpot Service Hub is very easy. It is not a complex product or full-blown content management tool like other well-known support tools. It is a nice add-on for HubSpot that helps fill out the portfolio of other features available via their offering. It allows users to quickly build and structure a simple knowledge base, and the contextual search feature is very helpful.

改善してほしい点:

While it is extremely easy to use, it is also a fairly basic set of tools. It is not as robust as some other customer support applications like Freshdesk, Zendesk, or SalesForce. The only concern we have is that we may need to transition to one of these other services if we find we need more control over the UX/UI of our support portal or need to expand support across many other channels. HubSpot continues to add new site templates and that's a good thing, but the Service Hub is still a pretty basic documentation portal.

Erin
アメリカのAdmissions
教育管理, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Neutral

4.0 5 年前

製品を使ってみた感想: Overall, it has been a fairly good experience. We don't use all the features, but the ones we do use are seamless and beneficial.

良いポイント:

Some of the services we really love! For example, the templates and sequences raise productivity and automate everything for you! Conversations and chats have been a huge hit on our website and people seem to love connecting this way. Also, the ability to set up meetings through Hubspot has made the process quicker and easier.

改善してほしい点:

We did not enjoy the team inbox- it was confusing and we were unable to define who was actually responsible for the mails or had multiple people answering emails for the same contact. We also found the calling feature to have some issues, as it didn't work correctly with our office phones that required extensions.

Patrick
アメリカのProduct Support Manager
食品、飲料, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Great for using 1 CRM - Source of Record for all customer success/sales/marketing.

3.0 5 年前

製品を使ってみた感想: Understand HubSpot wasn't built for service, BUT if you want to be able to use just 1 source of record for your whole company - it works very well! There is a lot to learn in terms of working around what you may have had as previous experience. Their support is readily available and they take feedback really well. As a whole, they are great to work with and always have a good interaction with their team. It makes learning and implementing the service hub a lot easier :).

良いポイント:

Knowledge Base: The fact that I can manage my knowledge articles and chat support in one product is fantastic. The new editor for the look and feel of the overall design of the knowledge base is a huge upgrade since the last one! I also really like the reporting so far, it gives the support team a lot of insight into what is working and what is not. The new editor helps you to make super professional-looking articles.

改善してほしい点:

I think one thing that would have been helpful is to be able to gate the knowledge base based on logins from our own platform, but other than that it was super easy to setup.

Lizzie
Lizzie
アメリカのIntegrated Marketing Manager
認証済みLinkedInユーザー
インターネット, 11~50人規模の会社
使用期間: 2年以上
投稿経路

Easy to Use and Getting Better Each Day

4.0 5 年前

良いポイント:

It's easy to use and intuitive, much like the other Hubspot software modules. It's clean, simple, and the new beta templates are great. I love the drag and drop features as well as the categorical organization.

改善してほしい点:

The simplicity has some cons - the editing tools aren't as robust as other Hubspot software, but there are new features being added like anchor capabilities and callouts, so that's been helpful! I hope it continues to expand in its capabilities to be as robust as other knowledge base tools on the market!

Ashlee
Ashlee
アメリカのBrand Manager
認証済みLinkedInユーザー
建設, 11~50人規模の会社
使用期間: 6~12か月
投稿経路

Love the Knowledge Base

5.0 5 年前

製品を使ってみた感想: I use the Service Hub itself every day and I'm always checking the knowledge base dashboard to see what users are searching for to inform what KB articles to write next.

良いポイント:

It's really easy and fast to create new knowledge base articles and get them live. It's also very easy to keep everything organized and Hubspot is always adding new ways to make the knowledge base look better from a user viewpoint.

改善してほしい点:

The URLs that are auto-created based on the title of the article almost always need to be adjusted.