Next In Line

使いやすいです

良いポイント:

便利と色んな機能があって、自分としては満足

改善してほしい点:

ないかな、満足してどれも使いやすいですね

Great Scheduling Software

製品を使ってみた感想： The NextInLine Team is terrific to work with. They created a custom web interface to our practice management software to allow the public to select the time/date of their booking. This functionality is practically unheard of in the veterinary industry (most of the time you submit a web form and someone from the vet's office calls you back to schedule). As our business evolved, they accomodated our changing business requirements and were prompt in rolling out system enhancements. I can't say enough good things about [SENSITIVE CONTENT HIDDEN] and the NIL team! I highly recommend them.

良いポイント:

Software did exactly what we wanted it to do, allow the customer to select the day/time of their appointment with the doctor of their choice. It also integrated with our practice managment system, performed automated confirmations/reminders of the appointment to pet parent as well as allow for cancellations and rescheduling online. Very flexible!!!

改善してほしい点:

I don't really have any complaints, the software did what is was supposed to do.

Great service, saves time!

製品を使ってみた感想： I have been working very closely with the [SENSITIVE CONTENT HIDDEN] of the company. He has been a pleasure to work with. He gets back to me right away to answer any questions I have, provides helpful suggestions to make my scheduling more efficient and catered to my needs, makes requested changes quickly, and the program is very user friendly. Next in line has helped us integrate with our website and software to make everything cohesive and easy. We are a mobile practice so we have some unique scheduling accommodations and Next in Line was able to set everything up to be seamless. Highly recommend!

良いポイント:

This program is very easy to implement, make changes to, and use. Their customer service is unmatched. Integration with our software And website was streamline.

改善してほしい点:

We have not encountered any issues at this point.

Beware of this product

製品を使ってみた感想： In addition, the system is called “Next In Line” because it is supposed to have a waiting list function. This functionality has never worked. This product has literally caused us thousands of dollars in lost revenue. The staff absolutely hates it. The clients constantly complain about it. [SENSITIVE CONTENT HIDDEN] has no business being in business. He does seem to care that his product is causing loss of revenue for another business. This has been going on for months and now [SENSITIVE CONTENT HIDDEN] is blaming Covid 19 on his system problems. This has been going on WAY before the Covid 19 epidemic became an issue. Prior to blaming Covid 19, he would blame eVetPractice for all issues. He never owns anything. Next In Line has become so bad to deal with, that we have moved to a scheduler called EZNet Scheduler. It is actually saving us money to pay someone to double data entry into EZNet and eVetPractice than it is to allow [SENSITIVE CONTENT HIDDEN] software to keep shutting our clinic down.

良いポイント:

We have had so many problems wiht this software, I can't give you any pros at this point.

改善してほしい点:

This product has been a total nightmare for our business. We paid for some enhancements to the tune of [SENSITIVE CONTENT HIDDEN] to accommodate our scheduling needs. It worked for a short period of time. The platform soon became very unstable. It would crash. The system would randomly shut our clinic down so it looked like we were closed. Clients would not receive email reminders so appointments would be double booked or people just wouldn’t show up. It became impossible to edit recurring schedules without it wiping out the entire schedule. [SENSITIVE CONTENT HIDDEN] evidently, is a one man show. He went on vacation out of the country and we had zero tech support or customer service until he got back a week later. Eventually [SENSITIVE CONTENT HIDDEN] just could not fix the platform, so he rewrote the software on a new platform. He told us we needed to train on it but he had not finished writing the software. He called all of our receptionists into a meeting and showed them the administrative side of the system. All it did was confuse them because they don’t even see that part of the system. He told us he was having trouble getting it working and he would get back to us. He never did and then when our system just continued to crash, he blamed us for not moving to the new platform. When he finally showed it to us, he had ditched all of the enhancements we had paid for and he is refusing to fix anything wrong with the system he sold to us.

Not worth the lower price

製品を使ってみた感想： Bad. I paid for a year so I could get a discount rate and we never actually used them to schedule one appt. I did not receive any money back or any other compensation from them. I did not sign anything but obviously to fight something like this would take more than the $1700 I blew. Top notch customer service is very important to me. If a client paid me almost $2k and received nothing of value in return I would try to find a way to make it work for both of us. All I received was pushback and no's. I offered to pay for 2 months since thats about the time it took to put it all together but received a no. Since I pre-paid so I could get a discount he refused to give me ANY money back. Very poor customer service.

良いポイント:

I understood this product was cheaper than the other online scheduling service I was looking at and I was ok with that, for a bit. It became much more painful as the process went along.

改善してほしい点:

Horrible set up process. Need the tech team from Next-in-line to tell me what they need from me. I don't know what I need to tell them but the blame was put on me.