--- description: Zoho Assistを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assistとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [リモートワーク・サポートツール](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.jp/software/181775/zoho-assist ページ：1 / 60\ 次へ: [次ページ](https://www.capterra.jp/software/181775/zoho-assist?page=2) > Zoho Assistは、世界中あらゆる場所にあるリモート・コンピュータに接続するためのシンプルで使いやすいユーザー・インタフェースを提供します。 > > 評価：1476人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Zoho Assistの対象ユーザー アウトソーシングのITやマネージド・サービス・プロバイダー (MSP) のサポート、ITサポート、カスタマー・ヘルプデスク。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 1476 レビュー | | 使いやすさ | 4.7/5 | レビュー全体に基づく | | カスタマー・サポート | 4.6/5 | レビュー全体に基づく | | 価格の妥当性 | 4.7/5 | レビュー全体に基づく | | 機能 | 4.6/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Zoho - **設立**: 1996 ## ビジネスコンテキスト - **価格プラン**: ￥1,200 - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **価格プランの詳細**: 15 日間の無料試用版、永久無料版、さまざまなレベルのリモート サポートおよび無人アクセス プラン - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Chromebook（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: イタリア語, オランダ語, スウェーデン語, スペイン語, ドイツ語, フランス語, ブルガリア語, ポルトガル語, 中国語, 日本語, 英語, 韓国語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アフガニスタン, アメリカ合衆国, アラブ首長国連邦, アルジェリア, アルゼンチン, アルバ, アルバニア, アルメニア, アンギラ, アンゴラ, アンティグア・バーブーダ, アンドラ, イエメン, イギリス, イスラエル, イタリア, イラク さらに209件 ## 機能 - Desktop/Browser Sharing - HD音声・動画 - MSP (マネージドサービスプロバイダ ) 向け - Real-Time Monitoring - アクセス制御・許可 - アンケートおよびフィードバック - コラボレーションツール - サポートチケット管理 - サーバモニタリング - スケジューリング - セッション記録 - セルフサービスポータル - ダッシュボード - チャット、メッセージング - トラブルシューティング - バックアップ、修復 - ビデオ会議 - ファイル共有 - ファイル転送 - マルチチャネル・コミュニケーション - モバイル・アクセス - モバイル画面共有 - ライブチャット - リアルタイム・チャット - リアルタイム画面共有 - リモートでのモニタリングと管理 - リモートアクセス／コントロール - リモートサポート - レコーディング - レポートと統計 - レポート／分析 - 動画チャット - 注釈 - 無人アクセス - 画面共有 - 画面録画 - 診断ツール - 課題管理 ## 統合 (合計17件) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... さらに2件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [リモートワーク・サポートツール](https://www.capterra.jp/directory/30928/remote-support/software) ## 関連カテゴリー - [リモートワーク・サポートツール](https://www.capterra.jp/directory/30928/remote-support/software) - [リモートワークツール](https://www.capterra.jp/directory/31855/remote-work/software) - [リモートデスクトップソフト](https://www.capterra.jp/directory/31955/remote-desktop/software) - [ITSM（ITサービスマネジメント）ツール](https://www.capterra.jp/directory/30676/itsm/software) - [MSPサービス](https://www.capterra.jp/directory/30921/msp/software) ## 代替製品 1. [TeamViewer ONE](https://www.capterra.jp/software/122252/teamviewer) — 4.6/5 (11636 reviews) 2. [Slack](https://www.capterra.jp/software/135003/slack) — 4.7/5 (24185 reviews) 3. [AnyDesk](https://www.capterra.jp/software/149595/anydesk) — 4.6/5 (1795 reviews) 4. [ISL Light](https://www.capterra.jp/software/146892/isl-light) — 4.7/5 (779 reviews) 5. [ScreenConnect](https://www.capterra.jp/software/147830/ScreenConnect) — 4.7/5 (1901 reviews) ## レビュー ### "Good software" — 5.0/5 > **kishalay** | *2024年10月27日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: The interface is simple. Due to the web-based interface, it can be used from any browser very easily without any setup. > > **改善点**: The remote support and unattended access plans are totally separate. it will be better if there is a combined plan. > > The experience is good. I am able to connect to my unattended devices without any manual intervention. ----- ### "Zoho Assist trial has convinced me why so many IT solopreneurs use it" — 5.0/5 > **John** | *2026年7月25日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: Very pleased with the ease of use (and installation) for both technician and client. Zoho reached out to me shortly after signing up for the trial to see how it was going (appreciate the proactive approach to customer support, despite not needing to call them...yet...during my trial period). Appreciate the ability to purchase remote support subscription separate from remote access subscription, which will allow me to control costs. > > **改善点**: While the initial installation of the Zoho Assist client is simple and straightforward, it is unclear whether software updates for clients are automatic or will require reinstallation/redeployment of the apps as new security and/or feature updates are released > > Evaluating Zoho Assist as a potential economical alternative to TeamViewer (I'm a former TeamViewer subscriber). I've moved to part-time employment as I 'ease into' retirement and continue to provide support and knowledge transfer for the engineer hired to backfill my role. Evaluating tools to support my desire to support non-profit and small business clients as a solopreneur to keep my brain active (and keep me from driving my family nuts in retirement). Had first considered AnyDesk, but discovered that their pricing now approaches that of TeamViewer. While providing similar features and functionality, Zoho Assist clearly wins the value-for-money analysis among the three for me and the features I value. I experienced no connection issues or bugs during my testing to date. I do need to research Zoho Assist client software update auto-deployment to fully understand the lift there. ----- ### "Good review" — 4.0/5 > **Junichi** | *2026年7月6日* | 食品製造 | おすすめ評価：9.0/10 > > **良いポイント**: What I liked most about Zoho Assist is its ease of use, reliable remote connection, and fast setup. It allows IT support teams to troubleshoot user devices quickly without requiring complex configuration. Features such as unattended access, file transfer, multi-monitor support, session recording, and reboot/reconnect make remote support efficient and secure. The web-based interface is intuitive, and the overall performance is stable, helping reduce downtime and improve support response times. > > **改善点**: While Zoho Assist is a strong remote support solution, there are a few areas that could be improved. Occasionally, connection quality may decrease on slower internet connections, and some advanced features are limited to higher-tier plans. The user interface could also be more streamlined for first-time users, and file transfers can sometimes be slower when working with very large files. > > Overall, my experience with Zoho Assist has been very positive. It is a reliable and user-friendly remote support solution that makes it easy to connect to and troubleshoot devices quickly. The platform offers useful features such as unattended access, file transfer, remote reboot, and multi-monitor support, helping IT teams resolve issues efficiently while minimizing downtime. It has become a valuable tool for providing fast and secure remote assistance. ----- ### "Quick to grab the $$$, way slower to fix the problems" — 3.0/5 > **Steven** | *2026年7月30日* | 情報技術、情報サービス | おすすめ評価：3.0/10 > > **良いポイント**: Ease of use whilst maintaining security. Talking new customers through the download process was fairly easy. > > **改善点**: Lack of followup or availability of support from a real person. I had questions that had been open for 19 months that were NEVER addressed or attempts were made via a chat tool when I stated that I spend desk time in a vehicle, so a call is the optimal way to get me > > Meh. As long as I dealt with Zoho’s challenges, it would reliably work within those constraints. Addressing issues never happened. Connecting to the right person by phone was a kludge. Their support was 12 or more hours ahead and when they reached out, it was so far out from the problem I was having it was irrelevant. The reach out was not like for like; if I call you, don’t send a text, chat or email. Call me back. Might not match your version of support, but if I called, I wanted a resolution on the phone, not weeks after when \[sensitive content hidden\] came back from vacation ----- ### "Easy to Use, Reliable Remote Support Tool" — 5.0/5 > **Will** | *2026年5月26日* | 卸売 | おすすめ評価：10.0/10 > > **良いポイント**: Zoho Assist is extremely easy to use, both for the technician and the end user. The setup process is quick, and joining a remote session is straightforward with minimal steps, which is ideal when supporting non‑technical users. The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools. Performance is reliable, with stable connections and good screen responsiveness. It also integrates well with other Zoho products, which helps streamline workflows. > > **改善点**: There are very few downsides overall, but at times the interface can feel slightly basic compared to some higher-end alternatives. Some advanced features are not as intuitive to locate initially, and there can occasionally be minor latency depending on the network connection. However, these issues are relatively minor and do not impact day-to-day use. > > Overall, Zoho Assist provides a dependable and user-friendly remote support solution. It strikes a good balance between simplicity and functionality, making it suitable for both IT professionals and less technical users. The platform allows quick access to remote machines, supports efficient troubleshooting, and reduces the time needed to resolve issues. It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key. ----- ページ：1 / 60\ 次へ: [次ページ](https://www.capterra.jp/software/181775/zoho-assist?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/181775/zoho-assist) ## このページは以下の言語で利用できます | ロケール | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## 構造化データ