--- description: Viberを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Viberとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [顧客エンゲージメントツール](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber) # Viber Canonical: https://www.capterra.jp/software/180348/viber ページ：1 / 164\ 次へ: [次ページ](https://www.capterra.jp/software/180348/viber?page=2) > eコマースのブランド発見オプションを提供する、あらゆる規模の企業に最適な顧客エンゲージメントツールです。 > > 評価：4064人のユーザーによる評価は**4.4/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Viberの対象ユーザー 中小企業から大企業まで、グループチャット、ビデオ通話、ステッカーコンテンツなどを使用してブランド認知度を促進する、国際通話を行えるオンプレミスの顧客エンゲージメントおよびコミュニケーションツールです。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.4/5** | 4064 レビュー | | 使いやすさ | 4.6/5 | レビュー全体に基づく | | カスタマー・サポート | 4.3/5 | レビュー全体に基づく | | 価格の妥当性 | 4.5/5 | レビュー全体に基づく | | 機能 | 4.3/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Viber Media ## ビジネスコンテキスト - **価格モデル**: (無料版が利用可能) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: ルクセンブルク ## 機能 - インタラクション追跡 - コミュニケーション管理 - パーソナライゼーション - フィードバック管理 - マルチチャネル・コミュニケーション - ライブチャット - レポート／分析 - 顧客履歴 ## 統合 (合計2件) - Telegram - WhatsApp ## サポートのオプション - チャット対応有 ## Category - [顧客エンゲージメントツール](https://www.capterra.jp/directory/30906/customer-engagement/software) ## 関連カテゴリー - [顧客エンゲージメントツール](https://www.capterra.jp/directory/30906/customer-engagement/software) - [カスタマーコミュニケーション・マネジメント システム](https://www.capterra.jp/directory/31002/customer-communications-management/software) ## 代替製品 1. [WhatsApp](https://www.capterra.jp/software/180345/whatsapp) — 4.7/5 (16475 reviews) 2. [Telegram](https://www.capterra.jp/software/180347/telegram) — 4.7/5 (6438 reviews) 3. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [Bitrix24](https://www.capterra.jp/software/113540/bitrix24) — 4.2/5 (1005 reviews) ## レビュー ### "Fun features and free international calls" — 4.0/5 > **Elisabetta** | *2026年8月4日* | マーケティング、広告 | おすすめ評価：8.0/10 > > **良いポイント**: Viber lets you call and message anyone around the world for free over the internet. You can set up group chats, send disappearing photos, and use fun stickers and gifs to express yourself. Plus, all your private chats stay safe and hidden from outside eyes. You can even pay a small fee to call normal phone numbers that aren't using the app. > > **改善点**: The screen can feel crowded with too many options, channels, and pop-up ads trying to sell you extra features. Because of these ads, using the app sometimes feels a bit messy compared to simpler chat apps. Also, you can only chat with people who already have Viber installed, so you might need to persuade your friends to download it first. > > Viber is a handy and safe app for staying in touch with friends and family, especially if they live in another country. Even though the ads can be annoying, it works well on phones and computers alike, making it a great option for everyday talking and texting. ----- ### "A Reliable Messaging App with Room for Improvement" — 5.0/5 > **Hein Htet** | *2025年4月16日* | コンピュータ、ネットワーク・セキュリティ | おすすめ評価：10.0/10 > > **良いポイント**: it is free application for all user, group and other small business use > > **改善点**: While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms. > > t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers ----- ### "Intrusive ads and obnoxious ringtones - NO GO" — 1.0/5 > **Art** | *2026年3月8日* | バイオテクノロジー | おすすめ評価：1.0/10 > > **良いポイント**: That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way > > **改善点**: The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing) > > Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads \& obnoxious ringtones ----- ### "An instant communication channel" — 4.0/5 > **Jessee** | *2026年7月23日* | メディア制作 | おすすめ評価：9.0/10 > > **良いポイント**: Coordinating production crews, photographers, and marketing teams on location requires a responsive communication tool. Viber makes it easy to exchange text messages, voice notes, and lightweight media files while on the move. > > **改善点**: The user interface feels cluttered with ads and promotional content that can distract from professional work. > > Viber maintains a direct line of communication between the office and shooting sets, minimizing logistical downtime. ----- ### "Available to install almost everywhere, unavailable to connect sometimes." — 4.0/5 > **Ricardo** | *2026年5月31日* | 美術、工芸 | おすすめ評価：4.0/10 > > **良いポイント**: What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface. > > **改善点**: What I least like about Viber is the not so reliable connectivity. Call quality in particular can be spotty. > > My overall experience is fair. The messenger features and platform availability are actually nice but as I mentioned previously, the connectivity can be unreliable. ----- ページ：1 / 164\ 次へ: [次ページ](https://www.capterra.jp/software/180348/viber?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/180348/viber) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ