--- description: WhatsAppを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsAppとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [カスタマーコミュニケーション・マネジメント システム](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.jp/software/180345/whatsapp ページ：1 / 655\ 次へ: [次ページ](https://www.capterra.jp/software/180345/whatsapp?page=2) > ビジネスのやり取り、自動化、メッセージングなどで顧客コミュニケーションを支援するクラウドベースのソリューションです。 > > 評価：16337人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### WhatsAppの対象ユーザー 顧客とのコミュニケーションを素早く簡単に実現したいと考えている中小企業向けのモバイルアプリケーションです。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 16337 レビュー | | 使いやすさ | 4.8/5 | レビュー全体に基づく | | カスタマー・サポート | 4.3/5 | レビュー全体に基づく | | 価格の妥当性 | 4.7/5 | レビュー全体に基づく | | 機能 | 4.6/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: WhatsApp - **ロケーション**: Menlo Park, アメリカ ## ビジネスコンテキスト - **価格モデル**: (無料版が利用可能) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: アメリカ合衆国 ## 機能 - Autoresponders - CRM - Third-Party Integrations - アクティビティ・ダッシュボード - インタラクション追跡 - コラボレーションツール - チャット、メッセージング - パーソナライゼーション - ビデオ会議 - マルチチャネル・コミュニケーション - モバイル・アクセス - リアルタイム顧客対応チャット - 検索／フィルター - 音声通話 ## 統合 (合計13件) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - チャット対応有 ## Category - [カスタマーコミュニケーション・マネジメント システム](https://www.capterra.jp/directory/31002/customer-communications-management/software) ## 関連カテゴリー - [カスタマーコミュニケーション・マネジメント システム](https://www.capterra.jp/directory/31002/customer-communications-management/software) - [チーム コミュニケーション ツール](https://www.capterra.jp/directory/31033/team-communication/software) - [ライブチャットツール](https://www.capterra.jp/directory/30797/live-chat/software) ## 代替製品 1. [Slack](https://www.capterra.jp/software/135003/slack) — 4.7/5 (24076 reviews) 2. [LiveChat](https://www.capterra.jp/software/62194/livechat) — 4.6/5 (1719 reviews) 3. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1760 reviews) 4. [Tidio](https://www.capterra.jp/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zoho Desk](https://www.capterra.jp/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## レビュー ### "Safe + secure with WhatsApp" — 5.0/5 > **Mai** | *2026年3月26日* | ホスピタリティ | おすすめ評価：10.0/10 > > **良いポイント**: I would be completely lost without WhatsApp\! It is like a trusted friend at this point\! I feel my most safe when sending messages through WhatsApp as I know they are fully encrypted so I'm never nervous about my data falling in the wrong hands\! > > **改善点**: ZERO cons\! I use it for messaging for calling, for sharing and even friendly chats with friend all over the country\! I've truly never had an issue with WhatsApp\! > > WhatsApp remains the most secure messaging app I have ever used\! I know without a shadow of a doubt, my messages and files are completely secure within the platform. I share updates, personal information and important files via WhatsApp and never worry about my information falling into the wrong hands\! ----- ### "Essential everyday tool" — 5.0/5 > **Sam** | *2026年2月27日* | 食品製造 | おすすめ評価：10.0/10 > > **良いポイント**: Firstly, WhatsApp is free to use and you can connect with anyone so long as they have the App and you have their phone number. I have used a teams WhatsApp in all of my past job roles. I use it to communicate with my own team as well as customers with messaging, sending pictures and even video calls. It is far quicker sometimes to send a quick Whatsapp than countless e-mails and I can also do this from the bakery floor. There are regular updates from the WhatsApp team and the only issue I have ever had is sometimes notifications don't come through straight away, however I believe that to more likely by my phone or the Wi-Fi than the app itself. > > **改善点**: I have used Messenger (and still do for a few that don't have Whatsapp) I can honestly say, in my opinion, that it tops it in every way. The only minor issue is I don't always get notifications at work but because this is only at work I believe it to be the Wi-Fi as opposed to be App. > > I use it everyday. I use it in-house and to talk to customers. I have also had. off site IT support call me through it and the video call makes life so much easier. ----- ### "Useful App, but Trust and Pricing Decisions Are Hard to Ignore" — 3.0/5 > **Sven** | *2026年4月11日* | 食品製造 | おすすめ評価：7.0/10 > > **良いポイント**: WhatsApp is easy to use, fast to set up, and ideal for staying in touch with friends, family, and colleagues. Messages, calls, and group chats work reliably, and the app is available on almost every device, which makes communication very straightforward. Its broad adoption is a major advantage because it reduces friction and makes it easy to reach people without needing to explain how the platform works. > > **改善点**: My biggest concern is the business strategy behind the service, especially the fact that it was initially presented as free and later became tied to monetization decisions that felt misleading. I also do not agree with the privacy practices associated with Meta, and I am uncomfortable with how personal data is handled in that ecosystem. Even though WhatsApp is technically strong and convenient, these issues significantly reduce my confidence in the platform. > > I have used WhatsApp for a long time and it remains a very practical messaging app with a simple interface and widespread adoption. It makes communication easy because almost everyone has it, which is the main reason it is still so convenient in daily use. At the same time, I am critical of the way the pricing strategy changed over time and of the privacy situation since it became part of Meta. These decisions have made it harder for me to fully trust the platform, even though the app itself is still very functional. ----- ### "Easy and intuitive communications at face value, but with some privacy questions\*" — 5.0/5 > **認証済みレビュアー** | *2026年4月15日* | メディア制作 | おすすめ評価：9.0/10 > > **良いポイント**: Whatsapp does a good job at getting the core functionality right without overcomplicating it; There's no barrier to entry, no confusing features or addons, and the interface is modern and intuitive. It hosts a standardised library of media (Gifs, emojis, etc) that maps across to most platforms (apple, android, microsoft) universally. From a security standpoint, it provides end to end encryption, and features like hidden chats/archiving and disappearing messages help reduce the risk of sensitive content lingering in plain sight (bank details, passwords, etc). > > **改善点**: To flip the benefits on their head; it's greatest Pro is also one of it's downfalls. Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which seems unlikely given the target market for Whatsapp is more of a 'casual' demographic). Alternatives in a business setting far exceed whatsapp in said settings, allowing for automations, advanced workflows and integrations with other tools; Teams, Slack, Discord - to name a few. From a dedicated security standpoint, the end to end encryption is strong, but it still collects rich metadata and ties that to Meta's global infrastructure, which understandably raises questions about data-sovereignty and long-term control over who has access to that data. > > My overall experience is that whatsapp is an excellent tool for casual use outside of professional environments - although sometimes may have niche uses within a business context (providing a universal method of contact outside of formal channels, or for a quick 'ad-hoc' way to share sensitive information where impersonation or interception may be a concern). Sharing media between family and friends is simple, fast and independent of platform restrictions (eg. android/iphone emoji's not mapping across in SMS) thanks to it's universal interface. With all said however; If strong security and data anonymity is a priority then I would advise caution, given how tightly data and metadata seem to be embedded in Meta's infrastructure. ----- ### "Global Communication Tool" — 5.0/5 > **Stephanie** | *2026年4月16日* | Eラーニング | おすすめ評価：10.0/10 > > **良いポイント**: It's super easy for me to keep in touch with people around the world, no matter where I am, and I don't even need a phone plan to use the app, just internet access. I also really like that I can have WhatsApp Business on my phone as a separate app with a separate phone number at the same time as the regular WhatsApp app, which allows me to keep work and private conversations separate. > > **改善点**: It's really annoying that when added to a group or community, you can't see any of the previous messages in that thread. I've heard this was done for security's sake, but I honestly don't see the rationale behind that. Telegram lets you see all previous content when added to a group thread, and I much prefer that UX. ----- ページ：1 / 655\ 次へ: [次ページ](https://www.capterra.jp/software/180345/whatsapp?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/180345/whatsapp) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ