--- description: WhatsAppを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsAppとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [カスタマーコミュニケーション・マネジメント システム](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.jp/software/180345/whatsapp ページ：1 / 660\ 次へ: [次ページ](https://www.capterra.jp/software/180345/whatsapp?page=2) > ビジネスのやり取り、自動化、メッセージングなどで顧客コミュニケーションを支援するクラウドベースのソリューションです。 > > 評価：16475人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### WhatsAppの対象ユーザー 顧客とのコミュニケーションを素早く簡単に実現したいと考えている中小企業向けのモバイルアプリケーションです。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 16475 レビュー | | 使いやすさ | 4.8/5 | レビュー全体に基づく | | カスタマー・サポート | 4.3/5 | レビュー全体に基づく | | 価格の妥当性 | 4.7/5 | レビュー全体に基づく | | 機能 | 4.6/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: WhatsApp - **ロケーション**: Menlo Park, アメリカ ## ビジネスコンテキスト - **価格モデル**: (無料版が利用可能) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: アイルランド語, アゼルバイジャン語, アフリカーンス語, アラビア語, アルバニア語, イタリア語, インドネシア語, ウクライナ語, ウズベク語, ウルドゥー語, エストニア語, オランダ語, カザフ語, カタロニア語, カンナダ語, ギリシャ語, クロアチア語, グジャラート語, スウェーデン語, スペイン語, スロバキア語, スロベニア語, スワヒリ語, セルビア語, タイ語, タミル語, チェコ語, テルグ語, デンマーク語, トルコ語, ドイツ語, ハンガリー語, パンジャブ語, ヒンディー語, フィンランド語, フランス語, ブルガリア語, ヘブライ語, ベトナム語, ベンガル語, ペルシア語, ポーランド語, マケドニア語, マラヤーラム語, マラーティー語, マレー語, ラトビア語, リトアニア語, ルーマニア語, ロシア語, 中国語, 日本語, 英語, 韓国語 - **利用可能な国**: アメリカ合衆国 ## 機能 - Autoresponders - CRM - Third-Party Integrations - アクティビティ・ダッシュボード - インタラクション追跡 - コラボレーションツール - チャット、メッセージング - パーソナライゼーション - ビデオ会議 - マルチチャネル・コミュニケーション - モバイル・アクセス - リアルタイム顧客対応チャット - 多言語 - 検索／フィルター - 音声通話 ## 統合 (合計13件) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - チャット対応有 ## Category - [カスタマーコミュニケーション・マネジメント システム](https://www.capterra.jp/directory/31002/customer-communications-management/software) ## 関連カテゴリー - [カスタマーコミュニケーション・マネジメント システム](https://www.capterra.jp/directory/31002/customer-communications-management/software) - [チーム コミュニケーション ツール](https://www.capterra.jp/directory/31033/team-communication/software) - [ライブチャットツール](https://www.capterra.jp/directory/30797/live-chat/software) - [生成AI](https://www.capterra.jp/directory/34155/generative-ai/software) - [AIチャット](https://www.capterra.jp/directory/31596/conversational-ai-platform/software) ## 代替製品 1. [Slack](https://www.capterra.jp/software/135003/slack) — 4.7/5 (24221 reviews) 2. [LiveChat](https://www.capterra.jp/software/62194/livechat) — 4.6/5 (1728 reviews) 3. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Tidio](https://www.capterra.jp/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zoho Desk](https://www.capterra.jp/software/169505/zoho-desk) — 4.5/5 (2216 reviews) ## レビュー ### "Simple and convenient platform for messaging and group communication" — 5.0/5 > **Nikitha** | *2026年9月21日* | コンピュータ・ソフトウェア | おすすめ評価：10.0/10 > > **良いポイント**: WhatsApp is easy to use and provides good value for money for everyday communication. The Messaging and Chat features make it simple to communicate with individuals and groups, while media and document sharing make conversations more convenient. The interface is straightforward, so it is easy to start conversations and manage ongoing communication without much setup. > > **改善点**: When there are many group conversations and messages, it can sometimes become difficult to keep track of important information. I have occasionally experienced minor bugs and issues such as delayed notifications or messages taking time to synchronize. Some group conversations can also become cluttered when there is a high volume of messages. I have limited direct experience with Customer Support, so I cannot strongly evaluate that aspect. Project Management is also not a primary use case for me, although group chats can be useful for coordinating tasks and updates. > > My overall experience with WhatsApp has been positive. The Ease of Use makes it convenient for everyday communication, while Messaging and Chat provide a simple way to communicate with individuals and groups. It is particularly useful for quick updates, coordination, and sharing files or media. Although there can occasionally be minor Bugs and Issues, they have not significantly affected my experience. I have limited direct experience with Customer Support, and Project Management is not a primary use case for me. Overall, I believe WhatsApp provides good Value for Money as a convenient communication and messaging platform. ----- ### "Reliable everyday communication platform" — 5.0/5 > **認証済みレビュアー** | *2026年8月31日* | 消費財 | おすすめ評価：8.0/10 > > **良いポイント**: WhatsApp is a reliable everyday platform to connect with family, friends or colleagues by providing the features like messaging, voice notes, audio and video calls, group calls, sharing and receiving photos and videos. The interface is simple and easy to use. It instantly delivers the messages or the videos and photos which makes project management easy. > > **改善点**: Customer support lacks in providing proper guidance and is hard to navigate also I personally met occasional glitches and bugs while sending and receiving long videos or documents and receiving notifications. > > All in all WhatsApp is a reliable everyday platform for connecting around the world, also it provides multiple useful features which makes life and work a lot more easy that to at a very decent price. Although WhatsApp has some issues and bugs occasionally. ----- ### "Instant Messages" — 3.0/5 > **Delicia** | *2026年8月26日* | 非営利団体運営 | おすすめ評価：7.0/10 > > **良いポイント**: I like the ease of use of how you can communicate with people and even call people if needed. Its easy to set up. > > **改善点**: I do not like the fact that spam messages and calls come through even if the people are not someone that you have connected with. > > Overall WhatsApp has worked when needed even in high traffic areas such as mega conferences and airports. There were no delays in messages being received be the receiver. ----- ### "Versatile Messaging Tool for Productivity and Coordination" — 5.0/5 > **Demilade Peter** | *2026年7月27日* | 健康、ウェルネス、フィットネス | おすすめ評価：10.0/10 > > **良いポイント**: WhatsApp is a highly versatile messaging tool that is easy to use for communication, coordination, project management, team development among other tasks without costing a lot, delivering great value for money from a literally free tool. Features I have used and found valuable include the chat, the document uploads, meeting set up, etc > > **改善点**: WhatsApp is consistently making improvements, so it is sometimes hard to point out a fault that has now been fixed or corrected. One area of improvement is the inability to edit live polls > > WhatsApp has been highly easy to use and maintain, making it easy to communicate and align teams quickly around important issues. It has been an overall pleasant experience for me. ----- ### "A Great app for daily communication" — 5.0/5 > **Lalit** | *2026年8月22日* | 経理 | おすすめ評価：9.0/10 > > **良いポイント**: I,m using this app about 6 years. Its east to use and mind blowing for any type of chat or bussiness. you can share your feeling to your friends and relative. You can share photo and video easily.voice and video call is awesome feature.you can share your idea in group chat feature also. > > **改善点**: Whats app is not only good but also some problems like customer support is very slow. Group chat can become noisy. It can use a lot of more storage.it means memory full problem. Too many notifications can be distracting. When we search old messages it can sometimes be difficult. Backup and restore can take time. > > Overall I have had a good experience with whats app. It is very simple fast and easy to use. My favourite feature is video call and group chat. There are some minor bugs also like if we send too many messages to someone in a short period of time whats may block. Overall it is reliable and convenient app for users. ----- ページ：1 / 660\ 次へ: [次ページ](https://www.capterra.jp/software/180345/whatsapp?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/180345/whatsapp) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ