--- description: WhatsAppを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsAppとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [カスタマーコミュニケーション・マネジメント システム](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.jp/software/180345/whatsapp ページ：1 / 657\ 次へ: [次ページ](https://www.capterra.jp/software/180345/whatsapp?page=2) > ビジネスのやり取り、自動化、メッセージングなどで顧客コミュニケーションを支援するクラウドベースのソリューションです。 > > 評価：16382人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### WhatsAppの対象ユーザー 顧客とのコミュニケーションを素早く簡単に実現したいと考えている中小企業向けのモバイルアプリケーションです。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 16382 レビュー | | 使いやすさ | 4.8/5 | レビュー全体に基づく | | カスタマー・サポート | 4.3/5 | レビュー全体に基づく | | 価格の妥当性 | 4.7/5 | レビュー全体に基づく | | 機能 | 4.6/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: WhatsApp - **ロケーション**: Menlo Park, アメリカ ## ビジネスコンテキスト - **価格モデル**: (無料版が利用可能) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: アメリカ合衆国 ## 機能 - Autoresponders - CRM - Third-Party Integrations - アクティビティ・ダッシュボード - インタラクション追跡 - コラボレーションツール - チャット、メッセージング - パーソナライゼーション - ビデオ会議 - マルチチャネル・コミュニケーション - モバイル・アクセス - リアルタイム顧客対応チャット - 検索／フィルター - 音声通話 ## 統合 (合計13件) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - チャット対応有 ## Category - [カスタマーコミュニケーション・マネジメント システム](https://www.capterra.jp/directory/31002/customer-communications-management/software) ## 関連カテゴリー - [カスタマーコミュニケーション・マネジメント システム](https://www.capterra.jp/directory/31002/customer-communications-management/software) - [チーム コミュニケーション ツール](https://www.capterra.jp/directory/31033/team-communication/software) - [ライブチャットツール](https://www.capterra.jp/directory/30797/live-chat/software) ## 代替製品 1. [Slack](https://www.capterra.jp/software/135003/slack) — 4.7/5 (24123 reviews) 2. [LiveChat](https://www.capterra.jp/software/62194/livechat) — 4.6/5 (1724 reviews) 3. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Tidio](https://www.capterra.jp/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zoho Desk](https://www.capterra.jp/software/169505/zoho-desk) — 4.5/5 (2213 reviews) ## レビュー ### "Reliable Everyday Messaging Made Simple" — 4.0/5 > **Michael** | *2026年4月23日* | 音楽 | おすすめ評価：7.0/10 > > **良いポイント**: What I liked most about WhatsApp is how simple and reliable it is for staying in touch with people. It works really well for both messaging and calls, even on slower internet connections. I also like that it’s widely used, so it’s easy to connect with almost anyone, and features like group chats, voice notes, and end-to-end encryption make communication both convenient and secure. > > **改善点**: What I liked least about WhatsApp is that it can feel a bit limited in terms of features compared to other messaging apps, especially around organization and customization. Group chats can get messy quickly, and there aren’t many tools to properly manage or filter conversations. It also relies heavily on your phone number, which isn’t always ideal for privacy or separating personal and professional use. > > Overall, my experience with WhatsApp has been very positive. It’s a reliable and easy-to-use messaging app that makes staying connected with friends, family, and groups simple. The call quality is solid, messages are delivered quickly, and features like voice notes, group chats, and media sharing make everyday communication convenient. While it’s not the most feature-rich app and can feel a bit cluttered in active group chats, it consistently does its core job well. It’s a dependable tool for everyday communication. ----- ### "Easy and intuitive communications at face value, but with some privacy questions\*" — 5.0/5 > **認証済みレビュアー** | *2026年4月15日* | メディア制作 | おすすめ評価：9.0/10 > > **良いポイント**: Whatsapp does a good job at getting the core functionality right without overcomplicating it; There's no barrier to entry, no confusing features or addons, and the interface is modern and intuitive. It hosts a standardised library of media (Gifs, emojis, etc) that maps across to most platforms (apple, android, microsoft) universally. From a security standpoint, it provides end to end encryption, and features like hidden chats/archiving and disappearing messages help reduce the risk of sensitive content lingering in plain sight (bank details, passwords, etc). > > **改善点**: To flip the benefits on their head; it's greatest Pro is also one of it's downfalls. Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which seems unlikely given the target market for Whatsapp is more of a 'casual' demographic). Alternatives in a business setting far exceed whatsapp in said settings, allowing for automations, advanced workflows and integrations with other tools; Teams, Slack, Discord - to name a few. From a dedicated security standpoint, the end to end encryption is strong, but it still collects rich metadata and ties that to Meta's global infrastructure, which understandably raises questions about data-sovereignty and long-term control over who has access to that data. > > My overall experience is that whatsapp is an excellent tool for casual use outside of professional environments - although sometimes may have niche uses within a business context (providing a universal method of contact outside of formal channels, or for a quick 'ad-hoc' way to share sensitive information where impersonation or interception may be a concern). Sharing media between family and friends is simple, fast and independent of platform restrictions (eg. android/iphone emoji's not mapping across in SMS) thanks to it's universal interface. With all said however; If strong security and data anonymity is a priority then I would advise caution, given how tightly data and metadata seem to be embedded in Meta's infrastructure. ----- ### "Nothing Special" — 3.0/5 > **Ramon** | *2026年5月6日* | 電気・電子機器製造 | おすすめ評価：6.0/10 > > **良いポイント**: I like most about their fast messaging , call and video call features. besides their features of create and use group chatting and others. Easy to use. > > **改善点**: If i sent any picture or received them from others all are gone Burst. Besides, Sometimes facing call drop issue ----- ### "Simple and Reliable App for Everyday Communication" — 5.0/5 > **認証済みレビュアー** | *2026年5月2日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: What stands out most about WhatsApp is how easy it is to use and how quickly it connects people. Messaging and chat feel instant, and it works well for both personal and group conversations without any setup hassle. It is very straightforward, which makes it accessible for anyone. Value for money is a strong point since it is free to use for most features. Being able to message, share media, and make calls without paying makes it very practical for everyday communication. Video calls are reliable and clear most of the time, which makes it useful for staying in touch with friends and family, even across long distances. Switching between chat and calls is also smooth. Customer support is limited, but the app is generally stable enough that support is rarely needed. Most issues can be handled through built in help options. There can be occasional bugs like minor delays in message delivery or call drops, but they are not frequent enough to affect regular use. Overall, it runs smoothly and stays dependable for daily communication. > > **改善点**: What I like least about WhatsApp is the lack of strong customer support since there is no direct way to quickly resolve issues when something goes wrong. Most help is automated, which can feel limiting if a real problem comes up. Another downside is that it can take up a lot of storage over time, especially with frequent media sharing in chats and groups. This can slow down the phone if not managed regularly. There are also occasional issues like delayed messages or call quality dropping depending on internet connection, which can be frustrating during important conversations. > > Overall experience with WhatsApp has been very positive. It is a simple and reliable way to stay connected with people through messaging, voice calls, and video calls. Everything works in one place, which makes daily communication easy and convenient. It is especially useful for quick conversations and group chats, and it rarely requires any effort to figure out how things work. Despite a few small issues like storage usage or occasional call quality drops, it still remains one of the most dependable apps for personal communication. ----- ### "Global Communication Tool" — 5.0/5 > **Stephanie** | *2026年4月16日* | Eラーニング | おすすめ評価：10.0/10 > > **良いポイント**: It's super easy for me to keep in touch with people around the world, no matter where I am, and I don't even need a phone plan to use the app, just internet access. I also really like that I can have WhatsApp Business on my phone as a separate app with a separate phone number at the same time as the regular WhatsApp app, which allows me to keep work and private conversations separate. > > **改善点**: It's really annoying that when added to a group or community, you can't see any of the previous messages in that thread. I've heard this was done for security's sake, but I honestly don't see the rationale behind that. Telegram lets you see all previous content when added to a group thread, and I much prefer that UX. ----- ページ：1 / 657\ 次へ: [次ページ](https://www.capterra.jp/software/180345/whatsapp?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/180345/whatsapp) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ