---
description: WhatsAppを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: WhatsAppとは？ | 機能や料金、導入事例をご紹介【キャプテラ】
---

現在地表示: [ホーム](/) > [カスタマーコミュニケーション・マネジメント システム](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp)

# WhatsApp

Canonical: https://www.capterra.jp/software/180345/whatsapp

ページ：1 / 652\
次へ: [次ページ](https://www.capterra.jp/software/180345/whatsapp?page=2)

> ビジネスのやり取り、自動化、メッセージングなどで顧客コミュニケーションを支援するクラウドベースのソリューションです。
> 
> 評価：16263人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。

-----

## 概要

### WhatsAppの対象ユーザー

顧客とのコミュニケーションを素早く簡単に実現したいと考えている中小企業向けのモバイルアプリケーションです。

## 簡単な統計と評価

| 測定基準 | 評価 | 詳細 |
| **総合評価** | **4.7/5** | 16263 レビュー |
| 使いやすさ | 4.8/5 | レビュー全体に基づく |
| カスタマー・サポート | 4.3/5 | レビュー全体に基づく |
| 価格の妥当性 | 4.7/5 | レビュー全体に基づく |
| 機能 | 4.6/5 | レビュー全体に基づく |
| おすすめ率 | 90% | (9/10 おすすめ度) |

## 企業情報

- **キャプテラについて**: WhatsApp
- **ロケーション**: Menlo Park, アメリカ

## ビジネスコンテキスト

- **価格モデル**:  (無料版が利用可能)
- **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000
- **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル）
- **サポートされる言語**: 英語
- **利用可能な国**: アメリカ合衆国

## 機能

- Autoresponders
- CRM
- Third-Party Integrations
- アクティビティ・ダッシュボード
- インタラクション追跡
- コラボレーションツール
- チャット、メッセージング
- パーソナライゼーション
- ビデオ会議
- マルチチャネル・コミュニケーション
- モバイル・アクセス
- リアルタイム顧客対応チャット
- 検索／フィルター
- 音声通話

## 統合 (合計13件)

- Bitrix24
- Facebook Apps and Tabs
- Freshdesk
- Hootsuite
- HubSpot CRM
- Instagram
- Meta for Business
- MightyCall
- Odoo
- Shopify
- Telegram
- Twilio
- Zendesk Suite

## サポートのオプション

- メール/ヘルプデスク
- FAQ/フォーラム
- チャット対応有

## Category

- [カスタマーコミュニケーション・マネジメント システム](https://www.capterra.jp/directory/31002/customer-communications-management/software)

## 関連カテゴリー

- [カスタマーコミュニケーション・マネジメント システム](https://www.capterra.jp/directory/31002/customer-communications-management/software)
- [チーム コミュニケーション ツール](https://www.capterra.jp/directory/31033/team-communication/software)
- [ライブチャットツール](https://www.capterra.jp/directory/30797/live-chat/software)

## 代替製品

1. [Slack](https://www.capterra.jp/software/135003/slack) — 4.7/5 (24015 reviews)
2. [LiveChat](https://www.capterra.jp/software/62194/livechat) — 4.6/5 (1707 reviews)
3. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1748 reviews)
4. [Tidio](https://www.capterra.jp/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [Zoho Desk](https://www.capterra.jp/software/169505/zoho-desk) — 4.5/5 (2209 reviews)

## レビュー

### "Reliable and Secure Messaging for Everyday Use" — 4.0/5

> **Absana** | *2026年1月2日* | 情報技術、情報サービス | おすすめ評価：10.0/10
> 
> **良いポイント**: It's free and voice/video calls work smoothly. WhatsApp's adds a level of security with it's end-to-end encryption. It allows for media, document and location sharing and includes all the standard messaging features (voice notes, group chats, etc.) It's global reach is great, and allows for international connectivity. It also works on mobile and desktop. It also allows for a large number of people to be in a group chat compared to other similar platforms.
> 
> **改善点**: There is a decent amount of spam messaging and calls which can be annoying but it is expected on all platform. It collects metadata, and requires and active internet connection.
> 
> WhatsApp is a powerful and secure tool for staying connected with others, especially internationally. It offers messaging services for free, and is not difficult to navigate at all.  However, it does have minor caveats like filtering issues and lack of customization (for paternal controls or storage).

-----

### "Whatsapp review, business owner perspective" — 5.0/5

> **Claudio** | *2026年1月25日* | 不動産 | おすすめ評価：10.0/10
> 
> **良いポイント**: best and easy communication tool. messanging in europe especially. daily use of chat and video call. barely have any bugs nor issues.
> 
> **改善点**: not much to not like about whatsapp, only thing missing would be a better overview of documents. also overview in chats, i communicate with 50 people per day and it can get too much.

-----

### "Good, just not for us" — 3.0/5

> **Crystal** | *2026年1月3日* | 美術、工芸 | おすすめ評価：3.0/10
> 
> **良いポイント**: It was very easy to set up and use and of course the fact that it was free and so many of us already had the app
> 
> **改善点**: The photo quality wasn't good. I guess they are compressed?  We needed to use it for photos sometimes
> 
> All in all it was good for talking to friends over seas but strangers were adding me to groups, maybe there was a filter I wasn't using?

-----

### "Ease of use,Customer Support , Advanced Features" — 5.0/5

> **Zeeshan** | *2025年12月13日* | 建築資材 | おすすめ評価：10.0/10
> 
> **良いポイント**: Ease of use ,with no bugs and issues. its customer friendly interface and end to end Encryption during Chatting.
> 
> **改善点**: Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats.
> 
> Overall experience is awesome , as it is user friendly, reliable , no privacy concern andis  feature Rich

-----

### "Extremely popular and very efficient" — 5.0/5

> **Lukasz** | *2026年1月18日* | 情報技術、情報サービス | おすすめ評価：9.0/10
> 
> **良いポイント**: I like most about WhatsApp that everyone knows this app. It is super popular and easy to use by anyone. Another reason - value for money. I don't have spend my time to explain my clients how to use to messaging. We use livechat on the websites and the WhatsApp as a catch-all chat.
> 
> **改善点**: I use WhatsApp for many years and in my opinion it's hard to find any cons about this app. It's very easy, popular, and has app for almost any device / OS system.
> 
> Great, great, great app. It's an universal, very flexible solution for private chats and also for professional communication (inside and outside company, and even with clients).

-----

ページ：1 / 652\
次へ: [次ページ](https://www.capterra.jp/software/180345/whatsapp?page=2)

## リンク

- [Capterraで表示する](https://www.capterra.jp/software/180345/whatsapp)

## このページは以下の言語で利用できます

| ロケール | URL |
| de | <https://www.capterra.com.de/software/180345/whatsapp> |
| de-AT | <https://www.capterra.at/software/180345/whatsapp> |
| de-CH | <https://www.capterra.ch/software/180345/whatsapp> |
| en | <https://www.capterra.com/p/180345/WhatsApp/> |
| en-AE | <https://www.capterra.ae/software/180345/whatsapp> |
| en-AU | <https://www.capterra.com.au/software/180345/whatsapp> |
| en-CA | <https://www.capterra.ca/software/180345/whatsapp> |
| en-GB | <https://www.capterra.co.uk/software/180345/whatsapp> |
| en-IE | <https://www.capterra.ie/software/180345/whatsapp> |
| en-IL | <https://www.capterra.co.il/software/180345/whatsapp> |
| en-IN | <https://www.capterra.in/software/180345/whatsapp> |
| en-NZ | <https://www.capterra.co.nz/software/180345/whatsapp> |
| en-SG | <https://www.capterra.com.sg/software/180345/whatsapp> |
| en-ZA | <https://www.capterra.co.za/software/180345/whatsapp> |
| es | <https://www.capterra.es/software/180345/whatsapp> |
| es-AR | <https://www.capterra.com.ar/software/180345/whatsapp> |
| es-CL | <https://www.capterra.cl/software/180345/whatsapp> |
| es-CO | <https://www.capterra.co/software/180345/whatsapp> |
| es-CR | <https://www.capterra.co.cr/software/180345/whatsapp> |
| es-DO | <https://www.capterra.do/software/180345/whatsapp> |
| es-EC | <https://www.capterra.ec/software/180345/whatsapp> |
| es-MX | <https://www.capterra.mx/software/180345/whatsapp> |
| es-PA | <https://www.capterra.com.pa/software/180345/whatsapp> |
| es-PE | <https://www.capterra.pe/software/180345/whatsapp> |
| fr | <https://www.capterra.fr/software/180345/whatsapp> |
| fr-BE | <https://fr.capterra.be/software/180345/whatsapp> |
| fr-CA | <https://fr.capterra.ca/software/180345/whatsapp> |
| fr-LU | <https://www.capterra.lu/software/180345/whatsapp> |
| it | <https://www.capterra.it/software/180345/whatsapp> |
| ja | <https://www.capterra.jp/software/180345/whatsapp> |
| nl | <https://www.capterra.nl/software/180345/whatsapp> |
| nl-BE | <https://www.capterra.be/software/180345/whatsapp> |
| pt | <https://www.capterra.com.br/software/180345/whatsapp> |
| pt-PT | <https://www.capterra.pt/software/180345/whatsapp> |

-----

## 構造化データ

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra 日本","address":{"@type":"PostalAddress","addressLocality":"東京","addressRegion":"13","postalCode":"〒105-6205","streetAddress":"〒105-6205 東京都港区愛宕2-5-1 愛宕グリーンヒルズMORIタワー 5階"},"description":"ソフトウェア検索ならCapterra（キャプテラ）で！実際に製品を使用したユーザーレビューや口コミ、機能や料金などから比較検討が簡単にできます。","email":"info@capterra.jp","url":"https://www.capterra.jp/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.jp/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCWFpjNOUhMph-RtFn5iqOBA"]},{"name":"WhatsApp","description":"リアルタイムの顧客コミュニケーションを実現する中小企業向けのメッセージングアプリです。","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/481b7633-1fd8-47f7-91bc-d6c7e70a4a79.png","url":"https://www.capterra.jp/software/180345/whatsapp","@id":"https://www.capterra.jp/software/180345/whatsapp#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.jp/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":16263,"ratingValue":4.7},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.jp/software/180345/whatsapp#faqs","@type":"FAQPage","mainEntity":[]},{"@id":"https://www.capterra.jp/software/180345/whatsapp#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"ホーム","position":1,"item":"/","@type":"ListItem"},{"name":"カスタマーコミュニケーション・マネジメント システム","position":2,"item":"/directory/31002/customer-communications-management/software","@type":"ListItem"},{"name":"WhatsApp","position":3,"item":"/software/180345/whatsapp","@type":"ListItem"}]}]}
</script>