--- description: WhatsAppを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsAppとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [カスタマーコミュニケーション・マネジメント システム](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.jp/software/180345/whatsapp ページ：1 / 659\ 次へ: [次ページ](https://www.capterra.jp/software/180345/whatsapp?page=2) > ビジネスのやり取り、自動化、メッセージングなどで顧客コミュニケーションを支援するクラウドベースのソリューションです。 > > 評価：16448人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### WhatsAppの対象ユーザー 顧客とのコミュニケーションを素早く簡単に実現したいと考えている中小企業向けのモバイルアプリケーションです。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 16448 レビュー | | 使いやすさ | 4.8/5 | レビュー全体に基づく | | カスタマー・サポート | 4.3/5 | レビュー全体に基づく | | 価格の妥当性 | 4.7/5 | レビュー全体に基づく | | 機能 | 4.6/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: WhatsApp - **ロケーション**: Menlo Park, アメリカ ## ビジネスコンテキスト - **価格モデル**: (無料版が利用可能) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: アメリカ合衆国 ## 機能 - Autoresponders - CRM - Third-Party Integrations - アクティビティ・ダッシュボード - インタラクション追跡 - コラボレーションツール - チャット、メッセージング - パーソナライゼーション - ビデオ会議 - マルチチャネル・コミュニケーション - モバイル・アクセス - リアルタイム顧客対応チャット - 検索／フィルター - 音声通話 ## 統合 (合計13件) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - チャット対応有 ## Category - [カスタマーコミュニケーション・マネジメント システム](https://www.capterra.jp/directory/31002/customer-communications-management/software) ## 関連カテゴリー - [カスタマーコミュニケーション・マネジメント システム](https://www.capterra.jp/directory/31002/customer-communications-management/software) - [チーム コミュニケーション ツール](https://www.capterra.jp/directory/31033/team-communication/software) - [ライブチャットツール](https://www.capterra.jp/directory/30797/live-chat/software) ## 代替製品 1. [Slack](https://www.capterra.jp/software/135003/slack) — 4.7/5 (24185 reviews) 2. [LiveChat](https://www.capterra.jp/software/62194/livechat) — 4.6/5 (1727 reviews) 3. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Tidio](https://www.capterra.jp/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zoho Desk](https://www.capterra.jp/software/169505/zoho-desk) — 4.5/5 (2214 reviews) ## レビュー ### "My Go To Messaging App" — 5.0/5 > **Harsh Vipul** | *2026年7月19日* | グラフィックデザイン | おすすめ評価：9.0/10 > > **良いポイント**: Very easy to use with a clean interface. It works well across devices, messaging is fast, and almost everyone I know already uses it, which makes communication simple. > > **改善点**: Occasionally I run into small bugs. Recently my chat view suddenly became zoomed in for no reason, but restarting the app fixed it. It doesn't happen often, but minor glitches like this can be a bit annoying. > > Overall, my experience with WhatsApp has been very positive. I use it every day, not just for personal chats but also to coordinate multiple teams and manage projects. It's reliable, easy to use, and has all the features I need. I recently noticed the WhatsApp Plus subscription and I'm planning to try it. The additional features look useful, and it seems like good value for the price. ----- ### "Whatsapp review" — 5.0/5 > **Ahmed** | *2026年6月24日* | 食品、飲料 | おすすめ評価：10.0/10 > > **良いポイント**: I am using it daily easily to get in touch with my family and friends ..I feel so secure while using that platform because it's guaranting to you that your information will be always secured > > **改善点**: The size of the file is not large that's why any one can download it easily using any kind of phones > > I am very satisfied since I downloaded that app because it's always facilitating contacting all in easy ways ... ----- ### "Not safe with Whatsapp" — 2.0/5 > **Jessica** | *2026年7月12日* | 消費者サービス | おすすめ評価：0.0/10 > > **良いポイント**: That it allowed me to mute it completely before I uninstalled the app completely. I didn't like anything literally > > **改善点**: I truly believe this is a platform to allow scammers and hackers and typical criminals to contact anyone even if they're blocked on regular calls as spam and it's a unsafe community and shouldn't be recognized for a business in my opinion ----- ### "Simple and Reliable App for Everyday Communication" — 5.0/5 > **認証済みレビュアー** | *2026年5月2日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: What stands out most about WhatsApp is how easy it is to use and how quickly it connects people. Messaging and chat feel instant, and it works well for both personal and group conversations without any setup hassle. It is very straightforward, which makes it accessible for anyone. Value for money is a strong point since it is free to use for most features. Being able to message, share media, and make calls without paying makes it very practical for everyday communication. Video calls are reliable and clear most of the time, which makes it useful for staying in touch with friends and family, even across long distances. Switching between chat and calls is also smooth. Customer support is limited, but the app is generally stable enough that support is rarely needed. Most issues can be handled through built in help options. There can be occasional bugs like minor delays in message delivery or call drops, but they are not frequent enough to affect regular use. Overall, it runs smoothly and stays dependable for daily communication. > > **改善点**: What I like least about WhatsApp is the lack of strong customer support since there is no direct way to quickly resolve issues when something goes wrong. Most help is automated, which can feel limiting if a real problem comes up. Another downside is that it can take up a lot of storage over time, especially with frequent media sharing in chats and groups. This can slow down the phone if not managed regularly. There are also occasional issues like delayed messages or call quality dropping depending on internet connection, which can be frustrating during important conversations. > > Overall experience with WhatsApp has been very positive. It is a simple and reliable way to stay connected with people through messaging, voice calls, and video calls. Everything works in one place, which makes daily communication easy and convenient. It is especially useful for quick conversations and group chats, and it rarely requires any effort to figure out how things work. Despite a few small issues like storage usage or occasional call quality drops, it still remains one of the most dependable apps for personal communication. ----- ### "Great Chat App" — 5.0/5 > **Natasha** | *2026年7月30日* | 小売 | おすすめ評価：10.0/10 > > **良いポイント**: I use whatsapp business as well as personal use, I like the ease of use when talking with suppliers and sending design ideas back and forth. Its great for project management as well. I use this almost everyday as it is the main way for me to communicate with my suppliers. > > **改善点**: I feel they could have more options like instead of sending up to 10 images would be useful if they added maybe upto 11/12 photos especially for someone like me who relies on that. > > My overall experience with whatsapp has been great, nothing negative to say as its the main app i use for my business as well as personal. ----- ページ：1 / 659\ 次へ: [次ページ](https://www.capterra.jp/software/180345/whatsapp?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/180345/whatsapp) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ