--- description: Twilioを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Twilioとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [クラウドコミュニケーション・プラットフォームソフト](/directory/31362/cloud-communication-platform/software) > [Twilio](/software/180158/twilio-communications-platform) # Twilio Canonical: https://www.capterra.jp/software/180158/twilio-communications-platform ページ：1 / 22\ 次へ: [次ページ](https://www.capterra.jp/software/180158/twilio-communications-platform?page=2) > Twilioは、企業がWebまたはモバイル・デバイス用の拡張可能で信頼性の高い音声およびSMSアプリを構築するため、シンプルで従量課金制のAPIを提供しています。 > > 評価：513人のユーザーによる評価は**4.4/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Twilioの対象ユーザー 100カ国以上でクラウド通信ソリューションを必要とするあらゆる規模の企業。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.4/5** | 513 レビュー | | 使いやすさ | 4.1/5 | レビュー全体に基づく | | カスタマー・サポート | 4.0/5 | レビュー全体に基づく | | 価格の妥当性 | 4.2/5 | レビュー全体に基づく | | 機能 | 4.5/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Twilio - **ロケーション**: San Francisco, アメリカ - **設立**: 2008 ## ビジネスコンテキスト - **価格プラン**: $0.01 - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Windows（オンプレミス）, Linux（オンプレミス） - **サポートされる言語**: スペイン語, ドイツ語, フランス語, ポルトガル語, 日本語, 英語 - **利用可能な国**: アイルランド, アメリカ合衆国, アルゼンチン, イギリス, イスラエル, オーストラリア, オーストリア, カナダ, コロンビア, シンガポール, スイス, チリ, ドイツ, ニュージーランド, フランス, ブラジル, メキシコ, 中華人民共和国香港特別行政区, 台湾, 日本 ## 機能 - Audio/Video Conferencing - Automated Attendant - CRM - CTI (コンピューター電話統合) - IVR - PBX - SIPトランキング - SMS一斉送信 - Third-Party Integrations - VoIP - アラート／通知 - イベントによるアクション - キャンペーン管理 - キュー管理 - コールスクリプト - コールセンター運営 - スケジュールされたメッセージ - チャット、メッセージング - チャットボット - テキスト音声変換 - ボイスメール - メッセージのパーソナライゼーション - モバイル・クーポン - リアルタイム・チャット - レコーディング - レポートと統計 - レポート／分析 - 会議 - 双方向メッセージング - 発信者ID - 自動ルーティング - 自動応答 - 自動着信分配 - 自然言語処理 - 複数スクリプト - 通話モニタリング - 通話ルーティング - 通話記録 - 通話追跡 - 通話録音 - 連絡先管理 - 電話キー入力 - 音声カスタマイズ - 音声認識 ## 統合 (合計6件) - Freshdesk - Oracle Service - Salesforce Service Cloud - Zapier - Zendesk Suite - Zoho CRM ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [クラウドコミュニケーション・プラットフォームソフト](https://www.capterra.jp/directory/31362/cloud-communication-platform/software) ## 関連カテゴリー - [クラウドコミュニケーション・プラットフォームソフト](https://www.capterra.jp/directory/31362/cloud-communication-platform/software) - [SMS送信サービス](https://www.capterra.jp/directory/30842/sms-marketing/software) - [カスタマーエクスペリエンス ソフト](https://www.capterra.jp/directory/30671/customer-experience/software) - [自動音声応答システム](https://www.capterra.jp/directory/30231/ivr/software) - [通話録音システム](https://www.capterra.jp/directory/30533/call-recording/software) ## 代替製品 1. [Omnisend](https://www.capterra.jp/software/153508/omnisend) — 4.7/5 (837 reviews) 2. [JustCall](https://www.capterra.jp/software/157853/justcall) — 4.1/5 (225 reviews) 3. [Telnyx Suite](https://www.capterra.jp/software/173804/telnyx) — 4.7/5 (196 reviews) 4. [Jira](https://www.capterra.jp/software/19319/jira) — 4.4/5 (15498 reviews) 5. [Squaretalk](https://www.capterra.jp/software/219046/squaretalk-matrix) — 4.8/5 (128 reviews) ## レビュー ### "Reliable OTP solution for our SaaS projects" — 5.0/5 > **Furkan** | *2026年9月15日* | デザイン | おすすめ評価：8.0/10 > > **良いポイント**: We mainly use Twilio for OTP verification in SaaS products, both for client projects and some of our own products. What I like most is that once the initial setup is done, adding phone verification to a new project is quite straightforward. The API is flexible, the documentation is generally good, and there are enough examples to get an OTP flow working without spending too much development time on it. For us, this is especially useful when we are building and testing new SaaS ideas quickly. Message delivery has also been reliable for our use cases, so we don’t have to build or maintain this infrastructure ourselves. > > **改善点**: The biggest downside for me is that the dashboard and pricing can feel more complicated than they need to be. Twilio has a lot of products and configuration options, so even when you only need something relatively simple like OTP, it can take some time to understand which settings and services you actually need. Costs are reasonable for smaller projects, but they become something you need to monitor more carefully as usage grows. Some of the verification and compliance steps can also make the initial setup slower than expected. > > Overall, our experience with Twilio has been positive. We use it mainly as the OTP layer in SaaS applications, including projects we develop for clients and our own rapidly developed products. It saves us from having to build the messaging and phone verification infrastructure ourselves, which is especially valuable during early product development. ----- ### "Powerful Platform, Frustrating Business Verification Process" — 4.0/5 > **Muhammed** | *2026年7月21日* | 運輸、トラック、鉄道 | おすすめ評価：7.0/10 > > **良いポイント**: Twilio offers a comprehensive set of communication APIs with excellent documentation and a developer-friendly platform. The integration process is well designed, and the available SDKs make it easy to build SMS, voice, and WhatsApp features into applications. The platform is reliable and supports a wide range of use cases. > > **改善点**: The account verification and compliance process was the most frustrating part of our experience. Our business verification was rejected multiple times despite providing the requested documents, and support was slow to resolve the issue. This significantly delayed our project and made the onboarding process much more difficult than expected. > > Our overall experience with Twilio was mixed. The platform itself is powerful, well documented, and offers a wide range of communication APIs that are easy to integrate. However, our experience with the verification and compliance process was disappointing. Despite submitting the required business documents multiple times, our verification requests were repeatedly rejected without clear guidance on how to resolve the issue. The slow support response caused unnecessary delays to our project and prevented us from using the platform as planned. While Twilio has excellent technology, the onboarding experience needs significant improvement for business customers. ----- ### "Buggy, customer service non-existent. Do not use." — 2.0/5 > **Benedikt** | *2026年9月14日* | 情報技術、情報サービス | おすすめ評価：2.0/10 > > **良いポイント**: Feature rich. Quick to set up many features via an LLM, but the bureaucracy, waiting times, and couldn't-care-less attitude when dealing with THEIR BUGS spoils it. > > **改善点**: Buggy, customer service non-existent. They don't care about you until you are big enough; not an attitude a startup, or likely anyone, will want to work with. If you want reliability and uptime, look elsewhere. Your problems don't matter. > > Poor experience, due to the factors mentioned above. It won't help if you have features if you cannot properly access them due to bugs in the UI. ----- ### "Works great for our needs\!" — 5.0/5 > **Matthew** | *2025年9月29日* | 宗教団体 | おすすめ評価：10.0/10 > > **良いポイント**: It is very comprehensive. It can do lots of things. We don't use all the features, but love knowing it can do so much when and if we do need it. > > **改善点**: The interface can sometimes be a bit confusing. but they have a very good help file. Every time I've tried to find something and could not, checking the help file has given me step-by-step instructions. Only once did I ever need to contact support, and they resolved my issues quickly. > > Overall it has been a very good experience. We use this with our CHMS system to text the congregation. It works well, and is relatively inexpensive. ----- ### "Developer friend platform and good APIs" — 5.0/5 > **Ekpono** | *2026年9月21日* | 翻訳、ローカライゼーション | おすすめ評価：10.0/10 > > **良いポイント**: Sending SMS globally and a very good rate and voice calls. Their SDK and documentation is really easy to use and integrate into your application and I have had any security issues so far once you have provided required documents for each country to deliver SMS to. > > **改善点**: The most annoying part of using Twilio is providing country specific regulatory complaince for SMS sender IDs and keeping up with changes globally base on country. Another issue is the UI is unnecessarily complex and SMS cost is high once you support different countries and region. > > Twilio is developer friendly, they put a lot of thought into making their SDK and documentation developer friendly for their SMS, voices calls integrations. The pricing remains the biggest issue for me ----- ページ：1 / 22\ 次へ: [次ページ](https://www.capterra.jp/software/180158/twilio-communications-platform?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/180158/twilio-communications-platform) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ