Twilio

Amazing programmable number service

製品を使ってみた感想： We have been able to deploy a whole Marketing Center, phone automation with payments systems. Call recording for training, conferences and waiting lines.

良いポイント:

The service has many good features, the guides are easy to use and you can start deploying from day one. The Studio flow helps a lot if you do not have knowledge of programming, the customer service is also great. There is a lot you can do with Twilio no matter the size of your business.

改善してほしい点:

It can be overwhelming because the tons of features, is it much better if you at least know for sure what you want to start

検討した類似製品： Plivo

Twilioに切りかえた理由： Twilio features are great, we also found customer service is much better with twilio

A nice tool for your communication needs in business

製品を使ってみた感想： I would say a decent tool to take advantage of and implement it to your business solutions with sending emails and SMS messages to the desired customer base or users at a fair cost.

良いポイント:

We had used the API integration for our use-case in the AI vehicle sub field for messaging and VOIP. The integration was quite challenging with our software and mobile app as it took months together to come into shape and actually work. The team was supportive with resolving our queries slowly, sequentially helping us achieve what we wanted for our solution.

改善してほしい点:

Although the messaging/notification features offered, you need to always check your mail status to check if the message was sent or not. At times, even the mail system failed to report that led us to a confusion with the APIs.

My Twilio Exerience

製品を使ってみた感想： Twilio is a powerful and flexible cloud communications platform that can be beneficial for businesses looking for scalability and customization. It is However, it may not be the most cost-effective option, and the lack of hands-on support could be a problem for some businesses.

良いポイント:

- Can handle large volumes of communication traffic.- Easy and straightforward integration of communication functionality into existing systems and applications- High reliability and uptime, ensuring that communications are delivered quickly and efficiently.

改善してほしい点:

- Twilio's pricing can be higher than some other communication platforms- Twilio's API-based platform can be complex for non-technical users- Their self-service support model may not be suitable for those who require a more hands-on approach

検討した類似製品： Plivo

Twilioに切りかえた理由： Twilio is a great cloud communications platform that has improved our business's ability to communicate with customers. With a wide range of communication channels including SMS, voice, and video, we are able to reach our customers in the way that best suits them. The scalability of Twilio has also been a huge plus, allowing us to handle large volumes of traffic without any issues. Furthermore, the API-based platform has allowed us to seamlessly integrate Twilio into our existing systems, making it a breeze to use. Overall, we have been extremely satisfied with Twilio's reliability and highly recommend it to any business looking for a robust and flexible communication solution.

Amazing powers - not for anyone

製品を使ってみた感想： We did our transfer from Dialpad to Twilio after seeing the price difference + all the missing options (automation and integration) Dialup was missing. We faced a huge issue when we realized we had to code our own phone system to be able to receive or send sms and calls. Happened at a moment where the firm didn't have the time to read the 3000 pages tutorial offered on Twilio. Our transfer made our whole phone system out of service for 3 weeks. We finally found other companies offering what Twilio should offer : a basic interface to the basic needs of a phone number (call + sms). This workaround finally made the deal much less advantageous than expected. We now pay almost the same price as we were paying with Dialpad, for a less powerful interface.. until we have the time to focus on building our own app to use it.

良いポイント:

Twilio can do absolutely everything you need to do with a phone number. Automate, Record, SMS, Call, Chatbot, Integrations, Number verification.

改善してほしい点:

Very complex to setup. You absolutely NEED to know how to code. No easy user software available to simply use your number from day 1.

検討した類似製品： Dialpad、CallHippo

Twilioに決めた理由： For all the added functionalities offered on Twilio (automation + integrations) and the much lower cost.

切り替える前の製品： Dialpad

Twilioに切りかえた理由： For all the added functionalities offered on Twilio (automation + integrations) and the much lower cost.

Utilisation of Live Agent

製品を使ってみた感想： I think the process is good. I do feel that emergency situations could be better managed on occasions

良いポイント:

I think the smooth integration with our Live Agent process was great ... easy and quick

改善してほしい点:

Some initial issues with number spamming .