キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年

Twilioとは?

Twilioは、SMS、音声、ビデオ、メール、WhatsAppなどのチャネルで顧客を惹きつけることのできる、世界をリードするクラウド通信プラットフォームです。従量課金制のAPIにより、企業は通信を確実に拡張できます。

Twilioの対象ユーザー

100カ国以上でクラウド通信ソリューションを必要とするあらゆる規模の企業。

Twilioソフトウェア - 1
Twilioソフトウェア - 2
Twilioソフトウェア - 3
Twilioソフトウェア - 4
Twilioソフトウェア - 5

Twilioをご存知でしょうか? 別の人気製品との比較

Twilio

Twilio

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4.1 (475)
VS.
価格プラン
価格オプション
機能
連携サービス
使いやすさ
価格の妥当性
カスタマーサービス
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無料バージョン
無料トライアル
139
181
4.3 (2,861)
4.1 (2,861)
4.2 (2,861)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

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高評価の機能
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Twilioの評判・レビュー

評価ポイント

総合評価
4.4
使いやすさ
4.2
カスタマーサービス
4.1
機能
4.5
価格の妥当性
4.2

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ryan
Ryan
Marketing Director
認証済みLinkedInユーザー
マーケティング、広告, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Great product for the tech savvy

5.0 4 年前
動画プレイヤーで日本語字幕を表示できます
Sebastian
Sebastian
カナダのOwner
認証済みLinkedInユーザー
情報技術、情報サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Very useful but getting more and more expensive

5.0 2 年前

製品を使ってみた感想: You have to build your own interface to use the Twilio API. Or pay for a software that can use the API, which is easier and cheaper. The Twilio interface only allows you to monitor usage, create reports, billing management, and program IVR. It doesn't provide an interface for your sales team to use.

良いポイント:

I like how complete it is and all the API possibilities. You can achieve so much if you know what you're doing. You can create a call center and monitor everything, including recordings. SMS marketing, ringless voicemail, etc..

改善してほしい点:

As you scale, it gets very expensive (no discounts at all for loyalty). Zapier is losing its market share to Make, Pipedream, and Pabbly. Soon the same will happen to Twilio.

Ajay kumar
インドのFull Stack Developer
情報技術、情報サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

First class SMS API Platform for developers

5.0 昨年

製品を使ってみた感想: I have been using Twilio for three years. Actually this is a very suitable Platform for SMS. This is the Platform I recommend to all my clients.

良いポイント:

I am Ajay Full Stack Developer. Basically I'm using Twilio for SMS. Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code. Second thing is, They provide very good costumer care support.

改善してほしい点:

Features wise no drawbacks in Twilio but compare to other platform littlie bit more cost.

認証済みレビュアー
認証済みLinkedInユーザー
情報技術、情報サービス, 51~200人規模の会社
使用期間: 1年以上
投稿経路
ソース:GetApp

Good features, but terrible support service

3.0 昨年

製品を使ってみた感想: Twilio: good features, terrible support service! Pray you never need their support! I opened a ticket almost a week ago asking for a simple thing: deactivate 2FA to be able to migrate the WhatsApp Business Account (WABA). Until today, they haven't resolved it. They take a long time to respond and send stupid questions. So far, they haven't done what I asked. I'll miss a perfect time to migrate because of them.

良いポイント:

Telephone number, WhatsApp Sender, and SMS with a good API integration.

改善してほしい点:

The support service is terrible. There is no chat support for all customers (you have to pay for this support type in addition to the contracted service). The ticket response time lasts an average of 24 hours. If it's an important issue your company will suffer the consequences. I opened a simple ticket asking to turn off 2FA on my account to migrate the WhatsApp Business Account (WABA). It has been almost a week of messages exchanged and passed from one team to another without any solution to the case.

Arran
英国のCEO
マーケティング、広告, 2~10人規模の会社
使用期間: 1年以上
投稿経路

My 2 year experience with Twilio

4.0 3 か月前

製品を使ってみた感想: I have used twilio for over 2 years having spent over $2,000 in call credit roughly, Twilio does the job, but it can be a pain at times. very difficult to set up and the phone number verification process takes way too long.

良いポイント:

Very easy to intergrate and a good phone system overall

改善してほしい点:

Verification process takes way too long with too little guidance

Fernando
メキシコのCTO and General Manager
コンピュータ・ソフトウェア, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Great Service, for experienced users

5.0 昨年

製品を使ってみた感想: The experience has been really good over the years, we don’t see ourselves switching to another service anytime soon.

良いポイント:

It works really well, they are good at making sure users are compliant with relevant regulations.

改善してほしい点:

Customer service is slow, their system is not the friendliest.

Mark
アメリカのCOO
Eラーニング, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

検討した類似製品:

Customer support is dificult to reach and unresponsive

2.0 昨年

製品を使ってみた感想: We have been a SendGrid customer for about 7 months. We use the service to handle the transactional emails from our website. We have been satisfied with that service and decided to also use them for our marketing campaigns On September 30th we exported our MailChimp contacts and cleaned up the data. On October we upgraded our SendGrid plan to Basic 50k, contacted SendGrid support, informed them what we were doing and asked about the use of Tags. We then imported 47k contacts, prepared a time sensitive single send marketing piece which we released on October 2nd to our complete contact list. SendGrid shut down the campaign, disabled the links in the 13k emails that had been sent, making them useless, and suspended our account. We have been unable to reach SendGrid to resolve this. This action, and lack of it by Twillo/SendGrid has significantly impacted our business as the campaign was in support of a live continuing education course scheduled for Tuesday 10/3. At this point we are trying to salvage what we can by moving to another marketing service.

良いポイント:

We were migrating our email marketing from MailChimp to Twillo's SendGrid. Relative to MailChimp we found SendGrid's email design tool to be more flexible and easier to use

改善してほしい点:

Customer support: Two issues1 -Customer support is difficult to access. The support phone number listed on Google is disconnected, there is no chat, "Contact support" on the website requires the user to fill in a text box labeled "Tell us your issue." We've tried this multiple times only to get an error message: "There was an error retrieving results for your query. Please try again." We've managed to get multiple messages to SendGrid Support by responding to previous support ticket emails. I see some one at SendGrid has deleted all but one of these. Obviously someone knows we have an urgent issue but no response and it has been over 18 hours since our first request for support. 2. When we informed Customer support that we were migrating our marketing champagne from Mail Chimp to SendGrid they failed to inform us about the possibility of the automated account suspension we have encountered, and how to avoid it .

Robert
アメリカのCTO
通信, 2~10人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Great APIs, terrible customer support and sales

4.0 昨年

良いポイント:

Twilio is generally easy to set up and manage, their APIs are generally well-documented. The developer parts of the company that don't involve human interaction seem to be good. It is the backbone of a lot of our core company infrastructure.

改善してほしい点:

The (now terminated) salesperson we originally worked with was very helpful at the beginning and even roped in engineers to have discussions with us. They poorly explained the contract and even made promises that were not true. After we inked a volume deal with them, the support from sales became practically non-existent. The salesperson locked us into a contract.We were able to get a refund and have the contract terminated, although the refund process took months and lots of book and forth.

Arjan
インドのCEO
小売, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Makes SMS and email automation easy and affordable!

5.0 3 か月前

製品を使ってみた感想: Overall, my experience with Twilio has been fantastic. The platform exceeded my expectations by making SMS and email automation in India simple and cost-effective. I highly recommend it to anyone looking for reliable communication solutions.

良いポイント:

What I liked most about Twilio was how effortlessly it integrated with our systems. The setup was straightforward, and the documentation made it even easier. The value for money is excellent, especially with the robust features for automating SMS and emails in India. It truly streamlined our communication processes.

改善してほしい点:

While Twilio is generally user-friendly, I found that some advanced features have a bit of a learning curve. It took some time to fully grasp all the functionalities. Additionally, I noticed that customer support could be quicker in responding to inquiries.

Ed
アメリカのOwner
保険, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Twillio for Business

5.0 2 か月前

製品を使ってみた感想: My overall experience with Twillio has been great.

良いポイント:

I like that Twillio integrates with my CRM

改善してほしい点:

I don't like that Twillio plays music when calling out from my CRM instead of hearing the phone ringing.

James
James
アメリカのDirector of Digital Marketing
認証済みLinkedInユーザー
金融サービス, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

powerful SMS tool

4.0 3 か月前

製品を使ってみた感想: it's a cool platform to reach out to people via text

良いポイント:

good platform for mass SMS blasts to reach a wide audience

改善してほしい点:

not a ton of support and working with carriers can be tricky

Aseel
イエメンのAccount
経理, 51~200人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Egypt

5.0 2 年前

製品を使ってみた感想: I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the work and presented it to me smoothly, quickly and concisely in one place, many benefits in the success of the work and the communication process, I was able to see the workflow, control it and follow it up, and I solved Many of the problems with the application that some employees made with some customers, and I dealt with these problems quickly and amicably. I realized many facts and reached many information and benefits..

良いポイント:

I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's work, so that the application has become an indispensable main reference in life Daily and practical, I found integration in job performance in a very large way and it provided me with many things and benefits in performing work and controlling it, communicating with customers, suppliers and employees, monitoring them and their performance, knowing the desires and needs of customers, voice mail service, call recording, and many, many features in this application .

改善してほしい点:

It has an easy, simple, practical interface that all groups can use and benefit from in a smooth and uncomplicated manner. It has advantages when the internet is cut off or the network is weak. I found integration in the performance of the current practical work and doing it to the fullest by means of this application, but it contains something that I think it lacks, which is the support of the Arabic language Some customers face a problem because of the availability of the language only, and we hope that the application will pay attention to this point and focus on it.

Ewa
カナダのMarketing Team Lead
健康、ウェルネス、フィットネス, 51~200人規模の会社
使用期間: 2年以上
投稿経路

My Remarkable Journey with Twilio.

5.0 9 か月前

製品を使ってみた感想: It is possible to connect and communicate with our customers in real-time with Twilio.

良いポイント:

I'm delighted to use Twilio because it increases customers engagement and interaction in real-time.It is simple to send and receive text or SMS messages with Twilio.It is simple and fast to make and receive phone voice calls with Twilio.

改善してほしい点:

When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio.

Alen
スロベニアのBDM
アパレル、ファッション, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Amazing product

5.0 7 か月前

良いポイント:

Everything, but especially support and connectivity options.

改善してほしい点:

There is nothing that I didn't like, product is close to perfect!

Clinton
アメリカのHuman Resource Manager
機械工業, 1,001~5,000人規模の会社
使用期間: 1年以上
投稿経路

The Implemenation of Twilio Is Easy

5.0 10 か月前

良いポイント:

I like the ease of deployment of Twilio. Twilio has been a great tool for SMS marketing and communications.

改善してほしい点:

Twilio has reliable and simple to manage features. Twilio does not have flaws.

Brent
アメリカのLead Developer
コンピュータ・ソフトウェア, 2~10人規模の会社
使用期間: 2年以上
投稿経路

Terrible A2P Campaign Interface

3.0 昨年

製品を使ってみた感想: I work with nearly 100 clients and I help them setup their Twilio accounts (we are a reseller). The process to get a verified campaign, brand, and messaging service is dismal despite even after 8 months of working with their new system. I do not understand how a company as large and as tech focused as twilio does not have better systems. Their asynchronous tasks rarely completely in the browser, the web interfaces glitches and flickers randomly, and the error messages are minimal and require getting in touch with their cookie cutter customer support team (zendesk). They also make you build your own menu, and the menu is always changing for some reason. I am writing this review out of frustration. I hope they get their act together. I am seriously considering taking my business elsewhere.

良いポイント:

I like that there are so many tools available to developers

改善してほしい点:

Their interface, UI, UX, and implementation of the new A2P Campaign Registration

Armando
メキシコのMarketing Manager
弁護士業界, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Best of the best

5.0 10 か月前

良いポイント:

Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses.

改善してほしい点:

It is not as user friendly as other platforms and it requires somewhat technical knowledged to set it up and deploy.

Santiago
メキシコのOperations Analyst
コンピュータ・ソフトウェア, 51~200人規模の会社
使用期間: 1年以上
投稿経路

Twilio Review

5.0 昨年

製品を使ってみた感想: Through Twilio we're able to quickly reach out to customers, either via normal messaging or campaigns. We love the campaigns feature which has enabled us another channel for product promotion.

良いポイント:

Messaging our customer through Twilio is very simple and straight-forward, we also love how this integrates with our CRM to visualize real-time communication with our customers.

改善してほしい点:

During the A2P 10DLC process it was very tedious to register all our Twilio numbers, but we believe this was only a one-time thing and got through it.

Jonathan
フランスのCEO
教育管理, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Critical tool for marketing ops, but not easy to set up

4.0 6 か月前

良いポイント:

It's a solution to purchase and use numbers, and it's critical for our marketing ops

改善してほしい点:

Not super easy or intuitive to set up the first time

Steve
ギリシャのDeveloper
健康、ウェルネス、フィットネス, 11~50人規模の会社
使用期間: 1年以上
投稿経路

A Reliable Cloud Communications Platform

5.0 昨年

製品を使ってみた感想: The platform is rock-solid reliable, the features are enterprise-grade, and the convenience of the cloud-based APIs accelerates development timelines.

良いポイント:

What I liked most about Twilio is how easy it makes adding voice, video, and messaging capabilities to applications. The APIs are well-documented and intuitive to use. Twilio also has a wide range of features like phone numbers, SMS, MMS, chat, video, and more that can all be implemented in just a few lines of code. This makes it simple to build powerful communication features quickly.

改善してほしい点:

Some of the more advanced features and add-ons can get expensive for high-usage applications

認証済みレビュアー
認証済みLinkedInユーザー
パッケージ/貨物配送, 2~10人規模の会社
使用期間: 1年以上
投稿経路
ソース:GetApp

Twilio has real bad customer service!

1.0 2 年前

製品を使ってみた感想: I usually don't leave reviews but I am so upset of how Twilio treated me and my business that I feel an obligation to do so. Twilio has very bad customer service. If your app, website or product depends on its service like API or SMS, I would look somewhere else like Plivo or other service providers. Twilio suspended my account for weeks on an error through their system and through numerous emails, they took their time to unsuspend it while my business was being damaged every day by it. I would never recommended Twilio to any businesses or consumers.

良いポイント:

There is nothing much to like about Twilio.

改善してほしい点:

Twilio has real bad customer service and not reliable platform for businesses that depend on API and SMS for their businesses.

Sarah
英国のOperations and Client Excellence Manager
人材, 2~10人規模の会社
使用期間: 6~12か月
投稿経路

Twilio in Recruitment

3.0 昨年

製品を使ってみた感想: It does the job and is able to send messages to our candidates now that we have this set up. However, communication from Twilio itself hasn't been very clear and we would have preferred more available support in the early stages. The fact that this is already linked with our ATS so we don't have to add additional API has been hugely beneficial and a bit time saver for us.

良いポイント:

Ability to link this to our ATS, enabling us to set up automated messages via Twilio

改善してほしい点:

When trying to set Twilio up and getting a better understanding of its features I submitted several support requests that were unanswered or support staff didn't get in touch at the agreed time for a call. In the end we worked this out by linking un with the partner agency that supply our ATS as they already had an understanding of Twilio

pavan
インドのVice President
マーケティング、広告, 11~50人規模の会社
使用期間: 無料トライアル
投稿経路

Lack of support and slow setup process and validation process

1.0 昨年

製品を使ってみた感想: It has been pretty bad. Medicore support and slow validation process. If you have months and months time to do your project then Twilio may work. very slow process to onboard and start using their products.

良いポイント:

Ease of use of the platform and pricing.

改善してほしい点:

Lack of customer service, setup is cumbersome and validations take forever for Twilio to complete. They can not open any pdf files you send them, yet they want proof. Frustrated that I could not even get to move forward initial step of getting a phone number assigned and restrictions imposed by twilio. Look else where if you have options.

Roja
インドのSolution manager
教育管理, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

The versatile SMS Marketer

4.0 昨年

良いポイント:

Twilio messaging reliability is amazing performance.Intergrating with other software also easy.there customer support is is very fast.

改善してほしい点:

I am totally comfortable and done with twillo.I don' have any kind a issue.

認証済みレビュアー
認証済みLinkedInユーザー
コンピュータ・ソフトウェア, 11~50人規模の会社
使用期間: 1年以上
投稿経路

It is a good service that has helped me alot to receive business SMS

4.0 昨年

良いポイント:

The cost of watsup API is very affordable

改善してほしい点:

The customer service support is really very slow to respond

John
アメリカのOwner
マーケティング、広告, 自営業
使用期間: 1年以上
投稿経路

The GOAT in SMS Marketing

5.0 昨年

製品を使ってみた感想: Twilio is considered the GOAT in SMS Marketing for good reason. They are trustworthy and reliable (I haven't had issues with SMS not going through), easy to use and schedule your marketing campaigns, and the analytics are solid. The pricing is confusing at first, but once you kind of figure out how they charge you, you realize that their pricing is quite cheap. There are other SMS Marketing options out there, but the dirty secret is that most of them still use a Twilio number and/or integration. Go to the source, use Twilio.

良いポイント:

Trusted & Reliable Easy to Use Analytics Galore

改善してほしい点:

The pricing model can be confusing to most at first.