ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plusの概要

ManageEngine ServiceDesk Plusは、ヘルプデスクおよび資産管理ソフトウェアです。インシデント管理 (トラブル・チケット発行)、資産追跡、購買、契約管理、セルフサービス・ポータル、ナレッジベースを備えた統合パッケージを手頃な価格で提供します。ServiceDesk Plusは、優れたITヘルプデスクおよび生産的なヘルプデスク・スタッフに必要なツールを提供します。ManageEngine ServiceDesk Plusは、オンプレミスとオンデマンドの両方のバージョンが提供されています。

ManageEngine ServiceDesk Plusの対象ユーザー

中小企業向けの使いやすさと大企業で必要とされる強力な機能を兼ね備えたソフトウェアです。世界中で10万社以上の企業が、ManageEngine ServiceDesk Plusを使用してITサービスを管理しています。

ManageEngine ServiceDesk Plusソフトウェア - 1
ManageEngine ServiceDesk Plusソフトウェア - 2
ManageEngine ServiceDesk Plusソフトウェア - 3

ManageEngine ServiceDesk Plusをご存知でしょうか? 別の人気製品との比較

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus

4.4 (188)
日本での利用はサポートされていません
¥485,000
無料のバージョン
無料のトライアル
76
8
4.2 (188)
4.2 (188)
4.2 (188)
VS.
価格プラン
価格オプション
機能
統合
使いやすさ
価格の妥当性
カスタマーサービス
$60.00
無料のバージョン
無料のトライアル
108
50
4.2 (503)
4.3 (503)
4.3 (503)

ManageEngine ServiceDesk Plusの他のおすすめ代替製品

JIRA Service Management
高評価の機能
サポートチケット管理
タスク管理
チケット管理
Spiceworks
高評価の機能
アラート/エスカレーション
チケット管理
在庫管理
SysAid
高評価の機能
アラート/エスカレーション
セルフサービスポータル
チケット管理
ServiceNow
高評価の機能
インシデント管理
チケット管理
変更管理
Zoho Desk
高評価の機能
サポートチケット追跡
チケット管理
ヘルプデスク管理
Jira
高評価の機能
アジャイル方法論
タスク管理
プロジェクト計画/スケジューリング
TeamViewer
高評価の機能
リアルタイム・チャット
リモートアクセス/コントロール
画面共有
Freshservice
高評価の機能
サポートチケット管理
チケット管理
ヘルプデスク管理
SolarWinds Service Desk
高評価の機能
アラート/エスカレーション
チケット管理
リアルタイム通知

ManageEngine ServiceDesk Plusのレビュー

評価ポイント

総合評価
4.4
使いやすさ
4.2
カスタマーサービス
4.2
機能
4.3
価格の妥当性
4.2

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Sergio
Sergio
イタリアのIT Consultant
認証済みLinkedInユーザー
情報技術、情報サービス, 自営業
ツール使用期間: 2年以上
投稿者のソース

検討した類似製品:

A complete, easy to deploy and use, customizable service management solution

5.0 昨年

製品を使ってみた感想: We implemented it in a hared service center serving more than 40 legal entities, with approximately 2,000 workstations/users and about 36 technicians. We gradually implemented it and had the chance to streamline processes and customize the solution for our different companies. Integration with email and AD was a great help in setting up the environment with no additional work.

良いポイント:

It sports a complete set of well-designed and ITIL-oriented functions; it can fit both a small firm and an enterprise - with proper licensing and setup. Complete, customizable, easy to use, clear to setup, integrated with other Managengine (and 3rd party) solutions.

改善してほしい点:

As per my latest experience (2019) workflow management could be improved; while it's not its primary focus, still it could give great advantages in automating service workflows (eg joiner & leavers).

Boyang
メキシコのJunior Data Integration Developer
情報技術、情報サービス, 51~200の従業員数
ツール使用期間: 1年以上
投稿者のソース

ManageEngine ServiceDesk Plus: A Comprehensive ITSM Solution

5.0 3 週間前 新着

製品を使ってみた感想: Our overall experience with ManageEngine ServiceDesk Plus has been positive. The software has been reliable and has allowed us to streamline our IT service management processes. The cost is a bit of a barrier, but the features and capabilities that it offers make it worth the investment.

良いポイント:

ManageEngine ServiceDesk Plus is an invaluable asset to our organization. Its intuitive user interface and comprehensive feature set make it easy to track, manage, and report on IT service requests. Automation capabilities, such as self-service portals, allow users to quickly submit and track their requests, while IT staff can quickly access and respond to service requests. The reporting capabilities are robust and allow us to quickly assess the performance of our IT services.

改善してほしい点:

One of the drawbacks of ManageEngine ServiceDesk Plus is the cost. For a comprehensive ITSM solution, it can be quite pricey. Additionally, it does not offer a lot of customizability in terms of the user interface, which can be a bit of a challenge for users who are accustomed to a certain workflow.

認証済みレビュアー
認証済みLinkedInユーザー
プログラム開発, 1,001~5,000の従業員数
ツール使用期間: 2年以上
投稿者のソース

Support is terrible

3.0 3 年前

良いポイント:

Nice interface.

改善してほしい点:

We have been using ServiceDesk Plus for 7 years now. We have contributed a lot into the development of this ticketing software and have around 2K users around the world using it. Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now. Every time there is a remote session, it seems that engineers try to waste as much of your time as possible, just connect to you online and literally doing nothing. You have to patch and update SDP manually quite often, sometimes 3 times per month. Every patch is downtime and a risk of an issue, where you have to contact support. Their online instructions are outdated... Just try to renew SSL cert using the posted guides, good luck - another support call to Delhi.

Harry
Harry
英国のSystems & Digital Marketing Administrator
認証済みLinkedInユーザー
建設, 51~200の従業員数
ツール使用期間: 1年以上
投稿者のソース

検討した類似製品:

Great software, could use more features

4.0 4 か月前

製品を使ってみた感想: It's a great piece of software/service to have, it could do with being more fluid from an administrators point of view, but it's improving during the time we've been using it.

良いポイント:

Multiple of the applications ManageEngine provide can be integrated with one another (not all at this current time) but this allows a more fluid and easy management of the services.The functionality of adding our assets and having a helpdesk in a single location is convenient and does the job required. There is also a feature on pages which if what you required isn't available in a "features" aspect, you can request it, however it isn't clear on when it will be implemented other than in a future version.

改善してほしい点:

The functionality can be confusing for some features, some configurations need to be done in the admin settings when logically, I think being able to edit them in the current page you're on which the change relates to would be more convenient. Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen.

認証済みレビュアー
認証済みLinkedInユーザー
小売, 201~500の従業員数
ツール使用期間: 2年以上
投稿者のソース

検討した類似製品:

Great product for its money

5.0 先月 新着

製品を使ってみた感想: Overall this product is really well made and compared to its competitors is really well priced.

良いポイント:

this product is well made and can be used for almost any company size, the best parts is ticket management and change management.

改善してほしい点:

there are some functions inside some processes which are missing such as custom approval workflows in incident management or having the details in Asset management.