--- description: Web Help Deskを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Web Help Deskとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [ヘルプデスクツール](/directory/30008/help-desk/software) > [Web Help Desk](/software/179421/web-help-desk) # Web Help Desk Canonical: https://www.capterra.jp/software/179421/web-help-desk ページ：1 / 6\ 次へ: [次ページ](https://www.capterra.jp/software/179421/web-help-desk?page=2) > Web Help Deskは、ITヘルプデスクのプロセスを簡素化し、コストを削減するオンプレミスのチケットおよび資産管理ソリューションです。 > > 評価：124人のユーザーによる評価は**4.1/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Web Help Deskの対象ユーザー IT管理者、ヘルプデスク技術者、サービスデスク技術者、テクニカル・サポート。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.1/5** | 124 レビュー | | 使いやすさ | 4.1/5 | レビュー全体に基づく | | カスタマー・サポート | 4.1/5 | レビュー全体に基づく | | 価格の妥当性 | 4.1/5 | レビュー全体に基づく | | 機能 | 4.0/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: SolarWinds - **ロケーション**: Tulsa, アメリカ - **設立**: 1999 ## ビジネスコンテキスト - **価格プラン**: $753.00 - **価格モデル**: (無料版が利用可能) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Windows（オンプレミス）, Linux（オンプレミス）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: ドイツ語, フランス語, ポルトガル語, 中国語, 日本語, 英語, 韓国語 - **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, ドイツ, ブラジル, メキシコ, 中国, 日本 ## 機能 - Alerts/Escalation - Task Editing - アクティビティ・ダッシュボード - アラート／通知 - アンケートおよびフィードバック - インシデント管理 - コンプライアンス追跡 - サプライヤー管理 - サポートチケット管理 - サービスカタログ - サービス水準合意 (SLA) 管理 - セルフサービスポータル - ダッシュボード - チケット管理 - ナレッジベース管理 - ナレッジ管理 - ブランディングのカスタマイズ - マルチチャネル・コミュニケーション - リリース管理 - レポート／分析 - ワークフロー管理 - 原価追跡 - 問題管理 - 在庫管理 - 変更管理 - 契約・ライセンス管理 - 監査管理 - 自動ルーティング - 資産追跡 ## サポートのオプション - メール/ヘルプデスク - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [ヘルプデスクツール](https://www.capterra.jp/directory/30008/help-desk/software) ## 関連カテゴリー - [ヘルプデスクツール](https://www.capterra.jp/directory/30008/help-desk/software) - [ITSM（ITサービスマネジメント）ツール](https://www.capterra.jp/directory/30676/itsm/software) - [IT資産管理ツール](https://www.capterra.jp/directory/30077/it-asset-management/software) - [タスク管理ツール](https://www.capterra.jp/directory/10030/task-management/software) - [ナレッジベース](https://www.capterra.jp/directory/32454/knowledge-base/software) ## 代替製品 1. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4083 reviews) 2. [Freshdesk](https://www.capterra.jp/software/124981/freshdesk) — 4.5/5 (3460 reviews) 3. [Freshservice](https://www.capterra.jp/software/132997/freshservice) — 4.5/5 (753 reviews) 4. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1786 reviews) 5. [SysAid](https://www.capterra.jp/software/107225/sysaid) — 4.5/5 (520 reviews) ## レビュー ### "Make your end user support structured" — 5.0/5 > **Sergey** | *2019年2月13日* | ホスピタリティ | おすすめ評価：10.0/10 > > **良いポイント**: I started using this software 4 years ago. From a very first moment I could really see a difference from other products. I liked an ability to have multiple locations, with each location having multiple points of contacts. With that, I was able to set up routings of my tickets so they would always reach a correct IT person. This is very useful, when your business is spread through multiple timezones. Another feature that I really liked is LDAP authentication. This allowed me to restrict access to only authorized users, eliminating a possibility of phishing emails reaching the system. > > **改善点**: As the company grew, at some point my AD structure become very complex - multiple ADs not connected to each other. Unfortunately, at that point, I had to stop using this solution because it couldn't handle more that one AD efficiently. ----- ### "A software that gives the luxurious touch of commitment to clients. It shows concern." — 5.0/5 > **Caleb** | *2023年9月30日* | 保険 | おすすめ評価：10.0/10 > > **良いポイント**: Web Help Desk is quite affordable. I am happy for the software value for money. It gives instant results. Handling incoming multiple tasks can be overwhelming. This software helps me keep track of operations in real time. It is quite easy to customize for ease of use. > > **改善点**: This software is perfect. I basically find everything impressive and helpful. It is user-friendly too. > > Versatile software. I highly recommend. The ticketing system management is easy and has entered another phase of automation. I like the experience with Web Help Desk so far. ----- ### "A Reliable ITSM Workhorse That Served Our Infrastructure Team for a Decade" — 4.0/5 > **Craig** | *2026年6月5日* | レジャー、旅行、観光 | おすすめ評価：7.0/10 > > **良いポイント**: As an Infrastructure Engineer working in a large zoo environment, I've used Web Help Desk for around 10 years to manage support requests across a diverse range of operational and technical teams. What I liked most was its simplicity and reliability. The ticketing system is easy to navigate, highly configurable, and provides the core functionality needed to manage incidents, service requests, asset tracking, and technician workflows without unnecessary complexity. It helped us maintain visibility across a large and varied infrastructure estate, and the automation, reporting, and email integration features significantly improved efficiency for our support teams. > > **改善点**: While Web Help Desk has been dependable, its interface has started to feel dated compared to newer ITSM platforms. Some administrative tasks and customisations can be less intuitive than modern cloud-based alternatives, and reporting often requires additional effort to produce more advanced insights. Integration options and workflow automation capabilities are also somewhat limited when compared with newer service management solutions on the market. > > Overall, my experience with Web Help Desk has been very positive. It has been a stable and dependable platform that supported our organisation's service desk operations for a decade. In a large zoo environment where IT supports everything from traditional office systems to specialist operational infrastructure, reliability and ease of use are critical, and Web Help Desk consistently delivered on both. While there are more modern alternatives available today, it remains a solid solution for organisations looking for straightforward, cost-effective help desk and ticket management capabilities. ----- ### "A relic of systems from 20 years ago" — 1.0/5 > **Danny** | *2024年5月30日* | 再生可能エネルギー、環境 | おすすめ評価：0.0/10 > > **良いポイント**: I can't say I found much to like, maybe the ability of the on-premise version to reduce the surface of attack, but that's about the only advantage and not solely tied to this tool. > > **改善点**: The setup is hard, with no easy backup or transfer and no cloud version when we adopted it. The price jumped steeply once the trial ended (but we expected it). > > Poor, you need to run this on a Linux box to get the most out of it. With the size of our company, it didn't make much sense, so we gave back the keys and moved on. ----- ### "Easy gor deployment and usage" — 5.0/5 > **Mohammad Naseer** | *2022年11月7日* | 政府関係 | おすすめ評価：10.0/10 > > **良いポイント**: Very easy to use and good managed system for daily tasks and solve th probelms of customers > > **改善点**: Its so easy yo use and deploy and i havnt found any missing to write it here > > We have a big organization with more than 60000 staff working and we use this software to recieve issues from customers and to solve it immediately ----- ページ：1 / 6\ 次へ: [次ページ](https://www.capterra.jp/software/179421/web-help-desk?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/179421/web-help-desk) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ