MaintainX

Quick implementation

良いポイント:

Its very intuitive, easy to work with, easy to implement, and easy to train the team on.

改善してほしい点:

Its a little pricey, but the cost is worth the information, and overall use of the system to bring all of our facility equipment together.

Great system geared towards technicians for ease of use

製品を使ってみた感想： Overall experience has been great so far. I have no regrets in switching to MaintainX.

良いポイント:

MaintainX is a great system for technicians as it's very easy to grasp and train anyone one. Implementation was quick and near seamless for us. Support has been phenomenal. Overall it's a great system to scale with.

改善してほしい点:

I have no real bad things to say about it. Just like any system you use there will be some road blocks on certain features based off how the program is written but it is not anything that hasn't been able to be worked around.

Quality Engineer

製品を使ってみた感想： I thought it could be a useful system, but it lacks detailed procedures

良いポイント:

it centralized our CMMS into an electronic system

改善してほしい点:

complicated, and might not our regulatory requirement

Maintenance Supervisor/Planner

製品を使ってみた感想： Compared to anything else I've use over the last 20 years, this is without a doubt the most powerful tool from an administrative aspect. The speed at which data can be retrieved improves communications and allows for analysis and further planning and total transparency.

良いポイント:

Easy Set up, Can review asset history. No need to print and store paperwork. Access for non maintenance team members to request work. Can upload pictures, videos and PDF's directly to a workorder seriously improves communication. Easy to edit or re-open workorders where follow-up work is required and comments get sent back to the original requestors.

改善してほしい点:

When exporting lists of workorders, Limited to 200 entries requiring large lists to be manually parsed together.

Amazing, Versatile Product

製品を使ってみた感想： From tech support to execution we have had a great customer service and support feel with MaintainX.

良いポイント:

Versatitilty to meet a variety of needs within the company.

改善してほしい点:

My time is limited and figuring out all the options within the program takes some time.

Excellent Customer Support

製品を使ってみた感想： MaintainX has been on of the smoothest software integrations I've been apart of.

良いポイント:

MX's customer service and support team is outstanding. Always knowledgeable and available to help.

改善してほしい点:

The mobile application does not offer 100% of the features provided in the desktop version.

Strong automated maintenance tracking

製品を使ってみた感想： At first the platform takes a while to get used to but once I figured it out, it was easy to use.

良いポイント:

I like the automated maintenance tracking system.

改善してほしい点:

The system is lacking a log book. I would like the ability to log a significant event without having to create a work order.

Overall review

製品を使ってみた感想： It has been really great, Account managers are really helpful, response is almost instantaneous

良いポイント:

Ease of use and implementation. Helps ensure a quality service Serves as training on new technicians

改善してほしい点:

Does not have decent bearing analytics at this point

Brought Us Into the Future!

製品を使ってみた感想： I can think of no other application I have worked with that has generated such huge gains for our organization. The support is outstanding and is something seen less from other applications business with. Their interest in what the customer sees and needs is evident in the way they dig into issues and try to create greater understanding before generating a thought or solution.

良いポイント:

The ability to organize processes related to inspections, preventative repairs, and reactive maintenance of our facilities. The ability to have a record of completed work. The ability to track work and never loose track of a need. I also appreciated the ability to operate with a inventory list with directly connected supply vendors for ordering purposes. The ability to organize inventory, show when parts are used, and track available inventory, keeps us ready for the unexpected.

改善してほしい点:

I don't have much if any cons about MaintainX. Nearly every question or need I bring up is addressed in some way or they identify it as a possible process improvement with their development team. About the only time I feel constrained by the system is when I create procedures or processes. This portion of the system seems a little less flexible than other components.

If Google Created a CMMS system, This is it!

製品を使ってみた感想： Overall, very positive. It's solved masses of issues for us. I like all of the functionality. It's nice to have work orders, jobs, reports, assets, vendors and parts all on one platform.

良いポイント:

Very easy system to use and get used to. Lots of features, plenty for everyone. Very powerful tool with frequent use. But most importantly, it's well supported.

改善してほしい点:

Some of the automated features don't seem to be accurate at times. Can be hard to get your head around an issue on the reporting side. Sometimes don't trust the reports. I think the export work orders and data function could be better.

Can't say enough good things

製品を使ってみた感想： My experience has been great in every way. This system and the people who create, develop, and support it are amazing.

良いポイント:

MaintainX is modern, easy to use, and highly functional. The system is flexible to accommodate a huge variety of locations, assets, equipment, systems, etc. The Procedure Generator is fantastic and has been essential in growing our preventative maintenance program. What I like most about MaintainX is the people, though. Our account management has been stellar and we get great support on how we use the platform.

改善してほしい点:

I haven't encountered a problem with MaintainX that hasn't been resolved or addressed. The system is adaptable and well designed.

The most user friendly and modern platform to date

製品を使ってみた感想： Overall MaintainX has been working well. My technicians have picked it up quickly and the migration from our old system went well enough. The team is receptive to feedback and improvements to the platform as well.

良いポイント:

User friendliness and mobile app are by far the best on the market. My technicians were able to pick it up and run with it with little training. That is how easy it is to use.

改善してほしい点:

Although cheaper than other CMMS systems out there, there are a few missing features that we would like to get added. Floating PM's should be a standard and not require extra implementation. I know the team is working on this. The purchase order module is fairly basic and doesn't directly talk to work orders. It makes adding service calls by vendors take a little longer due to extra steps to add their costs to a work order and ultimately to an asset.

Maintain X

製品を使ってみた感想： It has been great moving to Maintain X. They always work with us for our success!

良いポイント:

Maintain X has such great features and after doing A LOT of research and testing of other platforms, out performs all that I have found. It is very user friendly (which is helpful for folks who are used to working on the tools and not as much with technology). The support we get is great - from chat to our account manager. They have always tried to work with us to find ways we can utilize the system in a way that works for us. We use it everyday all day for work orders (Reactive), and preventative (PM) and it has been a dream since we implemented it over a year ago now. We also use another app that has integrated well with helping us automate other jobs that we used to manually put into Maintain X.

改善してほしい点:

Pricing is per seat - it would be great if there was a package price for unlimited users or even "up to 30 or 50" users. It would be nice to be able to access reporting on mobile. Would like more than just 1 level of hierarchy (parent/child) in assets and locations.

Best CMMS System

製品を使ってみた感想： It had made life easier for my techs and myself in terms of reporting.

良いポイント:

Reliability and tech support. Cloud based software which allows to use on any device from anywhere.

改善してほしい点:

Nothing. it is great software and MaintainX is continuously updating it to make it better.

MaintainX makes organizing and showing corrective actions for inspections easy!

製品を使ってみた感想： Overall MaintainX has helped keep our managers and operators on task with what needs to be done and when.

良いポイント:

It automatically creates corrective action work orders for items that need correction.

改善してほしい点:

The lack of being able to get alerts for work orders that are due.

MaintainX drastically improve over efficiency

製品を使ってみた感想： MaintainX is the reason we have gone from an overall plant efficiency of 60% to over 95%. It allowed us to follow the trends and develop a maintenance plan to drastically reduce down time.

良いポイント:

There are so many features that are great it is hard to pick just one. But I would say the the top three are: PARTS Inventory and Repeatable Work Orders with Procedures and Meters.

改善してほしい点:

The lack of file structure in the Procedure library.

A Great Option for Engaging Operations

製品を使ってみた感想： excellent, great support from implementation and ongoing support.

良いポイント:

- User friendly, easy to train new staff - Work order detail including photo's - Built in communication tools - Great filtering options when drilling down on specific data

改善してほしい点:

- Asset hierarchy is not robust, however 'location' hierarchy is.

QuidelOrtho MaintainX review

製品を使ってみた感想： It has been great. Managing spare parts and locations has been very simple. Tying workorders to assets and showing how often work is done to that asset has been very helpful.

良いポイント:

User Friendly . Very robust system. Makes spare parts management easy.

改善してほしい点:

The Apple barcode scanning when using bulk printed QR codes. The ability to distinguish the units after the URL code is not working with apple. It does work with Android though.

Streamlining Operations with MaintainX: A Game-Changer.

製品を使ってみた感想： Experience has been exceptionally positive. The software has sexlessly integrated our daily operations, making it more efficient and facilitating communication across all levels of our company. Its impact on our workflow has been profoundly beneficial, helping us maintain and even exceed our high standards of service and property upkeep.

良いポイント:

Intuitive interface, real-time updates, mobile accessibility and comprehensive reporting.

改善してほしい点:

Learning curve for some features and cost considerations. While our focus is long term, we are still a small company and similar companies might find it less cost-effective.

High School Rennovation/Addition

良いポイント:

I like that it is user friendly. We have a unique situation where we have turned over parts of a school and are still in site building new areas. MaintainX has allowed us to field maintenance requests from teachers for the entire school and it allows us to determine if it is new construction (contractor issue) or existing areas (school maintenance issue). Before MaintainX we were getting phone calls about the issues and now every teacher has access to MaintainX to submit a work order that we can track and get fixed without a middle man.

改善してほしい点:

I wish that I could get a PDF print out of filtered work orders that has the description of the work order. There is a summary printout now but it only shows the title. I wish it were to show the entire work order, or at least the description/comments.

Bath Review

良いポイント:

-MaintainX is easy to use -Helps keep low to high priority tickets organized -Reporting/metrics is clear and easy to understand -The ability to easily track site down time across the entire system -Procedure creation for reoccuring work orders -Automated reoccuring work orders -Work order creation is clear and simple -Support teams are very helpful

改善してほしい点:

Having to create the same procedure across multiple Organizations instead of creating one and applying it to all Organizations.

Great Support when transitioning to digtal

製品を使ってみた感想： "It's been a challenging journey, but most of the problems you are facing are due to the presence of incorrect data. This is where our customer support team comes in. I hold regular meetings with them to ensure that we are all set for success. I do wish that the app had a more user-friendly interface, with visual aids and a search function similar to Google. However, I must say that it is a well-designed and forward-thinking product that will certainly enhance your overall efficiency."

良いポイント:

Great support and they are on the right path to have an front line first app

改善してほしい点:

The lack of customizations and the lack of levels of access and cost.

The best management program.

製品を使ってみた感想： It is easily accessible, user-friendly, and reduces your workload, and your work is more efficient and organised.

良いポイント:

MaintainX can be accessible on mobile and desktop at all times. You are not bound to long hours of admin responsibilities. You can share and be updated every day.

改善してほしい点:

I am happy with MaintainX overall but for improvement purposes: I would add a section in the report export section - Work Orders to include in this date range and add comments in the data range of the report. Add a section to export only done work orders or due work orders separately. Add a section to download the Report on a mobile device.

MaintainX For a Brewery / Restaurant

製品を使ってみた感想： Great experience working with MaintainX from the initial trial of the full software to the purchase. Then the library of videos of how to use the software to the meetings with your MaintainX representative that helps further your use of the software.

良いポイント:

The system runs on PC and mobile at the same time. The mobile app allows the technician to take photos, text, and describe the work being done. All the information once entered into the mobile app can be seen at any device with the MaintainX software in seconds. MaintainX has multiple ways to create inspections, pms, and work orders for the onsite technician's input.

改善してほしい点:

It takes some time to develop your inspections, pms, and work orders.

Essential Maintenance Tool

製品を使ってみた感想： My experience with MaintainX has been superb. Whenever I have an issue, I can reach out to my rep, and it is promptly resolved.

良いポイント:

I like the ease of use MaintainX offers to users, work order organization, and inventory management.

改善してほしい点:

I have trouble getting repeat work orders to generate properly.