--- description: Loop Emailを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Loop Emailとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [グループウェア](/directory/15/collaboration/software) > [Loop Email](/software/178765/loop-the-email-messenger) # Loop Email Canonical: https://www.capterra.jp/software/178765/loop-the-email-messenger ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/178765/loop-the-email-messenger?page=2) > Loopは、チームがつながり、協力し合い、一か所でコミュニケーションをとるための支援ツールです。Mac、Windows、iOS、Androidで利用可能です。 > > 評価：11人のユーザーによる評価は**4.6/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Loop Emailの対象ユーザー カスタマー・サポートやサービス、販売、マーケティング、管理など、メールを扱うチームや企業。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.6/5** | 11 レビュー | | 使いやすさ | 4.5/5 | レビュー全体に基づく | | カスタマー・サポート | 4.9/5 | レビュー全体に基づく | | 価格の妥当性 | 5.0/5 | レビュー全体に基づく | | 機能 | 4.3/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Loop Email - **ロケーション**: Bristol, 英国 - **設立**: 2015 ## ビジネスコンテキスト - **価格プラン**: $12.50 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: Mac（デスクトップ）, Windows（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: アイルランド, アメリカ合衆国, アラブ首長国連邦, アルゼンチン, イギリス, イスラエル, イタリア, エクアドル, オランダ, オーストラリア, オーストリア, カナダ, コスタリカ, コロンビア, シンガポール, スイス, スウェーデン, スペイン, スロベニア, チリ さらに12件 ## 機能 - @メンション - アクセス制御・許可 - アラート／通知 - コメント、メモ - コラボレーションツール - コンテンツ管理 - サービス水準合意 (SLA) 管理 - タスク管理 - チャット、メッセージング - ドキュメント管理 - モバイル・アクセス - ライブチャット - レポートと統計 - 共有受信箱 - 受信箱管理 - 署名管理 ## サポートのオプション - メール/ヘルプデスク - ナレッジベース - 24時間対応（オペレータ） - チャット対応有 ## Category - [グループウェア](https://www.capterra.jp/directory/15/collaboration/software) ## 関連カテゴリー - [グループウェア](https://www.capterra.jp/directory/15/collaboration/software) - [問い合わせ管理システム](https://www.capterra.jp/directory/22/customer-service/software) - [メール管理ソフト](https://www.capterra.jp/directory/30553/email-management/software) - [リモートワークツール](https://www.capterra.jp/directory/31855/remote-work/software) ## 代替製品 1. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1783 reviews) 2. [Front](https://www.capterra.jp/software/132901/front) — 4.5/5 (286 reviews) 3. [Pipefy](https://www.capterra.jp/software/144848/pipefy) — 4.6/5 (321 reviews) 4. [Slack](https://www.capterra.jp/software/135003/slack) — 4.7/5 (24110 reviews) 5. [Bitrix24](https://www.capterra.jp/software/113540/bitrix24) — 4.2/5 (991 reviews) ## レビュー ### "Great tool for managing shared inbox" — 5.0/5 > **Franci** | *2021年4月13日* | マーケティング、広告 | おすすめ評価：10.0/10 > > **良いポイント**: I like the design and UX of the product. My favorite features: - assigning emails as tasks to coworkers - chatting under the email about the email - see who is taking care of certain support ticket > > **改善点**: It took me some time to onboard the whole team on it. The tool shows all of its power when everyone is using it. > > I love Loop. It helps me to manage my team. To collaborate \& communicate. I love the ability to turn emails into actionable tasks. With Loop, I'm always on top of things knowing which email is taken care of and what issues we have with different tickets. As a team we are resolving things faster and more efficiently. ----- ### "The best shared inbox tool I have found at a reasonable price" — 4.0/5 > **Andrew** | *2021年4月30日* | 卸売 | おすすめ評価：10.0/10 > > **良いポイント**: Loop Email provides an easy way to manage shared inboxes amongst our team. The software helps ensure that we never miss a customer query, and that we can respond to each customer email in a timely manner. The software has a messaging feature that allows our team to collaborate on each email separately, and improve the quality of our responses to our customers. The software is a great for supervisors and managers who need to have oversight over the responses that their team members provide. There are not many alternatives currently available and the handful of competing products that are available are considerably more expensive. One of the stand out benefits is the ability to chat to the support team at Loop Email directly via the chat function in the application. This means that if there is anything you are unsure about you can get a very quick response and resolve it there and then. The team at Loop Email are also very open to suggestions and improvements, even if they may only be useful to our specific requirements. A few changes to the software have been made at our request and so in many respects it feels custom designed for our purposes. > > **改善点**: We did initially have some synchronisation issues between our existing email host servers and the Loop Emails servers. Our existing email host was not able to accomodate the changes needed, and so we migrated our hosting service to Google Workspace. Ultimately for us the move to Google Workspace was worth it to be able to continue to use Loop Email, and the team at Loop Email guided us through the migration process to ensure it was done well and in the most cost effective manner. > > We attempted to run a shared inbox via Outlook, with manual rules on which team member would respond to what type of email, and relying on verbal communication to assign emails, and request and provide input. It didn't work. As the working day would commence and the team became busy on various tasks, we found there wasn't always the time to collaborate and coordinate verbally, and often not all team members were present in the office at the same time. The quality of our responses to our customers suffered, both in terms of what was said and the time it took to respond. Essentially Loop Email helps us overcome that problem and saves us time throughout the day while improving the quality and timeliness of our responses. ----- ### "Loop is great, but it's still in develop" — 5.0/5 > **Freddy** | *2018年9月28日* | 金融サービス | おすすめ評価：6.0/10 > > **良いポイント**: Easy to use, very clean design, very good support (one the best between the email client apps). > > **改善点**: - No integration with calendar. - I can't sync my contactas from Contact macOS app. - Delete messages needs doesn't have a shortcut, it must be done using the mouse ----- ### "Loop Email is a critical component of our daily operations." — 5.0/5 > **Jamie** | *2021年4月24日* | セキュリティ、調査 | おすすめ評価：10.0/10 > > **良いポイント**: Canned Responses the most critical feature we needed - Loop provides this two fold with the Canned Responses shared with all members of a shared inbox as well as each member can create and save Canned Responses for their use only. Internal Messages within an email thread is a huge benefit. Our email team was frequently working on issues that has already been solved over the phone. Being able to go to an email when a customer is on the phone and make notes to the email then saves my email team so much wasted time and effort. Loopbot is incredible - "bot" it is not. This is not an automated virtual support feature. This is a real person that you are communicating with when you need assistance. You don't have to sit and wait with a chat window open unable to work on other things until a chat orperator connects to you. I love this feature. We are located in the United States so not always an immediate reply from Loopbot. Which is perfectly fine with me. Anytime I have not received an immediate reply, they have replied within a few hours. The Reporting is something I can not - I will not - live without ever again. As the operations manager of our technical support department - the data provided gives me relevant statistics similar to our call center analytics and has improved our productivity. I don't just see how many emails someone assigned to themselves. Of the emails they opened - how many were resolved without reply, resolved with reply etc. > > **改善点**: The actual display format I wish were different or had more options to customize by the user. The shared box list - I would like to have the list display in the order I want. Or the ability to remove some things from the window that we do not use. > > We turned to Loop to address an unexpected crisis with the incoming email flow for technical support. We were desperate to find a solution to a serious problem in a hurry. We were not exactly sure what we needed. We quickly realized that most options on the market that offered the handful of functions we needed would entail a major over haul to our operations and require to much time, effort and change and not at realistic. Loop has scaled things to fit our needs. They been informative. responsive, and fluid with every solution and option offered. The have been amazing. Every need I have posed before them - they have met with a solution. Not only that - they have asked for my input and incorporated it into software updates. It has been a great experience all the way around. ----- ### "Great platform for team collaboration" — 4.0/5 > **認証済みレビュアー** | *2021年3月19日* | インターネット | おすすめ評価：9.0/10 > > **良いポイント**: From my perspective, the biggest plus is that you can have all your email accounts in one place and conveniently monitor and manage them from one single dashboard. Also, you can use Loop chat for real-time communications. The interface is super user-friendly. The price is very affordable. > > **改善点**: Email synchronization takes some time, the rest is great. ----- ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/178765/loop-the-email-messenger?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/178765/loop-the-email-messenger) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ