--- description: Bókunを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bókunとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [ツアーオペレーターソフト](/directory/20033/tour-operator/software) > [Bókun](/software/178518/bokun) # Bókun Canonical: https://www.capterra.jp/software/178518/bokun ページ：1 / 20\ 次へ: [次ページ](https://www.capterra.jp/software/178518/bokun?page=2) > Bókunは、ツアーやアクティビティの管理に役立つオンライン予約ソフトウェアです。 > > 評価：463人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Bókunの対象ユーザー 個人旅行ツアーを提供する旅行代理店、国内外を対象にオンラインのみで取引を行う旅行会社 (OTA)、再販業者など、さまざまな観光サービス事業者に適したソフトウェアです。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 463 レビュー | | 使いやすさ | 4.5/5 | レビュー全体に基づく | | カスタマー・サポート | 4.7/5 | レビュー全体に基づく | | 価格の妥当性 | 4.7/5 | レビュー全体に基づく | | 機能 | 4.6/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Bókun, A TripAdvisor Company - **ロケーション**: Boston, アメリカ - **設立**: 2012 ## ビジネスコンテキスト - **価格プラン**: $49.00 - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Chromebook（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: イタリア語, スペイン語, ドイツ語, ノルウェー語, フランス語, ポルトガル語, 中国語, 日本語, 英語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アフガニスタン, アメリカ合衆国, アラブ首長国連邦, アルジェリア, アルゼンチン, アルバニア, アルメニア, アンゴラ, アンドラ, イエメン, イギリス, イスラエル, イタリア, イラク, イラン, インド, インドネシア さらに175件 ## 機能 - CRM - GDS／OTA統合 - オンライン予約 - カレンダー管理 - パッケージ作成 - ベンダー管理 - リソース管理 - レポートと統計 - 予約管理 - 価格設定管理 - 旅程作成 - 決済処理 ## 統合 (合計1件) - Zapier ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - チャット対応有 ## Category - [ツアーオペレーターソフト](https://www.capterra.jp/directory/20033/tour-operator/software) ## 関連カテゴリー - [ツアーオペレーターソフト](https://www.capterra.jp/directory/20033/tour-operator/software) - [予約システム](https://www.capterra.jp/directory/20032/reservations/software) ## 代替製品 1. [Rezdy](https://www.capterra.jp/software/122690/rezdy) — 4.5/5 (237 reviews) 2. [FareHarbor](https://www.capterra.jp/software/135106/fareharbor) — 4.7/5 (1129 reviews) 3. [TrekkSoft](https://www.capterra.jp/software/126665/tour-activity-booking-system) — 4.5/5 (230 reviews) 4. [Xola](https://www.capterra.jp/software/132175/xola-booking-and-marketing-system) — 4.7/5 (573 reviews) 5. [Checkfront](https://www.capterra.jp/software/99249/checkfront) — 4.5/5 (318 reviews) ## レビュー ### "Powerful yet underwhelming" — 3.0/5 > **Ryan Mico** | *2025年4月11日* | 市場調査 | おすすめ評価：5.0/10 > > **良いポイント**: Very strong functionality, well thought out, responsiveness is pretty good, articles online for support are almost up to date, more flexibility when it comes to customization. > > **改善点**: The UI/UX needs revamp, even though I have an experience in design and functionality- the interface, connection, user friendliness and Viator Syncing needs a lot of improvement. It will take about at least couple of hours for a user to fully fix the schedule, availability, syncing, widgets and more. (totally unnecessary, knowing that we also took time creating Viator's product) Viator uses a different legacy platform that doesn't connect well with Bokun, this is not 2010. Both platform needs to sync, market Bokun on viator as an add on cause it has a lot of perks compare to the legacy. Each button needs detailed explanation and step by step guide to handle task that also indicate affected areas. In short, it needs centralization. It would be easier to put a hierarchy (bold text above regular text) to indicate importance. (and again, needs to be centralized) The dashboard, experience and much more needs visual guidance. e.g adding colors and customization option for users. Also, if possible- allow user to create their own dashboard that can add widgets. e.g calendar, products, agents, availability and more. This helps users to easily visualize what we have and what we can improve as a whole. Better interface, more sales- more commission to Viator and Tripadvisor (this is a potential add-on option to earn more on your side. I understand that Bokun wants to simplify and minimize distraction in terms of UI/UX, However- the design does not create a mind pattern of visualization for us to know what's important or not. Everything is the same, you have a very powerful tool, let us know how powerful it is and prevent future chat support assistance by enhancing the whole interface. Lastly, tell Viator to increase the timeout cooldown while creating a product. It kicks people out after some time and it never saves the input. Add additional cookies or a separate condition while creating a product, it is totally unnecessary to time out a user while editing. Just put some pop up for "are you there?, Are you still editing?" or something. Legacy can't run this, let bokun absorb Viator and you'll get more sales and commission from this. \*\* Fix the availability option please \*\* > > It is an okay software, it works. But not for people who has more complicated products or bigger corporation. For sure some other company will hire a standalone Scheduler or Management for this, which is preventable. ----- ### "Bokun’s customer service is two thumbs up" — 5.0/5 > **Christine Aurelia** | *2024年10月2日* | レジャー、旅行、観光 | おすすめ評価：10.0/10 > > **良いポイント**: easy to manage and sync booking, i love how the agents are so fast respond > > **改善点**: too many features, sometimes it gets complicated > > just started using bokun and it’s pretty convenient for me ----- ### "Powerful Tour Management Platform Backed by Excellent Support" — 5.0/5 > **Giorgos** | *2026年5月24日* | レクリエーション施設・サービス | おすすめ評価：10.0/10 > > **良いポイント**: The strongest part of Bókun is the combination of powerful functionality and excellent support. The platform centralizes bookings, availability, channel management, payments, and product management in one place, which saves a lot of operational time. I also appreciated the flexibility of the API and integrations, as well as how responsive and solution-oriented the support team was whenever we needed assistance. Their willingness to help with technical and operational questions created a very positive experience. > > **改善点**: Some parts of the interface can feel complex or unintuitive at first, especially for new users. Advanced configurations sometimes require trial and error to fully understand. There are also occasional bugs or small UX inconsistencies that could be improved. More modern UI/UX refinements and clearer onboarding documentation would make the platform easier to adopt for smaller teams. > > Overall, my experience with Bókun has been very positive. It helped streamline operations and manage bookings across multiple channels efficiently. The platform is powerful, scalable, and suitable for growing tour businesses. What really improved the experience for me was the quality of customer support. The team was responsive, professional, and genuinely invested in helping resolve issues quickly. That level of support builds trust and makes the platform much easier to work with long term. ----- ### "The best time to switch to Bokun is yesterday\! Don't worry the CS team is there to help you transition\!" — 5.0/5 > **Alex** | *2026年6月1日* | 教育管理 | おすすめ評価：10.0/10 > > **良いポイント**: The support from the customer service team. Simplicity in the calendar visibility. Opening and closing classes have never been easier, and the operational reporting is fantastic. We use it daily to make decisions. > > **改善点**: Every OTA has a different format and different data that you can download regarding your bookings. It would have been great for me as a client to download the booking details from each OTA and send them to Bokun to format as they needed. > > I joined a new company, and bookings were all over the place. Some were managed in a reservation system and some on an Excel sheet. It was taking hours to ensure we had the day planned, not the week, the day. After 2 weeks, I knew something had to change. I have never done a migration like this before, and it was quite daunting. I had used Bokun previously, but never managed a migration. I took the plunge headfirst. Viator connected instantly and synced all bookings, but then... what about the rest: Airbnb, GYG, Website bookings? After a slight panic, I decided to contact Bokun support by chat. This was the shocking part... I connected directly to a human, and before I could even finish typing my question, " \[sensitive content hidden\]" (Bokun customer support) mentioned, "I see you are a new user, would you like me to give you a call and assist with the migration?" The relief of knowing that someone was there to genuinely help was amazing. I was expecting a bot, or for someone to send me a 300-page guideline book, but no, they called me instantly, and the rest is history. Migrated over 1000 clients across 4 channels, and it was seamless. \[sensitive content hidden\] was spectacular and determined to get things done asap. He just understood the urgency of doing this. We have saved hours in operational headaches, double-checking classes, and stress. ----- ### "Awful company all around" — 1.0/5 > **Tommy** | *2026年4月11日* | レジャー、旅行、観光 | おすすめ評価：0.0/10 > > **良いポイント**: nothing - There's one good guy named \[sensitive content hidden\], who's literally, in his own words, the only support rep in the entire US. Everybody else is overseas, and everything about this company, Xperience Software, is horrible. > > **改善点**: Everything is terrible. Cost is way too high. They're actually stealing data. Integrations break all the time. Bookings have dropped since we started using them because Viator is stealing the data, which is their parent company, so they can get people booked there and then hit you with fees. Overall, awful company, awful experience, awful team. Old school legacy software. > > Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support. Everything broke all the time, you lost money, and then they would blame you. They made every small thing that should be easy difficult for no reason and randomly locked you out of your account for no reason. We lost so much time, money, and effort that it ended up being better to literally build our own reservation system. ----- ページ：1 / 20\ 次へ: [次ページ](https://www.capterra.jp/software/178518/bokun?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/178518/bokun) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ