--- description: Document360を実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360とは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [ナレッジマネジメントツール](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.jp/software/177031/document360 ページ：1 / 13\ 次へ: [次ページ](https://www.capterra.jp/software/177031/document360?page=2) > 顧客およびチームのためのAI搭載のナレッジベースです。製品ドキュメント、ユーザーガイド、SOP、ウィキなどを作成、共有、管理できます。 > > 評価：292人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Document360の対象ユーザー Document360は、IT、SaaS、財務、教育、医療、法務など、あらゆる業種のあらゆる規模のビジネスに適しています。 世界中の10万人以上のユーザーに信頼されています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 292 レビュー | | 使いやすさ | 4.7/5 | レビュー全体に基づく | | カスタマー・サポート | 4.8/5 | レビュー全体に基づく | | 価格の妥当性 | 4.5/5 | レビュー全体に基づく | | 機能 | 4.5/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Kovai.co - **ロケーション**: Sidcup, 英国 - **設立**: 2017 ## ビジネスコンテキスト - **価格モデル**: (無料のトライアル) - **対象となる企業**: 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Chromebook（デスクトップ） - **サポートされる言語**: スペイン語, フランス語, ポルトガル語, 英語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アフガニスタン, アメリカ合衆国, アラブ首長国連邦, アルジェリア, アルゼンチン, アルバ, アルバニア, アルメニア, アンギラ, アンゴラ, アンティグア・バーブーダ, アンドラ, イエメン, イギリス, イスラエル, イタリア, イラク さらに208件 ## 機能 - Catalog Management - Discussions/Forums - SEO管理 - Third-Party Integrations - Workflow Automation - アクセス制御・許可 - アンケートおよびフィードバック - コラボレーションツール - コンテンツ管理 - セルフサービスポータル - ダッシュボード - テキスト編集 - テンプレート - テンプレートのカスタマイズ - ドラッグ・アンド・ドロップ - ナレッジベース管理 - ナレッジ管理 - フィードバック管理 - フルテキスト検索 - ブランディングのカスタマイズ - ユーザー管理 - リッチテキスト・エディタ - レポートと統計 - レポート／分析 - 変更追跡 - 多言語 - 文書化管理 - 検索／フィルター ## 統合 (合計32件) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Freshservice - Fullstory - GitHub - Google Analytics 360 - Google Chrome - Google Tag Manager 360 - Gorgias ... さらに17件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - チャット対応有 ## Category - [ナレッジマネジメントツール](https://www.capterra.jp/directory/30094/knowledge-management/software) ## 関連カテゴリー - [ナレッジマネジメントツール](https://www.capterra.jp/directory/30094/knowledge-management/software) - [ナレッジベース](https://www.capterra.jp/directory/32454/knowledge-base/software) - [ITドキュメント](https://www.capterra.jp/directory/33755/it-documentation/software) - [API管理ツール](https://www.capterra.jp/directory/31065/api-management/software) ## 代替製品 1. [Guru](https://www.capterra.jp/software/145390/guru) — 4.8/5 (640 reviews) 2. [Connecteam](https://www.capterra.jp/software/153140/connecteam) — 4.6/5 (5307 reviews) 3. [Confluence](https://www.capterra.jp/software/136446/confluence) — 4.5/5 (3714 reviews) 4. [Freshservice](https://www.capterra.jp/software/132997/freshservice) — 4.6/5 (790 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.jp/software/61368/salesforce) — 4.4/5 (18803 reviews) ## レビュー ### "The Best Knowledge Base Platform for Technical Writers" — 5.0/5 > **Katrina** | *2025年7月18日* | 運輸、トラック、鉄道 | おすすめ評価：10.0/10 > > **良いポイント**: The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. > > **改善点**: Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. > > One of the best knowledge base platform as a tool for technical writers. The portal is intuitive to use and there is plenty of documentation on how to optimize and streamline content. Any bugs that are found in the platform is quickly addressed and updated in the next releases along with new and exciting features. I'm now always going to recommend other technical writers to use Document360 as their go-to platform for content. ----- ### "Document360 - First in Its Class" — 5.0/5 > **Julian** | *2025年7月29日* | コンピュータ・ソフトウェア | おすすめ評価：10.0/10 > > **良いポイント**: The ease of use. In my POC I took less than 30 minutes to create a good looking knowledge base. Also the supoort and ability to add requested features is excellent. I also like that there is both a WYSIWYG and markdown editor to create articles. > > **改善点**: The is very little to dislike. Over the period of 12 months there were a couple of times when I assume the servers were down as access was not available to the knowledge base - but this was rare. > > Overall the product does what i sets out to do and does it well. It is easy to creat articles and whenever help is needed the support staff are availabe. ----- ### "Collaboration for improvements would be a great +" — 3.0/5 > **Sofi** | *2025年8月26日* | 情報技術、情報サービス | おすすめ評価：5.0/10 > > **良いポイント**: It is easy to learn, and it is more or less easy to use. We use our custom css, which is handy and corporate-friendly. > > **改善点**: it is not very intuitive. There are commands that can be improved such as the calloput which is something I use in every of my articles. I expect that when I have a text say Note: dummy text, then I place /callout in front of the text, it will automatically fall under the callout, as it happens with headings for example, instead, my text goes to a new row and a placeholder callout is inserted. I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout. Absolute waste of time. I have around 10 callouts per article. > > I think that we can collaborate better on implementing new features. I am pretty open to giving feedback and it was part of my previous company role when we integrated a brand new platform. They were much more responsive in terms of receiving and implementing feedback. ----- ### "Great product for Documentation" — 5.0/5 > **Sumukh** | *2026年5月8日* | コンピュータ、ネットワーク・セキュリティ | おすすめ評価：10.0/10 > > **良いポイント**: The interface is clean and user-friendly, making it simple for both technical and non-technical teams to collaborate. Its powerful search, category management, version control, and analytics features help maintain documentation efficiently while improving the overall user experience for customers and internal teams. > > **改善点**: One thing I liked least about Document360 is that some advanced customization and editing options can feel limited unless you are on higher-tier plans. At times, the editor can also feel slightly laggy or fiddly when working with complex tables or large documentation projects. Additionally, pricing may be a bit expensive for smaller teams or startups compared to some alternatives > > My overall experience with Document360 has been very positive. The platform provides a clean and intuitive interface for creating, managing, and publishing documentation efficiently. I especially liked its strong knowledge base organization, version control, analytics, and collaboration features, which make it suitable for both small teams and enterprise environments. The search functionality and AI-powered features improve the user experience significantly. While there are occasional limitations in customization and some advanced features are locked behind higher pricing tiers, the platform overall delivers a reliable and professional documentation management experience. ----- ### "Doc360 for the win" — 4.0/5 > **Assya** | *2025年9月10日* | 情報技術、情報サービス | おすすめ評価：8.0/10 > > **良いポイント**: The support is incredible, and new features are introduced at an amazingly fast pace. I also see a significant shift to AI features, which is great. > > **改善点**: Features tend to be unstable, and the infrastructure feels unstable. I've had instances where there was a system update I was not aware of, and it screwed up my site. > > positive. I think it's one of the better options that exist for a KB solution at a very reasonable price. ----- ページ：1 / 13\ 次へ: [次ページ](https://www.capterra.jp/software/177031/document360?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/177031/document360) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ