Call Center Studioの概要
クラウド・ネイティブなコールセンター・ソフトウェアでカスタマー・サービスを向上させることができます。効率的なビジネス運営は、これまで以上に重要です。Call Center Studioのクラウド・ベースのコールセンター・ソフトウェアを使用すれば、場所に制限されることなくカスタマー・サービスを提供できます。
直感的なインタフェースにより、簡単に設定を行うことができ、エージェントの研修も数分で完了します。録音の再生やAIツールの使用によって顧客体験を向上させることができます。
優れたレポート機能を備え、スピーディなカスタマー・サービスを誇る専任チームによる年中無休24時間のサポートを利用できます。
Call Center Studioの対象ユーザー
50名以上の担当者を有するコールセンター向け。
Call Center Studioをご存知でしょうか？ 別の人気製品との比較
Call Center Studio
Call Center Studioの他のおすすめ代替製品
Call Center Studioのレビュー
Emre Kadir
its so good
良いポイント:
speed is my most like about this software. when i want to call its quickly fulfill. it is most important . thnk
改善してほしい点:
useless is my least like about this software. I think I should create quick shortcuts for things I want to do.
Nazim
Call Center Studio Experience ( 4 years )
製品を使ってみた感想： overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.
良いポイント:
very easy to use and economically inexpensive. I can get support very fast.
改善してほしい点:
This software is under the minuscule. I've been fine for 4 years.
Tamara
Rocky and Unpredictable
製品を使ってみた感想： I can easily contact any client I want with an internet connection and a head set.
良いポイント:
I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.
改善してほしい点:
So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.
AYLİN
検討した類似製品：
Aylin Kılıç -Planing Manager
製品を使ってみた感想： overall comfortable to use, not complicated
良いポイント:
User Friendly, simple, wide report opportunity, containing new technologies, accelerating
改善してほしい点:
There may be information boxes in the menus
Louis
検討した類似製品：
Call Center Studio makes our deployment easier.
製品を使ってみた感想： Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.
良いポイント:
Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.
改善してほしい点:
The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.
