キャプテラ - 日本企業の最適な
ソフトウェア選びをサポートし18年
Nextivaとは?
Nextivaでは、AIを活用した1つのプラットフォームで、企業をそのすべての会話に結び付けています。リアルタイムで顧客を理解し、他社とは一線を画すパーソナライズされた体験を生み出すことができます。
Nextivaでは、オールインワンのカスタマーエクスペリエンス・プラットフォームにより、100,000社を超える事業と毎年数十億件の会話をサポートしています。AIを活用した1つのコミュニケーションハブにより、Nextivaなら企業と顧客の関わり方を変革することができます。Amazing Service®と顧客重視のアプローチに対する会社のコミットメントが、15年間にわたってその基盤となっています。2008年に設立され、本社をアリゾナ州スコッツデールに置く Nextivaは、ゴールドマン・サックス・アセット・マネジメントの初資金調達ラウンドで2億ドルを調達し、2021年末には企業価値が27億ドルに到達しました。詳細については公式サイトをご覧ください。
Nextivaの対象ユーザー
顧客とより良いつながりを持ちたいあらゆる規模の企業。
Nextivaをご存知でしょうか?
別の人気製品との比較

Nextiva
Nextivaの評判・レビュー

Great Product
製品を使ってみた感想: Nextiva customer support has been amazing anything I've needed anything. They've quickly be able to help and are super friendly
良いポイント:
Interface is very customizable in the way that I need it
改善してほしい点:
Some of the important features aren't as intuitive to get to. Have someone in your company go into the interface and give them a list of things to find and get fed back through that. When you build an application, it's easy to lose sight of new user experience.
Great service for the cost
製品を使ってみた感想: it has been a great experience. We needed a new phone solution and with in just a few days, we were set up and ready to use it. They also sent us hard phones at no cost to use in the office.
良いポイント:
The cost is very affordable! The application is very easy to use and always have new updates rolling out.
改善してほしい点:
Sometimes, it is glitchy but with the new updates and support we typically have a solution with in a day.
Buyer Beware
製品を使ってみた感想:
0/10 when it comes to their customer service. Sketchy sales practices at best, account managers while nice tow the company line and will only offer solutions that cost you.
7/10 for the product/software--we are finding glitches within our call flows when working with tech support more often than not our call flows are interrupted due to internal updates on their side of things to the software causing our phone system to go down therefore costing us business.
良いポイント:
With their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location.
改善してほしい点:
Their sales process is aggressive, and they try to make you move quick to sign. Read the fine print on their contracts. There is not an out if you are oversold licensing by their sales team. If you are oversold licenses by their sales team, they will try to ping you with an early removal fee. Upon seeing this we went rounds and rounds with account managers to get the extra licensing we were told we needed by the sales team removed. The process of removing the extra licensing took us from August 2023 to it finally happening in January of 2024, all the while we were being charged for those licenses. When we initially brought this to Nextiva's attention they told us that we were the ones that requested this. This wasn't true, we spoke with the sales team about our company needs/size/operations, and they told us that we needed for number of licenses. How could we know with no prior experience working with their company. We had to go through call after call/meeting after meeting/follow up email after follow up email to get some sort of resolution. In this time, we were passed through to two different account managers and had to start the process all over again. We were always waiting on "approval" from hire up. Be warned, their contracts have an auto renew clause hidden in the fine print which is a link at the bottom of the contracts not even fully explained in the contract unless you click the link.
Nextiva is great!
良いポイント:
It is reliable,fast and very easy to use.It’s customer service is great.
改善してほしい点:
I haven’t found any downside towards Nextiva.
Nextiva has been a Great Service
製品を使ってみた感想: We have had great service with Nextiva and when we have an issue, they offer several options to obtain tech support. And we have been very satisfied with their service, tech support and equipment.
良いポイント:
The service, as it is very user friendly. We are able to control most of the set up and installing a new user and or phone. The cost is very good when comparing features to other Voip Providers. The Features that come with the service is great and we have been very satisfied.
改善してほしい点:
Nextiva One started out with a lot of issues but they have made some great updates and hopefully they keep enhancing it.
Small Business Companion
製品を使ってみた感想: The overall experience has been surprisingly easy and comfortable with minimal hardship. The sales representative to the phone technician and customer service representatives has restored my hope that not all businesses are out to get your money while providing fractured customer service.
良いポイント:
Nextiva is knowledge in their industry and product providing our company with an easy set-up and a system that is fairly easy to use.
改善してほしい点:
The phone that was sent is of subpar standard and we were not informed of the additional cost to have it wireless. Be sure if you port numbers you let the set up representative know if it is a cell phone number or not.
An incredibly useful VoIP solution
製品を使ってみた感想: My overall experience is excellent. Nextiva works 99% of the time and is very easy to setup. Our account manager is very responsive and customer support has resolved just about every issue in under 2 days.
良いポイント:
Nextiva works very well for internal and external communication between our employees and customers. It has a lot of functionality that is simple to setup. Our account rep [sensitive content hidden] is awesome and works with us on everything!
改善してほしい点:
The administrative management of the account could use some uplift in UI/UX. It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense.
Nextiva is a stable provider but app could be improved
製品を使ってみた感想: Good but could be better. Better app is definitely needed and the response time for support phone calls could be greatly improved.
良いポイント:
Stability and ease of use and management. Have not had any major issues or outages since implementation.
改善してほしい点:
The desktop application was replaced soon after we converted and it is not very good or well thought out. I don't understand why a desktop application will make my computer ring.
Nextiva is the best system around
製品を使ってみた感想: Nextiva is an excellent telecommunications service. I have used a few, but Nextiva is the best.
良いポイント:
Telephone service is great. The cost quite reasonable and the technical support fast and fabulous. I also use the e fax system which is excellent in every way, easy to use and quite comprehensive. Unlike other systems which have you email to a system - and deliver it to one fax number, Nextiva has a fax portal where you can send a fax to multiple fax numbers as well as sending the faxed documents to an email address. Cost, service and support are superior to all other systems I have tried.
改善してほしい点:
Nothing in the system is an issue - works well
Great tool to simplify my contact needs
良いポイント:
I can use it in my laptop, web and my mobile
改善してほしい点:
I have not found any cons on this tool, it is cool
Nextiva makes it easy to manage seven business call flows.
製品を使ってみた感想: Set up and deployment was very difficult at first. Had trouble porting numbers from our previous provider and provisioning our existing phones. Tech support is very knowledgeable and able to remote into my computer to assist with set up. Now that we are up and running I believe I will be very satisfied with the system.
良いポイント:
The call flow is great. I run seven companies, fourteen phone numbers and seven different call flows. With our previous provider, I had to have seven separate accounts and logins. This made administrating the system tedious. Nextiva allows me to have one account where I can see all of my numbers, call flows, messages and user in one place. It makes things like administrating temporary alternate call routing or message changes very easy. I also like the ability to customize and tailor the system to our exact requirements.
改善してほしい点:
We had quite a few issues with setup and deployment. Most of it had to do with some customization that we required. I spent about 11 hours over four days on the phone with tech support customizing caller ID, call flows, soft keys on our Ploycom phones, and provisioning of phones. The provisioning was the most troublesome. In fact, I still have one remote worker phone still not provisioned because of an incompatibility with an Xfinity Arris Gateway.
Best Money We've Spent On Communications
製品を使ってみた感想: It has been pretty seamless. The setup went smoothly and was pretty much taken care
良いポイント:
The fact that it is an answer for so many of our communication needs: Phone, Fax, Crm and Texting.
改善してほしい点:
The text was a little bit hard to get set up on my mobile phone.
Nextiva Review
製品を使ってみた感想: Overall, very good. Our porting team was very good, but the process of porting is very difficult compared to porting into other systems.
良いポイント:
Cost, ease of use, functionality is comparable to the best systems out there.
改善してほしい点:
The Reporting features are limited. Basic call queuing license doesn't cover reporting?! Why have it if you can't see what's being routed where...
No-Brainer switching to Nextivia
製品を使ってみた感想: It has been a over pleasant experience. 10/10 would recommend.
良いポイント:
I liked the included features for the price.
改善してほしい点:
I have not found anything that I dislike yet.
Great Service - Customer Support is Effective.
製品を使ってみた感想: Netiva has been a beneficial service to us in the important work we do. We are grateful for its user-friendliness and affordability.
良いポイント:
Nextiva allows us to be able to be reached by our callers when we need to be and can handle high call volumes.
改善してほしい点:
Sometimes when waiting for the great customer service, a call can take over an hour as we are consistently put on hold several times throughout the conversation for 5-10 minutes. This does affect production when there are issues, but the end-result always comes to resolution.
Nextiva VoiP Service
製品を使ってみた感想: Overall we have had a positive experience with Nextiva. The support staff assigned to our Agency has always been very helpful and quick to respond to our issues. We have not experienced many issues with the phones but the app could use some attention.
良いポイント:
Set up is very easy. The online Administrator Portal is very user-friendly and allows us to maintain our phone schedules as we need to, and the User Management function allows us to make changes quickly as they occur.
改善してほしい点:
The Nextiva App needs more attention as we experience issues with it frequently. It's a wonderful feature when it is working properly but we see a lot of staff opting to not use it due to the issues experienced.
Nextiva Took Care of My Small Business
製品を使ってみた感想: Really good firm and great service. I would NOT consider a change. Yes, things are less than perfect, but I have learned that even the best high tech services are flawed and to be content with the best available. I feel Nextiva is the best available, so I'm satisfied right where I am!
良いポイント:
My small business has been using Nextiva for maybe 10 years. We are very pleased with every aspect of the company. Prior to finding Nextiva, for the first decade of our company's existence, we muddled through several smaller providers who tried their best, but in the end, failed to deliver. We tried one very large company, Comcast, which messed us up with the classic scam of promising features during the sale but then reneging at implementation. Nextiva is the perfect middle-ground. They focus on VOIP and related communications services, they're not so big that this is one fraction of their company, and they're not so small that they simply do not have the capacity to handle the constant technological upgrades necessary to maintain our heads above the high-tech water. Recently, I contacted Nextiva tech support to configure more phones for our workers and they did everything smoothly and remotely.
改善してほしい点:
Our phone app for taking VOIP calls on our cell phones could be better.
Nextiva - VOIP: When Done Right, it Works Consistently
製品を使ってみた感想: Very happy with Nextiva. The 1 wishlist item I have is the ability to add additional licensing without having to reach out to Nextiva support.
良いポイント:
Nextiva provides easy deployment, management, and platform-agnostic functionality. Support is excellent. Every support experience has been positive, with problem resolution in an expedited manner. Kudos to Nextiva for having a very well trained support workforce!
改善してほしい点:
The solution is terrific and works consistently. No issues.
Great phone system, I would highly reccomend!
良いポイント:
Super easy system to use, GREAT support to help when I need anything and I can speak to HUMANS! This is a game changer in these days it saves me so much time and gets a faster resolution.
改善してほしい点:
I do not have anything currently. I really like the system we have and would recommend it highly.
Nextivaからの返信
11 か月前
Hi Devan, Our motto is "Powering Human Connections" for a reason! We pride ourselves on providing Amazing Service from real humans, and I am glad you got to experience this firsthand. If you need anything else, please do not hesitate to reach out to me directly at [email protected]. Thomas from Nextiva
Nextiva is the one tool we can not live without.
製品を使ってみた感想: Nextiva totally changed the way we function. We work better and more effectively. The management tools are invaluable. Support is absolutely fantastic.
良いポイント:
The management tools. Nextiva gives me the ability to manage my team more effectively.
改善してほしい点:
The way call history is interpreted. I have found other data points in Nextiva that provide a more straightforward representation of call history data.
Excellent Solution for Call Center Needs
良いポイント:
In our organization, we have been utilizing Nextiva Business Phone Service to address our call center needs, and it has been an outstanding solution. Coupled with the Unity Client platform, Nextiva provides a comprehensive system that allows me, as a supervisor, to have a firm grip on monitoring and supporting my agents during their shifts.
改善してほしい点:
The technical capabilities and call quality of Nextiva are top-notch, leaving me completely satisfied with its performance. If I were to make a suggestion for improvement, I would say it would be great if Nextiva could provide more options for generating reports. While the current reporting options cover most of our requirements, there is certainly room for additional features in this area.
Best Upgrade Ever!
製品を使ってみた感想: Excellent. NO complaints at all! I thoroughly enjoy it!
良いポイント:
Implementation was easy, [sensitive content hidden] supported me with the hundreds of questions I had prior and after implementation. For the same I was paying for the phone service before, I have a VERY professional, efficient, and streamlined system. HUGE improvement in operations overall!
改善してほしい点:
Nothing really... Everything has been positive.
Nextivaからの返信
11 か月前
Hey there Valerie! Reading about your 5 star experience with our support team put a beaming smile on my face! Amazing Service is in our DNA, and is it is our promise to you to deliver that each and every day. If you need anything else, please do not hesitate to reach out to me directly at [email protected]! - Thomas from Nextiva
Best APP ever!
製品を使ってみた感想: I'm very pleased with the service provided, my team use it daily and we don't have any issues
良いポイント:
The platform is very easy to handle and communication is outstanding.
改善してほしい点:
would be great to have the ability to send messages for any number not the saved ones only
Nextiva Does It Again!
製品を使ってみた感想: I give you an 8 Nextiva, which is only because I haven't tried the other Services provided by Nextiva.
良いポイント:
Going above and beyond is truly Customer Service! Thanks Nextiva.
改善してほしい点:
Never knew I could get a better rate until some time had passed but Nextiva was excited to assist with a new lower rate
Rejuvenated Medical Spa
良いポイント:
Easy to use and customer service is always very helpful and resolves the issues that same day. The ability to filter whose phone rings for incoming calls or not is great! Not everyone needs to have their phone ringing all day long.
改善してほしい点:
Sometimes have to wait awhile on the chat for a representative but when you get connected they always resolve the issues fairly quickly.