Dovetail

Dovetail really makes analysis and sharing insights easy

製品を使ってみた感想： I love Dovetail for our research analysis and repository tool. We're always identifying new ways to leverage the tool for research needs. Dovetail is also really receptive to feedback, constantly improving, and doing research on the researchers.

良いポイント:

I LOVE that you are able to have a robust tool that includes analysis capabilities and houses insights from research. This gives stakeholders the ability to search all insights and view things like reading a medium article and also search historical insights. It also speeds up analysis with filtering options and highlights to filter down to key information to support an insight / finding.

改善してほしい点:

I would like to be able to track dates of when insights were created (not just when published in feed) so we can track age as well as somehow track the impact of the insight (e.g., what was done from it), to make reporting on research value easier.

Great research repository

製品を使ってみた感想： Overall, it's been great. It's definitely more suited for a user research style of research (I do market research), but I can certainly make it work. It helps our team keep everything together and helps our organization be able to visit just one place to find past research (previously they had to search through two places, and not knowing where to start, it took twice as long).

良いポイント:

Ability to tag insights and quantify the qualitative insights we collect. I also love how easy it is to import a Zoom recording so that it transcribes an online interview. Finally, I like that it helps us keep all our user and market research in one place - easier for our team and for our coworkers looking for insights.

改善してほしい点:

I wish that Dovetail would prioritize new projects (even if they weren't insights) at the top of the home screen. Right now, I only see insights form my team members, but since I do mostly 'projects' with 'read me' sections, they don't show up.

Great concept, but the app isn't quite there yet

良いポイント:

Being able to see the engagement and following size for the applicants.

改善してほしい点:

There wasn't a way to really customize my payouts. I wanted my affiliates to be paid a % of the net profits, as opposed to the total order and there was no way to really customize how I wanted my affiliates paid. Overall, the dashboard was nice and the app has potential, but it just really didn't work for my needs.

Dovetail is what i was searching to create a robust research repository

製品を使ってみた感想： Its been a good experience overall, i have helped my team's research and data to connect with other teams, and the the 10 licenses limit is too short, because everyone wants to jump onboard

良いポイント:

It is a very powerful tool although it present thing in a very friendly and easy to use way. It main strength is on the analysis of video, it generates a very accurate transcript, it have AI tools to speed the summary and tagging process

改善してほしい点:

Processing PDF is not their strong suit. PDFs look very small once you upload them and the highlighting process is not great.

best tool any researcher can have in their toolbox

製品を使ってみた感想： Overall it's the best tool any researcher can have in their toolbox since it solves for documenting, analysing and reporting findings in a smooth way in one place.

良いポイント:

I like the fact that with dovetail we have consolidated all of our research projects including the recorsings, analysis and reports into a single platform. Also for international companies, the transcriptions in multiple languages and using AI for analysis in a valuable time saving feature. I also love the AI's help with directly extracting the answers to the initial research questions from the transcripts which streamlines the analysis process.

改善してほしい点:

Navigating through Dovetail (notes, insights, highlights, etc) is a bit challenging for non researchers. As a researcher, I appreciate the flexiblity but it might not work for other roles. and also it can lead to inconsistent documentation styles across different research projects conducted by different researchers, making it yet more dificult for others to navigate. on the other hand, I also find dovetail not an ideal tool for managing analysing survey data.

Spreadsheets are 2D; Dovetail is 3D

製品を使ってみた感想： Dovetail is a game-changer for me because I don't need to have my system fully figured out at the start of a project. As patterns emerge, Dovetail lets me adapt my workspace (unlike rigid spreadsheets!). I love that I can tweak my framework as I go — tags, color coding, categories — it's all flexible. Plus, it's not just for video content. I can pool in different mediums and tag everything the same way. The real highlight, though, is the variety of views: board, canvas, table — I can view my data depending on how I'm planning to use it that day. Dovetail makes research fun and intuitive, letting me interact with it from different angles without the headache of reorganizing everything. It’s a breath of fresh air compared to spreadsheets. It allows research to feel organic yet organized.

良いポイント:

- Very intuitive to use — the way you can just drag and drop, click and edit, manipulate, view, etc. - Very easy to train a subcontractor or VA because of how intuitive the tool is - Beautiful tagging system that lets you adapt your process on the fly - Granular customization and filtering so you can easily include/exclude content when you want to view it on a canvas, in table format, or as a board - You can easily find the source of any highlighted item so you can revisit the full context - Adding a second user and giving them the right permission level is easy - Brings your research to life and makes it fun and exciting to interact with it

改善してほしい点:

- The AI features can see some improvement. The outputs aren't that helpful and not that good - I wish the price point to add users wasn't as high

Magic features help me analyse my research with ease and enables me to spend more time using my research than managing it

製品を使ってみた感想： I've used Dovetail for 2 years in two different organisations. It's been an absolute gamechanger as a super stretched Product Designer who's responsible for research through to visual design and a hand full of other roles too! Dovetail is the best tool I have as it's empowered me to empower customer research and insights into my teams, founders and engineers. You need everyone making decisions based on customer insight, not their opinions and this is the tool that helps!

良いポイント:

Dovetail feels like my research superpower. I easily raved about Dovetail pre-magic AI features because it was still so easy and powerful for helping me take my interviews through documentation and analysing for key insights + sharing and empowering my team with that information. And now, with new magic (AI) capabilities and where I think they are going next with the product, I am not only raving, but I am full fan-girl!!! It's hard to summarise in a few sentences! Now I can import an interview recording, click a few buttons and have summaries, highlights (using my custom tags) and shareable insights. What took me days now takes me minutes and I have more time to focus on using my research than analysing it. Getting started is also a piece of cake because they have templates you can use straight out the box and I use the google integration to quickly pull in my interviews after a google meet recording. I use Dovetail daily and it's become a staple resource from our Founders to our software engineers.

改善してほしい点:

Sometimes the transcribing works really well and other times it's a bit off and combines phrases from multiple speakers together in a single block. It's never been a deal breaker though because the rest of the product is so good.

An innovative, powerful user-centric tool created by an incredible team!

製品を使ってみた感想： After an extensive comparative audit of repository tools at the time, Dovetail exceeded expectations with its customer service, integrations, and innovative product design during my usage for 3 years. I worked on a small team that lacked in-house research operations support, so UX Researchers were tasked with both the execution of research and management of our work, including the development and maintenance of a research repository. Dovetail helped lighten the load of this additional role and significantly contributed to strengthened partnerships across functions.

良いポイント:

Dovetail gracefully balances intuitive UX and powerful functionality. It is easy not only for UXRs to use, but also for non-researcher stakeholders at all levels to navigate and contribute. Insights that contributed to broader insight reports and could be highlighted in reels or feeds fit our organization's mental model and gave us the framework to continue educating our stakeholders on the power of UXR. The customizable templates are particularly beneficial for structuring research output and synthesizing insights effectively for various methods and altitudes of projects. For our UXR team, it allows for customization through templates and to easily control for privacy and security.

改善してほしい点:

Generally I can think of few cons about Dovetail! At the time, the list of product integrations was still growing, but see that the team has already made significant strides in expanding that list. Dovetail also is extremely receptive to user feedback and truly feels like a user-first business. That said, changes and improvements to the platform were frequent and common. Sometimes this inhibited our ability to stick with an established process with the tool, and it required us to restructure our repository slightly and re-socialize education to our stakeholders on how to utilize Dovetail. Ultimately, however, it was great to see Dovetail lead innovation in this product space for UXR teams.

Great way to collect, monitor, and categorize insights from user research

製品を使ってみた感想： Dovetail is a super powerful tool for helping our team categorize, store, and get insights from interviews we have with users. The auto transcribe feature, AI insights, and ease of tagging content allows us to prioritize building better features while never losing a use case or pain point in the sea of content.

良いポイント:

- Easy to upload, transcribe, and tag content - Auto transcribes calls you upload which is a huge plus - The AI feature pulls insights from your recordings - Your able to jump to points in the call from the transcript or tags - The insights board feature is super useful - Great collaboration features - Able to collect recordings from various projects and synthesize findings for other stakeholders - Our PMs and UX designers are able to track customer feedback on new features and current features and build a robust collection of pain points, use cases, feature requests, and other feedback.

改善してほしい点:

- some workflows feel a bit clunky at times and I wish there could be less clicks do to certain things - I wish there were more visualization types to build reports - I would like more filter options

Dovetail is the ultimate user research co-pilot!

製品を使ってみた感想： Dovetail is enabling me to conduct research - online via Zoom and Google Meet, or using a GoPro in the field – hands free. It's the ultimate note-taking co-pilot, allowing me to focus on engaging with my subjects rather that trying to constantly handwrite-or-type notes. It saves me a TON of time & energy daily, by offering AI/NLP powered transcriptions of all my research interviews. It allows our enterprise organization to maintain a "central brain" for research data - democratizing information and making insights accessible across a global organization.

良いポイント:

Dovetail makes it incredibly easy to get started - lowering the barrier to entry for centralizing research data, at the enterprise level. It's free for securely publishing + collaborating on feedback, internally. Their customer support is prompt and effective, and it seamlessly integrates with services we use like Google for effective collaboration.

改善してほしい点:

One challenge we've experienced is that the AI/NLP can be "too good" - and the automation of ML generated summarization can lead to laziness on the part of interviewers, when it comes to tagging content. You've got to stay on top of your users to prevent "garbage in, garbage out"!

Great system for managing a research library for UX

製品を使ってみた感想： I think this is the best tool on the market for UX research repositories. Does it have every function you might need? No. However, no tool does and unlike others, the Dovetail team is actively engaged with their network to make improvements that we request. What more could you want!

良いポイント:

I love this system, they have done a great job at understanding how UX researchers work and aligning the software to these needs. The tool does a great job at storing data, storing project details, standardising research across a team (through templates). Unlike other research libraries, this tool allows you to analyse the data and create reports from the tool (Dashboards). Not everyone in my team loves the way you analyse in the tool, however, I think its great that we can work end to end in a single tool. This helps keep all the data safely stored in one location.

改善してほしい点:

My constraints in the system also exist in the product backlog. For example, I would love for transcription to happen in the tool to further limit where the data is stored. I would like graphs to be able to be embedded into dashboards, I would like more options within the graphs (cross-tabling of attributes like you can in Nvivo). I would like the tool to do a better job at supporting 'cross pollination' of projects. Aka if I find a valuable insight in another project I have to copy and paste it into my new project, artificially inflating the data. I don't love that. The tool doesn't do an awesome job with quantitative data, I'd keep my stats elsewhere :)

great tool for user research

良いポイント:

Ive been using Dovetail for user research for 3 years now, it is definitely one of the top SaaS companies for User research. The new AI features are not perfect but incredibly useful. the ability to transcribe right in the product and have a summary created within minutes is amazing. I absolutely love the short clips that are created from all the tags, a perfect small video to present to product teams about a specific feature easily created for you.

改善してほしい点:

I wish it was easier to manage tags in a big team. it is hard to scale the usage of the product and we have had more success in using it within a smaller sized team.

A great customer insight tool for growing enterprises

製品を使ってみた感想： My team and I started using Dovetail early on and it's provided value from day one and has only improved. Dovetail gives my team a centralised location to store and reference our user research, ensuring data is never lost or fragmented. It has also helped to align our day-to-day product work and to onboard new team members with existing projects. The recent introduction of AI tools such as Summaries has greatly improved the rate of communication to PMs and key stakeholders ahead of final results and more formal planning.

良いポイント:

- Improved Product team alignment - Customer insight retention - Project onboarding

改善してほしい点:

There are some quirks in the layout and design of certain functionality but these are minor overall.

Great tool for processing user interviews

製品を使ってみた感想： Dovetail helps us keep all recordings and insights from interviews in one place. The major benefit is the ability to use tags to classify insights and quotes from customers, making knowledge easily accessible when needed. We often take screenshots from Dovetail and paste them into our work boards to help set the context for meetings or to advocate for a user pain point we believe should be addressed.

良いポイント:

My team and I have been using Dovetail for three years now, and it’s our go-to platform for processing user interviews. It's incredibly easy to upload a recording and start tagging insights. The UI is simple and beautiful, and we love it!

改善してほしい点:

The navigation within the app can sometimes be confusing, and we've struggled to expand its use cases. While we use it extensively for processing user interviews, other types of feedback are kept separate, which creates some friction that we haven't been able to resolve yet.

Dovetail: A Strong Research Tool with Room to Grow

製品を使ってみた感想： I'm excited for the first time about documentation. It still requires effort but the time saved for future references is outstanding.

良いポイント:

Ease of use, transcription and strong collaborative tools, tagging and highlighting is effortless. I like that i can visualise the future worth of the documentation done today.

改善してほしい点:

Compatibility with other research tools is lacking, the integration with Maze is poor. Some features are still lacking, like moving components or files around.

Easy way to share and gather insights

製品を使ってみた感想： In general I'm quite happy with Dovetail, I've been using it for over 4 years and I recommend it to my colleges.

良いポイント:

It's easy to use and share insights with my team. I like that you can upload different types of data and research and then group them in insights that are easy to digest.

改善してほしい点:

I don't like the new AI features, it really doesn't make my job easier and I feel like the new search options are not as good.

Best in class insights tool

製品を使ってみた感想： My experience with Dovetail has been nothing but excellent. It's a very easy tool to use that fulfils its function perfectly. Highly recommended.

良いポイント:

Tagging highlights in automatic transcripts and then making a video reel of all the relevant points feels like magic. It's a really powerful tool that's very easy to use.

改善してほしい点:

It could have a more integrated approach to its Channels functionality, which would allow automating the research process more.

One place for all your insigts

良いポイント:

One place for all your data and findings. Free viewer accounts - the whole team can access the insights and drill down to the source. Can integrate with survey platforms through Zapier to have satisfaction surveys automatically imported.

改善してほしい点:

Sometimes sluggish when adding or removing tags. Automatic transcription works poorly with non-English languages.

It took my research presentation and integration up a notch

製品を使ってみた感想： I really enjoyed using Dovetail and got a positive response from my clients. I felt like it took my research presentation and integration up a notch.

良いポイント:

How easy it was to use. The transcription and categorisation tools made it really easy to find data

改善してほしい点:

At the time it did not pick out common themes in the data for you - this had to be done manually, but I believe this has since changed.

Great tool for getting the entire business involved

製品を使ってみた感想： Overall very happy that I can use the same tool for disseminating insights around the entire business as well as analyse our research! Great customer service, they've been quick to help us with anything and their roadmap looks great and they also seem to be pretty quick at turning around new features!

良いポイント:

- Very easy to get the hang of by both researchers and non-researchers - Very pleasant to use: Pure Joy UI makes you wanna go in the tool all the time (yeah, I know, UI matters!) - Flexible spaces - you can use it to create templates and this way to bring consistency and also expand good practice research to entire company, outside of the research team - It's good at engaging non-researchers via a "Discover" board where you can see all the latest insights - Flexible notes allowing unlimited videos, images, the data doesn't have to be just plain text

改善してほしい点:

- Still some work being done on automations, and using global tags instead of just project-specific tags, but they have a lot of cool stuff on the roadmap - A little concerned about the inability to back-up / export all data at once (only in parts), but it's also on their roadmap and their customer service have also offered to do it as a one-off for us - Perhaps the ability to quantitatively measure behaviours from user testing (e.g. X users successfully completed the tasks) would be a great addition

Capturing insights without all the messy paperwork

良いポイント:

I've been involved in software research projects for nearly 10 years. This process is often incredibly messy, tedious and highly intensive (in terms of labor). You're often living in sticky note hell and it's even more challenging to do this as a remote team. The one thing Dovetail does an incredible job at is making it easy to aggregate qualitative research, identify trends and produce reports quickly without all that manual work. Works greatly for distributed teams and helps you scale your research efforts across your org. Key features that I can't live without: * Notes ability - adding all your research and interviews * Tagging - Ability to annotate your notes with keywords your team has aligned on. * Insights - ability to summarize your learnings for stakeholders. What's great is that it's very easy for a stakeholder to know exactly how you concluded a set of insights with the ability to see customer and research quotes for each tag or insight.

改善してほしい点:

Can be a bit hard to get started - getting your head around notes/tags and insights (they all look the same at first!)

Hierarchy of Information

製品を使ってみた感想： My experience has been great due to the simplicity of use and the ease of tagging and clustering. I enjoyed the specificity of it, it does that in a very efficient way.

良いポイント:

That you can organize and structure research content and move from qualitative data to tags to insights smoothly

改善してほしい点:

There are not enough sub-levels in the tab system: for instance If I have a research project that includes three main different research streams or experiments and within these three I have tabs with multiple notes, I don't have all these levels to organize my research. I also wish it was possible to create spreadsheets or diagrams within the notes easely (no through integration with other apps). I also wish the insights section was linkable to the notes and tags.

Dovetail makes analysis of user research and customer interviews effortless

製品を使ってみた感想： Improved effiency with our user research and customer interview projects

良いポイント:

It's really easy to import raw user research notes from customer interviews and contextual inquiries. Dovetail lets you synthesis your research and identify themes by highlighting creating tags. You can then visualise your tags in charts or in the board view. A neat feature is the automatic sentiment analysis that can identify whether comments from your notes are positive or negative. We use this feature to categorise customer feedback we collect our products. Before Dovetail we would use Microsoft Excel to identify themes but this was cumbersome and was hard to share with the team.

改善してほしい点:

Dovetail could do a better job at storing insights and being a shared knowledgebase or library for research in our team. We've passed on this feedback and the Dovetail tell seem to understand this desire and shared that they have ambitions to move into this area in the future. At the moment Dovetail seems focused on building the best features for research analysis and synthesis.

Great option for people who struggle with finding all their userdata across different departments

製品を使ってみた感想： Great experience so far. The new pricing modell works better for smaller teams and the feature that have been added make it really competetive and simplify the process of logging user interviews, have all the insight in one searchable place.

良いポイント:

I like the search feature most, it is great to have the ability to search in different folders at the same time across different projects. The design is simple, very intuitive and feels solid.

改善してほしい点:

The editor could have had some extra formatting features.

Useful, and headed in the right direction

良いポイント:

The functionality is starting to get there, with the addition of global extensions the tagging functionality is improving and offers decent functionality. Integration is available with Zapier but the lack of an inbox functionality limits the utility. The team is transparent about their roadmap and takes customer feedback into consideration.

改善してほしい点:

It isn't fully there yet - needs to improve the chart functionality, add an inbox feature, introduce automatic tagging. The insights feature is fairly weak so I frequently find myself having to move outside dovetail.