--- description: Feedierを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Feedierとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [顧客満足度ツール](/directory/30541/customer-satisfaction/software) > [Feedier](/software/173387/feedier) # Feedier Canonical: https://www.capterra.jp/software/173387/feedier ページ：1 / 6\ 次へ: [次ページ](https://www.capterra.jp/software/173387/feedier?page=2) > Feedierは、リアルタイム・フィードバックを自動的に収集し、定量化可能なインサイトを提供し、アクションを促進する、直感的なプラットフォームです。 > > 評価：121人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Feedierの対象ユーザー 直接の接触が困難で調査が機能しない顧客の声市場。そのため、主に 製品フィードバック (B2B2C)、コンサルティング／代理店フィードバック (B2B) が対象となります。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 121 レビュー | | 使いやすさ | 4.7/5 | レビュー全体に基づく | | カスタマー・サポート | 4.7/5 | レビュー全体に基づく | | 価格の妥当性 | 4.7/5 | レビュー全体に基づく | | 機能 | 4.4/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Alkaweb - **ロケーション**: Lille, フランス - **設立**: 2018 ## ビジネスコンテキスト - **価格プラン**: $60.00 - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 501～1,000, 1,001～5,000 - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: イタリア語, インドネシア語, オランダ語, スウェーデン語, スペイン語, チェコ語, デンマーク語, ドイツ語, フィンランド語, フランス語, ヘブライ語, ポルトガル語, ポーランド語, ロシア語, 英語 - **利用可能な国**: アイスランド, アイルランド, アゼルバイジャン, アメリカ合衆国, アルバニア, イギリス, イタリア, インド, ウクライナ, エストニア, オランダ, オーストラリア, オーストリア, カザフスタン, カナダ, キプロス, ギリシャ, クロアチア, ジョージア, スイス さらに31件 ## 機能 - CESアンケート構造 - CSAT調査の構造 - NPSアンケート構造 - SMSメッセージング - Third-Party Integrations - アクティビティ・ダッシュボード - アラート／通知 - アンケートおよびフィードバック - アンケート／投票管理 - エンゲージメント追跡 - オフライン応答集 - カスタムURL - クレームのモニタリング - コミュニケーション管理 - スキップロジック - ダッシュボード - テンプレートのカスタマイズ - データのインポート／エクスポート - ビジュアル分析 - フィードバック管理 - フォームのカスタマイズ - メール・マーケティング - メール管理 - レポート／分析 - 多言語 - 感情分析 - 継続的フィードバック - 質問のカスタマイズ - 質問ライブラリ - 質問分岐 - 進捗の追跡 - 顧客セグメンテーション - 顧客体験の管理 ## 統合 (合計4件) - HubSpot CRM - Slack - Stripe - Zapier ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - 電話サポート - チャット対応有 ## Category - [顧客満足度ツール](https://www.capterra.jp/directory/30541/customer-satisfaction/software) ## 関連カテゴリー - [顧客満足度ツール](https://www.capterra.jp/directory/30541/customer-satisfaction/software) - [顧客エンゲージメントツール](https://www.capterra.jp/directory/30906/customer-engagement/software) - [調査ツール](https://www.capterra.jp/directory/30092/survey/software) - [360度評価システム](https://www.capterra.jp/directory/30666/360-degree-feedback/software) ## 代替製品 1. [CustomerHero](https://www.capterra.jp/software/153472/startquestion) — 4.9/5 (175 reviews) 2. [XM for Customer Experience](https://www.capterra.jp/software/152924/customer-frontlines) — 4.6/5 (255 reviews) 3. [Sogolytics](https://www.capterra.jp/software/127957/sogosurvey) — 4.7/5 (730 reviews) 4. [Survicate](https://www.capterra.jp/software/132914/survicate) — 4.6/5 (99 reviews) 5. [Alchemer](https://www.capterra.jp/software/72549/alchemer) — 4.5/5 (317 reviews) ## レビュー ### "Fancy looking feedback surveys to engage, give and receive\! Love it\!\!" — 5.0/5 > **Ramon** | *2018年7月20日* | おすすめ評価：9.0/10 > > **良いポイント**: - Reward functions to make the customer and ourselves happy: Files, messages (e.g. for sign up details), money or vouchers - Unintrusive engagement functions after completing the survey: ask for sign up for ones newsletter, ask for a rating on platforms of your choice, ask for social media following, ask for a testimonial - Completely brandable with own company design at the top tier plan - Setup a different CNAME for every feedback survey - How easy it is to set everything up -\> just click and choose > > **改善点**: - For some clients, the playful look and feel of the surveys are phenomenal, for others they may be a bit too fancy. I would like to have different templates with cleaner and more professional versions. - It would be great to have the ability to disable unnecessary extra information like "last question" and "you're the fastest respondent". - Furthermore, I like to display the ratings and the answers to the feedback surveys on my website in a comprehensive but clean way. At the moment it is only possible to display the overall rating. I've heard that they are working on each of this cons. After implementation this software will be perfect for my needs\!\! > > \- Receive feedback regarding courses and events -\> Improve our services - Give rewards and let the customer feel well and connected with our brand -\> Increase sales - Receive ratings, testimonals and social media engagement -\> Raise brand awareness - Do everything in one tool -\> Save time and money ----- ### "Excellent Leading Edge Platform for Getting Feedback" — 4.0/5 > **Ed** | *2018年9月6日* | 消費者サービス | おすすめ評価：8.0/10 > > **良いポイント**: I think it's important that you get feedback from new products that people have paid for. This feedback gives you an immediate reality check on whether you've hit the mark or not. Of course that assumes you are measuring what matters most to the customer. Feedier makes it easy to set up any questions you want. > > **改善点**: Im wanting more integration with my other platforms. For example, I want to be able to have a WordPress widget that will rotate my testimonials on a page. I want to be able to tag those testimonials and have the widget only display testimonials with a certain tag so they are pertinent to the topic. That said, I also want to direct the person to write testimonials that appeal to a theme. Right now I cant do that. For example I want to be able to have a question that says "What is different in your life now that you are using X product-service?" and I might want a question like "What would you tell someone who is on the fence about X product-service?" the answer to these are unique and would be used in only in the appropriate page on my website depending on the "proof" Im trying to convey. > > They are very personable. They are working hard to make it a great platform. They are willing to hear feedback. And so far they seem intent on sticking with it to make it the "go to" platform for feedback. ----- ### "Unrealiable and Really Buggy Feedback Tool" — 3.0/5 > **Veronika** | *2019年8月20日* | 教育管理 | おすすめ評価：2.0/10 > > **良いポイント**: The idea behind this tool is great - asking for reviews in an interactive, gamified way, and also offering a reward for submitting a survey. We loved that idea and that's why we decided to use Feedier. I also liked the design and many possibilities of sharing the survey. > > **改善点**: We've been struggling with it for months now and it cost us completely immoderate amount of effort and time to make it work. Overall problem is mainly that there were problems with the settings - some of them were missing, in a plenty of cases there was a problem with settings loss, we were also experiencing problems regarding the integration to our WordPress website. At the end, there was a continuos problem with data extraction and that's when we decided to stop using it for good. Also, the support didn't help us much, then they stopped responding at all. What is it good for when you can't access the gathered data??? > > Even after months of using it, we're still running into new bugs and problems there. Our team spent literally endless hours trying to making it work - and we never succeeded fully, because of the tool's bugginess\! If you're looking for a tool to gather your feedback with, keep looking. I wouldn't recommend Feedier. ----- ### "A solid contender in the customer feedback space\!" — 5.0/5 > **Nefer** | *2018年7月17日* | おすすめ評価：10.0/10 > > **良いポイント**: I love that you can connect a sub-domain to your survey (aka carrier) so you're left with a professional looking domain like survey.acme.com. You have the option of white-labeling the survey to make it look like a custom solution (great for agencies). Feedier integrates into Zapier which opens up many possibilities for alerting team members and stakeholders and recording data. It's incredibly easy to ask happy customers to post a review on a review site like TripAdvisor, Amazon, Google, Facebook, and the list goes on. This one is the best...Feedier gives you the ability to reward your customer AFTER they submit their feedback (so you're not bribing your customers to leave a review) in the form of a voucher, downloadable asset, a coupon, etc. > > **改善点**: There are some parts of the survey I would like to customize but currently don't have the option of altering. The language to describe what certain features do is sometimes hard to understand because they are not written clearly, therefore, it makes it hard to see the value of a feature. > > I love the survey presentation is professional, mobile-friendly, and customized to use with my clients. ----- ### "Excellent Tool for Collecting Feedbacks" — 5.0/5 > **Jernej** | *2019年1月18日* | 教育管理 | おすすめ評価：10.0/10 > > **良いポイント**: The platform is very user-friendly, and the support is excellent. It makes getting feedback enjoyably. For both: creator and the end user. I have never had a chance to get so many feedbacks in such a short time. Extremely useful in practice. > > **改善点**: It took some time to get used to the proper use of different types of questions and to put them in the right sequence. Later I found out that different templates can help me to prepare customised feedback forms for different customers. > > I have several financial seminars (https://www.omegafinance.si/blog/shop/) that I need accurate feedback to understand better how participants got my message. It's nice to have a smart system in place which does the hard work for you. It gives me immediate feedback with a lot of insights and suggestions which help me to improve the quality of my training (https://www.omegafinance.si/blog/about-us/). ----- ページ：1 / 6\ 次へ: [次ページ](https://www.capterra.jp/software/173387/feedier?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/173387/feedier) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ