--- description: OpenTableを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: OpenTableとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [予約システム](/directory/20032/reservations/software) > [OpenTable](/software/17313/opentable-for-restaurants) # OpenTable Canonical: https://www.capterra.jp/software/17313/opentable-for-restaurants ページ：1 / 54\ 次へ: [次ページ](https://www.capterra.jp/software/17313/opentable-for-restaurants?page=2) > 店内を満席にし、常にスムーズなシフトを組み、顧客との関係を構築し、より多くの収益を上げる支援をすることができる、飲食店管理プラットフォームです。 > > 評価：1320人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### OpenTableの対象ユーザー 近所の名店からカジュアルなグループ店、ミシュランの星付き店舗まで、あらゆる飲食店と飲食店を支える人々のための製品です。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 1320 レビュー | | 使いやすさ | 4.7/5 | レビュー全体に基づく | | カスタマー・サポート | 4.5/5 | レビュー全体に基づく | | 価格の妥当性 | 4.6/5 | レビュー全体に基づく | | 機能 | 4.6/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: OpenTable - **設立**: 1998 ## ビジネスコンテキスト - **価格プラン**: $149.00 - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: イタリア語, スペイン語, ドイツ語, フランス語, 日本語, 英語 - **利用可能な国**: アイルランド, アメリカ合衆国, アラブ首長国連邦, イギリス, イタリア, オランダ, オーストラリア, カナダ, シンガポール, スペイン, タイ, ドイツ, フランス, メキシコ, 中華人民共和国香港特別行政区, 台湾, 日本 ## 機能 - CRM - Email Reminders - Kitchen/Menu Management - SMSメッセージング - SNSプロモーション - アラート／通知 - オンライン予約 - オンライン決済 - オンライン注文 - カスタマー・サポート - カレンダー管理 - プロモーション管理 - モバイル・アクセス - リマインダー - リワード管理 - レポートと統計 - レポート／分析 - ロイヤリティプログラム - 予約メモ - 予約管理 - 予約管理 - 団体予約 - 在庫管理 - 決済処理 - 注文管理 - 注文追跡 - 表管理 - 請求、インボイス - 販売時点情報管理 (POS) - 顧客データベース ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [予約システム](https://www.capterra.jp/directory/20032/reservations/software) ## 関連カテゴリー - [予約システム](https://www.capterra.jp/directory/20032/reservations/software) - [顧客ロイヤリティ向上ソフト](https://www.capterra.jp/directory/10031/customer-loyalty/software) - [順番待ちシステム](https://www.capterra.jp/directory/31495/waitlist/software) - [レストラン管理ソフト](https://www.capterra.jp/directory/20026/restaurant-management/software) - [フードデリバリーシステム](https://www.capterra.jp/directory/30861/food-delivery/software) ## 代替製品 1. [Mindbody](https://www.capterra.jp/software/40229/mindbody) — 4.0/5 (2992 reviews) 2. [SpotOn](https://www.capterra.jp/software/197473/spoton-restaurant) — 4.2/5 (370 reviews) 3. [Simphony POS](https://www.capterra.jp/software/202814/oracle-micros-simphony) — 4.2/5 (26 reviews) 4. [Acuity Scheduling](https://www.capterra.jp/software/128285/acuity-scheduling) — 4.8/5 (5747 reviews) 5. [Toast POS](https://www.capterra.jp/software/136301/toast-pos) — 4.2/5 (552 reviews) ## レビュー ### "Super-easy to use" — 5.0/5 > **Lee** | *2022年6月17日* | マーケティング、広告 | おすすめ評価：10.0/10 > > **良いポイント**: This is great system to manage table bookings for a restaurant, with lots of marketing options. Once it's set up, it takes the hassle out of managing bookings and it's easy to also manually add bookings and block off tables. It's also good for CRM. And there's the option to generate reports and extract data for mailing lists. > > **改善点**: The set up can be quote tricky, but once it's done, it's super-easy to manage. > > After lots of research, it's one of the best systems out there for restaurants. And great value for money. ----- ### "The leading restaurant booking system" — 4.0/5 > **Mark** | *2025年10月15日* | 飲食店 | おすすめ評価：10.0/10 > > **良いポイント**: OpenTable is clearly the industry leader when it comes to restaurant reservation systems. It is easy to learn how to use and we can switch easily between our two restaurants within the same app. There are rarely any issues with the software and orders and table status are updates live across all devices, meaning that I can even see all the live tables from my phone when at home. OpenTable is not the cheapest booking system but when customers book through your own network (your own website) it costs a lot less. Any staff who are permitted to make changes can have their own log in for security reasons. It is easy to communicate with customers and message them if necessary - the advantage of customers ticking a box to allow contact for marketing is very useful too. > > **改善点**: The cost involved when customers book through the OpenTable network. This is £2 per cover in addition to the monthly fee. > > Overall, I am very pleased with OpenTable. I use it at both of my restaurants and staff who work at both sites find it easy to navigate as they are used to the system. It is always easy to get in touch by phone with an expert from OpenTable who can explain how to do various things. ----- ### "A Trusted Tool for Restaurant Visibility and Reservations" — 5.0/5 > **Radha** | *2026年4月27日* | 法律サービス | おすすめ評価：10.0/10 > > **良いポイント**: What I liked most about OpenTable was its ease of use and wide reach. The platform makes managing reservations straightforward for both guests and staff, and its large, established user base helps drive consistent visibility and bookings. I also appreciated the real‑time reservation management, guest preferences tracking, and reliable integrations, which made front‑of‑house operations more efficient and improved the overall dining experience. > > **改善点**: What I liked least about OpenTable was the cost structure, particularly for reservation and cover‑based fees, which can add up quickly for busy restaurants. Additionally, there was limited flexibility around customization and branding, and restaurants often felt dependent on the platform’s ecosystem, with less control over direct customer relationships compared to other tools. While the system is reliable, some features and changes also felt restrictive unless you upgraded to higher‑tier plans. > > Overall, my experience with OpenTable was positive and reliable. It’s a well‑established platform that excels at reservation management, offering a smooth and familiar experience for both diners and restaurants. The real‑time booking system, guest management features, and broad customer reach made it an effective tool for maintaining visibility and streamlining front‑of‑house operations. That said, the cost structure and limited flexibility stood out as challenges, especially for busy restaurants or those wanting more control over branding and direct customer relationships. Despite this, OpenTable remains a dependable, industry‑standard solution that delivers consistent results, particularly for establishments prioritizing exposure and ease of use. ----- ### "Open Table Review" — 3.0/5 > **認証済みレビュアー** | *2025年12月5日* | 消費者サービス | おすすめ評価：6.0/10 > > **良いポイント**: I like that you can make reservations in the app and you will get notifications of upcoming events. It will also include in your calendar > > **改善点**: Open table has very often not saved my log in info and I have had to create new log ins because I had issues gaining access to the correct passwords. ----- ### "Excellent map interface for finding nearby restaurants" — 5.0/5 > **認証済みレビュアー** | *2026年4月10日* | 石油、エネルギー | おすすめ評価：10.0/10 > > **良いポイント**: The ability to gain loyalty points and redeem them for gift cards. Also the ability to easily search which restaurants have availability in a certain map area. > > **改善点**: Annoying emails asking me to write reviews. Some restaurants require credit cards just to book a reservation. ----- ページ：1 / 54\ 次へ: [次ページ](https://www.capterra.jp/software/17313/opentable-for-restaurants?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/17313/opentable-for-restaurants) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ