Rippling

An excellent all-in-one tool for the HR team

製品を使ってみた感想： Among the several HR programs we use, Rippling is among the very finest. It's a one-stop-shop for everything I need to do my job, from requesting time off to managing my health insurance. It's just so simple to use.

良いポイント:

By empowering me with Rippling's product, our team can maintain a product-heavy, lean operational structure. Thanks to the onboarding process, I was able to keep my focus on the big picture rather than getting bogged down in the weeds, and I'm confident in my ability to make rapid progress thanks to the fact that my work is being reviewed by people who are experts in their field.

改善してほしい点:

The primary issue I have with Rippling is strictly a matter of personal opinion when it comes to the product's aesthetics: the design may seem cold and distant, making even simple tasks feel like more of an ordeal than they really are.

Rippling Makes Things Easy

製品を使ってみた感想： Overall I enjoy the service. We switched from another platform earlier this year and the difference is night and day in terms of accessing the information I need.

良いポイント:

Visually Rippling is ver appealing. It's easy to find what you need. I love the fun emails that hit my inbox when I'm paid as well. Lots of helpful features, good customer support and very user friendly.

改善してほしい点:

I have some issues understanding how much PTO I have left.

Too Many Hidden Fees for everything

製品を使ってみた感想： My experience started out good until we started to receive 4-7 notices a month of late payments & late fillings, we never had this issue prior to switching to Rippling. We had to have a few corrections made to payroll and when I contacted support on this they let me know there would be a flat fee per change. Obviously, we paid that as we needed the corrections done. Then we found that some of the prior payroll that Rippling imported was incorrect so we had to contact the previous software to make the corrections and then upload a new YTD Payroll Detail to Rippling. I did that and ended up having to contact support 8 times for this and nothing had been done from the first contact I made with support. On the 8th time I contacted support they let me know it would be $500 for a reimport and then a flat fee for each return that would need to be amended. Not once in any of the previous contacts with support was a fee mentioned. We were not happy about this and we tried to get that waived due to the horrible support on this we received and we were told they could not waive the fee. All in all I would not recommend Rippling as they are already expensive enough and have way to many hidden fees.

良いポイント:

There are only 2 good things about this software 1 is that it is multi-state and 2 is the ease of use.

改善してほしい点:

Support is very lacking. It is impossible to talk to a real person. It takes way to long for issues to be resolved. There is an extra fee for everything including payroll corrections it is not cheap you are not told this up front at all until you contact support to have a correction made, then if the correction causes a return to be amended it costs extra money for those to be done. For the price you pay on a monthly basis for Rippling one would think that these things would not cost extra money.

Rippling from Broker Side

製品を使ってみた感想： It's not the worst payroll system we've ever had to deal with, but it's not the best either. There are positives, as well as major places that need improvement.

良いポイント:

I like how in depth the employee information can be. I also like that when an employee makes a benefit election, change or termination, we get an email, often with a completed form attached, so we can submit them to the carriers.

改善してほしい点:

Setting up Rippling, contacting support and fixing issues is an absolute pain, and it's caused some employees to not receive benefits because they take so long to fix problems, and then the enrollment window is closed.

Rippling: Some Good and Some Bad

良いポイント:

Lots of features. I like how easy it is to clock in and out, adjust time and schedule time off.

改善してほしい点:

Some features on the interface can be difficult to navigate. We have it integrated with Guideline and setting up the 401k was somewhat confusing. It is hard to figure out what specific things to invest in.