--- description: ZIWOを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ZIWOとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [コールセンターシステム](/directory/30007/call-center/software) > [ZIWO](/software/171265/ziwo) # ZIWO Canonical: https://www.capterra.jp/software/171265/ziwo ページ：1 / 6\ 次へ: [次ページ](https://www.capterra.jp/software/171265/ziwo?page=2) > クラウド・コンタクトセンター・ソフトウェアを瞬時に導入。 完全なAPIベース。CRMプラグイン。リアル・エージェントまたは 仮想エージェントへの接続。 > > 評価：108人のユーザーによる評価は**4.7/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### ZIWOの対象ユーザー 仮想コールセンターで、通話追跡、通話マスキング、CDR、発信ダイヤラー、通話ウィスパー機能などを使用して顧客とのコミュニケーションの管理を支援する、クラウドベースのコンタクトセンター・ソリューション。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.7/5** | 108 レビュー | | 使いやすさ | 4.7/5 | レビュー全体に基づく | | カスタマー・サポート | 4.7/5 | レビュー全体に基づく | | 価格の妥当性 | 4.6/5 | レビュー全体に基づく | | 機能 | 4.6/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: ASWAT Telecom & Media - **設立**: 2016 ## ビジネスコンテキスト - **価格プラン**: $40.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: アラビア語, フランス語, 英語 - **利用可能な国**: アラブ首長国連邦, イラク, エジプト, オマーン, カタール, クウェート, サウジアラビア, バーレーン, モロッコ ## 機能 - Alerts/Escalation - CRM - SIPトランキング - アウトバウンド・レポート - アラート／通知 - イベントによるアクション - インバウンド・レポート - エージェント・インタフェース - キャンペーン管理 - キュー管理 - キーワード追跡 - コラボレーションツール - コンバージョン追跡 - コールセンター向け - ソフトフォン - チャット、メッセージング - テキスト音声変換 - バーチャル拡張機能 - ファイル共有 - ファイル転送 - マルチチャネル・コミュニケーション - モバイル・アクセス - ライブチャット - リモートサポート - レコーディング - レポートのカスタマイズ - レポート／分析 - 不在着信管理 - 労働力市場予測 - 労務管理 - 品質マネジメント - 回答者ログ - 延長報告 - 従業員スケジューリング - 発信者ID - 着信グループ - 自動ダイヤル - 自動ルーティング - 自動着信分配 - 通話モニタリング - 通話リスト管理 - 通話ルーティング - 通話レポート - 通話文字起こし - 通話時間 - 通話記録 - 通話転送 - 通話追跡 - 通話録音 - 音声カスタマイズ ... さらに8件の機能 ## 統合 (合計20件) - Bitrix24 - Calabrio ONE - Foodics - Freshdesk - Freshsales - HubSpot CRM - Intercom - Kommo - LeadSquared - Microsoft Azure - Odoo - Pipedrive - Salesforce Sales Cloud - Zapier - Zendesk Sell ... さらに5件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) ## 関連カテゴリー - [コールセンターシステム](https://www.capterra.jp/directory/30007/call-center/software) - [通話録音システム](https://www.capterra.jp/directory/30533/call-recording/software) - [コールトラッキング システム](https://www.capterra.jp/directory/30901/call-tracking/software) - [クラウドPBXシステム](https://www.capterra.jp/directory/31102/cloud-pbx/software) - [クラウドコミュニケーション・プラットフォームソフト](https://www.capterra.jp/directory/31362/cloud-communication-platform/software) ## 代替製品 1. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [Freshdesk](https://www.capterra.jp/software/124981/freshdesk) — 4.5/5 (3412 reviews) 4. [Zoho Desk](https://www.capterra.jp/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 5. [JustCall](https://www.capterra.jp/software/157853/justcall) — 4.1/5 (224 reviews) ## レビュー ### "Reliable Contact Center Solution with Room for Improvement" — 4.0/5 > **Shrouk** | *2025年5月8日* | 消費者サービス | おすすめ評価：8.0/10 > > **良いポイント**: ZIWO offers a very user-friendly interface and smooth integration with CRM systems, which significantly improves agent productivity. I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team performance efficiently. > > **改善点**: While ZIWO performs well overall, occasional system lags and call drops during peak hours were challenging. Additionally, the reporting dashboard could benefit from more customization options to better suit different operational needs. > > My overall experience with ZIWO has been positive. The platform is intuitive and easy to use, which helped streamline daily operations and improve agent efficiency. Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there were occasional technical issues, the support team was generally responsive and helpful. With a few enhancements in performance stability and reporting flexibility, ZIWO can be an even more powerful tool for contact center operations. ----- ### "Efficient and Reliable – Our Experience with ZIWO" — 5.0/5 > **Rayan** | *2025年6月18日* | インターネット | おすすめ評価：8.0/10 > > **良いポイント**: We've had a great experience using Ziwo as our cloud call center solution. It's user-friendly, offers clear call quality, and integrates seamlessly with our CRM. The real-time dashboards and reports are especially helpful, and their support team is always responsive. Highly recommended for any business looking to streamline customer service operations. > > **改善点**: Some features and interface elements offer limited flexibility for customization, which can be a challenge for businesses with specific workflow needs > > Our overall experience with ZIWO has been very positive. The platform is reliable, easy to use, and has helped us streamline our customer communication processes. It offers excellent call quality, real-time monitoring tools, and seamless CRM integration. Their support team is responsive and professional, ensuring smooth operations. ZIWO has definitely added value to our customer ----- ### "Easy and Helpful Tool for Calling" — 3.0/5 > **Hassan** | *2025年6月17日* | 金融サービス | おすすめ評価：8.0/10 > > **良いポイント**: its user-friendly interface, which makes it easy for agents and supervisors to navigate and manage calls efficiently. The real-time call monitoring and reporting > > **改善点**: Statistics need to show more analysis and trends for the calls received. Support team need to be more fast in providing the technical support > > It was easy to use, and I could make and answer calls without any problems. I liked that I could see all the call details and reports quickly. It helped me do my job better and faster. Everything was clear and worked well most of the time. ----- ### "Customer Service TL" — 5.0/5 > **Hassan** | *2025年6月9日* | 金融サービス | おすすめ評価：10.0/10 > > **良いポイント**: What users appreciate most about ZIWO, a cloud-based contact center solution, is its powerful combination of user-friendliness and robust functionality. Customers frequently praise its intuitive interface, which allows for quick setup and easy daily operation for agents. The platform's crystal-clear voice quality and seamless integration with various CRMs are consistently highlighted as key strengths. Furthermore, ZIWO is lauded for its comprehensive feature set, including omnichannel support for voice, WhatsApp, and SMS, alongside insightful real-time analytics and reporting. This allows businesses to efficiently manage customer interactions, monitor performance, and ultimately enhance the overall customer experience. > > **改善点**: While ZIWO is generally well-regarded, some users report areas for improvement. A common point of criticism is the mobile application, which some find less stable and feature-rich compared to the desktop version, occasionally experiencing glitches or performance issues. Another aspect mentioned is the pricing, which some smaller businesses consider to be on the higher end of the spectrum. Additionally, a few users have reported experiencing occasional bugs or lags within the main software, particularly during peak usage times, which can disrupt workflow. However, these points are often mentioned alongside praise for their responsive customer support. > > Overall, the experience with ZIWO, a cloud-based contact center solution, is generally viewed as positive, particularly for small to medium-sized businesses that prioritize core communication functionalities and straightforward integration. The platform is frequently commended for its user-friendly interface, which allows for a relatively smooth onboarding process for new agents. Users often highlight the clarity of voice calls and the effectiveness of its primary features, such as call routing and logging. ----- ### "Ziwo fulfills the requirement well" — 5.0/5 > **Sachin** | *2025年6月18日* | アパレル、ファッション | おすすめ評価：9.0/10 > > **良いポイント**: Very good interface and very low instances of technical issues and failures. ts simplicity, scalability, and seamless integration capabilities. It offers a very intuitive interface for agents, which significantly reduces training time and improves first-day productivity. > > **改善点**: The new recharge widget. In the past, balance can be recharged directly using quick pay, however now it is a very complicated process involving raising of tickets and invoices > > From a management perspective, ZIWO provided a stable, cloud-based contact center platform that was easy to deploy, scale, and monitor. It allowed us to: Seamlessly manage inbound and outbound communication across multiple teams. Leverage real-time dashboards and reports to track KPIs and agent performance. Maintain high call quality and uptime, which is critical for customer service reliability. Easily integrate with our CRM and ticketing tools, which reduced manual work and improved case resolution times. What also stood out was ZIWO’s responsive support and flexibility in addressing specific operational needs, making it a reliable partner rather than just a tool. ----- ページ：1 / 6\ 次へ: [次ページ](https://www.capterra.jp/software/171265/ziwo?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/171265/ziwo) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ