--- description: UseResponseを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UseResponseとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [ヘルプデスクツール](/directory/30008/help-desk/software) > [UseResponse](/software/170123/useresponse) # UseResponse Canonical: https://www.capterra.jp/software/170123/useresponse ページ：1 / 3\ 次へ: [次ページ](https://www.capterra.jp/software/170123/useresponse?page=2) > カスタマー・サポートおよびフィードバック・ソフトウェアです。SaaSおよびオンプレミスで利用可能です。高度にカスタマイズ可能であり、拡張性、柔軟性に優れています。14日間の無料トライアルをお試しください。 > > 評価：36人のユーザーによる評価は**4.6/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### UseResponseの対象ユーザー SaaSやソフトウェア開発企業、金融機関、物流、教育など、あらゆるタイプの企業に適しています。オンプレミス・オプションは、大企業に非常に適しています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.6/5** | 36 レビュー | | 使いやすさ | 4.7/5 | レビュー全体に基づく | | カスタマー・サポート | 4.8/5 | レビュー全体に基づく | | 価格の妥当性 | 4.6/5 | レビュー全体に基づく | | 機能 | 4.5/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: UseResponse - **ロケーション**: Long Beach, アメリカ - **設立**: 2011 ## ビジネスコンテキスト - **価格プラン**: $199.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Windows（オンプレミス）, Linux（オンプレミス） - **サポートされる言語**: オランダ語, スペイン語, タイ語, ドイツ語, フランス語, ポルトガル語, ロシア語, 中国語, 日本語, 繁体中国語, 英語 - **利用可能な国**: アメリカ合衆国, オランダ, オーストリア, カナダ, スイス, スペイン, デンマーク, ドイツ, フランス, 日本 ## 機能 - Alerts/Escalation - Autoresponders - CRM - Catalog Management - Discussions/Forums - Ideation - Third-Party Integrations - アクセス制御・許可 - アクティビティ・ダッシュボード - アラート／通知 - アンケートおよびフィードバック - インタラクション追跡 - カスタマー・サポート - キュー管理 - クレームのモニタリング - コメント、メモ - コラボレーションツール - コンテンツ管理 - コールセンター運営 - サポートチケット管理 - サービス水準合意 (SLA) 管理 - セルフサービスポータル - タスク管理 - チャット、メッセージング - テキスト編集 - テンプレートのカスタマイズ - データのインポート／エクスポート - データセキュリティ - ナレッジベース管理 - ナレッジ管理 - フィードバック管理 - フォームのカスタマイズ - フルテキスト検索 - ブレインストーミング - プロアクティブ・チャット - マクロ／テンプレート応答 - マルチチャネル・コミュニケーション - メール管理 - ライブチャット - レポートと統計 - レポートのカスタマイズ - ワークフロー管理 - 優先順位付け - 分析 - 受信箱管理 - 問題追跡 - 多言語 - 自動ルーティング - 顧客セグメンテーション - 顧客データベース ... さらに3件の機能 ## 統合 (合計12件) - Confluence - Google Workspace - HubSpot CRM - Jira - Meta for Business - Salesforce Platform - Slack - Twitter/X - WhatsApp - WordPress - Zapier - Zoho Projects ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - チャット対応有 ## Category - [ヘルプデスクツール](https://www.capterra.jp/directory/30008/help-desk/software) ## 関連カテゴリー - [ヘルプデスクツール](https://www.capterra.jp/directory/30008/help-desk/software) - [ナレッジマネジメントツール](https://www.capterra.jp/directory/30094/knowledge-management/software) - [アイデア管理ツール](https://www.capterra.jp/directory/10027/idea-management/software) - [問い合わせ管理システム](https://www.capterra.jp/directory/22/customer-service/software) - [顧客満足度ツール](https://www.capterra.jp/directory/30541/customer-satisfaction/software) ## 代替製品 1. [Bitrix24](https://www.capterra.jp/software/113540/bitrix24) — 4.2/5 (989 reviews) 2. [Zendesk Suite](https://www.capterra.jp/software/164283/zendesk) — 4.4/5 (4077 reviews) 3. [Salesforce Service Cloud](https://www.capterra.jp/software/136189/salesforce) — 4.5/5 (824 reviews) 4. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1760 reviews) 5. [LiveChat](https://www.capterra.jp/software/62194/livechat) — 4.6/5 (1719 reviews) ## レビュー ### "Your Customers Satisfied With Your Support, Service, Chat and Much More" — 4.0/5 > **Pedro** | *2021年8月13日* | マーケティング、広告 | おすすめ評価：9.0/10 > > **良いポイント**: A great working tool this, it worked right on my system. Perfect support agents, always accurate, we are no complaints or anything like that thanks to support. I like this tool, but it's a shame that we only had 14 free days, but we were able to use the entire structure of the tool. This tool allows me to have more interactions with the customer, multiple customers at the same time. It's good because it integrates with a lot of other software we use. > > **改善点**: Look, I don't usually complain about the tools I use, as always, I'll continue without a negative review, however, a caveat. Just for the price, as I think the plans are a little high, and that's it. > > My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help. as I said, we can still integrate with other platforms. For example, Facebook messenger, among others. We were able to resolve things via live chat. It has been good, and the relationship with customers has improved and the personalized and more agile service has been improved. ----- ### "Ticket management at its peak" — 5.0/5 > **匿名ユーザー** | *2021年10月11日* | 政府機関 | おすすめ評価：10.0/10 > > **良いポイント**: What I love most is the seasoned support which is always timely and accurate. With this app,I have the capacity to interact with multiple clients at the same time ,all in real time. Its definitely worth its cost as It integrates easily with other softwares and social media app > > **改善点**: It is a very costly app,I believe the price should be reviewed. Aside this, its a great tool in network monitoring so I still love this app. > > I've had a great experience with this application ever since I acquired it, although its a little expensive but has a lovely interface and very high capacity and flexibility in the collection of questions and feedback, all in realtime interaction. ----- ### "Took unauthorised payment from our card on file and refused to refund it" — 1.0/5 > **認証済みレビュアー** | *2023年6月26日* | 情報技術、情報サービス | おすすめ評価：0.0/10 > > **良いポイント**: Integrated with other systems we use and had a realtime dashboard. > > **改善点**: No single view of customer, no agents knowledge base, extremely untrustworthy and unprofessional company > > We decided to leave partly through the lack of ability to store customer details and link tickets to them, but also through a few instances of dealing with their support team and finding them very unprofessional and almost vindictive. On one occasion we lost a lot of articles from our knowledge base because we deleted the user that wrote them. Useresponse charged us to get the articles back (which is bad enough), but then we found none of the images were brought back. We complained about this, so they said they would refund us, but on doing so also then deleted the articles they had brought back so we didn't get even half of our problem solved.When found another system to move to we then discovered Useresponse had taken an unauthorised payment from our lodged card. This was for a full years fees and was taken only 2 months after we had signed up for a years extension so still had 10 months left. The company refused to refund the payment.I would strongly warn anyone against using the system as the company doesn't work to their customers best interests. ----- ### "Great product, Great support & consulting" — 5.0/5 > **Michaela** | *2021年3月5日* | 情報技術、情報サービス | おすすめ評価：8.0/10 > > **良いポイント**: We first used Idea Management in the beginning, and later built up our Knowledge Base. We use the knowledge base for both internal and external user groups. The structure of the rights management is simple and flexible, as well as the possibility to form different communities, to distribute knowledge base articles to specific target groups and to manage information. In addition, we use the ticket system as internal workload management and can thus transparently share and manage all tasks. > > **改善点**: Nothing worth mentioning, and it seems bug free too. > > On the whole, the software convinces with an incredibly great and simple usability, it is well thought-out and logically structured, and the team behind it is extremely competent and fast in support and small individual development projects. Larger individual requirements can be solved professionally through support or and cost-effectively consulting. ----- ### "Easy to use, highly customizable and a customer support that is second to none" — 5.0/5 > **Lennert** | *2021年3月3日* | 情報技術、情報サービス | おすすめ評価：10.0/10 > > **良いポイント**: UseResponse takes care of integration and helps in every step. The software contains several product-parts that can be switched on and off as needed. This company is highly customer-centric and tries to always meet customer needs. Their customer support is always available and has a response time that is second to none. The software is highly customizable without leaving the standard. UseResponse makes sure that they keep it updatable, even if they implemented many changes due to customer wishes. We are working together for 2+ years and I can not think of a better partner. > > **改善点**: The mobile view and the responsivness of some of the product-parts works good for most cases but could be aproved in the feature. > > We are using the feedback software of UseResponse to create a platform for our customers to give direct feedback. We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with. ----- ページ：1 / 3\ 次へ: [次ページ](https://www.capterra.jp/software/170123/useresponse?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/170123/useresponse) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ