--- description: HelpWireを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpWireとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [リモートデスクトップソフト](/directory/31955/remote-desktop/software) > [HelpWire](/software/169762/helpwire) # HelpWire Canonical: https://www.capterra.jp/software/169762/helpwire ページ：1 / 4\ 次へ: [次ページ](https://www.capterra.jp/software/169762/helpwire?page=2) > ITサポート向けリモートデスクトップソフトウェア：すばやいセッション開始、安定した操作、そしてフォローアップが必要な場合の無人アクセスに対応。 > > 評価：80人のユーザーによる評価は**4.9/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### HelpWireの対象ユーザー 中小企業 小規模事業者 ITサポート会社 ヘルプデスクサポートチーム マネージドサービスプロバイダー テクノロジーコンサルタント ITマネージャー システム管理者 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.9/5** | 80 レビュー | | 使いやすさ | 4.9/5 | レビュー全体に基づく | | カスタマー・サポート | 4.9/5 | レビュー全体に基づく | | 価格の妥当性 | 4.9/5 | レビュー全体に基づく | | 機能 | 4.8/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Eltima Software - **ロケーション**: Frankfurt, ドイツ - **設立**: 2001 ## ビジネスコンテキスト - **価格プラン**: $0.00 - **価格モデル**: (無料版が利用可能) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000 - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Linux（デスクトップ）, Windows（オンプレミス） - **サポートされる言語**: 英語 - **利用可能な国**: アメリカ合衆国 ## 機能 - アクセス制御・許可 - チャット、メッセージング - トラブルシューティング - ファイル共有 - ファイル転送 - マルチモニター・アクセス - リアルタイム・チャット - リモートアクセス／コントロール - 無人アクセス - 画面共有 - 診断ツール ## サポートのオプション - メール/ヘルプデスク - ナレッジベース - チャット対応有 ## Category - [リモートデスクトップソフト](https://www.capterra.jp/directory/31955/remote-desktop/software) ## 関連カテゴリー - [リモートデスクトップソフト](https://www.capterra.jp/directory/31955/remote-desktop/software) - [リモートワーク・サポートツール](https://www.capterra.jp/directory/30928/remote-support/software) ## 代替製品 1. [Zoho Assist](https://www.capterra.jp/software/181775/zoho-assist) — 4.7/5 (1446 reviews) 2. [TeamViewer ONE](https://www.capterra.jp/software/122252/teamviewer) — 4.6/5 (11629 reviews) 3. [AnyDesk](https://www.capterra.jp/software/149595/anydesk) — 4.6/5 (1787 reviews) 4. [Slack](https://www.capterra.jp/software/135003/slack) — 4.7/5 (24146 reviews) 5. [BeyondTrust Remote Support](https://www.capterra.jp/software/86962/bomgar) — 4.6/5 (2010 reviews) ## レビュー ### "Best Free Remote Application Platform" — 5.0/5 > **Gilbert** | *2026年4月16日* | 情報技術、情報サービス | おすすめ評価：9.0/10 > > **良いポイント**: What I liked most about HelpWire is that it is completely free with no ads, which already sets it apart from many remote support tools. Ease of Use: The interface is very intuitive and clean. Navigation is straightforward, and most features are easy to access without digging through complicated menus. Learning Curve: Minimal learning curve. Even for first-time users, it’s easy to understand how to start a session, connect to a client, and manage remote access. Security: The platform feels secure, especially with controlled unattended access. It gives confidence when connecting to client machines, although more visible details about encryption or security layers would be a good addition. Remote Access: One of the strongest features. Unattended access is easy to set up and very reliable. Monitoring multiple clients remotely is smooth and efficient. Connection: Connection stability is good overall. Sessions are responsive with minimal lag, assuming both ends have a stable internet connection. Bugs and Issues: So far, the experience has been stable. No major bugs encountered yet, which is impressive for a free tool. Installation: Installation is quick and hassle-free. Setup doesn’t require complicated configurations, making it ideal even for non-technical users. > > **改善点**: The main drawback of HelpWire is during installation. Clients are required to install HelpWire using a specific link, which can sometimes be inconvenient or confusing, especially for less technical users. A more flexible or simplified installation process would improve the overall experience. > > My overall experience with HelpWire has been very positive. It provides a smooth and reliable remote support experience, especially considering that it is completely free and has no ads. The platform is easy to use, even for first-time users, and the setup process is straightforward. What stands out the most is its efficiency in handling unattended remote access and managing multiple clients without limitations. Connection quality is stable, and performance is consistent during sessions. While there is a minor inconvenience during installation for clients, it does not significantly affect the overall usability. Overall, HelpWire is a highly practical and effective tool for remote support, especially for individuals or teams looking for a cost-efficient solution. ----- ### "Best Free/Low-Cost Remote Desktop Solution" — 5.0/5 > **認証済みレビュアー** | *2026年2月12日* | 弁護士業界 | おすすめ評価：10.0/10 > > **良いポイント**: HelpWire is easy to use as an operator and more importantly, it is easy for my clients to use. As a small business, a remote connection software that is highly capable, easy to use, and affordable is very valuable. > > **改善点**: As an early product, HelpWire has occasional stability issues and I would like to be able to hear my client's audio remotely. > > Helpwire is excellent for my small business. The program is easy to pick-up, installation for my team is easy, and the MFA authentication on my operator account helps me and my team feel secure. Unattended access ability is awesome. ----- ### "All the help you need is Helpwire\!" — 5.0/5 > **Chetna** | *2024年7月24日* | 研究 | おすすめ評価：6.0/10 > > **良いポイント**: Well its is really easy and flexible to use helpwire . Along with flexibility its remote technology is very effiecient which makes it perfect in this work from home era as you can literally access the software from any location. > > **改善点**: I dont find any such cons in the application however everything has few loopholes but to best of my knowledge i have had a great experience with helpwire. > > Overall helpwire as it name suggests has proved very useful for me. It just makes working very flexible and its remote technology is likewise very efficient and smooth. It has a lot of enhanced features and comes user freindly for the mac as well as window users as well\! And its zero configuration to start a session as well as user oreinted solution is a plus pro\! ----- ### "An excellent way to provide remote support" — 5.0/5 > **Paul** | *2026年1月22日* | コンピュータ・ソフトウェア | おすすめ評価：10.0/10 > > **良いポイント**: Free, works well. Ideal way to provide remove access/support to a PC or Mac. Helpful support. Works well when controlling a remote two-screen computer - easy to flick between them. I like the fact you can do a file transfers just by dragging a file between windows on the remote and local computers. I also lime the timed log it displays (and keeps) of the session and significant events. Vital for charging. > > **改善点**: Couldn't get "Grant admin access" to work at remote end - just starting the remote end with "Run as administrator" works just as well though. > > Used to use (and paid for) Teamviewer. Helpwire is much better, and free. I use it a fair bit, and have emailed the team in the early days, generally been very impressed. ----- ### "Absolutely Brilliant" — 5.0/5 > **Jean** | *2025年12月4日* | コンピュータ・ネットワーク | おすすめ評価：10.0/10 > > **良いポイント**: All my clients, grouped together - always accessible even after hours when I need to do maintenance. Optional unattended access makes life a breaze after hours. > > **改善点**: Absolutely nothing, cannot hate on such an amazing product. Effective, reliable and completely blasts any other remote support software out of the water. > > Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire. ----- ページ：1 / 4\ 次へ: [次ページ](https://www.capterra.jp/software/169762/helpwire?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/169762/helpwire) ## このページは以下の言語で利用できます | ロケール | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## 構造化データ