--- description: Trustpilotを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Trustpilotとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [カスタマーレビュー管理ツール](/directory/31024/review-management/software) > [Trustpilot](/software/169618/trustpilot) # Trustpilot Canonical: https://www.capterra.jp/software/169618/trustpilot ページ：1 / 49\ 次へ: [次ページ](https://www.capterra.jp/software/169618/trustpilot?page=2) > 顧客とつながり、信頼を築くのに役立つ顧客レビュー管理ツールです。 > > 評価：1204人のユーザーによる評価は**4.5/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Trustpilotの対象ユーザー Trustpilotは、インターネット経済を担うあらゆる業界に対応しています。 Eコマース、 小売、 金融サービス、 消費者サービス、 消費財、 保険、 ヘルスケア、 自動車、 旅行。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.5/5** | 1204 レビュー | | 使いやすさ | 4.6/5 | レビュー全体に基づく | | カスタマー・サポート | 4.2/5 | レビュー全体に基づく | | 価格の妥当性 | 4.2/5 | レビュー全体に基づく | | 機能 | 4.4/5 | レビュー全体に基づく | | おすすめ率 | 80% | (8/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Trustpilot - **設立**: 2007 ## ビジネスコンテキスト - **価格プラン**: $299.00 - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: イタリア語, オランダ語, スウェーデン語, スペイン語, デンマーク語, ドイツ語, フランス語, 英語 - **利用可能な国**: アイルランド, アメリカ合衆国, イギリス, イタリア, オランダ, オーストラリア, オーストリア, カナダ, スイス, スウェーデン, スペイン, デンマーク, ドイツ, ニュージーランド, フランス, ブラジル, ベルギー, リトアニア ## 機能 - SEO管理 - SNSプロモーション - SNS共有 - Third-Party Integrations - アンケートおよびフィードバック - アンケート／投票管理 - エンゲージメント追跡 - キャンペーン管理 - クレームのモニタリング - ソーシャル・メディア統合 - ダッシュボード - テキスト分析 - データの可視化 - トレンド分析 - ネガティブ・フィードバック管理 - ビジュアル分析 - フィードバック管理 - マルチチャネル・データ収集 - モバイル・アンケート - レビュー・モニタリング - レビュー・リクエスト - レビュー通知 - レポート／分析 - 匿名フィードバック - 応答管理 - 感情分析 - 顧客体験の管理 ## 統合 (合計36件) - Adestra - Adobe Commerce - BigCommerce - Chattermill - Flowbox - Fresh Relevance - Gnatta - Gorgias - Hootsuite - Klaviyo - Mailchimp - Meta for Business - Movable Ink - Nosto - OpenCart ... さらに21件の統合 ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - 電話サポート - チャット対応有 ## Category - [カスタマーレビュー管理ツール](https://www.capterra.jp/directory/31024/review-management/software) ## 関連カテゴリー - [カスタマーレビュー管理ツール](https://www.capterra.jp/directory/31024/review-management/software) - [顧客満足度ツール](https://www.capterra.jp/directory/30541/customer-satisfaction/software) - [カスタマーエクスペリエンス ソフト](https://www.capterra.jp/directory/30671/customer-experience/software) - [顧客ロイヤリティ向上ソフト](https://www.capterra.jp/directory/10031/customer-loyalty/software) - [NPSツール](https://www.capterra.jp/directory/32075/nps/software) ## 代替製品 1. [SurveyMonkey](https://www.capterra.jp/software/32728/surveymonkey) — 4.6/5 (10455 reviews) 2. [Jotform](https://www.capterra.jp/software/158456/jotform-4-0) — 4.7/5 (2889 reviews) 3. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1783 reviews) 4. [Typeform](https://www.capterra.jp/software/137289/typeform) — 4.7/5 (967 reviews) 5. [Zoho CRM](https://www.capterra.jp/software/155928/zoho-crm) — 4.3/5 (6974 reviews) ## レビュー ### "Helpful for checking reviews before you buy" — 5.0/5 > **Portia** | *2026年4月25日* | 健康、ウェルネス、フィットネス | おすすめ評価：10.0/10 > > **良いポイント**: I like how easy it is to read real customer reviews before buying something or using a service. It helps me make better decisions and avoid wasting money. The layout is simple and everything is easy to understand. > > **改善点**: Sometimes it’s hard to know if all the reviews are genuine, as some businesses seem to have only very positive reviews. Also, not every company responds to feedback, which can be a bit frustrating. > > Overall, my experience has been good. I use it regularly to check reviews before trying new products or services, and it has helped me avoid a few bad experiences. It’s a useful tool, especially when you’re unsure about a company. ----- ### "Expensive but necessary for reputation management" — 4.0/5 > **認証済みレビュアー** | *2025年7月21日* | 情報技術、情報サービス | おすすめ評価：5.0/10 > > **良いポイント**: The interface is very user friendly, it's easy to integrate with ecommerce and easy to manage replying to customer reviews. > > **改善点**: It seems like it's a bit of a 'necessary evil' to have, on one hand we need a system to collect customer reviews, but also the ability to reply to any reviews and so we're left paying for this expensive bit of software just to manage our reputation. > > In the past 2 years we've been a Trustpilot customer, they've increased the subscription price whilst taking away features and not adding any new features to our plan, so we're paying for a diminished product, but so many software companies are doing this nowadays. I truly wish there was an alternative ----- ### "A Well‑Known Review Platform That Supports Transparency" — 5.0/5 > **Radha** | *2026年4月27日* | 法律サービス | おすすめ評価：10.0/10 > > **良いポイント**: What I liked most about Trustpilot was its transparency and credibility as a review platform. It provides a trusted space for customers to share genuine feedback while helping businesses understand their reputation and identify areas for improvement. I also appreciated how easy it is to collect, manage, and respond to reviews, as well as the visibility Trustpilot offers to build consumer trust and brand credibility. > > **改善点**: What I liked least about Trustpilot was the limited control businesses have over negative or misleading reviews. While transparency is important, disputing or removing reviews that appear inaccurate or unfair can be challenging and time‑consuming. Additionally, some of the more useful features—such as advanced analytics, customization, and review management tools—are locked behind paid plans, which can make the platform feel somewhat pay‑to‑play for businesses trying to actively manage their reputation. > > Overall, my experience with Trustpilot was generally positive. The platform is effective at building transparency and trust by giving customers a space to share authentic feedback while allowing businesses to engage publicly with reviews. I found it valuable for understanding customer sentiment, monitoring brand reputation, and demonstrating accountability through responses to both positive and negative reviews. However, managing reviews can sometimes be challenging, particularly when dealing with feedback that feels misleading or unfair. Dispute processes can be time‑consuming, and many advanced features—such as deeper analytics and customization—are tied to paid plans. Despite this, Trustpilot remains a strong and widely recognized review platform, especially useful for businesses focused on credibility, visibility, and customer trust. ----- ### "Trustpilot’s Business Model Feels Like a Trap" — 1.0/5 > **Erik** | *2025年3月7日* | 小売 | おすすめ評価：0.0/10 > > **良いポイント**: Trustpilot’s platform is well-known, and having customer reviews in one place can be useful for businesses. The integration options are solid, and the basic functionality does what it promises. > > **改善点**: Trustpilot’s aggressive renewal tactics and lack of transparency make them a risky partner for any business. They enforce automatic renewals at drastically increased prices without clear consent, and their support team does little to resolve disputes fairly. Instead of prioritizing customer relationships, they seem focused on locking businesses into overpriced contracts with little room for negotiation. > > We initially saw value in Trustpilot, but after experiencing unethical renewal practices and a refusal to engage in fair dialogue, we can no longer recommend them. They will likely respond to this review with a generic statement about "contract terms" and directing us to their support team – but that is exactly the issue. Their "support" consists of canned responses that do not address real concerns. Any business considering Trustpilot should be extremely cautious and ensure they understand the full implications of their subscription terms. There are alternative platforms with far more ethical business practices. ----- ### "Site for users' feedback." — 4.0/5 > **Chad** | *2025年1月10日* | 情報技術、情報サービス | おすすめ評価：7.0/10 > > **良いポイント**: Trustpilot helps me in decision making in the way that i can read other users feedback and compared the products to come out with the best software solution. > > **改善点**: Trust pilot is actually operating incredibly. > > I use it for new software discoveries and researches. ----- ページ：1 / 49\ 次へ: [次ページ](https://www.capterra.jp/software/169618/trustpilot?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/169618/trustpilot) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ