Zoho Desk

A fantastic tool for answering customer queries

製品を使ってみた感想： Questions about orders or invoices, tickets, and customer administration. We were able to streamline our operations with the support of Zoho desk's improved visibility, timeliness, and visibility into the resolution of open questions.

良いポイント:

Managing a staff to answer client questions and navigating the system itself is a joy thanks to the system's simplicity, intuitiveness, and the extensive personalization choices provided by its automation and workflow features.

改善してほしい点:

Getting help, including clear responses to my inquiries, has proven challenging. In my experience as a ticketing system manager, I have never encountered anything more irritating.

Creates an organized and collaborative teams for easy ticket resolution

製品を使ってみた感想： Experience an automated support, self-service management and professional customization.

良いポイント:

Registering an outstanding experience with our customers is a huge achievement. Ticket management, real-time alerts and notifications. I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease. It is quite secure.

改善してほしい点:

The alert system should be upgraded in inorder to notify the end user whenever a ticket is transferred from one agent to another.

Good Tool to use

良いポイント:

its easy to use and work allocation would be easy

改善してほしい点:

Less support to explore and implement all the modules

Zoho Desk has been a game-changer for managing customer support requests efficiently.

良いポイント:

The ticketing system is user-friendly and the automation features save tons of time.

改善してほしい点:

Integration with other Zoho products could be smoother, and the reporting features could be more robust.

Zoho Desk: Feature-Rich and Affordable, But Can Be Overwhelming

良いポイント:

Powerful help desk software that's affordable and customizable. Feature-rich with excellent automation and a strong focus on value.

改善してほしい点:

Zoho Desk's interface can feel cluttered. The mobile app has limitations, and the free plan is restrictive. These factors slightly hinder an otherwise strong help desk solution.

Offers multiple options to help customers get their issues resolved quickly

製品を使ってみた感想： Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them.

良いポイント:

In the period I have used Zoho Desk, I have experienced huge internal and external support systems improvement while reducing the cost. It is easy to manage many requests from multiple sources quickly and seamlessly increasing productivity. Also, workflow management, incident management and knowledge management are key pillars while using Zoho Desk. It is affordable and easy to use.

改善してほしい点:

Zoho Desk gives maximum scalability and return on investment. I have nothing to complain about so far.

Keep your customers happy

製品を使ってみた感想： Zoho Desk is very responsive and fast, is packed with useful features and easy to use for everybody.

良いポイント:

In my line of business the returning customers is very important and that why is important to keep them happy and respond to their issues as fast as we can. Zoho Desk integrates with ease with other Zoho Apps and make it a great deal, all the data about the customers can be acceded easily. The system is simple and intuitive and all my colleagues use it with ease, even the older non tech ones.

改善してほしい点:

We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection).

Zoho Desk Best Customer Support

製品を使ってみた感想： Great support solution for tickets and addressing customer needs

良いポイント:

Easy features and smooth access to shortcut

改善してほしい点:

Log in process is cumbersome and not intuitive

Pretty solid ticketing system

良いポイント:

It's feature rich and integrates well with the other zoho products

改善してほしい点:

UI & UX could use a bit of work but in general it's quite good

Knowledge base for your customers

製品を使ってみた感想： We use Zoho Desk to organize help articles for our customers and it has been very valuable.

良いポイント:

We like the feature of using the Knowledge Base to organize help articles for our customers.

改善してほしい点:

The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox.

Simple view and works great!

良いポイント:

The basic view, the volume of incoming tickets it supports, the fact that it does not have problems/bugs/downtime.

改善してほしい点:

The customization of the ticket layouts and of the reporting could be improved.

essential Communication tool

製品を使ってみた感想： Overall the experience has been satisfactory and we were able to achieve what we intended to do.

良いポイント:

Zoho desk is very Flexible and reliable. Its very well designed with ease of integration. Its very easy to communicate with this and acts as centralized tool in the organization. We have automated a lot of tasks with this software

改善してほしい点:

Its not very easy for new beginners to learn and use and the users need to be trained well. The tool gives a lot of notifications with no regards to what are essential for a particular function.

A lot better compared to similar tools in many aspects

製品を使ってみた感想： Zoho Desk is a pretty nice tool because it lets us bring all our customer service stuff together in one place. We can handle support tickets, calls, emails, and even social media messages right in Zoho Desk. It's got a bunch of handy features and tools that help us run support smoothly. We can check out how we're doing with analytics, automate boring tasks, and set up our own custom workflows. Long story short, Zoho Desk has made our customers happier, improved our relationships with them, and kicked our customer support game up a notch.

良いポイント:

Zoho Desk is a pretty robust tool with loads of features. However, there's room for improvement in smoothing out a few things and making the process more user-friendly. Still, it's a handy asset for businesses in all sorts of industries. If you just need a simple email ticketing system, it's a breeze to use. But if you want to dive into the knowledgebase features, it's a good idea to take some time to get the hang of it and make the most of what it offers.

改善してほしい点:

It can get quite annoying when we're unable to locate the desired functionality or figure out how to put it into action. Therefore, having advanced features made more user-friendly or accompanied by usage tips would be greatly beneficial.

Streamlining Customer Service with Zoho Desk

良いポイント:

I was highly impressed with Zoho Desk's intuitive interface and comprehensive feature set. The platform is exceptionally user-friendly, making it easy for our team to manage tickets efficiently. One of the standout features is its automation capabilities, which significantly reduce the manual workload by routing tickets based on predefined rules. This has led to a faster response time and increased customer satisfaction. Additionally, the integration with other Zoho products and third-party tools is seamless, providing a unified approach to our customer service processes.

改善してほしい点:

While Zoho Desk offers many advantages, one area that could see improvement is its mobile app. The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version. This can be a drawback for teams that rely heavily on mobile access to provide timely customer support. Enhancing the mobile experience would make Zoho Desk even more robust for on-the-go users.

Zoho Desk Review

製品を使ってみた感想： My overall experience with Zoho Desk is that is it a diverse tool that can be used for many different reasons. However, it did take a bit for me to learn the software's UI

良いポイント:

What I like most about the Zoho Desk are the total capabilites it has available to users. From CRM, support, campaigns, tracking, etc. It is very diverse.

改善してほしい点:

What I liked least about Zoho Desk is how frustrating the UI is to work with. I am used to working with simpler applications and Zoho was a bit of a learning curve to me.

Easily deployable software that relates closely with our customers management needs.

製品を使ってみた感想： User-friendly and reliable software. My experience so far is great and I would recommend it.

良いポイント:

A lot has been said about Zoho Desk but my experience is outstandingly genuine and worth sharing. Zoho gives live performance which is a big achievement for us. We are able to keep track of customers needs and satisfaction in real time. Adjustment is therefore effected immediately where need be. Apart from real time engagement, Zoho is quite affordable. With the much Zoho helps in achieving, it is worth our money and time over and over again. Other benefits of using Zoho Desk are, ease of customization, integration and implementation. Zoho is the real deal.

改善してほしい点:

For the longest time I have used Zoho Desk, I have no complaints. Neither do anyone in my team. I only feel the greatness of it.

Zoho Desk for Help Desk Ticketing

製品を使ってみた感想： We can’t function without zoho desk. It has greatly improved our productivity and customer experience.

良いポイント:

Zoho desk has been a critical part of our company by helping us stay on top of customer issues and tracking statuses.

改善してほしい点:

Customizable organizational options would be helpful.

My Zoho Desk Review

製品を使ってみた感想： I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized

良いポイント:

I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized

改善してほしい点:

I understand that it can be a bit uphill for a small team of 3 technicians and an administrator financially! I would give at least two technicians for free

Zoho Desk all in one help desk

良いポイント:

This is the perfect suite for supporting clients, with multiple integrations for chat, CRM, and other communication channels.

改善してほしい点:

In the customer section, segments are needed for criteria with domain email or business or home clients.

Why Zoho Desk is a hack to skyrocket seamless and healthier business environment.

製品を使ってみた感想： Hot deals. Zoho Desk gives exactly dazzling results. It has built the best for my clients.

良いポイント:

Easily adaptive tool. It can easily be integrated with other softwares that I use. Nevertheless, launching was such an easy task and productivity has risen beyond my expectations. I find Zoho quite user friendly and quick.

改善してほしい点:

Always moving a step each day is my goal as a founder and I embrace Zoho Desk for smarter and progressively growing customers experience.

Navigating Excellence: My Zoho Desk Experience

製品を使ってみた感想： It was a great experience. They have so much to offer and so many things to navigate and use.

良いポイント:

I like Zoho Desk for its user-friendly interface, and seamless integration with other Zoho applications,

改善してほしい点:

I don't have any cons about Zoho desk. I am completely satisfied.

Straight forward to use and accessible across multiple sites

製品を使ってみた感想： Generally positive, used across our multi-site charity for IT helpdesk support

良いポイント:

Ease of use and range of features for remote access

改善してほしい点:

Can sometimes feel quite clunky and take time to load

Best tools for customer service and customer communication.

良いポイント:

Ticket customization and best automation tools to respond customers. The UI interface is very easy to use. Customer service is the best in class as they come up with resolution very fast. Tracking of customer complain is easy, email, live chat. SMS are the best features available in this tools.

改善してほしい点:

No major dislike, but in free plan we are not able to use full features.

All in one customer support

製品を使ってみた感想： Zoho makes it possible to set up and automate customer support. It also integrates multiple applications

良いポイント:

It's the most complete platform for managing all aspects of customer service. In addition to email, telephone and livechat support, it also tracks tickets. The knowledge base is handy for providing answers to the questions customers frequently ask.

改善してほしい点:

I can't really think of anything negative to say about this platform. The functionalities are impressive.

We love Zoho!

製品を使ってみた感想： It has been a very positives experience, we are getting organized.

良いポイント:

Makes project management within the team a breeze!

改善してほしい点:

No cons, it has been a good platform for our team.