--- description: Solvemateを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Solvemateとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [AIシステム](/directory/30938/artificial-intelligence/software) > [Solvemate](/software/167819/solvemate) # Solvemate Canonical: https://www.capterra.jp/software/167819/solvemate ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/167819/solvemate?page=2) > Solvemateは、ブランドが有意義な会話を通して質の高い顧客サービスを提供できるようにします。 > > 評価：19人のユーザーによる評価は**4.6/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Solvemateの対象ユーザー Solvemateは、中規模から大規模の顧客サービス組織の顧客満足度の向上に役立ちます。組織の繰り返し作業を軽減して顧客満足度を向上させます。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.6/5** | 19 レビュー | | 使いやすさ | 4.1/5 | レビュー全体に基づく | | カスタマー・サポート | 4.9/5 | レビュー全体に基づく | | 価格の妥当性 | 4.4/5 | レビュー全体に基づく | | 機能 | 4.3/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Solvemate - **ロケーション**: Berlin, ドイツ - **設立**: 2015 ## ビジネスコンテキスト - **価格プラン**: €349.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: アイルランド語, アラビア語, イタリア語, インドネシア語, ウクライナ語, オランダ語, スウェーデン語, スペイン語, タイ語, チェコ語, デンマーク語, トルコ語, ドイツ語, ノルウェー語, ハンガリー語, フィンランド語, フランス語, ヘブライ語, ポルトガル語, ポーランド語, ロシア語, 中国語, 日本語, 繁体中国語, 英語, 韓国語 - **利用可能な国**: アメリカ合衆国, イギリス, オーストラリア, カナダ, ドイツ, ブラジル ## 機能 - Third-Party Integrations - アンケートおよびフィードバック - コラボレーションツール - ダッシュボード - チャットボット - バーチャル・パーソナル・アシスタント (VPA) - フィードバック管理 - プロセス／ワークフロー自動化 - マルチチャネル・コミュニケーション - ライブチャット - レポート／分析 - ワークフロー管理 - 予測分析 - 多言語 - 自然言語処理 ## 統合 (合計14件) - Automation Anywhere - Cention - Creatio CRM - FocalScope - Freshdesk - Freshsales - Intercom - LiveChat - Meta for Business - RingCX - Slack - WhatsApp - Zendesk Suite - parcelLab ## サポートのオプション - メール/ヘルプデスク - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [AIシステム](https://www.capterra.jp/directory/30938/artificial-intelligence/software) ## 関連カテゴリー - [AIシステム](https://www.capterra.jp/directory/30938/artificial-intelligence/software) - [AIチャット](https://www.capterra.jp/directory/31596/conversational-ai-platform/software) - [カスタマーエクスペリエンス ソフト](https://www.capterra.jp/directory/30671/customer-experience/software) - [機械学習ツール](https://www.capterra.jp/directory/31103/machine-learning/software) ## 代替製品 1. [Tidio](https://www.capterra.jp/software/144040/tidio-chat) — 4.7/5 (590 reviews) 2. [ChatBot](https://www.capterra.jp/software/166420/chatbot) — 4.6/5 (66 reviews) 3. [Chatsi](https://www.capterra.jp/software/1069679/Chatsi) — 5.0/5 (2 reviews) 4. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1783 reviews) 5. [Genesys Cloud CX](https://www.capterra.jp/software/21409/genesys-cloud) — 4.3/5 (264 reviews) ## レビュー ### "Customization and customer care at the best\!" — 5.0/5 > **Rodolfo** | *2018年11月30日* | 金融サービス | おすすめ評価：10.0/10 > > **良いポイント**: The software is really effective and, if well worked, potentially provides better results and UX if compared to other NLP-based solutions. Also, though the not most intuitive to setup in a first moment, whenever you understand the logic behind, it's easier to maintain, specially as you won't need to deal directly with linguistic issues related to users inputs. > > **改善点**: Setting up is not friendly in a first moment. Some detailed manual, with examples, would help a lot\! Perhaps, a different and guided way to input the information may also be helpful. > > It was great\! The highlight is their true customer care and willingness to make us successful. Solvemate listens and takes in consideration your every request, independently on the complexity. And for me, this is the most important factor for a partnership. ----- ### "A strong partner for innovative tool usage, bold novelties and to break new ground." — 5.0/5 > **Miriam** | *2020年7月7日* | 新聞 | おすすめ評価：9.0/10 > > **良いポイント**: Although we planned to use the tool in a completely new way and we aimed for an innovative new usage of that software, the project launched within a very short time. The personal support was exzeptional, solution-oriented and (especially in times of corona and remote work) very uncomplicated. The contact was friendly and influenced by a creative and inventive athmosphere. All inquiries were answered instantly and to our complete satisfaction. The opportunities of an individual customization and adjustment seems nearly endless. Beyond that the dashboard is visually appealing, well structured and the handling is intuative. It was pure joy to launch this novalty together with Solvemate\! > > **改善点**: On first use it seems to be kind of unfamiliar to build up the question-answer-structure from bottom to top. This implies you´re setting up the structure by creating the final solution first and then work your way up to the first posed question, which somehow doesn´t feel very intuitive at first sight. But the procedure is consistent and it´s learned and internalized very quickly. > > As a newspaper publisher we dared to use the chat bot from Solvemate in a completetly different way: Instead of benefiting from the classical customer service software, we deployed it as a tool of editorial information processing for facts relating the coronavirus. Thanks to Solvemate the Corona-Navi was born, which enabled the user to inform himself about symptoms, desease progressions, political restrictions, current outbreaks and news. This innovative and content-related usage of the tool served us as an unprecedentedly pilot project for a new way of preparing informations and it finally acted as a great means preventing the spread of fake news. The software paved the way to a new interactive and direct exchange with our readers. We have found a powerfull partner in Solvemate, with whom we were able to break new ground. Thanks for that great opportunity\! ----- ### "Very intuitive tool to use not only for admins but also for customers\!" — 4.0/5 > **Katharina** | *2018年7月18日* | 経理 | おすすめ評価：7.0/10 > > **良いポイント**: The initial training the chatbot is fast and painless and could go live within one month. It is also possible to add the chatbot to country specific websites easily. Easy to modify and improve the chatbot's knowledge base after training. Solvemate's support staff is the best customer support I received: they respond quickly to any request and listen closely in order to answer my questions. Solvemate's product team is always willing to listen to product improvements and is working hard to improve customer experience for example by providing the integration of a variety of tools we use for customer support. > > **改善点**: Despite the fact that Solvemate's support team is alway happy to answer any question, we miss more detailed step-by-step guides on how to quickly solve issues of a not correctly trained solution or how to amend fixed text fields. It would also be welcome to improve amending of the website facing features such as fond size etc without having to involve a website developer. ----- ### "A great tool and great people to work with" — 4.0/5 > **Lea** | *2020年6月16日* | 高級品、ジュエリー | おすすめ評価：10.0/10 > > **良いポイント**: The people behind Solvemate are really motivated and authentic. They made me feel like they really care about our needs as a company and we figured out together how to best use their product. When something is not working for us they find an alternative way - even if they have to build it (of course that takes some time but at least they are honest enough to recognize flaws in their product and do something about them). The software itself is powerfull and easy to work with. For me personally it was really fun to set the questions and answers and build the connections between those. Once you understand the logic of the tool it is easy to add new questions/answer or modify the connections if your own products or conditions change. If I need help with a change or a second opinion I can always count on my contact to give me quick and usefull pointers. > > **改善点**: The current overview of the questions and answers (the "training section") could be arranged more clearly and sometimes the path to modify a certain wording/setting is not very intuitive. I wish there would be even more options to customize the bot (e.g. renaming buttons) and really "make it your own" and adapt it even better to the needs and voice of your own company. > > We are using the Solvemate Chatbot to answer repetitive, easy to solve questions from our Private Sellers. We hope to reduce the workload of our customer support in order for them to concentrate on the more complex issues. After just a few weeks of use the bot shows a positive impact and we are very happy with it - eventhough of course it still has to prove it's worth on the longterm. ----- ### "It's Worthy\!" — 5.0/5 > **Sévanne** | *2018年11月20日* | 印刷業 | おすすめ評価：10.0/10 > > **良いポイント**: - their team is always available to answer my questions and additional training if needed - easy to talk to and ready to adjust to your needs - improving their system frequently enough to stay relevant through your business' growth > > **改善点**: - you need to get the logic at first, I don't have a very technical background, but once you get it, all good > > Awesome staff, great product, customization options and features that can be created just for your personal use ----- ページ：1 / 2\ 次へ: [次ページ](https://www.capterra.jp/software/167819/solvemate?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/167819/solvemate) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## 構造化データ