キャプテラ - 企業の最適な
ソフトウェア選びをサポートし15年

tawk.toの概要

モバイル・アプリやWebサイトを通じて顧客とつながるためのチャット・ツールです。チャット履歴とパフォーマンス分析をサポートします。

tawk.toの対象ユーザー

Webサイト、モバイル・アプリ、無料のカスタマイズ可能なページから、顧客や訪問者とコミュニケーションを取りたいと考えている企業。

tawk.toソフトウェア - 1
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tawk.toソフトウェア - 3
tawk.toソフトウェア - 4
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tawk.toをご存知でしょうか? 別の人気製品との比較

tawk.to

tawk.to

4.6 (327)
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無料バージョン
無料トライアル
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4.6 (327)
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VS.
価格プラン
価格オプション
機能
連携サービス
使いやすさ
価格の妥当性
カスタマーサービス
$15.00
無料バージョン
無料トライアル
64
17
4.1 (109)
4.0 (109)
3.9 (109)
緑色の評価バーは、平均評価とレビュー数に基づいて高評価の製品を表しています。

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tawk.toの評判・レビュー

評価ポイント

総合評価
4.6
使いやすさ
4.6
カスタマーサービス
4.4
機能
4.4
価格の妥当性
4.7

企業規模(従業員数)別レビュー数

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Marianela
Marianela
パナマのWater Treatment and Environmental Management Consultant
認証済みLinkedInユーザー
化学, 51~200人規模の会社
使用期間: 6~12か月
投稿経路

Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP.

5.0 昨年

製品を使ってみた感想: Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more.

良いポイント:

Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis.

改善してほしい点:

Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client.

QALINA
QALINA
アゼルバイジャンのCorporate Financial Controller
認証済みLinkedInユーザー
消費財, 501~1,000人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

Tawk to for live support

5.0 4 年前

製品を使ってみた感想: Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

良いポイント:

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

改善してほしい点:

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

Nitin
Nitin
インドのSenior Graphics Designer
認証済みLinkedInユーザー
情報技術、情報サービス, 2~10人規模の会社
使用期間: 1年以上
投稿経路

検討した類似製品:

Very good for someone who's just starting out

3.0 3 年前

製品を使ってみた感想: For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.

良いポイント:

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

改善してほしい点:

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.

Clarke
イスラエルのDesktop Support Analyst
農業, 51~200人規模の会社
使用期間: 2年以上
投稿経路

Live Chat Platform of this Year

5.0 3 か月前

製品を使ってみた感想: Responding to customer tickets rapidly is the main relish that I gain from tawk.to.

良いポイント:

tawk.to enables me to connect and respond to customer queries over the internet.

改善してほしい点:

Since I am always connected to the internet, I rarely face downtime.

George Rex
George Rex
ナイジェリアのCo-founder & CAO
認証済みLinkedInユーザー
情報技術、情報サービス, 2~10人規模の会社
使用期間: 2年以上
投稿経路

検討した類似製品:

A Flexible Chat Option

4.0 3 年前

製品を使ってみた感想: Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it.

良いポイント:

I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk. The fact that I could chat directly and render realtime support to users from my WordPress backend was also another important feature I applaud the makers of this software.

改善してほしい点:

The software didn't have a clean user-friendly interface, which was a big turn off somewhat. I like software and applications to have beautiful material designs that will keep users engaged, whether frontend or backend.

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