--- description: tawk.toを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: tawk.toとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [ライブチャットツール](/directory/30797/live-chat/software) > [tawk.to](/software/167792/tawk-to) # tawk.to Canonical: https://www.capterra.jp/software/167792/tawk-to ページ：1 / 15\ 次へ: [次ページ](https://www.capterra.jp/software/167792/tawk-to?page=2) > モバイル・アプリやWebサイトを通じて顧客とつながるためのチャット・ツールです。チャット履歴とパフォーマンス分析をサポートします。 > > 評価：345人のユーザーによる評価は**4.6/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### tawk.toの対象ユーザー Webサイト、モバイル・アプリ、無料のカスタマイズ可能なページから、顧客や訪問者とコミュニケーションを取りたいと考えている企業。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.6/5** | 345 レビュー | | 使いやすさ | 4.6/5 | レビュー全体に基づく | | カスタマー・サポート | 4.3/5 | レビュー全体に基づく | | 価格の妥当性 | 4.6/5 | レビュー全体に基づく | | 機能 | 4.4/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: tawk.to - **ロケーション**: Las Vegas, アメリカ - **設立**: 2012 ## ビジネスコンテキスト - **価格プラン**: $0.00 - **価格モデル**: (無料版が利用可能) (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース, Mac（デスクトップ）, Windows（デスクトップ）, Android（モバイル）, iPhone（モバイル）, iPad（モバイル） - **サポートされる言語**: 英語 - **利用可能な国**: アメリカ合衆国, インド, オーストラリア, カナダ, ドイツ, ブラジル, メキシコ, 中国, 日本 ## 機能 - Autoresponders - Third-Party Integrations - オフライン・フォーム - ジオターゲティング - チャット、メッセージング - ブランディングのカスタマイズ - プロアクティブ・チャット - モバイル・アクセス - リアルタイム顧客対応チャット - レポート／分析 - 文字起こし／チャット履歴 - 転送／ルーティング ## 統合 (合計14件) - Adobe Commerce - BigCommerce - Cayzu - Cloudflare - Drupal - Google Ads - Joomla - OpenCart - PrestaShop - Shopify - Squarespace - Weebly - WordPress - Zen Cart ## サポートのオプション - メール/ヘルプデスク - ナレッジベース - 電話サポート - 24時間対応（オペレータ） - チャット対応有 ## Category - [ライブチャットツール](https://www.capterra.jp/directory/30797/live-chat/software) ## 代替製品 1. [WhatsApp](https://www.capterra.jp/software/180345/whatsapp) — 4.7/5 (16448 reviews) 2. [Slack](https://www.capterra.jp/software/135003/slack) — 4.7/5 (24185 reviews) 3. [LiveChat](https://www.capterra.jp/software/62194/livechat) — 4.6/5 (1727 reviews) 4. [LiveAgent](https://www.capterra.jp/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Tidio](https://www.capterra.jp/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## レビュー ### "Outstanding Value for a Free Live Chat Platform" — 5.0/5 > **Andrea** | *2026年7月15日* | 翻訳、ローカライゼーション | おすすめ評価：10.0/10 > > **良いポイント**: What I like most about tawk.to is the incredible value it offers, especially considering that we use the free version. Despite costing us nothing, it provides all the essential features we need for customer communication, including live chat, visitor monitoring, canned responses, ticketing, and chatbot functionality. The interface is intuitive and easy to learn, allowing our team to respond quickly to customer inquiries and collaborate efficiently. Setting up the chat widget was straightforward, and the chatbot helps handle common questions outside business hours, improving the overall customer experience. The platform is reliable, regularly updated, and offers integrations with other business tools. For organizations looking for a powerful live chat solution without the cost of an enterprise platform, tawk.to provides exceptional value for money. > > **改善点**: While tawk.to offers an excellent feature set, there are a few areas that could be improved. Some of the more advanced customization options and settings can take time to discover, so there is a slight learning curve when configuring the platform for the first time. We have also occasionally experienced minor technical issues with the chat widget after making changes to our website or integrations, which required some troubleshooting. In addition, while the chatbot is useful for handling basic inquiries, creating more complex conversational flows could be more intuitive. Overall, these have been relatively minor issues, and they do not outweigh the excellent functionality and value that tawk.to provides—especially considering the free version. > > Overall, our experience with tawk.to has been very positive. It has become an important communication channel for engaging with website visitors and providing timely customer support. The platform is easy to use, reliable, and offers an impressive range of features, particularly considering that we use the free version. The live chat, chatbot, and ticketing capabilities have helped us respond more efficiently to customer inquiries while improving the overall user experience. Although we have encountered a few minor technical issues during setup and configuration, they have been infrequent and manageable. Overall, tawk.to has exceeded our expectations and offers outstanding value for organizations looking for a dependable customer support solution. ----- ### "Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP." — 5.0/5 > **Marianela** | *2023年1月24日* | 化学 | おすすめ評価：10.0/10 > > **良いポイント**: Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis. > > **改善点**: Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client. > > Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more. ----- ### "Good enough" — 3.0/5 > **Harry** | *2025年11月29日* | 経理 | おすすめ評価：5.0/10 > > **良いポイント**: Notifications were clear and loud. Did what it said on the tin, never had any problems. Ui seemed a bit old > > **改善点**: Didn’t connect into other apps as welll as alternatives. The notification sound whilst good, was very annoying. > > Did the job for what we needed, but we moved to a more comprehensive tool in the end. Ui was old and great. ----- ### "Tawk.to, a messaging application that allows you to monitor and chat with your site visitors under a" — 5.0/5 > **Pascual** | *2022年8月6日* | コンピュータ・ソフトウェア | おすすめ評価：9.0/10 > > **良いポイント**: Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats and page views, through graphs and historical analysis. It also integrates with different third-party applications and platforms such as WordPress, which is widely used by most implementations. > > **改善点**: I think that the price factor is important, and possibly tawk.to should reduce the prices a bit as new platforms appear on the market every day so it is important to stay competitive. On the other hand I am not sure if the implementation of this platform could create a feeling of slowing down the site, so we must test this a little more in detail. > > Very easy to register as a client of the tool, a simple integration process for mobile APP and maintenance tasks that allow detailed customization based on our needs and business rules. ----- ### "Efficient live chat and messaging for development teams" — 5.0/5 > **Harish** | *2025年11月9日* | 情報技術、情報サービス | おすすめ評価：9.0/10 > > **良いポイント**: Tawk.to is a great option for handling client chats and quick questions right from our web projects. It is affordable, has useful messaging features, and is easy to set up; thus, I can embed it on client sites and monitor conversations for our development team without a problem. > > **改善点**: Learning every feature takes time, and I've hit occasional bugs that disrupt the chat flow. Security settings need to be checked regularly, and message or email routing for projects of larger scope will require more manual effort, maybe more than on more major chat platforms. > > Keeps our client communications in one place, helps us answer faster, and track issues for web projects. It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions. ----- ページ：1 / 15\ 次へ: [次ページ](https://www.capterra.jp/software/167792/tawk-to?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/167792/tawk-to) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ