--- description: Upscopeを実際に使用したユーザーのレビューから、製品の機能や価格、メリットデメリットをご覧いただけます。類似製品との比較も簡単、ぴったりのSaaSが見つかるはず！ image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Upscopeとは？ | 機能や料金、導入事例をご紹介【キャプテラ】 --- 現在地表示: [ホーム](/) > [リモートワーク・サポートツール](/directory/30928/remote-support/software) > [Upscope](/software/167722/upscope) # Upscope Canonical: https://www.capterra.jp/software/167722/upscope ページ：1 / 5\ 次へ: [次ページ](https://www.capterra.jp/software/167722/upscope?page=2) > Upscope co-browsingは、ダウンロードを必要とせずにワンクリックでインタラクティブな画面共有が可能なので、不慣れなユーザーに対してもサポートを容易に提供できます。 > > 評価：92人のユーザーによる評価は**4.4/5**。**おすすめ度**で最高の評価。 ----- ## 概要 ### Upscopeの対象ユーザー 顧客のオンボーディングおよびサポートを容易に行いたいと考えているカスタマー・サポート、カスタマー・サクセス、アカウント・マネージャー向け。SaaS、金融、健康、Eコマースなどの企業に選ばれています。 ## 簡単な統計と評価 | 測定基準 | 評価 | 詳細 | | **総合評価** | **4.4/5** | 92 レビュー | | 使いやすさ | 4.6/5 | レビュー全体に基づく | | カスタマー・サポート | 4.6/5 | レビュー全体に基づく | | 価格の妥当性 | 4.5/5 | レビュー全体に基づく | | 機能 | 4.3/5 | レビュー全体に基づく | | おすすめ率 | 90% | (9/10 おすすめ度) | ## 企業情報 - **キャプテラについて**: Upscope - **設立**: 2016 ## ビジネスコンテキスト - **価格プラン**: $38.00 - **価格モデル**: (無料のトライアル) - **対象となる企業**: 自営業, 2～10, 11～50, 51～200, 201～500, 501～1,000, 1,001～5,000, 5,001～10,000, 10,000+ - **デプロイとプラットフォーム**: クラウド、SaaS、ウェブベース - **サポートされる言語**: 英語 - **利用可能な国**: アメリカ合衆国, イギリス, インド, オーストラリア, カナダ, ドイツ, ブラジル, メキシコ, 中国, 日本 ## 機能 - アクセス制御・許可 - コラボレーションツール - トラブルシューティング - リモートでのモニタリングと管理 - リモートアクセス／コントロール - 画面共有 - 診断ツール ## 統合 (合計8件) - Drift - Freshchat - Help Scout - Intercom - LiveChat - Re:amaze - Salesforce Sales Cloud - Zendesk Suite ## サポートのオプション - メール/ヘルプデスク - FAQ/フォーラム - ナレッジベース - 電話サポート - チャット対応有 ## Category - [リモートワーク・サポートツール](https://www.capterra.jp/directory/30928/remote-support/software) ## 代替製品 1. [Zoho Assist](https://www.capterra.jp/software/181775/zoho-assist) — 4.7/5 (1414 reviews) 2. [TeamViewer ONE](https://www.capterra.jp/software/122252/teamviewer) — 4.6/5 (11626 reviews) 3. [AnyDesk](https://www.capterra.jp/software/149595/anydesk) — 4.6/5 (1787 reviews) 4. [Slack](https://www.capterra.jp/software/135003/slack) — 4.7/5 (24110 reviews) 5. [BeyondTrust Remote Support](https://www.capterra.jp/software/86962/bomgar) — 4.6/5 (2010 reviews) ## レビュー ### "Perfect for use with Intercom\! Frustrating when "Upscope User Not Found"" — 4.0/5 > **Dan** | *2019年1月23日* | 工業オートメーション | おすすめ評価：10.0/10 > > **良いポイント**: It is seamless with Intercom. A customer has a question and our team can be co-browsing with the customer in moments. Drawing on the customer screen to help them know where to click is very helpful. > > **改善点**: Every so often we get an "Upscope User Not Found". It is frustrating because we have come to depend and really value upscope. So if we are blocked from using it we have to revert back to the old-school screen share tools that require the customer to download a plugin. I have contacted upscope support regarding this issue and they were very responsive\! They said that: "Sometimes the intercom integration will have problems if the user logs in from multiple computers / browsers. This can be fixed by telling Upscope who the user is with a unique ID. In a single page application, if you don't have identity information at page load, you can use the following method: Upscope('updateConnection', { uniqueId: 1234 }); Please only call this after the Upscope('init') function. By setting a uniqueID for the user (this can be taken from your own db, or it can be the user email if that's easier for you), we can tie all their sessions together and it would make the intercom integration more reliable. I hope this helps\! Do let me know if this keeps happening even after doing this and I'll dig further." Sounds like there are things we can do to make it more reliable. > > Better customer support and training. Cowbrowsing straight from intercom is excellent. Would recommend upscope to anyone using Intercom to support customer UI interactions. Great tool\! ----- ### "Screen sharing easily" — 4.0/5 > **Halimatun** | *2021年11月16日* | 経理 | おすすめ評価：9.0/10 > > **良いポイント**: Upscope is our main choice for screen sharing quickly with computer that my department in-charge. We can fix or troubleshoot the target computer remotely, without having to physically presented to the target computer. > > **改善点**: Trying to control the screen share with a unstable internet connection is very hard, as the mouse pointer will not synchronized with my mouse and making things very confusing and frustrating. ----- ### "Upscope Useful customer support tool" — 3.0/5 > **ELIZABETH** | *2019年4月5日* | 金融サービス | おすすめ評価：6.0/10 > > **良いポイント**: Upscope is a convenient tool to share screen with our partners and it is paired with our live chat app which is great. > > **改善点**: With a few enhancements it will be be that much better. The issue I have with it is that it disconnects from who i am sharing the screen with and does not allow us to reconnect until some time passes. > > But overall good tool. ----- ### "Perfect for Tech Support" — 4.0/5 > **Elliott** | *2019年1月23日* | エンタテインメント | おすすめ評価：9.0/10 > > **良いポイント**: Integrates with our Intercom live chat system, making it easy for us to view our users screens and troubleshoot issues both big and small. Allows us to control the users screen\! > > **改善点**: We cannot see images or click/view drop down menus on our users screen. Using voice is a bit expensive and it is just easier for us to call the user with a landline while we screen share. > > It has been invaluable for our team when assisting users training or troubleshooting issues\! ----- ### "Best of its kind" — 5.0/5 > **Noel** | *2018年4月25日* | コンピュータ・ソフトウェア | おすすめ評価：10.0/10 > > **良いポイント**: We have tried a lot of services like Upscope, but no one does it as well as they do. We have it intergrated in out SaaS platform and mobile devices. > > **改善点**: I honestly have no cons on it. Everything with Upscope has been a smooth ride from the very beginning\! > > Much better customer support ----- ページ：1 / 5\ 次へ: [次ページ](https://www.capterra.jp/software/167722/upscope?page=2) ## リンク - [Capterraで表示する](https://www.capterra.jp/software/167722/upscope) ## このページは以下の言語で利用できます | ロケール | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## 構造化データ