Papaya Global

Recommended

製品を使ってみた感想： I have a very good experience with the platform and specially the implementation and customer success teams. They are very pleasant, professional and great to work with.

良いポイント:

Easy to use, centralize everything into one location, very helpful customer success team

改善してほしい点:

The platform itself is not very well displayed

Exceptional Payroll Solution for Global Teams

製品を使ってみた感想： Overall, my experience with Papaya Global has been outstanding. The platform has streamlined our payroll processes and ensured compliance across multiple countries, which has been invaluable for our global team. The ease of use and comprehensive features make it an excellent choice for any organization with international payroll needs. I highly recommend Papaya Global to any business looking to simplify and secure their payroll operation

良いポイント:

Papaya Global excels in multi-currency payroll management, which is crucial for our international operations. The compliance features ensure we adhere to all local laws and regulations, giving us peace of mind. The platform's user-friendly interface and robust automation capabilities significantly reduce our administrative workload. The support team is also top-notch—responsive, knowledgeable, and always ready to assist.

改善してほしい点:

The initial setup process was a bit complex and took some time, but the customer support team was very helpful throughout. Additionally, I would love to see more customization options in the reporting features.

Papaya is fine, maybe overrated

製品を使ってみた感想： It's fine if you have to use it.

良いポイント:

My onboarding manager was amazing! She was very responsive and knowledgeable.

改善してほしい点:

There are some hidden fees. Not a fan of this. Also I can't see pto balances

The immense knowledge on Global Payroll is critical .

製品を使ってみた感想： Great Global payroll tool and A class grade for customer service

良いポイント:

The best part I like about Papaya is that they have designated a payroll expert to support us who is available all the time, and all our queries and concerns get answered in no time, and that too very professionally.

改善してほしい点:

I do not see any dislike with Papaya, the team is doing pretty well in resloving issues very quickly.

Papaya as PEO Partner

製品を使ってみた感想： Great portal and team for support. I also love Papaya's Countrypedia. Very useful and insightful!

良いポイント:

Onboarding and payroll features on the portal are very user-friendly. For a client like us that has employees based in several countries, submission of monthly expenses, and payroll adjustment details are easy because the portal is well organized. The customer service managers for EU, Canada, and APAC assigned to us are all very efficient. They would train us first on certain features and along the way, if I have questions e, they would readily help.

改善してほしい点:

So far I am happy with the services Papaya Global offers to us.

Customer Services needs a lot of improvement

製品を使ってみた感想： Not very good. Initially we used their paying agent in the country we were doing payroll. When there paying option became available- we switched but encountered several issues with an employee not being paid on time and tax authority payments being paid late.

良いポイント:

Nothing. I was very optimistic when I started with Papaya, but after the initial set-up the customer service went down hill fast. We only did the actual payroll for 4 months after which I switch back to my previous vendor

改善してほしい点:

Their customer service is very poor. Also time zones presented a problem. We are located in the US, doing payroll for employees in Korea and was assigned a customer service representative in Australia.

A good EOR

製品を使ってみた感想： Good.

良いポイント:

We found Papaya from this article: [sensitive content hidden] they are a good EOR. Customer service is responsive.

改善してほしい点:

Price is too high, would like it to be a bit cheaper.

The ease of doing business with Papaya.

製品を使ってみた感想： We are happy with their service and professionalism, and hopefully we'll have more business with them in the future.

良いポイント:

Whenever we email something (a query or anything), there's always somebody who will handle the query.The reply or outcome is all always timely.Our Payroll Outsourcing would have been a headache had we not engaged with Papaya. Thanks to Papaya!

改善してほしい点:

The hiccups in coordinating with other party to the contract. i know this is not Papaya's fault, but to the other party. But we can feel Papaya is doing their best to still coordinate properly to resolve issues.Thanks for that.

Thank you

良いポイント:

A great company with a very useful and efficient solution, especially for those who employ in a variety of countries. Support many countries. A friendly and easy-to-implement platform.The customer success team is always very nice, available, gets back quickly and tries to help as much as possible with what is needed.

改善してほしい点:

It would be nice if the mediation between the local 3rd party companies was faster on the one hand, on the other hand since it is mediation it is always more difficult so I'm not sure there are any culprits here

Perfect for scaling companies

良いポイント:

The service specialist that we had when we started, as well as the one we have now after 2 years, are both so good. We have a direct contact person, with weekly meeting, and summery emails to keep everything under control. We work as a team, and i feel like Papaya is part of our company. It is important to us to have a go-to-person who goes the extra mile for us. The platform is also quite straightforward and thanks to Papaya we were all in a sudden able to have colleagues everywhere in the world.

改善してほしい点:

We had some hiccups while they were re-structuring their teams internally, but this have been solved .

Helping us to expand our reaches into the global labor market

製品を使ってみた感想： Great!

良いポイント:

The pre sales and implementation process were very smooth, the system was implemented seamlessly. The customer support we have since received has been very good, particularly the speed of response.

改善してほしい点:

Navigating new labor markets is tricky, and sometimes it would be good if the Papaya team provided recommendations when setting up new projects. Also, we are still finding our way through some of the pecularities of paying expense claims (and tax treatment thereof) in different parts of the world.

WIX subcontractors

製品を使ってみた感想： Great experience with the local team in Israel!

良いポイント:

The easily use in the platform with all the necessary data online with the availability of the team to support in a short time!

改善してほしい点:

I would like to have all open invoices in one place.

Ótimo

良いポイント:

The product is easy and agile to use in sequence

改善してほしい点:

The software input delay could improve a little more

Buena plataforma integral de RRHH

良いポイント:

La verdad es que no está nada mal. Muy similae a otras que había usado anteriormente

改善してほしい点:

En este tipo de software, hecho de menos la posibilidad de disfrutar de una versión de prueba

Great and ever improving and progressive company

製品を使ってみた感想： I have always got a solution for the most challenging questions with a quick turn around. Very professional in their service.

良いポイント:

Very quick to response.Super compliant with global regulations.Knows exactly how to engage with in country partners.Easily approachableReliable

改善してほしい点:

Limited locations. I wish that they had more locations in Middle east.

Great EOR experience

製品を使ってみた感想： Great

良いポイント:

Customer focus, timely delivery, great platform

改善してほしい点:

Customized reports and integration have to be developed.

TA Manager- Alefeducation

製品を使ってみた感想： Very good and supporting team with strong insights into global markets

良いポイント:

Easy access to employees and support along good knowledge of market

改善してほしい点:

Timelines can extended due to involvement of multiple parties in transactions

Papaya makes Global HR a breeze!

製品を使ってみた感想： Papaya Global literally makes global HR management a no-brainer, allowing complete legal financial and HR governance of a global workforce.

良いポイント:

Papaya Global allows to set up a minimal-intervention automated process for ongoing global HR management.

改善してほしい点:

The website has a slightly longer onboarding than anticipated but Customer representatives make it easy al so going the extra mile for your voice to be heard with Product.

Reseña del Software Papaya Global: Una Plataforma Integrada de Gestión de Pagos y Compras Globales

良いポイント:

Papaya Global porque ofrece una solución integral para realizar pagos internacionales. El software proporciona una plataforma segura y fácil de usar para pagar proveedores en todo el mundo. El software también permite a los usuarios controlar su flujo de efectivo, gestionar el riesgo cambiario y aumentar la eficiencia. El software incluye una variedad de herramientas y características para ayudar a los usuarios a administrar sus pagos internacionales.

改善してほしい点:

Algunas de las herramientas avanzadas que ofrece requieren un pago adicional. Esto puede ser una desventaja para aquellos usuarios que necesitan una solución más económica. Además, el software puede ser difícil de usar para usuarios sin experiencia.

Papaya's platform and service does not match its mission statement.

製品を使ってみた感想： My experience can be summed up with two words; "extreme disappointment". We have bene using the system since around May of 2021 for one country with 15-25 employees. The first three payrolls were a mess, where employees did not receive payment in time, exposing my company to liability. Further, payments required by law to social security, etc., were also mishandled for about 2 months. I honestly do not understand how Papaya can service a multinational like Microsoft, with probably thousands of employees all over the world, when they cannot handle 15-25 employees in one country. The worst part, is that the contract asks for a 12 month notice if you wish to end the business relationship. I strongly encourage all potential customers to read the small print so you do not become a hostage to such a strict condition.

良いポイント:

I am not sure there is any feature I "like the most".

改善してほしい点:

I find many aspects cumbersome. It is often confusing to navigate through the website and many times not all information fits in the screen. I have to scroll forever to get all info/data, even if there is more than enough space in my screen for all data to show. Sometimes, I cannot even get tot he last record, unless I select "50" records to show at a time. I often also see data overlapping on top each other, further increasing the frustrations of using the system. When I click on a "project" (a specific country location), if I go from one payroll tab to another, the system automatically assumes I am now in the "project" that is first in alphabetical order. I am also unable log in with a saved link or bookmark in my browser. I always have to go back to my original email and click on the sign on button in the email. The user experience overall is not a good one.

Overall satisfied, but not perfectly satisfied

製品を使ってみた感想： Papaya Global is awesome overall. It's expensive though. The management fee is sometimes as high as one person's salary. But representatives are responsive.

良いポイント:

The platform is very straightforward. And Papaya is always optimizing the system.

改善してほしい点:

(1) Expense folder - I sometimes want to delete the items I uploaded, but this feature is not available. I made a request to grant the authority a while ago, but it's not there yet. (2) System error recovery is slow. When there is an issue and I report it by providing all the screenshots and explanations, it still takes a long time to fix the problem. (3) It's just really painful when I check invoices since I go over each item, and there is usually a mistake the employer or Papaya made. So I really have to carefully check each invoice, which is a lot of work.

Recommended

良いポイント:

Unifies and simplifies monthly processes. Integrates with other information systems

改善してほしい点:

Platform is not self service enough. BI tool must improve

Papaya global

製品を使ってみた感想： Great experience so far.

良いポイント:

Ease of use Nothing to manage on the user side of this software - Papaya does it for you GDPR compliant The reports are easy to use and save me hours of work compared to our old system.

改善してほしい点:

If you have a Change of entity in a country. The old branch and new entity have separate files. So historical information is in a different file/area.

Review

良いポイント:

Organized, good notifications, looks good

改善してほしい点:

The reports (invoices) are not organized well. There is no report for the balance of PTOs days for employees or report that alert for *new* invoices

A comprehensive, scalable and user-friendly platform

製品を使ってみた感想： Our overall experience has been very positive and Papaya is a platform we regularly recommend to other HR teams.

良いポイント:

The platform itself makes it very easy to administer payroll changes across our global workforce and have full visibility of this. It has cut down on payroll administration and was also a substantial cost reduction in administering EOR services compared to previous vendors. The customer support team is friendly, quick to respond and communicate progress well particularly during onboarding stages.

改善してほしい点:

Only a minor point but as we expand into more regions the separate invoicing process will become more of an administrative burden and we'd love to explore ways to consolidate this as much as possible.